I have been asked to provide docs for SOW at videoslots. I have sent them a payslip and they came back asking for a bank statement showing payment of my salary into my bank account.
I have just sent a screenshot of my bank account, clearly showing my full personal details, salary payment showing amount and date via online chat. I have manually scribbled out any other visible transactions on the document as I don't feel comfortable with disclosing what I spend me money on and do t feel this is necessary for VS to view. They have asked for proof of my salary being paid into my account and that is what I have provided.
When I sent this to the advisor she quickly queried if I could not just send my full pdf bank statement document, I advised that I could but that I prefer to provide evidence as asked - bank statement showing proof of salary.
I have also sent them screenshots of my tax account showing weekly regular payments.
Do they have any grounds to demand my full bank statement document or would anyone agree I have satisfied their request?
But how can the casino decide what vip-level to put you in if they dont know how much money they can expect to get from you?
I have emailed previously and spoken to various different advisors via online chat but unfortunately I am still no further forward with the issue. I spoke to someone at 9.30am today and there were no further updates on the matter.
It was just very far example that casinos first request might not get them docs what they wanted, even though there would be all required information, then they just request it again and be more specific. Point was just that they might not accept some document for reason XYZ and ask it again and there's not yet any regulatory failure in that. OP mentioned that he sent a screenshot that is manipulated by himself so i would be probably more surprised if they would accept it. I at least wouldn't go to court to challenge casinos right to demand other document in this case if i would need to pay court fees myself.
There's always option not to comply with request and close account like OP posted he will do. Don't think there are many better Options, of course can spend hours and hours by emailing with casino and tell own opinions but can't see it change much. They request what they request, you comply if you wish or go another place, it's not really relevant what exact words were used in original request, that's not going to be reason why casino would have to accept these docs.