ivancodido
banned user: fraudulent PAB claims
- Joined
- Dec 9, 2008
- Location
- Bitola, Macedonia
This is unbelievable story that happen to me with Unibet. I opened an account there approx. 8 months ago. I deposited something like 500 euros and played roulette in the casino. I won 3000 euros and then asked for a withdrawal. Than the harassment started. They asked for all kind of documents, and I sent them scan of my passport, scan of a utility bill, print screen of my Moneybookers profile page. After 6 weeks they finally decided to pay me my money via bank transfer. I said to my self, thanks God, I will never deposited a single cent there. But in October I received a bonus offer from Unibet casino 100% up to 1000 euros. An offer to good to refuse. I guess they were expecting to lose the money that I previously won there. But this time I was playing Black Jack, and after the roll over requirements were done I ended up with 1495 Euros on my account. The next day they blocked my account. I didn't ask for withdrawal, nothing, they just blocked it. After a two weeks an a few e-mails they finally asked for identification document other then my passport ??!!
Dear Customer,
Thank you for contacting us.
To finalize the verification of the documents please send us a different type of identification other than passport. It can be ID or driving license.
Please do not hesitate to contact us again should you have any further questions.
Best Regards,
Simona
Unibet Customer Service
I immediately sent them scan of mu national ID an scan of my driving license. They sent me confirmation e mail,
Dear Customer
Thank you for your copies
Your Documents have been forwarded and the payout is undergoing now the procedure of approval. Thank you for your cooperation.
Best Regards, Peter
Than again nothing for few weeks. I called them and asked what is going on. Here is the next answer:
Dear Customer,
The Financial Department informed us that the verification process is still in progress, and the situation is the following:
They have contacted Moneybookers to verify your account from their end. Currently they are waiting for their reply. When Moneybookers responds they will be able to complete the verification process. As soon as it is completed, they will inform you.
We kindly ask you for your patience in this matter, as it will most likely take a couple of days for Moneybookers to respont to our enquiry.
And after 80 days of waiting I decided that is way to long and started to call them every day. Finally today they accused me of multiple account opening and told me that will not unblock my account ????? Simona, the customer support officer from hell told me that my computer (note, not the IP address but the computer) is linked with other accounts. Funny..
Basically, this is the most idiotic explanation I have ever heard. They are accusing me of multiple account opening on a reload bonus offer ??? No comment. They are simply punishing me for winning there. My account was verified 8 moths ago, why didn't they block it then if there was multiple account opening. They are simply lying and stealing my money.
Well that is the situation. I have no intention leaving my money to those cheaters. I'm sending this to Betting Advice forum, Casinomeister forum, SBR forum, and Pounters lounge forum. I will also contact Malta lottery and gaming authorities.
I need help and an advice. I want to press legal charges. Should I contact layer from my country or some one from Malta? Any experience? Any advice and help will be highly appreciate....
Ivanco
Dear Customer,
Thank you for contacting us.
To finalize the verification of the documents please send us a different type of identification other than passport. It can be ID or driving license.
Please do not hesitate to contact us again should you have any further questions.
Best Regards,
Simona
Unibet Customer Service
I immediately sent them scan of mu national ID an scan of my driving license. They sent me confirmation e mail,
Dear Customer
Thank you for your copies
Your Documents have been forwarded and the payout is undergoing now the procedure of approval. Thank you for your cooperation.
Best Regards, Peter
Than again nothing for few weeks. I called them and asked what is going on. Here is the next answer:
Dear Customer,
The Financial Department informed us that the verification process is still in progress, and the situation is the following:
They have contacted Moneybookers to verify your account from their end. Currently they are waiting for their reply. When Moneybookers responds they will be able to complete the verification process. As soon as it is completed, they will inform you.
We kindly ask you for your patience in this matter, as it will most likely take a couple of days for Moneybookers to respont to our enquiry.
And after 80 days of waiting I decided that is way to long and started to call them every day. Finally today they accused me of multiple account opening and told me that will not unblock my account ????? Simona, the customer support officer from hell told me that my computer (note, not the IP address but the computer) is linked with other accounts. Funny..
Basically, this is the most idiotic explanation I have ever heard. They are accusing me of multiple account opening on a reload bonus offer ??? No comment. They are simply punishing me for winning there. My account was verified 8 moths ago, why didn't they block it then if there was multiple account opening. They are simply lying and stealing my money.
Well that is the situation. I have no intention leaving my money to those cheaters. I'm sending this to Betting Advice forum, Casinomeister forum, SBR forum, and Pounters lounge forum. I will also contact Malta lottery and gaming authorities.
I need help and an advice. I want to press legal charges. Should I contact layer from my country or some one from Malta? Any experience? Any advice and help will be highly appreciate....
Ivanco