This is Rich!

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
How convenient.....look at this chat

babs7262:
hi martin


babs7262:
is there a problem with deposits tonight?


Martin:
are you useing a c/card to deposit


babs7262:
the same i use all the time, im not getting denied, just not doing anything


babs7262:
it goes back like i didnt do anything


babs7262:
i tried twice but just want one deposit


Martin:

the reason for your card not working is that one of the card processors has gone down and won't be up until monday





babs7262:
ohhhh


babs7262:
so no depositng until Monday?


babs7262:
that stinks lol


babs7262:
ohhh, can u please dump my w/d? Tom usually does but he must be busy


babs7262:
i dont want to reverse it


Martin:
tom isn't here as it is 03.41 in the uk


babs7262:
i emailed him 2 days ago


babs7262:
its still pending


babs7262:
i just want it flushed


babs7262:
martin? is that ok? Can you do that for me? Thats all I need for tonight


babs7262:
Are you ok Mate? Been 4 minutes


Martin:
you can cancelyour w/drawal in the cashier online


babs7262:
I dont want it cancelled, I want it flushed


babs7262:
that means, take it off the boards so I wont cancel it


babs7262:
Can you help me?


Martin:
tom isn't in untill monday now


babs7262:
But any CSR can flush a w/d


babs7262:
I do it all the time


Martin:
and he is the one who can do this for you


Martin:
sorry only the cashier can


babs7262:
ok Matin, have a nice night


BTW.....I was at the cashier screen when i clicked live chat help
 
Last edited by a moderator:

Slotster!

I predict a riot.
Joined
Oct 17, 2004
Location
Location, Location!
Ha ha! And oh hell...

:lolup:

Forgot to say: I can't prove it by any means, but I'm sure that behind the scenes, casino staff are instructed/trained to avoid flushing/clearing withdrawals at all costs... It must be a MASSIVE earner for the casino's, seriously... Just going off the amount of times I've done it!

Can't really blame the guy - he could've been more amiable though...
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Admin Note

Please use discretion on posting sensitive information. If you name processors in a public forum, you can expect more negative issues concerning cashing out funds.
 

steinhaug

Senior Member
Joined
Feb 21, 2006
Location
Norway
Please use discretion on posting sensitive information. If you name processors in a public forum, you can expect more negative issues concerning cashing out funds.

A very good point! I would expect the service level to drop a few notches from this processor as of this post!
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
@babs
Ive had the same kind of problems with the same CSR at the same casino......I told Tom about , and he said it was unacceptable from Martin to answer that way.............
He still does and doesnt care....:mad::rolleyes:
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
Im so sorry, I didnt realize ppl took out the CSR's name, this is my first chat that I showed online, I apologize.

2ndly: I also wanted to clarify that it wasnt Tom I was upset with (you prolly know that) I just said "its been 2 days" because that little jerk said "it's 3:41am, he's not here" you know, like Im the idiot

Some of you got the nail on the head:

He was not amiable....in the least. THat's why I also said "that sucks"., but put lol, because I didnt want to be rude to him or blame him for processor problems. But to wait 3-4 minutes between each answer and the way he answered me with such Crass. Im sorry, I dont like dealing with this guy. I like dealing with the lady.

I think most that know me and know the names (again , Im sorry) know the casino. I dont want to put the casino name because it wont matter. They know who needs discipline . I got an email already with apologies (which I expected from Tom) He's a nice guy. But Tom.....give this guy some class lessons in dealing with people!!
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Im so sorry, I didnt realize ppl took out the CSR's name, this is my first chat that I showed online, I apologize.

2ndly: I also wanted to clarify that it wasnt Tom I was upset with (you prolly know that) I just said "its been 2 days" because that little jerk said "it's 3:41am, he's not here" you know, like Im the idiot

Some of you got the nail on the head:

He was not amiable....in the least. THat's why I also said "that sucks"., but put lol, because I didnt want to be rude to him or blame him for processor problems. But to wait 3-4 minutes between each answer and the way he answered me with such Crass. Im sorry, I dont like dealing with this guy. I like dealing with the lady.

I think most that know me and know the names (again , Im sorry) know the casino. I dont want to put the casino name because it wont matter. They know who needs discipline . I got an email already with apologies (which I expected from Tom) He's a nice guy. But Tom.....give this guy some class lessons in dealing with people!!
.................i havent played at any casino that there wasnt atleast one rude CSR on duty. i agree i think all casinos need to give some type of class to some of these rude peeps it wouldnt be taken so lightly at a b/m casino as it is online where you cant see them face to face........will have to say vegas online is prolly the only ones who have always been almost too polite, i dont think you can make them mad...................laurie
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I don't want to know the processors name, I want to know the casinos name....save me and maybe some of the others on this forum the same BS no customer support issue, you can private message me if you don't want to name the casino here....come on help a brother out...look out for your other forum members....:thumbsup:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I spoke with the operator about six hours after Babs posting was made. I think it was a case of inexperience on the CSR's part and not a case of rudeness - that's the problem with chats and emails. You can read it as if the guy was laughing his ass off, or he was being arrogant, or he was just giving flat out matter-of-fact information without any emotional tone. It's tough.

About an hour after my phone call Babs cashout was processed. There was a problem with one of the processor's banks.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
I think I know of the exact casino you're talking about. I asked for a WD to be flushed, and they came back with the EXACT SAME response. "You can cancel the withdrawal in the cashier section".

What do they think we are, dumb?


edit: now that I think of it, the CSR (probably the same one) doesn't know how to flush a withdrawal, and just doesn't want to admit it.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I spoke with the operator about six hours after Babs posting was made. I think it was a case of inexperience on the CSR's part and not a case of rudeness - that's the problem with chats and emails. You can read it as if the guy was laughing his ass off, or he was being arrogant, or he was just giving flat out matter-of-fact information without any emotional tone. It's tough.

About an hour after my phone call Babs cashout was processed. There was a problem with one of the processor's banks.

Wow, that's a new one...when are these online casinos going to ever learn...

1. First read the CSR manual
2. Pay attention in training class
3. Practice CSR skills with associates first
4. Let management observe YOUR CSR skills

and then and only then are you ready to actually

.......get ready.......



.......scroll down.......



.......are you ready for the answer.......



.......scroll down.......



.......its coming.......



.....scroll down.....​





SPEAK TO A PAYING CUSTOMER WITH SOME FORM OF KNOWLEDGE AND INTELLIGENCE !!
 
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lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
The CSR is the personal FACE of a casino, just like the receptionist when you walk into a professional building. Many online casinos don't recruit well, nor compensate them properly (from the few CSR's I know) It seemed, as bad as everything else was, that many of the casino rewards CSR were topnotch college educated, well trained professionals... but its been over a year since I player CR, that could have changed as well.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
The CSR is the personal FACE of a casino, just like the receptionist when you walk into a professional building. Many online casinos don't recruit well, nor compensate them properly (from the few CSR's I know) It seemed, as bad as everything else was, that many of the casino rewards CSR were topnotch college educated, well trained professionals... but its been over a year since I player CR, that could have changed as well.


Could not agree with you more Lojo...:thumbsup:
 

heatherad

Dormant account
Joined
May 12, 2007
Location
Canada
I don't want to know the processors name, I want to know the casinos name....save me and maybe some of the others on this forum the same BS no customer support issue, you can private message me if you don't want to name the casino here....come on help a brother out...look out for your other forum members....:thumbsup:

Do you cut down the whole apple tree just because of the one or two bad apples? No, you weed out the bad ones and keep an eye out for future bad apples. And the cycle goes on and on and on. :)
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Do you cut down the whole apple tree just because of the one or two bad apples? No, you weed out the bad ones and keep an eye out for future bad apples. And the cycle goes on and on and on. :)

The last time I did that my grandpa beat me with a hickory switch...:eek:...it was definitely a A hickory switch whuppin' to remember! did not ever do that again...:D
 

heatherad

Dormant account
Joined
May 12, 2007
Location
Canada
The last time I did that my grandpa beat me with a hickory switch...:eek:...it was definitely a A hickory switch whuppin' to remember! did not ever do that again...:D

*Ouch*! Guess hiding the hickory switch from your Grandpa was out of the question, lol. But...comes a time in everyones life that we have to learn lessons the hard way. :p
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
*Ouch*! Guess hiding the hickory switch from your Grandpa was out of the question, lol. But...comes a time in everyones life that we have to learn lessons the hard way. :p

LOL...I swear it seemed like he had a damn grove of Hickory Trees growing out back...:D
 

bb28

Dormant Account
Joined
Nov 18, 2006
Location
US
Sounds like you experienced some total inept customer service there Babs. Hopefully this thread will get some attention and they will use it to improve on that.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
bb28, what happened to those sexy hott lips you had as your avatar...say it ain't so that you have changed it out.....:mad:
 

bb28

Dormant Account
Joined
Nov 18, 2006
Location
US
bb28, what happened to those sexy hott lips you had as your avatar...say it ain't so that you have changed it out.....:mad:

Quick.........check em out.......a slightly different set. :D

Hurry.......they won't be there long. ;)

Well if you missed the change.......sorry. That one was a bit too much.
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
Damn! I missed it... was it this?

Link Removed ( Old/Invalid)

@Babs :) When I saw the header 'This is Rich' I thought you were going to post a pic of yer ol man... his name is Rich? I've forgotten:oops:
 
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