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Discussion in 'Online Casinos' started by babs7262, Jan 13, 2008.

    Jan 13, 2008
  1. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    How convenient.....look at this chat

    babs7262:
    hi martin


    babs7262:
    is there a problem with deposits tonight?


    Martin:
    are you useing a c/card to deposit


    babs7262:
    the same i use all the time, im not getting denied, just not doing anything


    babs7262:
    it goes back like i didnt do anything


    babs7262:
    i tried twice but just want one deposit


    Martin:

    the reason for your card not working is that one of the card processors has gone down and won't be up until monday





    babs7262:
    ohhhh


    babs7262:
    so no depositng until Monday?


    babs7262:
    that stinks lol


    babs7262:
    ohhh, can u please dump my w/d? Tom usually does but he must be busy


    babs7262:
    i dont want to reverse it


    Martin:
    tom isn't here as it is 03.41 in the uk


    babs7262:
    i emailed him 2 days ago


    babs7262:
    its still pending


    babs7262:
    i just want it flushed


    babs7262:
    martin? is that ok? Can you do that for me? Thats all I need for tonight


    babs7262:
    Are you ok Mate? Been 4 minutes


    Martin:
    you can cancelyour w/drawal in the cashier online


    babs7262:
    I dont want it cancelled, I want it flushed


    babs7262:
    that means, take it off the boards so I wont cancel it


    babs7262:
    Can you help me?


    Martin:
    tom isn't in untill monday now


    babs7262:
    But any CSR can flush a w/d


    babs7262:
    I do it all the time


    Martin:
    and he is the one who can do this for you


    Martin:
    sorry only the cashier can


    babs7262:
    ok Matin, have a nice night


    BTW.....I was at the cashier screen when i clicked live chat help
     
    Last edited by a moderator: Jan 13, 2008
  2. Jan 13, 2008
  3. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    What casino does that Joker work for ?
     
  4. Jan 13, 2008
  5. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Ha ha! And oh hell...

    :lolup:

    Forgot to say: I can't prove it by any means, but I'm sure that behind the scenes, casino staff are instructed/trained to avoid flushing/clearing withdrawals at all costs... It must be a MASSIVE earner for the casino's, seriously... Just going off the amount of times I've done it!

    Can't really blame the guy - he could've been more amiable though...
     
  6. Jan 13, 2008
  7. kimss

    kimss Senior Member

    Occupation:
    Software developer
    Location:
    Norway
    That casino should be banned - the nerve they have!
     
  8. Jan 13, 2008
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Admin Note

    Please use discretion on posting sensitive information. If you name processors in a public forum, you can expect more negative issues concerning cashing out funds.
     
    1 person likes this.
  10. Jan 13, 2008
  11. kimss

    kimss Senior Member

    Occupation:
    Software developer
    Location:
    Norway
    A very good point! I would expect the service level to drop a few notches from this processor as of this post!
     
  12. Jan 13, 2008
  13. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    @babs
    Ive had the same kind of problems with the same CSR at the same casino......I told Tom about , and he said it was unacceptable from Martin to answer that way.............
    He still does and doesnt care....:mad::rolleyes:
     
  14. Jan 13, 2008
  15. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    Im so sorry, I didnt realize ppl took out the CSR's name, this is my first chat that I showed online, I apologize.

    2ndly: I also wanted to clarify that it wasnt Tom I was upset with (you prolly know that) I just said "its been 2 days" because that little jerk said "it's 3:41am, he's not here" you know, like Im the idiot

    Some of you got the nail on the head:

    He was not amiable....in the least. THat's why I also said "that sucks"., but put lol, because I didnt want to be rude to him or blame him for processor problems. But to wait 3-4 minutes between each answer and the way he answered me with such Crass. Im sorry, I dont like dealing with this guy. I like dealing with the lady.

    I think most that know me and know the names (again , Im sorry) know the casino. I dont want to put the casino name because it wont matter. They know who needs discipline . I got an email already with apologies (which I expected from Tom) He's a nice guy. But Tom.....give this guy some class lessons in dealing with people!!
     
  16. Jan 13, 2008
  17. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    .................i havent played at any casino that there wasnt atleast one rude CSR on duty. i agree i think all casinos need to give some type of class to some of these rude peeps it wouldnt be taken so lightly at a b/m casino as it is online where you cant see them face to face........will have to say vegas online is prolly the only ones who have always been almost too polite, i dont think you can make them mad...................laurie
     
    1 person likes this.
  18. Jan 13, 2008
  19. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    I don't want to know the processors name, I want to know the casinos name....save me and maybe some of the others on this forum the same BS no customer support issue, you can private message me if you don't want to name the casino here....come on help a brother out...look out for your other forum members....:thumbsup:
     
    1 person likes this.
  20. Jan 13, 2008
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I spoke with the operator about six hours after Babs posting was made. I think it was a case of inexperience on the CSR's part and not a case of rudeness - that's the problem with chats and emails. You can read it as if the guy was laughing his ass off, or he was being arrogant, or he was just giving flat out matter-of-fact information without any emotional tone. It's tough.

    About an hour after my phone call Babs cashout was processed. There was a problem with one of the processor's banks.
     
    2 people like this.
  22. Jan 13, 2008
  23. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I think I know of the exact casino you're talking about. I asked for a WD to be flushed, and they came back with the EXACT SAME response. "You can cancel the withdrawal in the cashier section".

    What do they think we are, dumb?


    edit: now that I think of it, the CSR (probably the same one) doesn't know how to flush a withdrawal, and just doesn't want to admit it.
     
  24. Jan 13, 2008
  25. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Wow, that's a new one...when are these online casinos going to ever learn...

    1. First read the CSR manual
    2. Pay attention in training class
    3. Practice CSR skills with associates first
    4. Let management observe YOUR CSR skills

    and then and only then are you ready to actually

    .......get ready.......



    .......scroll down.......



    .......are you ready for the answer.......



    .......scroll down.......



    .......its coming.......



    .....scroll down.....​





    SPEAK TO A PAYING CUSTOMER WITH SOME FORM OF KNOWLEDGE AND INTELLIGENCE !!
     
    Last edited: Jan 13, 2008
    3 people like this.
  26. Jan 13, 2008
  27. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    The CSR is the personal FACE of a casino, just like the receptionist when you walk into a professional building. Many online casinos don't recruit well, nor compensate them properly (from the few CSR's I know) It seemed, as bad as everything else was, that many of the casino rewards CSR were topnotch college educated, well trained professionals... but its been over a year since I player CR, that could have changed as well.
     
    1 person likes this.
  28. Jan 13, 2008
  29. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!

    Could not agree with you more Lojo...:thumbsup:
     
  30. Jan 13, 2008
  31. heatherad

    heatherad Senior Member

    Occupation:
    counsellor
    Location:
    Canada
    Do you cut down the whole apple tree just because of the one or two bad apples? No, you weed out the bad ones and keep an eye out for future bad apples. And the cycle goes on and on and on. :)
     
    1 person likes this.
  32. Jan 13, 2008
  33. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    The last time I did that my grandpa beat me with a hickory switch...:eek:...it was definitely a A hickory switch whuppin' to remember! did not ever do that again...:D
     
  34. Jan 13, 2008
  35. heatherad

    heatherad Senior Member

    Occupation:
    counsellor
    Location:
    Canada
    *Ouch*! Guess hiding the hickory switch from your Grandpa was out of the question, lol. But...comes a time in everyones life that we have to learn lessons the hard way. :p
     
  36. Jan 13, 2008
  37. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    LOL...I swear it seemed like he had a damn grove of Hickory Trees growing out back...:D
     
  38. Jan 13, 2008
  39. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    My, how the times have changed. If you do that nowadays to your kids they'll lock you up!
     

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