Baptism by Fire - failed Sunset Slots

[sigothx1]

played them, First of all i couldnt see where to take the sign up bonus, i tried the support suggestions of cashier but it simply said "new promotions comming soon" so they had to manually add my bonus, the support then added without asking a 15 no deposit bonus, im sure this comes with terms and conditions so i asked for it to be removed, deposited.

Then i get a phone call to verify my DOB/address, first time ive had this in 2 years, and no prior warning to it.

i should have researched more into the slots, i didnt like them, just not my style, but had 1-2 hours playtime atleast before i donked off my deposit on roulette, would give them a 6/10, wont be going back.

 

[bigbear]

The one reason i would never consider Sunset Slots is the neverending flood of spam i get from them.I have tried to unsubscribe countless times over the past few months and everytime, despite getting the 'you have been unsubscribed' message,the emails continue to pour in.

 

[bigjohn]

Here's the current list of US facing casinos that are accredited here:

Casino 3Dice
Casino Owner Danmar Investment Group

Casino Desert Nights
Casino Owner Deck Media N.V.

Casino Slotocash
Casino Owner Deck Media N.V.

Casino iNetBet
Casino Owner Internet Gaming Serv.

Casino Slotastic
Casino Owner Orange Consultants Ltd.

Casino Jackpot Capital
Casino Owner Greavestrend Ltd.

Casino Grande Vegas Casino
Casino Owner Tigress Management Ltd

Casino Manhattan Slots
Casino Owner Club World Group

Casino Lucky Red Casino
Casino Owner Club World Group

Casino High Noon Casino
Casino Owner Club World Group

Casino Buzzluck
Casino Owner Club World Group

Casino All Star Slots
Casino Owner Club World Group

Casino Bovada
Casino Owner Morris Mohawk Gaming Grp

How will Sunset Slots fill out this particular piece of info?

 

[akrus88]

Will read this thread trough later. But just will give a little input to it. I signed up there maybe a bit over a year ago. Got the no deposit bonus (25€ or sth. with 150€ max cashout). Met the WR, withdrew and the money was on my skrill account after 4 days (if I remember correctly).
This was shocking to me at the time, as I thought all the rivals are dodgy.

 

[SunSet Slot Ops]

played them, First of all i couldnt see where to take the sign up bonus, i tried the support suggestions of cashier but it simply said "new promotions comming soon" so they had to manually add my bonus, the support then added without asking a 15 no deposit bonus, im sure this comes with terms and conditions so i asked for it to be removed, deposited.

Then i get a phone call to verify my DOB/address, first time ive had this in 2 years, and no prior warning to it.

i should have researched more into the slots, i didnt like them, just not my style, but had 1-2 hours playtime atleast before i donked off my deposit on roulette, would give them a 6/10, wont be going back.

Thank you for your feedback. We always give players a choice whether they want to take up bonuses or not and I am currently addressing the issue with the support agent that just credited the bonus. The verification call is standard and we try and verify your details over the phone as a once off, just so that we have the verification on file when it comes to withdrawing down the line. I am sure you can appreciate how this speeds the process up! This being said we always try to pre-empt the call by initiating a live chat first to see if a call will be in order.

I’m glad to hear that you managed to get some playtime. If you can pm me with your user account I can have a look at the games and maybe suggest some other games which you might enjoy.

Thanks again for your valuable feedback.

SSS Ops

 

[SunSet Slot Ops]

The one reason i would never consider Sunset Slots is the neverending flood of spam i get from them.I have tried to unsubscribe countless times over the past few months and everytime, despite getting the 'you have been unsubscribed' message,the emails continue to pour in.

Please pm me with your user account or e-mail address and I will see to it that you receive no further communication. This is quite surprising to us as this is one of the very few complaints that we have had about unsolicited mailing. I am very curious to see the actual mail that you have received so that we can ascertain its source and try to manage the unsubscribe process better. This should not be happening and we apologise for the frustration that it causes.

SSS Ops

 

[SunSet Slot Ops]

Here's the current list of US facing casinos that are accredited here:

Casino 3Dice
Casino Owner Danmar Investment Group

Casino Desert Nights
Casino Owner Deck Media N.V.

Casino Slotocash
Casino Owner Deck Media N.V.

Casino iNetBet
Casino Owner Internet Gaming Serv.

Casino Slotastic
Casino Owner Orange Consultants Ltd.

Casino Jackpot Capital
Casino Owner Greavestrend Ltd.

Casino Grande Vegas Casino
Casino Owner Tigress Management Ltd

Casino Manhattan Slots
Casino Owner Club World Group

Casino Lucky Red Casino
Casino Owner Club World Group

Casino High Noon Casino
Casino Owner Club World Group

Casino Buzzluck
Casino Owner Club World Group

Casino All Star Slots
Casino Owner Club World Group

Casino Bovada
Casino Owner Morris Mohawk Gaming Grp

How will Sunset Slots fill out this particular piece of info?

Thanks again for pointing this out Bigjohn. As mentioned before, at this particular point in time I am unfortunately not able to disclose the name of the holding company. You can rest assured that as soon as we get the green light from the owners we will add this to our websites.

 

[SunSet Slot Ops]

Will read this thread trough later. But just will give a little input to it. I signed up there maybe a bit over a year ago. Got the no deposit bonus (25€ or sth. with 150€ max cashout). Met the WR, withdrew and the money was on my skrill account after 4 days (if I remember correctly).
This was shocking to me at the time, as I thought all the rivals are dodgy.

Thank you for your positive feedback. We have since jacked up our processing even more and I am sure that should you wish to come and play with us again you will be even more pleased with your entire experience – beginning to end.

 

[pobeda]

I signed up recently , payed and won a bit. Played without any bonus, as I find bonus rules unfair and tough.
While I don't usually withdraw 300, I decided to check how long the whole process will take. I personally think that $45 for wire transfer (with no other withdrawal methods available) is ridiculous , but oh well, it is what it is.
Can't complain about anything so far, hopefully withdrawal will not take weeks.

 

[SunSet Slot Ops]

I signed up recently , payed and won a bit. Played without any bonus, as I find bonus rules unfair and tough.
While I don't usually withdraw 300, I decided to check how long the whole process will take. I personally think that $45 for wire transfer (with no other withdrawal methods available) is ridiculous , but oh well, it is what it is.
Can't complain about anything so far, hopefully withdrawal will not take weeks.

Hi Pobeda,

Thanks for your feedback. Unfortunately the only method that we currently have available for our valued US players is Wire Transfer, which does unfortunately have associated costs. We are currently looking into alternative processing in the US which will provide you with more options in terms of getting your winnings.

If it is your withdrawal that I am looking at right now, it is being processed as we speak. If you could please PM me with your Casino username I will confirm this for you.

Thank you once again for your feedback.

SSS Ops

 

[vegas788]

Do this rival casino really pays withdrawals in 24 hours via e-wallet (skrill, ecocard, neteller,...) or is there a pending period in addition ?

And do they pay during the week-end ?

 

[KasinoKing]

Do this rival casino really pays withdrawals in 24 hours via e-wallet (skrill, ecocard, neteller,...) or is there a pending period in addition ?

And do they pay during the week-end ?

Someone posted in another thread that they asked the casino to "flush" their withdrawal and it was paid within minutes! (To a web-wallet) *
I can't say if they'd do that for everyone, but if your account is already fully verified it could be worth you asking their CS...

* {edit} Ooops - my mistake - that was Tropica, not Sunset Slots

KK

 

[maphesto]

They flushed my withdrawal and paid me a few hours later. It was not weekend.

 

[SunSet Slot Ops]

Someone posted in another thread that they asked the casino to "flush" their withdrawal and it was paid within minutes! (To a web-wallet) *
I can't say if they'd do that for everyone, but if your account is already fully verified it could be worth you asking their CS...

* {edit} Ooops - my mistake - that was Tropica, not Sunset Slots

KK

Hi KasinoKing,

We do accommodate players with flushing withdrawals wherever possible, and we will always pay your withdrawal to you in a timely manner. If you do make use of a webwallet all the better for you as you will receive your money much quicker than you would using wire or credit card.

This being said, you are absolutely right - all you need to do is contact the CS team and they will let you know what your best options are.

Best,

SSS Ops

 

[Tirilej]

Hi KasinoKing,

We do accommodate players with flushing withdrawals wherever possible, and we will always pay your withdrawal to you in a timely manner. If you do make use of a webwallet all the better for you as you will receive your money much quicker than you would using wire or credit card.

This being said, you are absolutely right - all you need to do is contact the CS team and they will let you know what your best options are.

Best,

SSS Ops

Does that mean you are paying to webwallets in weekends also?
I need to know since the only Rival I play at have stopped paying out on weekends.

 

[SunSet Slot Ops]

Does that mean you are paying to webwallets in weekends also?
I need to know since the only Rival I play at have stopped paying out on weekends.

Our Finance team is getting in touch with our processor right now to see if it is feasible for us to process to wallets over weekends. I am awaiting a response on this and will let you know what the outcome is.

Best,
SSS Ops

 

[Googobucs]

I opened an account earlier in the week but did not play because they don't take Master card. I tried to log in last night and play with my Visa and got a message that my account was locked.
e-mailed support and received a response today that I needed to send in my verification documents including any credit cards I may use?? WTF. I always send my documents after my first deposit if I intend to continue to play at a site to help expedite things if I do win and cash out , but i sure am not sending credit card documents to someone before I even make a transaction.
I was on the fence here anyway because of the 20X bonus max cash out, so this just seals the deal for me.

 

[SunSet Slot Ops]

I opened an account earlier in the week but did not play because they don't take Master card. I tried to log in last night and play with my Visa and got a message that my account was locked.
e-mailed support and received a response today that I needed to send in my verification documents including any credit cards I may use?? WTF. I always send my documents after my first deposit if I intend to continue to play at a site to help expedite things if I do win and cash out , but i sure am not sending credit card documents to someone before I even make a transaction.
I was on the fence here anyway because of the 20X bonus max cash out, so this just seals the deal for me.

HI Googobucs,

I would be happy to look into this for you. Please PM me with your SSS username or e-mail address and I will look into this for you.

Best,
SSS Ops

 

[Googobucs]

I PM'd the rep back on 12/17 but no response yet. I see that the rep has not even logged in since 12/17.
Seems odd that a rep for a casino on BBF has not logged in for so long.

 

[bigjohn]

I PM'd the rep back on 12/17 but no response yet. I see that the rep has not even logged in since 12/17.
Seems odd that a rep for a casino on BBF has not logged in for so long.

Too much 'beating around the bush' IMO.

 

[SunSet Slot Ops]

I PM'd the rep back on 12/17 but no response yet. I see that the rep has not even logged in since 12/17.
Seems odd that a rep for a casino on BBF has not logged in for so long.

Hi Googobucs,

As per our phone call earlier I trust that the matter has been resolved.

Please let me know if you have any further issues.

Best,
SSS Ops

 

[Tirilej]

Our Finance team is getting in touch with our processor right now to see if it is feasible for us to process to wallets over weekends. I am awaiting a response on this and will let you know what the outcome is.

Best,
SSS Ops

Since you're here...the quote above was written on the 25th of November.
Are you still waiting for a response?

 

[Googobucs]

Hi Googobucs,

As per our phone call earlier I trust that the matter has been resolved.

Please let me know if you have any further issues.

Best,
SSS Ops

Thanks, issue is resolved. I appreciate the personal phone call on a Saturday. Thanks for the bonus play as well. Very generous and appreciated.

 

[SunSet Slot Ops]

Since you're here...the quote above was written on the 25th of November.
Are you still waiting for a response?

Hi Tirilej,

After lengthy discussions with our a Finance Team we have come to the conclusion that we would unfortunately at this stage not be able to process withdrawals over weekends. This is something that is enjoying our undivided attention and once we are up and running with this you will be the first to know.

Best,
SSS Ops

 

[Lucky Loser]

Some feedback. I opened an account recently.

Only bonus available is 150% with 35x D&B playthrough. Max withdrawable is 20x bonus.

I would have to be mad to accept such an offer. There is no way your casino is getting my $$$.