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This is Rich!

B

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
How convenient.....look at this chat

babs7262:
hi martin


babs7262:
is there a problem with deposits tonight?


Martin:
are you useing a c/card to deposit


babs7262:
the same i use all the time, im not getting denied, just not doing anything


babs7262:
it goes back like i didnt do anything


babs7262:
i tried twice but just want one deposit


Martin:

the reason for your card not working is that one of the card processors has gone down and won't be up until monday





babs7262:
ohhhh


babs7262:
so no depositng until Monday?


babs7262:
that stinks lol


babs7262:
ohhh, can u please dump my w/d? Tom usually does but he must be busy


babs7262:
i dont want to reverse it


Martin:
tom isn't here as it is 03.41 in the uk


babs7262:
i emailed him 2 days ago


babs7262:
its still pending


babs7262:
i just want it flushed


babs7262:
martin? is that ok? Can you do that for me? Thats all I need for tonight


babs7262:
Are you ok Mate? Been 4 minutes


Martin:
you can cancelyour w/drawal in the cashier online


babs7262:
I dont want it cancelled, I want it flushed


babs7262:
that means, take it off the boards so I wont cancel it


babs7262:
Can you help me?


Martin:
tom isn't in untill monday now


babs7262:
But any CSR can flush a w/d


babs7262:
I do it all the time


Martin:
and he is the one who can do this for you


Martin:
sorry only the cashier can


babs7262:
ok Matin, have a nice night


BTW.....I was at the cashier screen when i clicked live chat help
 
Last edited by a moderator:
Ha ha! And oh hell...

:lolup:

Forgot to say: I can't prove it by any means, but I'm sure that behind the scenes, casino staff are instructed/trained to avoid flushing/clearing withdrawals at all costs... It must be a MASSIVE earner for the casino's, seriously... Just going off the amount of times I've done it!

Can't really blame the guy - he could've been more amiable though...
 
@babs
Ive had the same kind of problems with the same CSR at the same casino......I told Tom about , and he said it was unacceptable from Martin to answer that way.............
He still does and doesnt care....:mad::rolleyes:
 
Im so sorry, I didnt realize ppl took out the CSR's name, this is my first chat that I showed online, I apologize.

2ndly: I also wanted to clarify that it wasnt Tom I was upset with (you prolly know that) I just said "its been 2 days" because that little jerk said "it's 3:41am, he's not here" you know, like Im the idiot

Some of you got the nail on the head:

He was not amiable....in the least. THat's why I also said "that sucks"., but put lol, because I didnt want to be rude to him or blame him for processor problems. But to wait 3-4 minutes between each answer and the way he answered me with such Crass. Im sorry, I dont like dealing with this guy. I like dealing with the lady.

I think most that know me and know the names (again , Im sorry) know the casino. I dont want to put the casino name because it wont matter. They know who needs discipline . I got an email already with apologies (which I expected from Tom) He's a nice guy. But Tom.....give this guy some class lessons in dealing with people!!
 
babs7262 said:
Im so sorry, I didnt realize ppl took out the CSR's name, this is my first chat that I showed online, I apologize.

2ndly: I also wanted to clarify that it wasnt Tom I was upset with (you prolly know that) I just said "its been 2 days" because that little jerk said "it's 3:41am, he's not here" you know, like Im the idiot

Some of you got the nail on the head:

He was not amiable....in the least. THat's why I also said "that sucks"., but put lol, because I didnt want to be rude to him or blame him for processor problems. But to wait 3-4 minutes between each answer and the way he answered me with such Crass. Im sorry, I dont like dealing with this guy. I like dealing with the lady.

I think most that know me and know the names (again , Im sorry) know the casino. I dont want to put the casino name because it wont matter. They know who needs discipline . I got an email already with apologies (which I expected from Tom) He's a nice guy. But Tom.....give this guy some class lessons in dealing with people!!
Click to expand...
.................i havent played at any casino that there wasnt atleast one rude CSR on duty. i agree i think all casinos need to give some type of class to some of these rude peeps it wouldnt be taken so lightly at a b/m casino as it is online where you cant see them face to face........will have to say vegas online is prolly the only ones who have always been almost too polite, i dont think you can make them mad...................laurie
 
I don't want to know the processors name, I want to know the casinos name....save me and maybe some of the others on this forum the same BS no customer support issue, you can private message me if you don't want to name the casino here....come on help a brother out...look out for your other forum members....:thumbsup:
 
I spoke with the operator about six hours after Babs posting was made. I think it was a case of inexperience on the CSR's part and not a case of rudeness - that's the problem with chats and emails. You can read it as if the guy was laughing his ass off, or he was being arrogant, or he was just giving flat out matter-of-fact information without any emotional tone. It's tough.

About an hour after my phone call Babs cashout was processed. There was a problem with one of the processor's banks.
 
I think I know of the exact casino you're talking about. I asked for a WD to be flushed, and they came back with the EXACT SAME response. "You can cancel the withdrawal in the cashier section".

What do they think we are, dumb?


edit: now that I think of it, the CSR (probably the same one) doesn't know how to flush a withdrawal, and just doesn't want to admit it.
 
Casinomeister said:
I spoke with the operator about six hours after Babs posting was made. I think it was a case of inexperience on the CSR's part and not a case of rudeness - that's the problem with chats and emails. You can read it as if the guy was laughing his ass off, or he was being arrogant, or he was just giving flat out matter-of-fact information without any emotional tone. It's tough.

About an hour after my phone call Babs cashout was processed. There was a problem with one of the processor's banks.
Click to expand...

Wow, that's a new one...when are these online casinos going to ever learn...

1. First read the CSR manual
2. Pay attention in training class
3. Practice CSR skills with associates first
4. Let management observe YOUR CSR skills

and then and only then are you ready to actually

.......get ready.......



.......scroll down.......



.......are you ready for the answer.......



.......scroll down.......



.......its coming.......



.....scroll down.....​





SPEAK TO A PAYING CUSTOMER WITH SOME FORM OF KNOWLEDGE AND INTELLIGENCE !!​
 
Last edited:
The CSR is the personal FACE of a casino, just like the receptionist when you walk into a professional building. Many online casinos don't recruit well, nor compensate them properly (from the few CSR's I know) It seemed, as bad as everything else was, that many of the casino rewards CSR were topnotch college educated, well trained professionals... but its been over a year since I player CR, that could have changed as well.
 
lojo said:
The CSR is the personal FACE of a casino, just like the receptionist when you walk into a professional building. Many online casinos don't recruit well, nor compensate them properly (from the few CSR's I know) It seemed, as bad as everything else was, that many of the casino rewards CSR were topnotch college educated, well trained professionals... but its been over a year since I player CR, that could have changed as well.
Click to expand...


Could not agree with you more Lojo...:thumbsup:
 
RobWin said:
I don't want to know the processors name, I want to know the casinos name....save me and maybe some of the others on this forum the same BS no customer support issue, you can private message me if you don't want to name the casino here....come on help a brother out...look out for your other forum members....:thumbsup:
Click to expand...

Do you cut down the whole apple tree just because of the one or two bad apples? No, you weed out the bad ones and keep an eye out for future bad apples. And the cycle goes on and on and on. :)
 
heatherad said:
Do you cut down the whole apple tree just because of the one or two bad apples? No, you weed out the bad ones and keep an eye out for future bad apples. And the cycle goes on and on and on. :)
Click to expand...

The last time I did that my grandpa beat me with a hickory switch...:eek:...it was definitely a A hickory switch whuppin' to remember! did not ever do that again...:D
 
RobWin said:
The last time I did that my grandpa beat me with a hickory switch...:eek:...it was definitely a A hickory switch whuppin' to remember! did not ever do that again...:D
Click to expand...

*Ouch*! Guess hiding the hickory switch from your Grandpa was out of the question, lol. But...comes a time in everyones life that we have to learn lessons the hard way. :p
 
RobWin said:
bb28, what happened to those sexy hott lips you had as your avatar...say it ain't so that you have changed it out.....:mad:
Click to expand...

Quick.........check em out.......a slightly different set. :D

Hurry.......they won't be there long. ;)

Well if you missed the change.......sorry. That one was a bit too much.
 
Damn! I missed it... was it this?

Link Removed ( Old/Invalid)

@Babs :) When I saw the header 'This is Rich' I thought you were going to post a pic of yer ol man... his name is Rich? I've forgotten:o
 
I once spent a few minutes typing out a rather long question to live support (can't remember the casino) to which they answered "Yes." I waited a few minutes thinking they must be typing more but then they asked "Is there anything else I can help you with?".

I remember thinking that guy must be so sick of answering the same boring questions every day.

If he answered "Yes, you can :)" then I would have thought nothing of it.

It's amazing the difference an emoticon makes. :nod:
 
Matthew23 said:
I once spent a few minutes typing out a rather long question to live support (can't remember the casino) to which they answered "Yes." I waited a few minutes thinking they must be typing more but then they asked "Is there anything else I can help you with?".

I remember thinking that guy must be so sick of answering the same boring questions every day.

If he answered "Yes, you can :)" then I would have thought nothing of it.

It's amazing the difference an emoticon makes. :nod:
Click to expand...

It makes you wonder, with the larger casinos that outsource their support, if they get paid by number of clients helped rather than per man hour. That would definitely explain the short & curt answers...they just want to get finished with you and move on to the next.

If you notice, you get more prompt & thorough responses from those that don't outsource their support staff.
 
winbig said:
It makes you wonder, with the larger casinos that outsource their support, if they get paid by number of clients helped rather than per man hour. That would definitely explain the short & curt answers...they just want to get finished with you and move on to the next.

If you notice, you get more prompt & thorough responses from those that don't outsource their support staff.
Click to expand...

hmmmm...never really thought about that winbig, but you definitely bring up a good point...would be interested to maybe do a poll on the casinos and actually find out who outsources CSR help and who doesn't ! :thumbsup:
 
First let me make it clear that I'm siding with Babs....she has a valid complaint.

I have worked in customer service for many years, (not casino related) and I've been on both sides of the fence. I always go out of my way to to satisfy or resolve the issue the customer is having if possible, but keep in mind that sometimes the CSR hands are limited as to what they can do to resolve an issue. It sometimes has to go on up the chain. I have found that the majority of people that contact CS are for the most part easy to get along with, even though they might be frustrated or aggravated that they are having to make the call to start with. Then of course there are the few who are real ass*holes and no matter what you try to do, you can't resolve the issue to their satisfaction and they are going to do their best to make you as miserable as they are.
None of us are supposed to take our personal problems to work with us, but it happens and your call might have came in right after that as*hole that made me want to spit nails but I had to bite tongue off. No one is perfect.

If I might make a suggestion.....when you call or email CS....be clear and concise in your issue and don't take your frustration out on them. Sometimes you gotta be patient and cut them a little slack too. ;)
 
winbig said:
It makes you wonder, with the larger casinos that outsource their support, if they get paid by number of clients helped rather than per man hour. That would definitely explain the short & curt answers...they just want to get finished with you and move on to the next.

I always get the impression that during the support chats that I'm not the only one they are talking to. I don't know what else could explain the delays when it's a pretty simple answer. Anyone else noticed this?
Click to expand...
 
Rich just told me that Tom called at 7AM (ugh, I have a stoner for a hubby, what can i say lol)

I do like him and he took care of things quickly! THanks Bryan , that was nice of you to call as well.

Wow, this CM...great customer service!!:D
 
babs7262 said:
Rich just told me that Tom called at 7AM (ugh, I have a stoner for a hubby, what can i say lol)

I do like him and he took care of things quickly! THanks Bryan , that was nice of you to call as well.

Wow, this CM...great customer service!! :D
Click to expand...


Only here in Meisterland babs will you experience that kind of service...without a doubt the "Best On The Net"

Ok, everybody give the Meister a round of applause...:clap::clap::clap:
 
bb28 said:
I always get the impression that during the support chats that I'm not the only one they are talking to. I don't know what else could explain the delays when it's a pretty simple answer. Anyone else noticed this?
Click to expand...

Same here. I always get the impression that they have 4 other chats and 3 other phone calls all going at the same time. I had one guy answer (what I am sure) was someone else's question to me. I did the LOL thing and typed the question again. He didn't even acknowledge the oopsy but did answer my question after the next delay.
 
Your right about several calls at once because one time when I live chatted, the CSR apologized for taking long because she had 6 calls at once! That is part of the problem too. I wasnt upset, she just volunteered that info, which I think was nice to share so we could understand better. I keep forgetting her name, it's ashame because Ive had her a few times in the past and she is always nice.

also, yes I was a CSR in the past and you cant bring your mood in to work with you. I have alot of letters from customers (good ones ) because you must put them first. As Lojo said, CSR's are reallly very important because that is the first contact for the company. There is no 2nd impression, only a
first!
 

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