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Spin Palace money sucking?

A

AudiManinBoro

Ueber Meister
CM Veteran (10yr+)
Joined
Jun 19, 2006
Location
UK
Anyone else becoming a tad dissilusioned with Spin palace? almost 3 weeks and every deposit ive made, (almost every day) gone within the hour. NOT a way to guarantee my future custom in my opinion. Pity really as ive been a member with them 2 years almost and their bonus offers are the best bar none. Is this just me or has anyone else noticed Spin palace is just lately sucking money and i mean sucking. This used to be my favourite casino but im going to change to another one, not going to be treated this way.
 
Sorry for the additional post but i just noticed that Spin palace is now owned by a consortium calling themselves the `fairground gaming group` ?? it used to be the Palace group. Who is this group?? change of management? I begin to see now why Spin Palace is rapidly going downhill.
 
Palace group was taken over by Fairground (a consolidator) some time ago, but subsequently Fairground delisted and sold the Palace group back to its original owners.

If you search the Casinomeister News archives you'll find all the detail.
 
chat to me :)

Hi,

Drop me a PM with your account number, I want to have a look at your account.
We were with FGH for a while however the running of The Palace Group was still with the same team.
We obviously prefer leaving players with good experiences so let me see what I can do you you.

Kind regards,

Darran
The Palace Group
 
I just played 1100 spins at Avalon on Ruby Fortune before hitting the free spin round, and when it hit, it paid 15x... Total robbery from the palace group. 900$ straight down the toilet..

So I have to agree on the point of Palace group beeing tight..


See ya later, gonna go vomit...
 
I know it's very frustrating guys, but I think you've just been unlucky.

It is a very strongly held view among the online gambling community 'experts' that individual MG casinos have no control whatsoever over the pay-out %'s of any of their games.
Any MG should give the same average return as any other.

My personal return from Spin Palace since 2004 = Deposits $1240, Withdrawals $1290 = $50 up.
Not my best MG by a long chalk - but not my worst either!
 
Unless Mg pays out the winnings directly itself, i cant see how that explanation can possibly work. A casino has to take money before it can pay any out according to the % ratio payouts and im sure some MG casinos have more users and are more profitable than others. Surely the casinos with more users and which has a higher turnover rate should have more frequent payouts?
Im sure MG doesnt have direct control over the individual casinos, they just provide the means and the license surely? Of course i could be wrong but if I am I find this notion very peculiar and worrying lol.
 
AudiManinBoro said:
Unless Mg pays out the winnings directly itself, i cant see how that explanation can possibly work. A casino has to take money before it can pay any out according to the % ratio payouts and im sure some MG casinos have more users and are more profitable than others. Surely the casinos with more users and which has a higher turnover rate should have more frequent payouts?
Im sure MG doesnt have direct control over the individual casinos, they just provide the means and the license surely? Of course i could be wrong but if I am I find this notion very peculiar and worrying lol.
Click to expand...
Please excuse me if I'm wrong, but the bolded bit sounds exactly the sort of comment I would expect for a frequent UK fruit machine player!

No way does any online casino have to 'take in a certain amount before it pays out'.

The casinos games ALL have a house edge - a guaranteed % income over the long term. They don't need to 'rig' them.

Certain 'skilled & disciplined' players (like myself) can win long term using bonuses & certain strategies, but the casino's main income come from players who either do not have the self-control required for this type of play, and those who only play for the entertainment value.
Take single-zero roulette for example; people keep thinking there is a way to beat it - but there simply is not. The house edge is 2.7027% on ANY bet placed on the table - this is mathematically fixed by the fact that there are 37 numbers on the wheel and any payout is based pro-rata on 35/1 for a single number.

The (reputable) casinos make their income from simple mathematics, not from 'rigging' their games.
 
I keep getting these unexplainable urges to play, any clues?

even though we all know you are a highly paid shill for the casinos and all games are rigged! :D

:lolup: :lolup: :lolup:
 
Well we each are entitled to our opinion and i do not think the machines are fixed. But each casino is individually owned by respective people and in the world of money my friend they are out to make a profit and a big a one as they can! This of course is fine, its what business is about and you know that when you sign up, of course if your a good player you can minimise the risks and enhance your wins etc, but im fairly sure there isnt anyone here who hasent lost at online casinos at some point or another because the games are just simply playing badly and no amount of `strategy` will change that. And when you sign up no where does it day how often that that 97 % ratio is paid out. ie it could `take` money on a slot for 3 days and then pay out well or it could spread it evenly at various times every day or it could accumulate for weeks. The machines ARE controlled to a certain extent and no one will ever convince me that they are not, but i accept that by playing them and am fine with it to a certain extent.
 
tennis_balls said:
don't worry....the govt will save you!

make a HUGE deposit at Crystal Palace....c'mon! you know you want to do it!
Click to expand...

I'd like to stick around and chew the fat, but I just got a hankering for a white castle burger, gristle palace, something.
 
Very tight indeed

MG has plumbed new depths of tightness. I can see this especially with games against a dealer, such as 3 card poker. I have had far too many bad sessions all of late where I can not even get ONE "straight" in over 100 hands, but the dealer rattles off straight after straight, and beats my lesser hands with something just good enough.

I have just gone from 1500 to zero at 32red without ONE single hand of any note. I played over 200 hands of VP, and after a decent hit early on I did not get one single hand better than 2 pair.

With all the posts about this tightening, both here and other forums, there has to be more to this than pure chance. A bad streak like this once is unlikely, but possible, but with several consecutive visits to unrelated MG casinos all giving just bad beat after bad beat it just gets plain boring. If I feel I just don't ever have a chance at a fair crack at a good run I may as well just give up. MG would do well to end this secrecy over the games, they have been found out on minor points on doubling, but there seems something more in the "microgaming streak" than just a fluke of variance would explain.
 
vinylweatherman said:
MG has plumbed new depths of tightness. I can see this especially with games against a dealer, such as 3 card poker. I have had far too many bad sessions all of late where I can not even get ONE "straight" in over 100 hands, but the dealer rattles off straight after straight, and beats my lesser hands with something just good enough.

I have just gone from 1500 to zero at 32red without ONE single hand of any note. I played over 200 hands of VP, and after a decent hit early on I did not get one single hand better than 2 pair.

With all the posts about this tightening, both here and other forums, there has to be more to this than pure chance. A bad streak like this once is unlikely, but possible, but with several consecutive visits to unrelated MG casinos all giving just bad beat after bad beat it just gets plain boring. If I feel I just don't ever have a chance at a fair crack at a good run I may as well just give up. MG would do well to end this secrecy over the games, they have been found out on minor points on doubling, but there seems something more in the "microgaming streak" than just a fluke of variance would explain.
Click to expand...

You know someone has to pay for the absence of the US players. You better believe they have tighten the payouts to adjust to such absence.
 
And again

Spin Palace has just sucked me dry! This is despite it being a pretty lucky account for me. I hope the malaise has not spread.

Worse, they have introduced the "crashing" version first seen at All Slots. I am moving these over to my new PC, which is far more up to date, but some MG casinos are falling over even here - no way is this my "old PC", fix the damn software MG:mad:
 
I liked the in the past

While still abe to play at spin palace, I was always pleased with them. I have had many dry spells with many casinos. Sometimes you get a great win and many times not. I had a great hit recently at another group that still take US players, but had to go through too much BS to even try to cash out so I pissed it all away. BTW $1200 win on a $50 deposit.For all that can still play with the chance of getting paid without too much trouble, I say hang in there your time will come.

Have fun

Mike
 
My feelings exactly VinylWeatherman which is why i started this thread. If you give your loyalty to one casino and spend a lot at said casino especaily over a period of years you dont expect to be used like some walking mat to be abused. Im glad you agree with this one, being a forum newbie here, althought not a gaming newbie i expected some people to start shouting at me lol
 
It is debatable as to whether or not it is the individual casinos or microgaming themselves taht si the cause of thei tightness. I know exactly what you mean Vinylweatherman about the 3 car poker, just like blackjack the computer amazingly manages to get straights and flushes very regularly whereas your lucky to get one :S Game of chance and fairness? it isnt really is it!
 
*lol*

it looks like, that this is here not so a big problem, but in the most german/austrian forums this is forbidden, because there it would be called "spam" and if you do this 2-3 times, you would be banned *lol*

but another countries, another terms :D
 
Lol well i certainly am no spammer. a moaner, whinger, whiner maybe on occasions but never a spammer lol

I just noticed another thing about Spin Palace as well which is shocking and i dont know why they have done it. About 2 weeks ago Spin palace changed how you can check your loyalty points, before you could check your points balance ANd be able to see which games had bonus points on them. Now the ability to check which games are running bonus points has been removed, for some reason. I have emailed them twice regarding this in the last 2 weeks and as you would expect have received no reply. So now there is No way of checking this. This isnt the worst of it either.

I have spent more than i wanted to this month through disastrous playtime at Spin Palace and today i decided to cash in just a few of the points i have been working hard to collect and save for months. Imagine my surprise when i went to cash in just a few thousand ( as you always could before) and my WHOLE points balance has been converted into cash. What are you DOING spin palace????? I think this has just been the icing on the cake for me now.

See told you i could moan lol
 
i did that yesterday Mike031 after he requested i do so on this very thread. So far no reply, no changes, no nothing. I dont expect anything to be done either really, its not the reps fault that the casino he works for is playing lousy at the moment and changing things hes not responsible for. But i have voiced my grievances with him of course.
 
still looking

Hi there,

I am still busy with your account, definately haven't forgotten about you just had a crazy morning.
Their was a problem with loyalty for a few days which was resolved so their shouldn' be further issues.

I will get back to you before the close of business today.

Kind regards,

Darran
The Palace Group
 
Thats ok Darren, As I said in one of my earlier posts I dont really see what you can do my friend, I realise its not your fault. I think im probably just venting steam because of dissapointment. Spin Palace has always been a good casino to me in the past and it is probaly unfair of me to have a go at them because ive hit a really bad losing streak. The loyalty point issue though is a real big problem im sure for many, if you could look into that that would be helpful :)
 
Microgaming

Most of the problems are down to Microgaming, rather than the individual casinos. It is the casino that first tries out a "new MG feature" that gets the blame when all goes wrong simply because "other" MG casinos without the upgrade work fine.
The "crashing" version first surfaced at All Slots, in this case they introduced a new look lobby, with the added feature of "temperature" for the games. Later Royal Vegas introduced multi-player tournaments, and this was an even worse problem. Despite 4 attempts, I could not get a clean install on the old PC, and I have now had to remove the casino as the repeating update loop makes the tournaments unplayable. It took THREE attempts to get a successful install on my new XP machine, and I am now back in the fray for these tournaments (watch out tennis_balls:p ).
This month, I updated Spin Palace on both the old and new PC. On this old PC, it will launch, but will jerk and judder a little even though the update is fully complete. On exit, it crashes in the same "interesting" manner as All Slots and Royal Vegas. I suspect that MG are rolling out whatever feature caused this in the beta tests last month at the two sites. What is really annoying is that I was communicating with All Slots over this issue, when, as before, they simply stopped replying, having passed the buck further up the chain to the "tech team", who have never ever got back to me at ANY casino I have raised these issues with. I spent hours testing last month (see thread), yet my findings have been shelved as unimportant, and MG seem determined to press ahead with a full roll out that will likely see all MG casinos no longer working under Windows 98. I noted that Spin Palace has the new game "cash & curry" available in the download, and it states "not compatable with Windows 95 and Windows 98" - at least the truth is slowly coming out, but it seems that the whole damn casino is no longer properly compatible, not just that one game.

Since I have been ignored, I will add a series of screenshots of why this problem is NOT TRIVIAL. I will have to use my camera, since the corruption is so bad as to prevent any part of Windows operating after the casino exits, so the normal method of taking a screenshot is just not an option. I will add this to my original thread about my tests, problems, and findings, to keep this one close to the topic at hand, the resemblence to a water fowl's rear end of recent MG casino gaming sessions.
 
I've yet to get allsots to load... attempts and fails to load the new games and update cashanova and a few others. All jackpots wasn't as bad. Hitman ran fine after fully loading the casino and restarting PC. What a pain.

oops off-topic, will go to other thread
 
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I have a Piggs peak account....that belongs to Palace Group apparently. I too have found it very tight and very hard to win. However, that might just be MicroGaming software......as I have yet to win anything in an MG casino....but I keep trying since so many people here rate them.

It is time for me to learn though and steer clear. Playtech is my winning area.
 
I joined Piggs Casino in December, because my mom has had such good luck with the South African version. Sadly the Palace Group one offers zero play time for your money. All my deposits have been gone within a half an hour or less.

Darren, if you are reading this: why are promotions on the website all outdated. Current promotions that seem to be ending in November 2006?

Loyalty points system for this casino are also terrible. I have played about 700 and accumalated just over 1000 points. To cash out 20 you need to get 10 000 points:eek: Why is it not like Ruby Palace where all you need is a 1000?
 
Sucking away

I have just had loads of deposits just hoovered up in several MG casinos, several different games, bet sizes, and deposit amounts.

It seems like the big "off switch" had been engaged over the entire platform. In the card games, certain "bread and butter" hands simply don't appear, I went nearly 200 hands of 3 card poker without a single straight over a few sessions, while I have seen the dealer rattle off straights and flushes at regular intervals. Worse, the dealer beats almost everything. I fold 8 hands in a row, finally get a pair and the dealer gets a flush, I then get a flush and the dealer gets a straight. I just seem to push alot with intervals of 5 or so total dead losses.
I tried video poker, and got nothing better than 2 pair, and that very rarely, most hands were just a single high card, or a single pair.
The slots are no better, long intervals between bonus rounds, then 15 spins with almost nothing when it comes.
The ONLY bright spot has been the Royal Vegas tournaments, here the slots seem to hit far more, even if not always for me.
I have known bad spells before, but this is something different. Even 50% and 100% bonuses have done little to help find a good hit.
At least I can reflect on the payout figures when they are released in a couple of months, just to see if it is just my imagination, or a cut across the board down to the lower levels.
 
CAN'T POSSIBLY BE TOTALLY RANDOM

The things I have noticed over the past several years that make me believe it is not totally random.

You are not likely to win big on the same game day after day or even more than twice a session.

You win big at a certain casino, next several sessions probably won't win much.

reinstalling the software seems to increase my chance of winning and also playing a slot I have never played much in the past usually pays me something.

Playing flash(the next time) at a casino after winning in the download version seems to increase my chance of winning.

Playing flash version I believe your wins aren't as REMEMBERED BY THE SOFTWARE. MORE CHANCE OF WINNING SEVERAL DAYS IN A ROW ON SAME GAMES.

DEFINATELY changing the number of lines and size of bet makes a big difference even though it is not suppose to. Seems some casinos win more on small bets than large bets on slots. If random that is not suppose to happen

JUST THINGS IVE NOTICED
 
footdr said:
The things I have noticed over the past several years that make me believe it is not totally random.

You are not likely to win big on the same game day after day or even more than twice a session.

You win big at a certain casino, next several sessions probably won't win much.

reinstalling the software seems to increase my chance of winning and also playing a slot I have never played much in the past usually pays me something.

Playing flash(the next time) at a casino after winning in the download version seems to increase my chance of winning.

Playing flash version I believe your wins aren't as REMEMBERED BY THE SOFTWARE. MORE CHANCE OF WINNING SEVERAL DAYS IN A ROW ON SAME GAMES.

DEFINATELY changing the number of lines and size of bet makes a big difference even though it is not suppose to. Seems some casinos win more on small bets than large bets on slots. If random that is not suppose to happen

JUST THINGS IVE NOTICED
Click to expand...


:lolup:

You can't be serious...please say this is a belated april fool's day post!!


If not, you really need to quit gambling if you think all of the above is true. Superstition plays no part in gambling. And no, it's not a big conspiracy across all casinos.
 
NO JOKE!

I have really noticed the things I mentioned.

Also, before they changed the site, you could look up Progressive winners by game for month, year and since beginning of the jackpot.

It was obvious that your chance of winning at certain casinos was better than others. Figured that is why they did away with the ability to look this information up.

I actually tallied it for a year on certain games. Certain casino groups, casinos definately had more winners. So you tell me why that would happen if it were totally random. I am talking looking at it from the time the Jackpot game was introduced, no just monthly stats

Regardless, I always have won more at microgaming versus say playtech and use to win alot at intercasino.

Never win shit on slots at land based casinos. So it is all still GOOD, but I don't believe it is totally random and never have. I have played long enough now to know which slots to stop playing during a session if I have hit no free spins within X number of plays. I would need to quit playing if I believed "I will eventually hit the big one if I keep playing this game." I can't believe you have never noticed that changing the number of lines or bet amount makes a difference. I don't ever win much on video poker so I mainly play bonus slots, where I can bet under 5.00 a spin and stand to win alot if I hit the bonus round. Only once I have tripled my money do I start playing slots that require higher bets to win something substantial.

Again, these are things I have noticed, everyones experience may be different.

There has never been a "study" to support anyones beliefs. In fact as far as I know the only proof it is random is the reports from the individuals testing the software, we don't know them from adam, who's to say they are telling the truth? Just making the point that there are no real hard facts on this.
 
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footdr said:
Seems some casinos win more on small bets than large bets on slots.
Click to expand...

I have also the same feeling, because at my first casino time, which is a half year ago, i played in every casino only with a $ 0,20.- total bet on different video slots and i could play there very long and the balance goes up and there comes bonus rounds after bonus rounds, so i can't lose any money.
I could play so about 10 days in one RTG casino with only $ 70.- deposit and at the end i had over $ 500.-, because i've got there every day 1 big win, with $ 100.- (500x bet size), but when i played more, than a $ 0,20 bet, i'll always lost the money very fast and the big wins comes not really very often ;)
The same happens in one MG Casino, on which i started only with € 50.- and after 12 hours my balance was up to € 900.- euros, but i make the big mistake and thougt, that this lucky phase will never end, and so i've playd with a total bet of € 2.- and then i've lost all the money, because there comes no big win or any bonus round and the money was away in 20 minutes, so it must be really a very big chance, or footdr's words are right ;)
 
Just look at it from a logical point of view. name an industry these days that is run totally by the book with no dishonesty, cheating or misleading. There realy aernt that many. I really cant see the online world being any different. And as one person mentioned in a thread previously here, until they changed it, people noticed patterns in the games before. Patterns cant exist if things are random, by definition. Still, its fun to play and you can still win, sometimes big i just think deep down there aernt many gamers who have 100 % believe in the fact that everything online casinos do is honest.
 
Yet another record broken

Here is yet another super suck, playing Munchkins in a tournament at a modest 60p bet, and 600+ spins before this bonus round. The previous ever worst was a little over 400, so this is a massive leap (50%) up the richter scale of suck:mad:

The entire 300 deposit has now gone:eek:
Totally unprecedented!

Now, we have the weird happenings with the 10's or better VP, and I noticed it last week, not yesterday, so that's one explanation out of the way:D
 
I too, have noticed this Vinyl weatherman, it does appear to be `accross the whole platform` at the moment and as you say, weve all had bad or dry spells before, but this is something new, at least for me on the mg casinos and ive been a member of them for 2 years. Maybe Microgaming has more control over `individual` casinos than we thought! :eek2:

Of course another reason is their prepearing to let go the `big One` over on Mega moola and their harvesting as much as possible ready for that eventuality. Not fair if that is the case and I know Progressives run by accumulating a small % of bets made so that that shouldnt count but it seems (at least) a plausible reason as any.
 
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Again

Here we are again, same tournament, new casino.

Another 300 deposit hoovered up at far below 95%

Having ONE 300 deposit vanish so fast was freaky, this is just plain demoralising, and is going to make me think twice before making any more significant deposits until I see evidence of this general "wierdness" with MG casinos being over.
I expect to lose to the house edge in the long term, but I expect this to be of the order of 5%, not 50%:mad:
 
Chill said:
I just had $500 gobbled up in less then 5 minutes at $7.50 a spin :eek2:
Mayne had like $200 in wins during the session
Click to expand...

Had I been betting at 7.50 per spin, I would have just considered it unlucky, as a bonus round could often return 300 at that bet. However, I was mostly flat betting at 60p and 75p per spin, although I tried a risk recovery strategy by burning 140 at 10-50 per spin after that 600+ spins without a single bonus round.
Because this was a wager tournament, I am able to review the scores, and can see that 600 has "bought" me a score of 800 and 760 in the accounts, thus 600 bought me 1560 worth of play till it was all gone, this is more like 60% return over a pretty long number of low bet spins. This is completely unprecedented for such a lengthy sample. I have played this tournement before, at both low bets and many spins, and few high value bets. I have rarely lost 100 to 200 over under 2000 worth of play, let alone the entire 600! Fortunately, the situation is so dire for US players that I am still placed at the top of the scoreboard with these pathetic performances.
This poor playability has been at every MG casino I have visited, exceptions have been rare, and have not been particularly outstanding compared with the massive negative streaks. Even with my bankrolls swollen by big 50% and 100% bonuses, I have barely scratched the surface of the WR before busting out, getting around 5x to 10x even with the low HE games of VP and tables.
Examples of other total wierdness, such as the change of autohold in what is an OLD GAME, which we have been told by a casino rep DO NOT UPDATE every month, make me believe that there has been a bug introduced, quite unintentionally, that has caused the games to pay less than they should, as per the bug that caused English Harbour VP doubling to lose a third from the theoretical payout (the bug caused the dealer to "deal seconds" only when players won, but before the server validated the result, with around half the wins being re-evaluated into losses or pushes)
 

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