This is Rich!

[bb28]

Damn! I missed it... was it this?


Lojo.........you are a mess!
You can pretend it was.

 

[lojo]

Damn! I missed it... was it this?


Lojo.........you are a mess!
You can pretend it was.

Yip, pleasantly disturbed

 

[RobWin]

Quick.........check em out.......a slightly different set.

Hurry.......they won't be there long.

Well if you missed the change.......sorry. That one was a bit too much.

bb, I liked the original one the best...put those back up...Quick...your image I have in my mind is fading fast...

 

[RobWin]

Damn! I missed it... was it this?

Link Removed ( Old/Invalid)

@Babs When I saw the header 'This is Rich' I thought you were going to post a pic of yer ol man... his name is Rich? I've forgotten

Now that's what I'm talking about...here you go bb...

 

[GaryWatson]

Paddypower has always been great. Really chilled out service and they have always sorted things really quickly. I cant even win on that site either.

 

[Matthew23]

I once spent a few minutes typing out a rather long question to live support (can't remember the casino) to which they answered "Yes." I waited a few minutes thinking they must be typing more but then they asked "Is there anything else I can help you with?".

I remember thinking that guy must be so sick of answering the same boring questions every day.

If he answered "Yes, you can " then I would have thought nothing of it.

It's amazing the difference an emoticon makes. :nod:

 

[winbig]

I once spent a few minutes typing out a rather long question to live support (can't remember the casino) to which they answered "Yes." I waited a few minutes thinking they must be typing more but then they asked "Is there anything else I can help you with?".

I remember thinking that guy must be so sick of answering the same boring questions every day.

If he answered "Yes, you can " then I would have thought nothing of it.

It's amazing the difference an emoticon makes. :nod:

It makes you wonder, with the larger casinos that outsource their support, if they get paid by number of clients helped rather than per man hour. That would definitely explain the short & curt answers...they just want to get finished with you and move on to the next.

If you notice, you get more prompt & thorough responses from those that don't outsource their support staff.

 

[RobWin]

It makes you wonder, with the larger casinos that outsource their support, if they get paid by number of clients helped rather than per man hour. That would definitely explain the short & curt answers...they just want to get finished with you and move on to the next.

If you notice, you get more prompt & thorough responses from those that don't outsource their support staff.

hmmmm...never really thought about that winbig, but you definitely bring up a good point...would be interested to maybe do a poll on the casinos and actually find out who outsources CSR help and who doesn't !

 

[bb28]

First let me make it clear that I'm siding with Babs....she has a valid complaint.

I have worked in customer service for many years, (not casino related) and I've been on both sides of the fence. I always go out of my way to to satisfy or resolve the issue the customer is having if possible, but keep in mind that sometimes the CSR hands are limited as to what they can do to resolve an issue. It sometimes has to go on up the chain. I have found that the majority of people that contact CS are for the most part easy to get along with, even though they might be frustrated or aggravated that they are having to make the call to start with. Then of course there are the few who are real ass*holes and no matter what you try to do, you can't resolve the issue to their satisfaction and they are going to do their best to make you as miserable as they are.
None of us are supposed to take our personal problems to work with us, but it happens and your call might have came in right after that as*hole that made me want to spit nails but I had to bite tongue off. No one is perfect.

If I might make a suggestion.....when you call or email CS....be clear and concise in your issue and don't take your frustration out on them. Sometimes you gotta be patient and cut them a little slack too.

 

[bb28]

It makes you wonder, with the larger casinos that outsource their support, if they get paid by number of clients helped rather than per man hour. That would definitely explain the short & curt answers...they just want to get finished with you and move on to the next.

I always get the impression that during the support chats that I'm not the only one they are talking to. I don't know what else could explain the delays when it's a pretty simple answer. Anyone else noticed this?

 

[babs7262]

Rich just told me that Tom called at 7AM (ugh, I have a stoner for a hubby, what can i say lol)

I do like him and he took care of things quickly! THanks Bryan , that was nice of you to call as well.

Wow, this CM...great customer service!!

 

[RobWin]

Rich just told me that Tom called at 7AM (ugh, I have a stoner for a hubby, what can i say lol)

I do like him and he took care of things quickly! THanks Bryan , that was nice of you to call as well.

Wow, this CM...great customer service!!

Only here in Meisterland babs will you experience that kind of service...without a doubt the "Best On The Net"

Ok, everybody give the Meister a round of applause...:clap::clap::clap:

 

[Mousey]

I always get the impression that during the support chats that I'm not the only one they are talking to. I don't know what else could explain the delays when it's a pretty simple answer. Anyone else noticed this?

Same here. I always get the impression that they have 4 other chats and 3 other phone calls all going at the same time. I had one guy answer (what I am sure) was someone else's question to me. I did the LOL thing and typed the question again. He didn't even acknowledge the oopsy but did answer my question after the next delay.

 

[Casinomeister]

...THanks Bryan , that was nice of you to call as well...

Actually, the operator called me.

 

[babs7262]

Your right about several calls at once because one time when I live chatted, the CSR apologized for taking long because she had 6 calls at once! That is part of the problem too. I wasnt upset, she just volunteered that info, which I think was nice to share so we could understand better. I keep forgetting her name, it's ashame because Ive had her a few times in the past and she is always nice.

also, yes I was a CSR in the past and you cant bring your mood in to work with you. I have alot of letters from customers (good ones ) because you must put them first. As Lojo said, CSR's are reallly very important because that is the first contact for the company. There is no 2nd impression, only a
first!