SOW @ Videoslots Document Issue

[Nate]

If the Media ever had anything to write about RG - then this should be it.

I just cannot come to terms with being allowed to deposit and lose as much as you want and not being able to withdraw. This is supposedly done under the auspices of SOW checks and RG to help players.

How does this help? Casinos want to follow legislation, but then also use it to their benefit to stall and rake in more cash. It's absolutely disgusting.

None of the casinos that use these tactics are really bothered about RG. All they are trying to do is - 1. Avoid a Fine and 2. Make money whilst doing so.

@Casinomeister - how will you tackle this? Will this form part of accreditation rules? All casinos certainly have tools in place to block both deposits and withdrawals. They are blantantly not putting this into practice and their sole aim is to profit off this.

Nate

 

[philderby]

Glad I packed gambling in. Waste of time these days. All this SOW bollox dont know why some folk bother

 

[pinnit2014]

Glad I packed gambling in. Waste of time these days. All this SOW bollox dont know why some folk bother

Because there is still a good selection of casino's who (touch wood) won't SOW you for 100 quid, nor 10k

I'd rather quit life than quit bonanza

 

[TheSchwad]

Hi all,

I have been asked to provide docs for SOW at videoslots. I have sent them a payslip and they came back asking for a bank statement showing payment of my salary into my bank account.

I have just sent a screenshot of my bank account, clearly showing my full personal details, salary payment showing amount and date via online chat. I have manually scribbled out any other visible transactions on the document as I don't feel comfortable with disclosing what I spend me money on and do t feel this is necessary for VS to view. They have asked for proof of my salary being paid into my account and that is what I have provided.

When I sent this to the advisor she quickly queried if I could not just send my full pdf bank statement document, I advised that I could but that I prefer to provide evidence as asked - bank statement showing proof of salary.

I have also sent them screenshots of my tax account showing weekly regular payments.

Do they have any grounds to demand my full bank statement document or would anyone agree I have satisfied their request?

This whole thread rings true of what has happened to me, first at Casumo and now Pokerstars. The drip feeding requests, and moving the goal posts with documentation, rather han asking upfront what they need/want.

The unredacted bank statements, despite asking only to see corresponding payslip and bank statement in first request. I can understand Casumo was fined but surely this was AML related, not affordability checks, which is what pokerstars are using, whilst guessing and asking for accounts of mine that don't even exist.

The generic email repsonses to pointed questions, which are ignored completely, eg Pokerstars initially blocked my account for game play time, rather than deposit or loss limits, I was slightly up and only playing small stakes. Yet in two emails when I pointed out they didn't have a 'gameplay time' RG tools only loss/deposit limits, and did they have plans to implement one, they sent generic repsonses not even closely related to or addressing my question.

How is it the UK based casinos where I've spent way more money have never done a SoW and I don't hear about them being fined by the UKGC.

Is there a 'how to screw people over with SoW' play book all the Maltese based casinos use, cos the tactics are identical across many of them now.

 

[TheSchwad]

But how can the casino decide what vip-level to put you in if they dont know how much money they can expect to get from you?

This is exactly it, they want to justify setting the maximum, justifiable deposit /loss limit they can. With Pokerstars I'd be happy with a £100 limit (due to amount I actually play) but they want to go really deep and see unredacted bank statements, and savings accounts (which THEY'VE assumed I have, I don't!) to set an appropriate (much larger in my opinion) limit.

The £100 limit wouldn't be enough and want to milk more money whilst still being able to justify to the UKGC avoiding a fine.

 

[Mmaginn3492]

They emailed stating that they needed my unredacted bank statement which I have now sent, at 9.03am this morning, simply because I want my withdrawl processed and close my account.

It's now 3.35pm and I'm still no further forward than what I was.....

 

[Team.Videoslots]

Hi @Mmaginn3492,

Please send us an email at videoslotsteam@videoslots.com, and I will do what I can to speed up the process.

Kind regards,
Team Videoslots

 

[Mmaginn3492]

@

Hi @Mmaginn3492,

Please send us an email at videoslotsteam@videoslots.com, and I will do what I can to speed up the process.

Kind regards,
Team Videoslots

I have emailed previously and spoken to various different advisors via online chat but unfortunately I am still no further forward with the issue. I spoke to someone at 9.30am today and there were no further updates on the matter.

 

[colinsunderland]

I emailed the UKGC last night regarding this practice, and specifically asked them why they think it is acceptable for a casino to continue taking deposits but holding withdrawals. I asked how does that help with responsible gambling or customers playing with non legitimate funds, as by continuing to accept deposits in either case seems to mean the casino are happy to put players further in trouble, or deal with stolen funds. Will be interesting to see the response.

 

[andyst1]

surprised to read this, seems like videoslots have either changed their system in the past few months or have no consistency. i got asked for source of wealth not too long ago by them and only had a form to fill in they provided with my income and had to tick the box at the bottom to say it was true, was accepted within 5 minutes like all other verification had been and i carried on as normal. always thought that was strange to ask for so little but call it source of funds but seems theyve now gone too far the opposite direction. hope you get your withdrawal soon

 

[Team.Videoslots]

Hi @andyst1,

What you refer to is a source of wealth declaration. Depending on your activity, we might have to request documents verifying the source of your wealth in the future. Just drop us a DM or email us at videoslotsteam@videoslots.com, if you want us to clarify.

Have a nice day ahead.

Kind regards,
Team Videoslots

 

[Nordog]

It was just very far example that casinos first request might not get them docs what they wanted, even though there would be all required information, then they just request it again and be more specific. Point was just that they might not accept some document for reason XYZ and ask it again and there's not yet any regulatory failure in that. OP mentioned that he sent a screenshot that is manipulated by himself so i would be probably more surprised if they would accept it. I at least wouldn't go to court to challenge casinos right to demand other document in this case if i would need to pay court fees myself.

There's always option not to comply with request and close account like OP posted he will do. Don't think there are many better Options, of course can spend hours and hours by emailing with casino and tell own opinions but can't see it change much. They request what they request, you comply if you wish or go another place, it's not really relevant what exact words were used in original request, that's not going to be reason why casino would have to accept these docs.

 

[andyst1]

Ah thanks @Team.Videoslots I wasn't sure of the difference - makes sense

 

[JkG]

Hi @andyst1,

What you refer to is a source of wealth declaration. Depending on your activity, we might have to request documents verifying the source of your wealth in the future. Just drop us a DM or email us at videoslotsteam@videoslots.com, if you want us to clarify.

Have a nice day ahead.

Kind regards,
Team Videoslots

Excuse the necrobump ,

What's the story if you don't get physical bank statements nor can you create a PDF of your account. My bank account is ONLY allowed on ONE smart device, my phone is the most obvious place considering I need access to it at all times but asking me for a bank statement after a win, not a deposit or few deposits for that matter, just feels like such a nasty kick in the fanny.

You'd swear I won thousands but it's a pretty meagre amount considering time invested in play (I'm a grinder lol,) and my long time dedication to the site.

Yet I don't know what you guys are at over there but I've been so totally turned off VS the last few months I'm just hardly bothered going in anymore. I always deposit same amounts. I always withdraw similar amounts if I do happen to be lucky.

First you (VS) suddenly and without any warning , after depositing with my card, took away my ability to withdraw my funds to the card I deposited with and forced me to withdraw to my bank account in future transactions involving withdrawals. Fine.
I gave my bank ac no. BIC, IBAN, pound of flesh etc and now after a (small by comparison to many others) win now you suddenly want a a statement of the bank account connected to the card (( which is impossible since all banking is done online and no physical statements are posted out anymore. Can't even screenshot the account. Have to go and get another device to photograph the account and send it on p, then how many weeks of statement is needed ? The

I honestly used to find spinning the reels therapeutic and relaxing and distracting as I suffer with terrible PTSD since an accident and these companies just seem to love to fuck up what should be a happy day and a little win

So pissed off

 

[flyingguy]

I got my first SOW request in the shape of a pop up form on Mr Vegas, after a £10 deposit. I ticked the relevant boxes and submitted, and that was it. I went on live chat and asked if I can withdraw and they said there were no restrictions after checking with the relevant department for quite a while. I make small deposits albeit fairly frequently. Is this normal practice or should I expect a request for documents at some point? Or does it depend on individual activity? Jist wondered what others had experienced as it's pretty much the same site as VS.

 

[JkG]

I'd love to know too! Is this across the board on other sites (euro and UK based) now?
I sent in screenshots (proper ones all proper edges corners, banks title, logo, my name in view, partial ac number to the last digits requested, my first born child etc

Yet they're still pushing for PDF that eh I can't give them in the format they demand cos my bank doesn't seem to realise not everyone owns a damn pc.
I don't own a bloody PC and the only way you can get one with the bank I use is via a PC.
Grrrrrrrrrrrrrrrrrrrrrr

 

[Kroffe]

Cant you tell your browser to display the pages in 'pc version'
Pretty sure i can do that on my phone (using chrome)

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

Should be smooth sailing to download the pdf and mail it in after that.

 

[shadow123]

Dont know how the millions of people who are not computer savvy or have the equipment manage their affairs.
The banks are closing branches everywhere and due to covid the only way of contacting many organizations
is via live chat or email as trying the phone lines will give you the loss of the will to live.Due to a family loss , I have
had an unbelievable amount of stuff to sort out which would have been impossible without a pc,I suppose tthe casino assume that as you are able to play online , you can supply anything they demand but
often that not the case if you are playing only on tablet or phone
Btw i bloody hate pdf,s, no idea why they are becoming the standard for document transfer

 

[L&L-Jan]

In our most recent assesment by the UKGC (mid June) we got informed that asking for 1 months statement is not enough, we should request 3 months bank statement. This was also a recommendation in their final letter.