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Spin Casino No answer

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Jul 31, 2026
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manitoba
I played on my account with my spouses account. I had approval but did not realize it was not ok. Spin casino acknowledged this and continously took money knowing the name did not match which violates many areas of their laws. My spouse requested ti be refunded which by law they are obligated or they violate many of their own rules and regulations. Been waiting a week to hear back
 
Hello,

If you'd like us to look into this for you you're welcome to use our no-cost Player Arbitration (PAB) service.

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If you have any trouble with that here's a guide to steer you through the PAB submission: How to submit a Player Arbitration (PAB) Ticket.

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures. Failure to comply with the Rules could slow, damage or even cancel your PAB.

Regards,

Max Drayman
Complaints & Player Arbitration (PAB) Team Leader
 
Probably taking a while, as they are deciding how to get the money if they do refund the wife, as you are correct they had a lack of security 100% , this does put you in their cross-hairs Bigtime !

So if they refund your wife, this would have to mean she didn’t give permission to use this card, and wants the $ back. When they refund they will have to file any reversals with Visa /Mastercard along with the backstory, and will have to be reported as fraud. This is for sure not the first time they have seen this with a married couple gaming the system to avoid losses, also Banks , Visa and Mastercard not only hate the headache and paperwork of getting to the bottom of this grift/fraud/deception etc ; you could be at risk losing the services of whomever issues the card and any financial products you have with that institution. loans , etc

It will no doubt ensure you will be blacklisted from that casino and it’s partners , and depending on how litigious the Casino is, once charges reversed out the Casino can push for criminal charges , depending how it was used.

In Canada , you can be charged with criminal offences including theft or unauthorized use of a credit card, fraud, and identity fraud, which can carry penalties of up to 10 or 14 years in prison depending on the financial amount involved.

It’s not just a matter of going “oh you allowed to use card ABC” and the deposits and losses go away, wiped clean and move on, the Casino and card issuer will have many questions to find out how the fraud took place, without noticing or whether it’s “friendly fraud” and how to go about preventing your of the both of you committing fraud.

If your wife did give permission ; and they discover her lying to mitigate both or your losses then she also gets potential legal and criminal charges ; Made worse for the both of you and this was not just a single event or gaming session.

If it were me I would be taking the loss rather than a badly thought out escape route , that has massive potential for GET INTO JAIL REAL FAST !

Good luck but you may want to rethink your end game here IMHO.
 
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Taking a look at the Casinos, I don’t think they are very litigious (Assuming it’s not a crazy about of money that requires review) in pursuing legal and criminal charges.
However your account is cooked plus any accounts you have to their sister Casinos, after ready T&C

It’s All detailed in their terms under section
10.17 TERMINATION OF ACCOUNT
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Hello,

If you'd like us to look into this for you you're welcome to use our no-cost Player Arbitration (PAB) service.

View attachment 224891

If you have any trouble with that here's a guide to steer you through the PAB submission: How to submit a Player Arbitration (PAB) Ticket.

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures. Failure to comply with the Rules could slow, damage or even cancel your PAB.

Regards,

Max Drayman
Complaints & Player Arbitration (PAB) Team Leader
Please stop anything further. Its all just stressing me out and I do not want any complications. Everything was all in innocence and quite simply am turned off from gambling. My account with them was for 8 years. Will just cut the losses and go in with life. Thank you everyone for the feedback
 
I don’t want to come of as a dink, and not the purpose to add another nail ! You said your wife gave you permission to use her card , not really a smart thing especially if opposite to your experience and you have a HUGE hit and then it’s picked up when they reconcile, payout is canncelled for 3rd party use of card , you would be kicking yourself, of losing it at casino. (Happened to me I ran $40 deposit up to $23K, lost some , requested a $18k cash out on Casumo years ago,, their decision ? refunded my $40 and banned me !) The only silver lining they made that decision fast so I did not have time to mourn is as “MY” money !!

Or if She suddenly changed her mind or in fact permission was Never given , to fix this all that needed to be done to resolve was hand your wife back her card, and cash equalling the amount you used , and apologize. You either did or did not give permission can’t be both positive.

Or option 3 ; it’s commonplace to use wife’s card,,you lost a bunch of $$ and stewed on it ; talked to ChatGpt and it
Convinced you card misuse by the cash no and easy a slam dunk to get your money back, and it’s stupid casino deposit sortware/processor . Win -Win all round wife not mad for lose , plus you are rebated so you can gamble more and blame someone/else for the losses , and not even consider the bigger picture , which I pointed out above. I’m not saying this to come across as a dick, just if you didn’t pause and reflect , probably never even registered as theft /fraud , you were on track to commit some form of at worst fraud, at best manipulation to fix the loss, you may want to look at GamBan or similar or a frank discussion with your partner , so no more red flags or worse.

Wish you the best and I’m glad you saw the bigger picture when you were still in control to fix .
 
I don’t want to come of as a dink, and not the purpose to add another nail ! You said your wife gave you permission to use her card , not really a smart thing especially if opposite to your experience and you have a HUGE hit and then it’s picked up when they reconcile, payout is canncelled for 3rd party use of card , you would be kicking yourself, of losing it at casino. (Happened to me I ran $40 deposit up to $23K, lost some , requested a $18k cash out on Casumo years ago,, their decision ? refunded my $40 and banned me !) The only silver lining they made that decision fast so I did not have time to mourn is as “MY” money !!

Or if She suddenly changed her mind or in fact permission was Never given , to fix this all that needed to be done to resolve was hand your wife back her card, and cash equalling the amount you used , and apologize. You either did or did not give permission can’t be both positive.

Or option 3 ; it’s commonplace to use wife’s card,,you lost a bunch of $$ and stewed on it ; talked to ChatGpt and it
Convinced you card misuse by the cash no and easy a slam dunk to get your money back, and it’s stupid casino deposit sortware/processor . Win -Win all round wife not mad for lose , plus you are rebated so you can gamble more and blame someone/else for the losses , and not even consider the bigger picture , which I pointed out above. I’m not saying this to come across as a dick, just if you didn’t pause and reflect , probably never even registered as theft /fraud , you were on track to commit some form of at worst fraud, at best manipulation to fix the loss, you may want to look at GamBan or similar or a frank discussion with your partner , so no more red flags or worse.

Wish you the best and I’m glad you saw the bigger picture when you were still in control to fix .
Dude. He has launched a PAB. Stop baiting him into discussing the situation in public and let the process play out. All your achieving is stressing the guy out.
 
Please stop anything further. Its all just stressing me out and I do not want any complications. Everything was all in innocence and quite simply am turned off from gambling. My account with them was for 8 years. Will just cut the losses and go in with life. Thank you everyone for the feedback

Just a reminder that you have an active PAB - any further posts on the subject will be regarded as a violation of the PAB rules.

Nate

Forum Moderator
 
Dude. He has launched a PAB. Stop baiting him into discussing the situation in public and let the process play out. All your achieving is stressing the guy out.
I read his reply as he wanted to cancel it, and understood it as canceled from OP request, I’m not tryin to bait anyone , thank you very much…

Please stop anything further. Its all just stressing me out and I do not want any complications. Everything was all in innocence and quite simply am turned off from gambling. My account with them was for 8 years. Will just cut the losses and go in with life. Thank you everyone for the feedback


@Nate, no ?
 
I read his reply as he wanted to cancel it, and understood it as canceled from OP request, I’m not tryin to bait anyone , thank you very much…




@Nate, no ?
Unless the OP explicitly requests that the PAB be canceled via the ticket or through one of the mods, then yes.

If not, the ticket is still active.

Nate
 
@hubiedubie , are you cancelling your PAB? As per the
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you posting here would do exactly that.

If you want us to stop your PAB please say so in your PAB Ticket.

If you want us to continue with your PAB then stop posting here. Also, read the PAB Rules because repeat violations will kill your PAB whether that is your wish or not.

Regards,

Max Drayman
Complaints & Player Arbitration (PAB) Team Lead
 
Again, what started this in the first place was they had no problem taking the money over and over. Which is fine. But when I did win and I mean the last was 700 they started. So I inquired. Works both ways no?

No that not how fraud works

The issue would be , you stated you used your wife’s card and she allowed that, (Not great , potentially bannable, not likely most times you’ll get slapped wrist) . you pay your wife is she is not happy you lost, if you played together suck up the loss.

This where shit has potential to go BOOM!
Short version saying now unauth when you know not true , would be knowingly committing fraud and you both would open yoursfelf and partner to an investigation,
Both criminal exposure and issues with whomever you bank with, car loans , credit. Cards , mortgage if all with same institution. Banks are not fans clients with fraud issues
 

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