SOW @ Videoslots Document Issue

[Jono777]

Just as back up information from a player rather than just the casino....

As long as I've played online (and it's a long time lol) casinos have ALWAYS asked for front and back of driving licence and not once was I ever asked for just the front.

 

[Gordon Palmer]

I have been playing a long time as well. Almost 13 or 14 years. In all that time I was only ever asked for I D once. that was in September. And I only provided the front of the licence and it was accepted.

 

[Gordon Palmer]

@Team.Videoslots
My account has been deactivated. Will the money in my account be returned to my card?

 

[Team.Videoslots]

@Team.Videoslots
My account has been deactivated. Will the money in my account be returned to my card?

Hi,

Your account has been deactivated as you have requested account closure upon contacting our support.

Your outstanding balance can be manually withdrawn for you once all requested documents have been verified.

For more information, kindly respond to the email that our support has sent you with the closure options and they will advise accordingly.

Kind regards,
Team Videoslots

 

[Gordon Palmer]

Sorry but where did I say I would close the account before going through verification? Just keep the money. I don't need all this hassle and stress.

 

[Gordon Palmer]

"If I can get through the process I will close my account."
Where in that line does it imply that I want to close my account now??

 

[Gordon Palmer]

I never once stated to support that I wanted to close the account NOW.
I always made it clear that I would do so AFTER I get through verification.
I don't know how that can be misunderstood.

 

[Gordon Palmer]

@Team.Videoslots
No explanation? No apology?