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Baptism by Fire - failed Sunset Slots

Discussion in 'Online Casinos' started by Casinomeister, Nov 6, 2013.

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    Nov 6, 2013
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  2. Nov 6, 2013
  3. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    max cashout rule

    I'd love to see a playable rival, I miss that software so much.

    I did see one rule in the T&C that I object to, but I'm not sure if this affects accreditation or not, but I find the max cashout on slots bonuses to be abhorrent and not fair.

    Rule # 9 states:

    There is a maximum withdrawal limit of 20 x bonus + deposit.

    This means on a $25 deposit, the most one could withdraw is $1000. So much for all those wonderful screenshots with 1000x or more payouts, especially if one bets more than $1 per spin. :(

    Maybe we could get them to change this rule?

    Just sayin,
     
    1 person likes this.
  4. Nov 6, 2013
  5. SunSet Slot Ops

    SunSet Slot Ops Dormant account

    Occupation:
    Casino Operations Manager
    Location:
    SA
    Hi Slotslover,

    Thank you for your question.

    Firstly, let me introduce myself - My name is Pieter and I handle the Forums/Operations here at Sunset Slots and I will hopefully be answering any questions that you can throw at me (be gentle it's my first time)

    Secondly, to answer your question Slotslover; We have many different bonus offers with different wagering requirements. So even though the website states that this is the wagering requirement and max cashout - more often than not that there is a different wagering requirement on these bonuses which in most cases will allow you make higher withdrawals.

    All this being said - thank you for bringing this to our attention - I will speak to my guys to see if we can put something up that more accurately explains the max cash out.

    Lastly, thank you valued Casinomeister members Bryan and Max for affording us this valuable opportunity. We hope to pass with flying colors and feature in the accredited section soon.

    Best,
    Pieter

    Sunset Slots
     
  6. Nov 6, 2013
  7. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    maximum withdrawal

    Hi Pieter,

    Thanks for the post. I wasn't referring to the wagering requirement as I was the maximum withdrawal. I don't generally care that much about the wagering requirement because I like to play but I really think a maximum withdrawal on slots bonuses is directly against the spirit of slot machines; that is, getting that GIANT hit that one remembers for years. I'll never forget the excitement when I hit for $25,000 9 years ago on a $100 deposit. That would be capped at $2000 or $4000 at your casino (based on the 20x max withdrawal, there was a $100 bonus, so not sure if the 20x is on one or both). If that was the case, rather than being euphoric, I would have felt like I was robbed.

    Hope to be able to play soon at your casino :)
     
  8. Nov 6, 2013
  9. SunSet Slot Ops

    SunSet Slot Ops Dormant account

    Occupation:
    Casino Operations Manager
    Location:
    SA
    Hi Slotslover,

    Thanks for your reply, and my apologies, I should perhaps have put more emphasis on the maximum cashout - this is the term that we will be reviewing on our website. Also as I have mentioned this is just a standard rule and there are other bonuses which have higher max cashins.

    You are right indeed, there is nothing like the exhilaration of a big win which is why we do what we do as gamblers right? You can rest assured that we wont cap your winnings on any big wins. I do indeed look forward to seeing you playing at Sunset Slots soon. Will provide you with the best experience, start to finish.

    Pieter

    NOTE: On Free Money bonuses there will always be restrictions in terms of max cashout (non deposit bonuses) - this is industry standard and just to curb our risk a little on free money promotions
     
  10. Nov 6, 2013
  11. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Sunset Slots T&C:s is most recently changed from the usual Bonne Chance one to an incomplete template. I checked it very recently and then it said Bonne Chance (which indicates that this is a White Label casino).

    Things from the old:

    Now, it's a totally changed one where they couldn't even write the company name:

    Please...come on.. "The Company" :what:

    The link:

    xxhttp://www.sunsetslots.com/terms-and-conditions/
     
    Last edited: Nov 6, 2013
    2 people like this.
  12. Nov 6, 2013
  13. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Hi Pieter.

    Who owns Sunset Slots? Who operates Sunset Slots? In what name is your gaming licence?
     
    4 people like this.
  14. Nov 6, 2013
  15. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    @SunSet Slot Ops

    are you two guys who share this account, both Nitesh and Pieter?

    Your Live Chat is at casinocontroller.com, where it usually is when we are talking about Rival White Labels. Both Cocoa and Tropica are using the same.

    Do you have in house support or are you using the same as other White Labels?

    To explain to others, the live chat button at Slots of Fortune (operated by same people as Win Palace) goes to liveperson network where other casinos in this independent group have their support. At Slots Capital it goes to Deckmedias own support. And at Sunset Slots it goes to the White Label support...
     
    1 person likes this.
  16. Nov 6, 2013
  17. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    Terrible T&C and there are some confusing T&C I wont make a long post posting them all but I am sure most players can see for themselves.


    BTW are you guys a sister to Kings Palace Casino? You are the only 2 Rivals that that have a maximum withdrawal of 20xb+d and a minimum $100 withdrawal and the terms are very similar for bonuses etc.


    No thank you, and these terms are similar to Casino Lavidas maximum withdrawals.

    If you are not related to any of these casinos, did you just go and copy and paste terms? (with some editing)
     
    3 people like this.
  18. Nov 6, 2013
  19. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Wasn't there a Bossmedia casino called Sunset Slots?
     
  20. Nov 6, 2013
  21. irmster

    irmster Quit Gambling PABnononaccred

    Occupation:
    auditor
    Location:
    UK
    No experience of Sunset Slots, but you can safely play Rival slots at Tropezia Palace, albeit the Rival slots on that site have had the odd technical/speed issue.
     
  22. Nov 6, 2013
  23. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    You are thinking of sunsetcasino / casino.net. :) They seem to still exist.
     
    1 person likes this.
  24. Nov 6, 2013
  25. SunSet Slot Ops

    SunSet Slot Ops Dormant account

    Occupation:
    Casino Operations Manager
    Location:
    SA
    Hi Maphesto

    Yes we are both logging in to the same account to make sure that we can respond quickly and that nothing slips through the gaps...

    The Rival software has its own built in live chat (called LiveChat) functionality. THIS IS USED BY BOTH WHITE LABELS AND INDEPENDENTS. We have our own in house support that runs 24/7 in the 3 main languages that we support viz. English, French and Italian.

    To clarify further on your third point, LivePerson is a standalone product which we also use as a failover system. In the past, if you were looking for live support via chat on the website, you came in using LivePerson. LiveCHAT is a Rival product that is integrated into the software so when you require live chat support when you're in the software, you use that system.

    Can I take this opportunity to state unequivocally that we are NOT A WHITE LABEL.

    Thanks for the questions... I hope this helps...


     
    1 person likes this.
  26. Nov 6, 2013
  27. MisterBJ

    MisterBJ Account suspended until further notice - please co

    Occupation:
    Fedex
    Location:
    Atlanta
    ^^^ I believe the questions were asked... Who owns Sunset Slots? Who operates Sunset Slots? In what name is your gaming licence?
     
    1 person likes this.
  28. Nov 6, 2013
  29. SunSet Slot Ops

    SunSet Slot Ops Dormant account

    Occupation:
    Casino Operations Manager
    Location:
    SA

    Thanks for bringing this to our attention maphesto - its been fixed.
     
  30. Nov 6, 2013
  31. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Personally I am not happy that two people share one CM account, mainly because members don't know who they are talking to.
    Tropica did (still do?) this and it caused some confusion in the past.
    Why don't one of you open another account and keep the two of you separate?
    Tropezia Palace for one, and a few other casinos do this already.

    Good luck with the BBF :thumbsup:

    KK
     
    3 people like this.
  32. Nov 6, 2013
  33. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    I see the rep is already skirting around legitimate questions that have been asked.

    Nifty asked a valid question... MisterBJ also reiterated his question... So are you going to answer it or continue pretending like the question wasn't asked?

    Nate
     
    1 person likes this.
  34. Nov 6, 2013
  35. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Well figure i donwload it and have a look, looks like i already have an account there but have never deposit, and when a look at the promos i know why,
    im bonus banned :D havent even deposit there yet, and never will until these thinks change :)
     
    2 people like this.
  36. Nov 6, 2013
  37. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    I too love rival since the days Vegas Regal was a great casino. When direct questions are asked and just as directly not answered it doesn't sit well.
     
  38. Nov 6, 2013
  39. SunSet Slot Ops

    SunSet Slot Ops Dormant account

    Occupation:
    Casino Operations Manager
    Location:
    SA
    Hi There Viking

    if you provide me with your login, i can see what the reason was for the global bonus ban and see if there is anything that we can do about it. Not promising but you're not the first and i would like to discuss these cases with Rival to see if there is a way around it


     
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