Strange message on 32Red

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
I have requested my account to be closed as they want sensitive bank info SOW. I'm in Canada why would I send private info to another part of the world when it's not required for us to do so here.
RIP 32RED 12 years of loyalty gone in a flash.
What peeves me the most is how they went about it. A pop-up to email them about changes what is this industry coming to. It's disgusting period.
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
I have requested my account to be closed as they want sensitive bank info SOW. I'm in Canada why would I send private info to another part of the world when it's not required for us to do so here.
RIP 32RED 12 years of loyalty gone in a flash.
What peeves me the most is how they went about it. A pop-up to email them about changes what is this industry coming to. It's disgusting period.
Indeed ... a pop up that simply said e mail us , with no other info. Putting the onus on the customer to find out what 32 red had done. Really not good.
 

Rob_32Red

Accredited Casino Representative
Joined
Feb 15, 2021
Location
Gibraltar
Hi All, Appreciate the comments and can only apologise for any inconvenience caused and my delay responding.

As a business we were obliged from a regulatory perspective to review our entire Club Rouge membership. Each member has to be reviewed on a case by case basis due to the differing requirements needed to satisfy our regulatory obligations.

Schemes like Club Rouge exist so we can properly reward our most loyal players which I’m sure you guys are and have been. However for membership of these kind of schemes the threshold of documentation we need is higher. Reading some of the comments that is clearly understood and experienced elsewhere.

This does not mean you cannot be part of Club Rouge any longer, we want you to be. It means there are gaps identified in what we have versus what we need. If you do want to be part of Club Rouge I would encourage you to make contact either via the normal channels or via the email address provided (in the case of a Kindredgroup email address, this will be for a personal account manager to directly manage what’s required).

Apologies for the experience, it could probably have been better and the feedback has been take onboard.

Rob
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Hi All, Appreciate the comments and can only apologise for any inconvenience caused and my delay responding.

As a business we were obliged from a regulatory perspective to review our entire Club Rouge membership. Each member has to be reviewed on a case by case basis due to the differing requirements needed to satisfy our regulatory obligations.

Schemes like Club Rouge exist so we can properly reward our most loyal players which I’m sure you guys are and have been. However for membership of these kind of schemes the threshold of documentation we need is higher. Reading some of the comments that is clearly understood and experienced elsewhere.

This does not mean you cannot be part of Club Rouge any longer, we want you to be. It means there are gaps identified in what we have versus what we need. If you do want to be part of Club Rouge I would encourage you to make contact either via the normal channels or via the email address provided (in the case of a Kindredgroup email address, this will be for a personal account manager to directly manage what’s required).

Apologies for the experience, it could probably have been better and the feedback has been take onboard.

Rob
Hi Rob. I deposited in 32Red a few days ago and for 2 days I tried to play your slots and I was unable too. I deleted cookies,cache and tried incognito mode. Tried other browsers. I ended up playing a slot that did work simply to avoid the deposit then withdraw issues.
Can you specifically deal the the new PoP game please?
 

Rob_32Red

Accredited Casino Representative
Joined
Feb 15, 2021
Location
Gibraltar
Hi Rob. I deposited in 32Red a few days ago and for 2 days I tried to play your slots and I was unable too. I deleted cookies,cache and tried incognito mode. Tried other browsers. I ended up playing a slot that did work simply to avoid the deposit then withdraw issues.
Can you specifically deal the the new PoP game please?
Hi Geordiecolin

ive replied in PM

Rob
 
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