Spin Casino No answer

[hubiedubie]

I played on my account with my spouses account. I had approval but did not realize it was not ok. Spin casino acknowledged this and continously took money knowing the name did not match which violates many areas of their laws. My spouse requested ti be refunded which by law they are obligated or they violate many of their own rules and regulations. Been waiting a week to hear back

 

[maxd]

Hello,

If you'd like us to look into this for you you're welcome to use our no-cost Player Arbitration (PAB) service.

If you have any trouble with that here's a guide to steer you through the PAB submission: How to submit a Player Arbitration (PAB) Ticket.

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures. Failure to comply with the Rules could slow, damage or even cancel your PAB.

Regards,

Max Drayman
Complaints & Player Arbitration (PAB) Team Leader