SugarCasino
Dormant account
- Joined
- Oct 15, 2015
- Location
- London
Quick update.
Withdrawal came through quick, received from Flavidus Ltd for £242.69 which is less than expected as withdrawal request was for £250.20.
Whilst checking my statement, I see that my GBP deposits on the site have also been manipulated as follows:
Deposits of £20.00 were debited from my account as £21.02
Deposit of £50.00 was debited as £52.77
Deposit of £15.00 was debited as £15.75
Deposit of £20.00 was debited as £21.01
So, in summary it seems you get less than your withdrawal amount but your deposits get debited from your account as more, even though my account at the casino site is set up and traded in GBP! There was no currency conversion to consider so these discrepancies are somewhat unexpected and is very worrying that deposits I authorised have since gone through for different amounts. Looks like I am down £15 in these variations, even though amounts concerned are relatively low.
Hmmmm, sorry, but this doesn't look too great in light of this!
Dear RickyJ75,
Thank you for your comment.
Please note that the charges received are due to a temporary technical issue coming from the new development of our payment processor. We are actually working in order to fix it.
I would like also to inform you that we just added £20 into your account as real cash in order to compensate the problem caused.
Should you need any further help do not hesitate to contact me at any time.
Best Regards,
Andrea