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Under Review StarGames : predatory policies and siezed balances

Discussion in 'Casinomeister Warnings' started by maxd, Apr 20, 2016.

  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Five weeks ago a player brought a curious case to us: after several years as a regular customer of StarGames (stargames.com) his balance was confiscated and he was locked out of his account. No real explanation was given, all they'd say was:
    After our previous contact at SG failed to respond I took the case to casino Support and got this reply (my emphasis):
    So there you have it: your money is their money when they decide it is. Don't like it? Talk to the hand.

    Be Aware: your balance at StarGames is in severe jeopardy if they decide you win more than you lose. Players are STRONGLY ADVISED to look elsewhere for their casino services.

    Since SG is licensed in Malta I'll be contacting them for assistance with this player's case but regardless of how that turns out their attitude is more than enough to justify this Warning. Unbelievable!
     
    43 people like this.
  2. maxd

    maxd Complaints (PAB) Manager Staff Member

    The casino has a new affiliate team that have come forward and promised to work freely with us on player issues. They've also seen to it that the PAB which precipitated the original warning was resolved and the player has confirmed this.

    Under these new circumstances it seems reasonable to start a probation period for the new team: if there are no problems over the next 60 days the Warning will be withdrawn and archived.
     

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