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They stopped paying me!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Jessica Littlefield, Apr 3, 2018.

    Apr 3, 2018
  1. Jessica Littlefield

    Jessica Littlefield Newbie member PABinit

    Location:
    Los Angeles
    I have an issue that I don’t know how to resolve. I played an entire group of casinos for a a long time. And then one by one, I won at each casino! At first they paid me a little bit. And then the payments slowed down. “Our most sincere apologies for the inconveniences you have experienced with the delay in getting your withdrawals processed. We are deeply grateful for your patience.”

    And then they stopped altogether. The people in the chat told me “your account has been banned since your details were flagged as high risk or fraud by one of our trusted credit card processors.”

    The thing that gets me is they let me use those credit cards in the first place, I never had a disputed transaction, and they all paid me a little bit. I just don’t understand what happened! I really get the impression that they just don’t want to pay me!
     
  2. Apr 3, 2018
  3. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    Can you please name the casino. We need to know it to help you. There may be a rep on here or we can tell you if its a scam site.
     
  4. Apr 3, 2018
  5. Jessica Littlefield

    Jessica Littlefield Newbie member PABinit

    Location:
    Los Angeles
    It was an entire group of casinos. When they told me that my account was banned by their credit card processor, they told me that it applied to all of my accounts. This included Old Havana, Las Vegas USA, Sun Palace. A few more, also.
     
  6. Apr 3, 2018
  7. Sonict

    Sonict Experienced Member

    Location:
    Ontario, Canada
    Ahh.... The Mainstreet group of casinos. They used to be pretty decent a few years ago even with slow payouts taking many weeks to months before they do a cashout. Nowadays, there are better groups out there that will pay you within a week or even near INSTANT! The one thing that made it stood out was that you could use a %300 coupon up to ten times a day over two codes... I did play there over a year ago and I know that I am ahead on Sun Palace, but I really hated the waiting and then... Praying that a cheque would clear!

    I suggest that you should change and play at other RTG sites. CasinoMax / Cherry Jackpot and for a casino with INSTANT cashouts depending on the method of deposit... Casino Extreme. Both sites do have coupons, but they are of the "Sticky" kind which means for example... I deposit $25 and it gives me $75 in bonus cash, when I am done the wagering, I leave $75 in the account and cash the rest out.

    P.S The REP is here: https://www.casinomeister.com/forums/members/main-street.31849/
     
  8. Apr 4, 2018
  9. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    How much money are they not paying?
     
  10. Apr 5, 2018
  11. Jessica Littlefield

    Jessica Littlefield Newbie member PABinit

    Location:
    Los Angeles
    I am almost embarrassed to say. Over $10,000 US.
     
  12. Apr 5, 2018
  13. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Oh wow...congrats....did you get in touch with the rep.
     
  14. Apr 5, 2018
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    If the rep doesn't help you you are welcome to use our complaint service. See new procedures for PABs to walk you through the process.
     
    Betreels Casino likes this.
  16. Apr 6, 2018
  17. Jessica Littlefield

    Jessica Littlefield Newbie member PABinit

    Location:
    Los Angeles
    Thank you both very much. I will first reach out to the rep, and if that fails I will go with the Complaint Service.

    I will post next week about what the rep tells me.
     
  18. Apr 16, 2018
  19. Jessica Littlefield

    Jessica Littlefield Newbie member PABinit

    Location:
    Los Angeles
    I started a conversation with the Main Street rep. I am waiting to hear from them.
     
  20. Apr 22, 2018
  21. Jessica Littlefield

    Jessica Littlefield Newbie member PABinit

    Location:
    Los Angeles
    Have not heard back from the Main Street rep. I sent a second request today. If he doesn’t get back to me in the next several days, I will learn about the arbitration procedure and proceed with that here. Thank you all for your kind advice.
     
    geordiecolin and KasinoKing like this.
  22. Apr 22, 2018
  23. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Good luck to you
     
  24. Apr 23, 2018
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW they can be a little "here today gone tomorrow" at times. In other words their responsiveness is not always as forthcoming as many of us would like it to be.
     
  26. Apr 23, 2018
  27. Alsetly

    Alsetly dodgy account - dubious undertakings

    Location:
    Boston
    You hear from them yet? I'd confront them at a conference if you don't
     
  28. Apr 26, 2018
  29. Jessica Littlefield

    Jessica Littlefield Newbie member PABinit

    Location:
    Los Angeles
    Well, he finally replied!! While he was sympathetic, the answers that he gave me made absolutely no sense. I would copy it onto here, which would let you decide for yourselves, but I intend to go through with the arbitration, and I think I need to be quiet on here according to the arbitration rules :) I haven't filed an arbitration, but I would rather err on the safe side....
     
    dionysus and Jasminebed like this.
  30. May 3, 2018
  31. Alsetly

    Alsetly dodgy account - dubious undertakings

    Location:
    Boston
    Sounds like a good idea, best to follow the rules to prove they're in the wrong otherwise they might use that against you
     
  32. May 15, 2018
  33. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    PAB received and in progress.

    @ Jessica Littlefield : please ensure that you have read the PAB FAQ and are fully familiar with section 3.12 regarding your responsibilities. Our expectations there are clear and explicit; violations of those guidelines will delay, damage or even kill your PAB.
     

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