Question Sugar Casino. Has anybody got any views on this site please???

Hi All :)

Just became a member here today, some exceptional advice and tools where real money is concerned! Thank you, especially love the in browser casinomeister 2nd opinion tool. :)

Came across Sugar casino yesturday via an email offer, but can't find anything anywhere really to advise me if they are ... yay great casino generally or great for donating in general, please advise me if any first hand pro or con experiences with them please?
 
Hi All :)

Just became a member here today, some exceptional advice and tools where real money is concerned! Thank you, especially love the in browser casinomeister 2nd opinion tool. :)

Came across Sugar casino yesturday via an email offer, but can't find anything anywhere really to advise me if they are ... yay great casino generally or great for donating in general, please advise me if any first hand pro or con experiences with them please?

I joined the other week, deposited €125 for the full 100% SUB, which was then eaten in record time. So not a particularly lucky casino for me. But everything else seemed ok, apart from this in the T&C

Player inactivity

If an account is left inactive for 30 days, a 5 €/$/£ per month inactivity fee will be charged to the account for administration purposes. If due to this fee the player’s real money balance is reduced to zero, the account will be closed, but the player can still claim back his or her balance for full 6 (six) months after the account closure. After 6 months the account is closed permanently.
 
Be careful, On the same platform as vegasberry / fenix that have had some bad no pays to players, We have been told they they run separate but still use the same support ect,

Hello casino is the only one I would play at & have done without trouble, & also I think hello is partnered up with next group aswell, They now have a U.K license but see nothing about the other sites,

Jackpot Knights Casino
VegasBerry
Fenix Casino
Casino Adrenaline
Hello Casino
 
I joined the other week, deposited €125 for the full 100% SUB, which was then eaten in record time. So not a particularly lucky casino for me. But everything else seemed ok, apart from this in the T&C

Player inactivity

If an account is left inactive for 30 days, a 5 €/$/£ per month inactivity fee will be charged to the account for administration purposes. If due to this fee the player’s real money balance is reduced to zero, the account will be closed, but the player can still claim back his or her balance for full 6 (six) months after the account closure. After 6 months the account is closed permanently.

Appreciate Thanks:)
 
sugarcasino

I got also a Email for this new Casino. But Attention. When you claimed a Bonus. Also the first Deposit Bonus. You can max Cashout 10 Times your Deposit. Sad.
 
Sugar Casino Representative

Hi All,

My name is Andrea and I'm casino representative for Sugar Casino. If you need any help do not hesitate to contact me at any time!

I would like to highlight the fact that Sugar Casino has its own management and policy even if we use the same provider of other casinos previously named on this thread.

Have a great time everyone!
 
Hello hausse222,
I really apologize for that, please provide me with your email by pm and i will make sure to opt you out.
Thank you,
Andrea
Sugar Casino


Daily spam from this casino, opted out 2 times, but they continue to send the spam mails. I would never register at this shady outfit.
 
Hello hausse222,
I really apologize for that, please provide me with your email by pm and i will make sure to opt you out.
Thank you,
Andrea
Sugar Casino

1) Please contact one of the admins to flag your account as I-gaming rep
2) How is SugarCasino connected to Fenix Casino, CasinoAdrenaline, etc. which are like you operated by Flavidus Ltd. and owned by MYEG BV? What can you say regarding non- and slow payments with these casinos, especially Fenix Casino?
 
1) Please contact one of the admins to flag your account as I-gaming rep
2) How is SugarCasino connected to Fenix Casino, CasinoAdrenaline, etc. which are like you operated by Flavidus Ltd. and owned by MYEG BV? What can you say regarding non- and slow payments with these casinos, especially Fenix Casino?

Hi Hedgehok,

I will immediately contact one of the admin, thank you for the info.
At SugarCasino we run our own independent operation, using Flavidus license and payment processing services.
We have our own liquidity and speed of processing and daily, weekly, monthly withdrawal limits to our players are based on the amounts we placed as security deposit and float to manage our players under Flavidus security and processing policy.
Our players have average withdrawal time of 12 hours and we have always paid all amount withdrawal in full according to our terms and conditions. We are not linked to other casino operations and therefore can only comment on our operation and procedures.
Hope this can help!

Thank you,

Andrea
 
Hi Hedgehok,

I will immediately contact one of the admin, thank you for the info.
At SugarCasino we run our own independent operation, using Flavidus license and payment processing services.
We have our own liquidity and speed of processing and daily, weekly, monthly withdrawal limits to our players are based on the amounts we placed as security deposit and float to manage our players under Flavidus security and processing policy.
Our players have average withdrawal time of 12 hours and we have always paid all amount withdrawal in full according to our terms and conditions. We are not linked to other casino operations and therefore can only comment on our operation and procedures.
Hope this can help!

Thank you,

Andrea

If you are on the level than surely you should no that Flavidus is as dodgy as they come, The only decent site that came out of this network was hellocasino and they soon jumped ship,

Surley you have read this forum and the rubbish sites that they have under there belt, No one in there right mind would sign up to any site that belongs to MYEG B.V, I not even bothered to check your site and you site could be the best on the market but thats doubtful running under the same umbrella, They canot even get a U.K licence but is no surprise there, & yes I do know that the peoplke that own the fenix and the rest is the owner owner of MYEG B.V so again if you are a genuine site thats looking for players that get a way from them,
 
If you are on the level than surely you should no that Flavidus is as dodgy as they come, The only decent site that came out of this network was hellocasino and they soon jumped ship,

Surley you have read this forum and the rubbish sites that they have under there belt, No one in there right mind would sign up to any site that belongs to MYEG B.V, I not even bothered to check your site and you site could be the best on the market but thats doubtful running under the same umbrella, They canot even get a U.K licence but is no surprise there, & yes I do know that the peoplke that own the fenix and the rest is the owner owner of MYEG B.V so again if you are a genuine site thats looking for players that get a way from them,

Dear Spintee,

Thank you very much for the feedback and the suggestion. It is really appreciate.
We are doing our best in order to satisfy all our clients paying withdrawals fast and on time and offering quality games.

Regards,
Andrea
 
Joined up last night, £125 deposited and now have a withdrawal in place for £250 which is still pending.

All looks ok, but for some reason I couldn't play any Quickfire games due to my location? Never had this issue before and unfortunately ruled out some of my favourite games. Thankfully Twin Spin was kind to me last night!!

error.webp
 
Quick update.

Received a couple of e-mails earlier - one asking for routine ID which is fine as account only opened last night and secondly, they cannot refund back on to my Visa card due to location. Not a problem, I supplied them my bank details and have now had confirmation that the withdrawal is approved and funds are on their way.

All in all, looks promising. Ok, bummer with the Quickfire games, but they still have a huge selection to choose from and withdrawal method looks like it has to be bank transfer or Skrill if playing from the UK.

Quick turnaround on e-mails so thumbs up for customer services at present and withdrawal process actioned within 12 hours of account being set up, played, ID verified, request submitted, etc.

Would I play there again? Well, looks like it!
 
Quick update.

Received a couple of e-mails earlier - one asking for routine ID which is fine as account only opened last night and secondly, they cannot refund back on to my Visa card due to location. Not a problem, I supplied them my bank details and have now had confirmation that the withdrawal is approved and funds are on their way.

All in all, looks promising. Ok, bummer with the Quickfire games, but they still have a huge selection to choose from and withdrawal method looks like it has to be bank transfer or Skrill if playing from the UK.

Quick turnaround on e-mails so thumbs up for customer services at present and withdrawal process actioned within 12 hours of account being set up, played, ID verified, request submitted, etc.

Would I play there again? Well, looks like it!

Sounds promising, They cannot send back to card due to NO U.K licence, I will guarantee it will not have sugar casino on the transfer, it will be some sort of credit, You have been fair warned about this group, Again I repeat the casino it self may have good intentions but who sets up a casino without research ? Any research would come up about flavidus MYEG are not good, I wonder how long helo casino is going to feel the strain for the short time they was with them?
 
Sounds promising, They cannot send back to card due to NO U.K licence, I will guarantee it will not have sugar casino on the transfer, it will be some sort of credit, You have been fair warned about this group, Again I repeat the casino it self may have good intentions but who sets up a casino without research ? Any research would come up about flavidus MYEG are not good, I wonder how long helo casino is going to feel the strain for the short time they was with them?


True, research does help and should be relied upon if parting with cash, but call me naive, I also try and give benefit of the doubt and to check things for myself. And correct, just noticed for myself that there is no UKGC licence on this site. Perhaps Andrea can confirm if this has been or will be applied for?
 
True, research does help and should be relied upon if parting with cash, but call me naive, I also try and give benefit of the doubt and to check things for myself. And correct, just noticed for myself that there is no UKGC licence on this site. Perhaps Andrea can confirm if this has been or will be applied for?

I did not mean you not doing research I ment a business, & casino business is not small. If the operator of sugar casino typed in myeg or flavidus (knackerus) they would of seen its a bad operator so it just makes me think why choose that group? Why not the white hat gaming for instance where helocasino jumped to? It boggles my mind why.

If there was an estate agent that had a franchise but all the franchise was ripping people of by chucking them out of a house after a month but paying for 6 months or taking a deposit for a house and saying sorry we sold house to somebody else but not getting money back, Why on earth would any body want to buy into that franchise? Knowing that all the other estate agents have ripped people off?

All the are is cloned sites pointing to different domains,
 
Quick update.

Withdrawal came through quick, received from Flavidus Ltd for £242.69 which is less than expected as withdrawal request was for £250.20.

Whilst checking my statement, I see that my GBP deposits on the site have also been manipulated as follows:

Deposits of £20.00 were debited from my account as £21.02
Deposit of £50.00 was debited as £52.77
Deposit of £15.00 was debited as £15.75
Deposit of £20.00 was debited as £21.01

So, in summary it seems you get less than your withdrawal amount but your deposits get debited from your account as more, even though my account at the casino site is set up and traded in GBP! There was no currency conversion to consider so these discrepancies are somewhat unexpected and is very worrying that deposits I authorised have since gone through for different amounts. Looks like I am down £15 in these variations, even though amounts concerned are relatively low.

Hmmmm, sorry, but this doesn't look too great in light of this!
 
Your not wrong there, Thats very worrying indeed, At first look it sounds you are getting charged 5% fee, On your bank statement does it state any exchange fee? I know my bank shows this (Barclays) as I play at casumo that are in Euros, I would like to know from the rep about this,

Quick update.

Withdrawal came through quick, received from Flavidus Ltd for £242.69 which is less than expected as withdrawal request was for £250.20.

Whilst checking my statement, I see that my GBP deposits on the site have also been manipulated as follows:

Deposits of £20.00 were debited from my account as £21.02
Deposit of £50.00 was debited as £52.77
Deposit of £15.00 was debited as £15.75
Deposit of £20.00 was debited as £21.01

So, in summary it seems you get less than your withdrawal amount but your deposits get debited from your account as more, even though my account at the casino site is set up and traded in GBP! There was no currency conversion to consider so these discrepancies are somewhat unexpected and is very worrying that deposits I authorised have since gone through for different amounts. Looks like I am down £15 in these variations, even though amounts concerned are relatively low.

Hmmmm, sorry, but this doesn't look too great in light of this!
 
Your not wrong there, Thats very worrying indeed, At first look it sounds you are getting charged 5% fee, On your bank statement does it state any exchange fee? I know my bank shows this (Barclays) as I play at casumo that are in Euros, I would like to know from the rep about this,


I'm with Barclays as well, copy of transactions as follows. No mention of exchange fees and there was no indication of other charges being applied when I made the payment. I have not encountered this before and normally there would be a notice of other charges at point of payment. Like you say, expected when dealing with Euro's, but as this was GBP deposits into a GBP casino account via a GBP debit card, the last thing you would expect are charges on deposits and withdrawals.

I guess the charges are from 'Voucher Reseller', who I presume the casino use as they do not have banking facilities in the UK? Shouldn't be my issue, so strange I get charged for their banking structure.

bank.webp
 
I'm with Barclays as well, copy of transactions as follows. No mention of exchange fees and there was no indication of other charges being applied when I made the payment. I have not encountered this before and normally there would be a notice of other charges at point of payment. Like you say, expected when dealing with Euro's, but as this was GBP deposits into a GBP casino account via a GBP debit card, the last thing you would expect are charges on deposits and withdrawals.

I guess the charges are from 'Voucher Reseller', who I presume the casino use as they do not have banking facilities in the UK? Shouldn't be my issue, so strange I get charged for their banking structure.

Thats whats charging you, Voucherseller, I not heard of them and would be alarmed at seeing that on my statement, Only time I have heard of any unforeseen fees is of Australian players which bounced back to a 3rd party, First time I have seen a U.K player been charged these fees, Just goes to show what lenght casino will go to to get deposits, I did say before about I bet its not flavidus what comes up on your statement but it did lol from the withdraw,

Them charges soon add up but what I do not get is that albeit it looks like flavidus done a straight transfer so why charge you on that?
 
Quick update.

Withdrawal came through quick, received from Flavidus Ltd for £242.69 which is less than expected as withdrawal request was for £250.20.

Whilst checking my statement, I see that my GBP deposits on the site have also been manipulated as follows:

Deposits of £20.00 were debited from my account as £21.02
Deposit of £50.00 was debited as £52.77
Deposit of £15.00 was debited as £15.75
Deposit of £20.00 was debited as £21.01

So, in summary it seems you get less than your withdrawal amount but your deposits get debited from your account as more, even though my account at the casino site is set up and traded in GBP! There was no currency conversion to consider so these discrepancies are somewhat unexpected and is very worrying that deposits I authorised have since gone through for different amounts. Looks like I am down £15 in these variations, even though amounts concerned are relatively low.

Hmmmm, sorry, but this doesn't look too great in light of this!


Dear RickyJ75,

Thank you for your comment.

Please note that the charges received are due to a temporary technical issue coming from the new development of our payment processor. We are actually working in order to fix it.
I would like also to inform you that we just added £20 into your account as real cash in order to compensate the problem caused.
Should you need any further help do not hesitate to contact me at any time.

Best Regards,
Andrea
 
Dear RickyJ75,

Thank you for your comment.

Please note that the charges received are due to a temporary technical issue coming from the new development of our payment processor. We are actually working in order to fix it.
I would like also to inform you that we just added £20 into your account as real cash in order to compensate the problem caused.
Should you need any further help do not hesitate to contact me at any time.

Best Regards,
Andrea

Very good gesture to add funds into acount for him, Any decent site would do this, I take it this charge is what would incur?

I must say that so far you have not gone wrong except being on that platform, Hopefully you can put some trust in us
 
Very good gesture to add funds into acount for him, Any decent site would do this, I take it this charge is what would incur?

I must say that so far you have not gone wrong except being on that platform, Hopefully you can put some trust in us

Dear Spintee,

Thank you again for your feedback. We are doing our best to offer a great gaming experience and the most satisfying support for all our players.
Player's comments are the best way for us to improve our Casino, i will keep you posted regarding the next changes and improvements.

Best Regards,
Andrea
 
Been watching this thread with interest. Have not joined the casino at this time. But have to say so far they seem on top of every issue. So kudos to them for that! Its easy to bash a casino so its good to give praise where and when its due. Think the £20 cash gesture was a good touch and resolved the issue without question.
 
Note on the first deposit bonus max withdraw of 10x the amount. Does seem very low. Can understand withdraw caps on larger bonuses but on a stand 100% match bonus hmm thats pretty tight.

One reason why i wont join sugarcasino as long as this term exists. Lets be honest, in most cases im not going to cash out that amount but what if i hit a jp at for example DOA? Would be horrible to not get the full amount.
 
without double checking i think this term is removed.

Well I checked last night and again today and under the 1st Deposit bonus terms quote

"Players are only allowed to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a deposit/reload bonus. Any additional winning credits will then be forfeited."

If it was 300/400% bonus sure but on a 100% bonus with 35xs playthrough its one of the worst I have seen for a bonus. Would be mad to take it.
Imagine a £30 deposit and your max withdraw is only £300. Poison chalice for sure.

I dont take many bonus offers but for a new casino will. But not in the case. Simply not worth it and imagine hitting big! No thanks :cool:
 
Thats the point. Im happy with the casinos im already registered at. Im verified and i know i get my cash in hours (sometimes minutes or instant). If i want to play without a bonus i can do that at anytime at my favorite places.

So i "need" something special from a new casino to get me as a customer. And if they have restrictions i dont like i simply dont join. No chance for them to show me that they are a great casino as well and get me as a loyal customer.
 
You are right, but for me it doesnt´t matter. I would not open an account at a new casino that uses Flavidus. In the best case it´s ignorance from their site to operate under this platform.
 
Well from what the customer support told me the 100% first deposit bonus is not subject to a max 10 x withdraw inspite of what it says in the terms and conditions. When I pointed this out to the CS No further reply was forth coming. Copy of the chat transcript below. Make your own mind up :)



Say I play with a bonus

is there a maximum amount that can be withdrawn when playing a bonus ?

David 24/10/2015 01:57:34
for the bonus, there is no maximum amount to be withdrawn

I deposit 20 get 20 bonus. meet wagering requirements and am left with 3000 (good session) i can then withdraw that full amount ?

David 24/10/2015 01:58:38
yes you can

I ask because in your terms and conditions it states this :

"Players are only allowed to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a deposit/reload bonus. Any additional winning credits will then be forfeited."


I did wait in chat around 10 minutes and no further reply was forthcoming. So the terms tell us one thing and CS another.
Can the rep please clarify this point ?
 
Hello All,

Sorry for my late reply.

I would like to inform you that this term is still active in our terms and condition and it is still applied at the moment, however i have submitted all your comments to Sugar Casino management in order to change/remove the term. Also this terms does not apply in case of Jackpots. I really apologise for the mistake made by our live chat operator.

I will keep you posted as soon as a final decision will be taken.

Thank you all for your feedback.

Best Regards,

Andrea
 
Thanks for clarifying Andrea took a while for the CS agent to understand my question.

As for those who do play bonuses this is one of the worst terms ever on what is a very standard 100% with 35x play through.

I will be refraining from joining and depositing. A whole of host of casinos to choose from who offer the exact same bonus but without
the withdraw restrictions in case a player does make it through to cash out.

But do appreciate your response to this :)
 
Well from what the customer support told me the 100% first deposit bonus is not subject to a max 10 x withdraw inspite of what it says in the terms and conditions. When I pointed this out to the CS No further reply was forth coming. Copy of the chat transcript below. Make your own mind up :)



Say I play with a bonus

is there a maximum amount that can be withdrawn when playing a bonus ?

David 24/10/2015 01:57:34
for the bonus, there is no maximum amount to be withdrawn

I deposit 20 get 20 bonus. meet wagering requirements and am left with 3000 (good session) i can then withdraw that full amount ?

David 24/10/2015 01:58:38
yes you can

I ask because in your terms and conditions it states this :

"Players are only allowed to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a deposit/reload bonus. Any additional winning credits will then be forfeited."


I did wait in chat around 10 minutes and no further reply was forthcoming. So the terms tell us one thing and CS another.
Can the rep please clarify this point ?

This is completely piss-poor and makes the site unplayable. As Simmo! said the other day these SUB restrictions and max cash-outs are becoming more common. If you look at VPL and FL and also a few other MG downloads they have '6x D+B' on the SUB which is slightly better than this, and hitherto Sugar the worst I'd seen.

So one 3-reel WD on IR 1.20 stake, a retrigger DoA bonus with NO wildline 45p stake, a good win on Rockets at £1 stake - I could go on, but you get the picture; on 50 deposit+SUB all those wins could well be capped if you cashed-out after meeting WR.

I'm sorry, but any casino that restricts you to a 500x stake cash-out on a level 1 unit bet for a 50 deposit+SUB is a joke shop.

The CS chat is worrying too - either they don't know their own terms, can't read them or are too embarrassed to admit them. Hopefully the latter.
 
This is completely piss-poor and makes the site unplayable. As Simmo! said the other day these SUB restrictions and max cash-outs are becoming more common. If you look at VPL and FL and also a few other MG downloads they have '6x D+B' on the SUB which is slightly better than this, and hitherto Sugar the worst I'd seen.

So one 3-reel WD on IR 1.20 stake, a retrigger DoA bonus with NO wildline 45p stake, a good win on Rockets at £1 stake - I could go on, but you get the picture; on 50 deposit+SUB all those wins could well be capped if you cashed-out after meeting WR.

I'm sorry, but any casino that restricts you to a 500x stake cash-out on a level 1 unit bet for a 50 deposit+SUB is a joke shop.

The CS chat is worrying too - either they don't know their own terms, can't read them or are too embarrassed to admit them. Hopefully the latter.

Agreed and what I pasted here was just part of the chat. I asked the same question at least 3 times. "What if any is the max cash when playing a bonus ?" and each time I got a different answer. At first I gave benefit of the doubt but when one of his reply's was its "35xs playthrough" I felt I have to say he playing dumb and knew what I was saying or asking but wanted to dodge the bullet. It really is a crap bonus term and every player who looks for a Bonus should avoid any kind of deposit at this casino unless they see the sense to lift it.

The reply from the CS is worrying and is enough to ensure I probably wont be depositing here even if they do change the terms. Shame as the rep here seems active and engaging.
 
SPAM

Now im getting spam from support AT sugarcasino.com

Would be interested to find out how on earth they got my email.
It only started when I contacted Support to question the bonus terms :mad:

Sent a second email demanding to be removed from whatever list they have me on.

I dont hold out much hope. Anyway just so others are aware. I hate this kind of crap.
 
Whats the score on this? Its been about a month since the last post

I ask as I received an email from sugarcasino @ bonusoffice . com

Cheek out a few highlighted bits:) If it was of an affiliate than trying to make you deposit and play a game round lol, Whats the bet if I did deposit than I would get some rubbish about this offer is not available

And at top of that, if you register with this sing up button below, we will send you then another campaign with 10 euro cash in your account for you to play with, just ask for bonusofficeX code after you have registered and deposited and played at least 1 game with real money, just send an email after you have done all the step to bonusx @ bonusoffice.com, this is special offer for bonusoffice newsletter.


sc.webp
 
Hi there,

I also joined sugar casino some weeks ago. Did a few deposits and last friday I managed to win something. Not big, just abot 500 EUR and requested a withdrawal via bank transfer. Got the money on the following monday on my bank account. So this was very, very quick!

Today I requested another withdrawal of 776 EUR. Let´s have a look how fast this will be done...

So far, nothing to complain about sugar casino...
 
Hi there,

I also joined sugar casino some weeks ago. Did a few deposits and last friday I managed to win something. Not big, just abot 500 EUR and requested a withdrawal via bank transfer. Got the money on the following monday on my bank account. So this was very, very quick!

Today I requested another withdrawal of 776 EUR. Let´s have a look how fast this will be done...

So far, nothing to complain about sugar casino...

Money arrived yesterday and is already in my bank account. also the withdrawal I requested on the 09.11.

I do like them.
 

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