Casino Complaint stargames casino complain. proposal of blacklist

dasraph

Dormant account
Joined
Sep 14, 2013
Location
germany
Hello,

First of all i am a very long time player at stargames casino. means few years.
Every month i make seweral deposits (most time 50€ deposit). Means per month i deposit between 50€ and 200€ approximatively.
So during my playing time i deposited thousands of euro.
In the last year i successed to be over 150€ 1 time.
I play 10c bet or 20c bet every time per spin

this casino is the biggest joke.

I played many times novomatic in germany in real casinos and after what i see on this casino i must say that it is completly fraudulous.

1) support is a joke : 3-4 days minimum to answer. No week end answer. And half of the time i not received answer of my mails. And support never answered the questions correctly. One of the worst support i have seen.

2) strange things happen every day on stargame. Exactly on 3AM (german time) for any unexplained reason the game playing is very very slow. means every spin on slotd take 5 second or more to stop. This beginning so as i mentionned every time at 3AM german time.
During this time and based of my experience since few years i never won something at 3AM and over (until the lags stops).
I never catched the free spinsduring this time at any game and catch a 10c or 20c is difficult.
During this time the games have a payout around 20-30%.

So the question is when stop the lags?
beginning is 3AM exactly whatever you have for connection.
every time it is stopping when i am around 10€ bankroll
the amount i have not change anything
today i was on 40€ and lag was stopping when i was on 12€ after 1hour means at 4am
last time i had 70€ and lag was stopping after 2 and half hours and i had around 15€ when lag stopped
And it was every time same on all my deposits

3) if you are bronze level you can only make 2 withdraws per month. If you are maximum level what is impossible to reach if you no deposit thousands € per month you canmake 5 cashouts

please note: it is impossible to know that you are only allow to make 2 cashouts per month when you register
the only place where this is mentionned is in bonus section and when you click on the different status.
But sorry i and not everybody goes on bonus section and click on silver status for exemple and then looking where is writting the maximum cashouts we can make.
In the cashier section this is not mentionned on any play.
Is this a joke? tell me please. If i make 2 cashouts of 20€ i cannot cashout again until next month (only if i use hundreds of € to grow up in status)

4) every slot on stargame is so: when you open a slotmachine. For exemple book of ra you have numerous slot table ( by book of ra 100 most times)
So you can sit on 100 different book of ra slots. Some are winning other are loosing. Same as a real casino.
But how incredible. when you win something at one table you can go on any slotmachine table and not one win.

5) I was writting to support about my complains and was tell them that i will make a complain on casinomeister.
Answer from support was a threat/menace to attack me on justice (sue).

6) more high status you have more fast are your cashouts processed. This is a big lies. All status receive the cashouts (i speak only for ewallet cashouts) same time or around same time. Thats the biggest lies from stargame in my opinion.

So to casinomeister now: why this casino is not on blacklist? this casino from the support, the cashout, the games all is not correct or fraudulous.


thanks
 
Last edited:

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Just so you know, it is unacceptable to use Casinomeister to threaten or blackmail casinos...which you admit you did.

Seriously....just play somewhere else. NOthing you have listed is reason to rogue them.

Just because you don't like a casino doesn't mean everyone should blacklist it.
 

dasraph

Dormant account
Joined
Sep 14, 2013
Location
germany
Just so you know, it is unacceptable to use Casinomeister to threaten or blackmail casinos...which you admit you did.

Seriously....just play somewhere else. NOthing you have listed is reason to rogue them.

Just because you don't like a casino doesn't mean everyone should blacklist it.


thanks for this great answer
This is nopt a question if i like or not.
this is a complain thread in complain section.
I am long player on this casino so the quesion if i like it or not is unrelevant
So then if you read every of my points it is not a question of like or unlike it. It is a question that this casino have strange technical problems every time at the same time, support is very bad, cashouts are a joke. And they lies with cashout time for the different status.
Maybe before you say it is unacceptable you should read exactly what i was writting.
Blacklist is a question. And i would like an answer why stargame is not on minimum the not recommended list. point finish

You are very polite when you speak to me i can see it is very appreciable. Maybe you think you are someone special.
Have a nice day.
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
thanks for this great answer
This is nopt a question if i like or not.
this is a complain thread in complain section.
I am long player on this casino so the quesion if i like it or not is unrelevant
So then if you read every of my points it is not a question of like or unlike it. It is a question that this casino have strange technical problems every time at the same time, support is very bad, cashouts are a joke. And they lies with cashout time for the different status.
Maybe before you say it is unacceptable you should read exactly what i was writting.
Blacklist is a question. And i would like an answer why stargame is not on minimum the not recommended list. point finish

You are very polite when you speak to me i can see it is very appreciable. Maybe you think you are someone special.
Have a nice day.

As Nifty said, there are no reasons to rogue them.
I will never understand, why players gamble for years in a casino although they feel uncomfortable there:confused:
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
thanks for this great answer
This is nopt a question if i like or not.
this is a complain thread in complain section.
I am long player on this casino so the quesion if i like it or not is unrelevant
So then if you read every of my points it is not a question of like or unlike it. It is a question that this casino have strange technical problems every time at the same time, support is very bad, cashouts are a joke. And they lies with cashout time for the different status.
Maybe before you say it is unacceptable you should read exactly what i was writting.
Blacklist is a question. And i would like an answer why stargame is not on minimum the not recommended list. point finish

You are very polite when you speak to me i can see it is very appreciable. Maybe you think you are someone special.
Have a nice day.

Just because one player had what they consider to be an unacceptable experience does not mean a casino should be rogued. Your one player out of many thousands of players. I'm sure there are many other players that enjoy playing at Star Games.

What I cant understand though is why you keep spending thousands of dollars playing there if your so convinced the games are cheating you through "spinning too slowly"?
 

onkel

New Member
PABnonaccred
Joined
Jan 22, 2013
Location
Larnaca, Cyprus, Cyprus
I've never had any trouble with Stargames besides that their support is lousy/slow. I obviously don't like the 2-5 withdrawals max, but that's up to the casino.

OP's description about losing when switching "tables" is just tinfoil hat reasoning - you're playing high variance slots! You will lose more often than you win!
 

Redbet-Andy

Dormant account - New account: AndyB-MrGreen
Joined
Jun 22, 2010
Location
Malta
There's a bar around the corner from me.
I used to drink there a lot, they never showed football, played Disco music all day, sold cocktails not beer, the barman was rude and he closed at exactly 11pm.
Then one day I found a pub 100 yards away from that bar.
The barman is really nice, they show the football in 3D, they play great music when the match isn't on, sell cheap beer, and they close whenever the last customer is ready to leave.

My friends decided to demonstrate outside the old bar, they all hold placards saying "Boo to this bar!, The Barman is rubbish! Down with Disco!.
They've been marching up and down outside there for weeks now.

I can see them from the pub window.

The bar is still busy of course despite the protest outside, it's filled with people who like cocktails, Disco music, don't like football and like to be home by 11.15...
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
There's a bar around the corner from me.
I used to drink there a lot, they never showed football, played Disco music all day, sold cocktails not beer, the barman was rude and he closed at exactly 11pm.Then one day I found a pub 100 yards away from that bar.
The barman is really nice, they show the football in 3D, they play great music when the match isn't on, sell cheap beer, and they close whenever the last customer is ready to leave.

My friends decided to demonstrate outside the old bar, they all hold placards saying "Boo to this bar!, The Barman is rubbish! Down with Disco!.
They've been marching up and down outside there for weeks now.

I can see them from the pub window.

The bar is still busy of course despite the protest outside, it's filled with people who like cocktails, Disco music, don't like football and like to be home by 11.15...

What made you stop drinking in the 'Gay Village' then??? :D
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Well Stargames will never make it to accredited section either,not the way they are operating now.
They are a bit in the grey area and their CS is defo not one to be proud of as a casinomanager.

The time I played there I always did get paid correctly though.
And I was always in the diamond member section! :D:D
Really played a lot there a lifetime ago. :cool:
 
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