Loophole on UK Casino site, can they claim back my winnings/withdrawals?

Washup2k

Registered
Joined
Nov 9, 2021
I won’t give many details but I’ve found a glitch at a site that offers free spins for a deposit. The deposits need wagering on any game to then release the free spins and I’ve found that playing some low risk table games completes the wagering (only some not all) which I don’t think should be the case as it’s intended for slots. The free spins dont have wagering requirements so once they’re played you can withdraw, this means the offer is +EV every time as the free spins equate to c. 20% of the deposit amount.

This kind of principal clearly applies to most casino offers, particularly as I'm a matched better so exclusively chase +EV offers, but this is a bit different as the intention is for slots to meet wagering but are regular punters really meant to know this? By looking at my actual wagering it’s very obvious I’m gaming the system.

This isn’t going to last long but I’m paranoid that they can recover funds if they figure out. If they freeze my account I’ll face the consequences and don’t really care as I dont leave money in my account and withdraw each time, the withdrawals are instant to my bank account with Visa Direct. My actual concern is they’ll somehow seek to recover the winnings from free spins (or from all wagering) and legally enforce it as a debt or something. Likely I’m being extremely paranoid, as they openly offer free spins with no wagering, just need deposits wagering, and this is effectively their fault/problem. If I was using slots to wager I can’t see there being any issue, I could do that but with no autoplay the method I’ve found is far quicker.

What's likely to happen here?

  • If they close my account, I'll obviously accept that decision. It may just be as my gameplay looks dodgy due to very, very regular deposits (50+ a day) and withdrawals, sometimes to a different account that Ive used to deposit. All goes through no problem. However, as this does look dodgy itself, how far can they go? Can they contact the police accusing me of money laundering?
  • Can they in any way reverse my withdrawals or try and claim back money from my bank account, assuming they investigate my gameplay and see I'm gaming the system and abusing the bonus rewards? I've read a few stories about this even with big names like William Hill debiting customers accounts without permission, one story was around an error where wagering requirements were circumvented so WH reclaimed back withdrawals. Another I read was another site claiming back double withdrawals that were clearly an error (Videoslots potentially) so debiting the customers bank account without permission. How is this even allowed/possible? I'd imagine my bank wouldn't support my claim as I look like I have a hideous gambling addiction from the activity.
  • Can they pursue the free spin winnings as human error due to the few table games I've found inadvertently completing wagering and legally enforce it as a debt they try to recover through a debt collection agency? This is what I'm now paranoid about as I dont know my rights and they could probably do this for a few hundred quid.

At the end of the day, I am depositing for free spins, the site very clearly offers unlimited reloads for this offer and the free spins require no wagering, the only thing they could not like is that the table game im using is counting as wagering my deposit where I know it's not meant to (as almost all other table games don't) plus the low risk strategy I use on the table is blatantly gaming the system. If they close my account for bonus abuse/excessive use and that's all, then fair enough.

Any advice/thoughts appreciated!

Any thoughts or advice?
 

danofthewibble

Meister Member
Joined
Jan 2, 2018
Location
UK
I wouldn’t expect them to reclaim winnings already paid out - especially where they haven’t specifically excluded a game. But I wouldn’t rely on it lasting forever, and yes, you’re likely to get banned from the site.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
I would give it a month before ban - the number of deposits at least would flag to audit. Fairplay though and no way they will be able to reclaim anything - you have not done anything illegal.
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Well there was a site where you could deposit, take the money out right away (and paid instantly) and get the spins

Note - 9 months it took to get a warning email etc

So, you'll get banned, just a question of when
 

goatwack

We call him....Humperdoo
CAG
Joined
Aug 29, 2012
Location
Londonia
Whilst clearly their fault for being so slack and having next to no Quality Control over their own site, it looks on first viewing like it's their loss (literally), and I wouldn't be too apprehensive about bailiffs a-knockin' or bank funds a-leavin'....

After my initial pilfering opportunism however I'd probably do the decent thing and find a way of letting their Support know of this loophole, and certainly not continue to abuse it indefinitely. Because, you know, that's the kinda shit that ruins it for everybody
 

lord flashheart

Experienced Member
Joined
Mar 20, 2015
Location
UK
Can they in any way reverse my withdrawals or try and claim back money from my bank account, assuming they investigate my gameplay and see I'm gaming the system and abusing the bonus rewards? I've read a few stories about this even with big names like William Hill debiting customers accounts without permission, one story was around an error where wagering requirements were circumvented so WH reclaimed back withdrawals.

The William Hill story I'm guessing was the DOND Blackjack issue whereby wagering requirements were circumvented and WH started reversing deposits and payments from wallets such as Skrill, Paypal & Neteller. They did eventually cave in and pay out though after thousands of complaints / bad reviews etc.

I doubt they would reverse any payments, as unless they've asked for SOW for the 50+ transactions per day - it would probably land them in more trouble than it's worth with the Stasi UKGC.
 
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