Hello,
First of all i am a very long time player at stargames casino. means few years.
Every month i make seweral deposits (most time 50€ deposit). Means per month i deposit between 50€ and 200€ approximatively.
So during my playing time i deposited thousands of euro.
In the last year i successed to be over 150€ 1 time.
I play 10c bet or 20c bet every time per spin
this casino is the biggest joke.
I played many times novomatic in germany in real casinos and after what i see on this casino i must say that it is completly fraudulous.
1) support is a joke : 3-4 days minimum to answer. No week end answer. And half of the time i not received answer of my mails. And support never answered the questions correctly. One of the worst support i have seen.
2) strange things happen every day on stargame. Exactly on 3AM (german time) for any unexplained reason the game playing is very very slow. means every spin on slotd take 5 second or more to stop. This beginning so as i mentionned every time at 3AM german time.
During this time and based of my experience since few years i never won something at 3AM and over (until the lags stops).
I never catched the free spinsduring this time at any game and catch a 10c or 20c is difficult.
During this time the games have a payout around 20-30%.
So the question is when stop the lags?
beginning is 3AM exactly whatever you have for connection.
every time it is stopping when i am around 10€ bankroll
the amount i have not change anything
today i was on 40€ and lag was stopping when i was on 12€ after 1hour means at 4am
last time i had 70€ and lag was stopping after 2 and half hours and i had around 15€ when lag stopped
And it was every time same on all my deposits
3) if you are bronze level you can only make 2 withdraws per month. If you are maximum level what is impossible to reach if you no deposit thousands € per month you canmake 5 cashouts
please note: it is impossible to know that you are only allow to make 2 cashouts per month when you register
the only place where this is mentionned is in bonus section and when you click on the different status.
But sorry i and not everybody goes on bonus section and click on silver status for exemple and then looking where is writting the maximum cashouts we can make.
In the cashier section this is not mentionned on any play.
Is this a joke? tell me please. If i make 2 cashouts of 20€ i cannot cashout again until next month (only if i use hundreds of € to grow up in status)
4) every slot on stargame is so: when you open a slotmachine. For exemple book of ra you have numerous slot table ( by book of ra 100 most times)
So you can sit on 100 different book of ra slots. Some are winning other are loosing. Same as a real casino.
But how incredible. when you win something at one table you can go on any slotmachine table and not one win.
5) I was writting to support about my complains and was tell them that i will make a complain on casinomeister.
Answer from support was a threat/menace to attack me on justice (sue).
6) more high status you have more fast are your cashouts processed. This is a big lies. All status receive the cashouts (i speak only for ewallet cashouts) same time or around same time. Thats the biggest lies from stargame in my opinion.
So to casinomeister now: why this casino is not on blacklist? this casino from the support, the cashout, the games all is not correct or fraudulous.
thanks
First of all i am a very long time player at stargames casino. means few years.
Every month i make seweral deposits (most time 50€ deposit). Means per month i deposit between 50€ and 200€ approximatively.
So during my playing time i deposited thousands of euro.
In the last year i successed to be over 150€ 1 time.
I play 10c bet or 20c bet every time per spin
this casino is the biggest joke.
I played many times novomatic in germany in real casinos and after what i see on this casino i must say that it is completly fraudulous.
1) support is a joke : 3-4 days minimum to answer. No week end answer. And half of the time i not received answer of my mails. And support never answered the questions correctly. One of the worst support i have seen.
2) strange things happen every day on stargame. Exactly on 3AM (german time) for any unexplained reason the game playing is very very slow. means every spin on slotd take 5 second or more to stop. This beginning so as i mentionned every time at 3AM german time.
During this time and based of my experience since few years i never won something at 3AM and over (until the lags stops).
I never catched the free spinsduring this time at any game and catch a 10c or 20c is difficult.
During this time the games have a payout around 20-30%.
So the question is when stop the lags?
beginning is 3AM exactly whatever you have for connection.
every time it is stopping when i am around 10€ bankroll
the amount i have not change anything
today i was on 40€ and lag was stopping when i was on 12€ after 1hour means at 4am
last time i had 70€ and lag was stopping after 2 and half hours and i had around 15€ when lag stopped
And it was every time same on all my deposits
3) if you are bronze level you can only make 2 withdraws per month. If you are maximum level what is impossible to reach if you no deposit thousands € per month you canmake 5 cashouts
please note: it is impossible to know that you are only allow to make 2 cashouts per month when you register
the only place where this is mentionned is in bonus section and when you click on the different status.
But sorry i and not everybody goes on bonus section and click on silver status for exemple and then looking where is writting the maximum cashouts we can make.
In the cashier section this is not mentionned on any play.
Is this a joke? tell me please. If i make 2 cashouts of 20€ i cannot cashout again until next month (only if i use hundreds of € to grow up in status)
4) every slot on stargame is so: when you open a slotmachine. For exemple book of ra you have numerous slot table ( by book of ra 100 most times)
So you can sit on 100 different book of ra slots. Some are winning other are loosing. Same as a real casino.
But how incredible. when you win something at one table you can go on any slotmachine table and not one win.
5) I was writting to support about my complains and was tell them that i will make a complain on casinomeister.
Answer from support was a threat/menace to attack me on justice (sue).
6) more high status you have more fast are your cashouts processed. This is a big lies. All status receive the cashouts (i speak only for ewallet cashouts) same time or around same time. Thats the biggest lies from stargame in my opinion.
So to casinomeister now: why this casino is not on blacklist? this casino from the support, the cashout, the games all is not correct or fraudulous.
thanks
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