some slightly odd things happening here,
Anyway, I deposited 49 (was trying to do 50, but it cost 1 in charges).
I didn't get the bonus (50 minimum), so played anyway, and lost my 49 in about 4 minutes.
I enquired about redepositing to get the bonus, and they made an exception and awarded me the bonus anyway (but only after giving me two completely different reasons for not getting it in the first place).
Sounds good so far....
The next time I tried to login, I couldn't.
After 3 unanswered emails over the course of a week, I finally got a reply:-
'Thank you for your e-mail.
Your account have been closed by our financial department and will not be
re-opened again.
Best regards,
Your support team at thecroupier.com'
I have asked why it was closed, and what happens to the bonus that they generously gave me, but it's now the best part of a week again without any reply.
I don't really care about the bonus (it probably wouldn't have lasted 5 minutes anyway), but this level of customer service is way below what I consider to be acceptable.
Anyway, I deposited 49 (was trying to do 50, but it cost 1 in charges).
I didn't get the bonus (50 minimum), so played anyway, and lost my 49 in about 4 minutes.
I enquired about redepositing to get the bonus, and they made an exception and awarded me the bonus anyway (but only after giving me two completely different reasons for not getting it in the first place).
Sounds good so far....
The next time I tried to login, I couldn't.
After 3 unanswered emails over the course of a week, I finally got a reply:-
'Thank you for your e-mail.
Your account have been closed by our financial department and will not be
re-opened again.
Best regards,
Your support team at thecroupier.com'
I have asked why it was closed, and what happens to the bonus that they generously gave me, but it's now the best part of a week again without any reply.
I don't really care about the bonus (it probably wouldn't have lasted 5 minutes anyway), but this level of customer service is way below what I consider to be acceptable.