SOW @ Videoslots Document Issue

Award winning Videoslots is reviewed by Casinomeister

Mmaginn3492

Newbie member
Joined
Oct 2, 2020
Location
Kilkeel
So in response to my complaint I get a generic email back.
 

Attachments

  • Screenshot_20210516_081257_com.google.android.gm.jpg
    Screenshot_20210516_081257_com.google.android.gm.jpg
    340.3 KB · Views: 39
  • Screenshot_20210516_081302_com.google.android.gm.jpg
    Screenshot_20210516_081302_com.google.android.gm.jpg
    157.4 KB · Views: 39

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Imo they should never be allowed to block withdrawals.
If they can accept the deposit without a sow/aml check, they can pay a withdrawal following that same deposit without making a sow/aml check.

It should be the deposit, not the withdrawal that trigger a check.
Its funny how where the money comes from or if the money is dirty only ever seem to matter when its about to leave the casino.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Casumo's the same as well: they put a nice note to tell you though: please note, although w/ds are blocked, you are free to deposit: why, thank you Sir, very kind of you. :rolleyes:

I use the line of 'i don't need to tell you' instead of 'i don't actually know why'; presume VS's, slightly arrogant chat tbh, is using the same rationale ;)
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
If the Media ever had anything to write about RG - then this should be it.

I just cannot come to terms with being allowed to deposit and lose as much as you want and not being able to withdraw. This is supposedly done under the auspices of SOW checks and RG to help players.

How does this help? Casinos want to follow legislation, but then also use it to their benefit to stall and rake in more cash. It's absolutely disgusting.

None of the casinos that use these tactics are really bothered about RG. All they are trying to do is - 1. Avoid a Fine and 2. Make money whilst doing so.

@Casinomeister - how will you tackle this? Will this form part of accreditation rules? All casinos certainly have tools in place to block both deposits and withdrawals. They are blantantly not putting this into practice and their sole aim is to profit off this.

Nate
 

philderby1

Senior Member
Joined
Oct 8, 2012
Location
derby
Glad I packed gambling in. Waste of time these days. All this SOW bollox dont know why some folk bother
 

TheSchwad

Full Member
Joined
Oct 24, 2018
Location
Stockton-on-Tees
Hi all,

I have been asked to provide docs for SOW at videoslots. I have sent them a payslip and they came back asking for a bank statement showing payment of my salary into my bank account.

I have just sent a screenshot of my bank account, clearly showing my full personal details, salary payment showing amount and date via online chat. I have manually scribbled out any other visible transactions on the document as I don't feel comfortable with disclosing what I spend me money on and do t feel this is necessary for VS to view. They have asked for proof of my salary being paid into my account and that is what I have provided.

When I sent this to the advisor she quickly queried if I could not just send my full pdf bank statement document, I advised that I could but that I prefer to provide evidence as asked - bank statement showing proof of salary.

I have also sent them screenshots of my tax account showing weekly regular payments.

Do they have any grounds to demand my full bank statement document or would anyone agree I have satisfied their request?

This whole thread rings true of what has happened to me, first at Casumo and now Pokerstars. The drip feeding requests, and moving the goal posts with documentation, rather han asking upfront what they need/want.

The unredacted bank statements, despite asking only to see corresponding payslip and bank statement in first request. I can understand Casumo was fined but surely this was AML related, not affordability checks, which is what pokerstars are using, whilst guessing and asking for accounts of mine that don't even exist.

The generic email repsonses to pointed questions, which are ignored completely, eg Pokerstars initially blocked my account for game play time, rather than deposit or loss limits, I was slightly up and only playing small stakes. Yet in two emails when I pointed out they didn't have a 'gameplay time' RG tools only loss/deposit limits, and did they have plans to implement one, they sent generic repsonses not even closely related to or addressing my question.

How is it the UK based casinos where I've spent way more money have never done a SoW and I don't hear about them being fined by the UKGC.

Is there a 'how to screw people over with SoW' play book all the Maltese based casinos use, cos the tactics are identical across many of them now.
 

TheSchwad

Full Member
Joined
Oct 24, 2018
Location
Stockton-on-Tees
But how can the casino decide what vip-level to put you in if they dont know how much money they can expect to get from you?
;)

This is exactly it, they want to justify setting the maximum, justifiable deposit /loss limit they can. With Pokerstars I'd be happy with a £100 limit (due to amount I actually play) but they want to go really deep and see unredacted bank statements, and savings accounts (which THEY'VE assumed I have, I don't!) to set an appropriate (much larger in my opinion) limit.

The £100 limit wouldn't be enough and want to milk more money whilst still being able to justify to the UKGC avoiding a fine.
 

Mmaginn3492

Newbie member
Joined
Oct 2, 2020
Location
Kilkeel
They emailed stating that they needed my unredacted bank statement which I have now sent, at 9.03am this morning, simply because I want my withdrawl processed and close my account.

It's now 3.35pm and I'm still no further forward than what I was.....
 

Mmaginn3492

Newbie member
Joined
Oct 2, 2020
Location
Kilkeel
@
Hi @Mmaginn3492,

Please send us an email at [email protected], and I will do what I can to speed up the process.

Kind regards,
Team Videoslots
I have emailed previously and spoken to various different advisors via online chat but unfortunately I am still no further forward with the issue. I spoke to someone at 9.30am today and there were no further updates on the matter.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I emailed the UKGC last night regarding this practice, and specifically asked them why they think it is acceptable for a casino to continue taking deposits but holding withdrawals. I asked how does that help with responsible gambling or customers playing with non legitimate funds, as by continuing to accept deposits in either case seems to mean the casino are happy to put players further in trouble, or deal with stolen funds. Will be interesting to see the response.
 

andyst1

Newbie member
Joined
May 6, 2021
surprised to read this, seems like videoslots have either changed their system in the past few months or have no consistency. i got asked for source of wealth not too long ago by them and only had a form to fill in they provided with my income and had to tick the box at the bottom to say it was true, was accepted within 5 minutes like all other verification had been and i carried on as normal. always thought that was strange to ask for so little but call it source of funds but seems theyve now gone too far the opposite direction. hope you get your withdrawal soon
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi @andyst1,

What you refer to is a source of wealth declaration. Depending on your activity, we might have to request documents verifying the source of your wealth in the future. Just drop us a DM or email us at [email protected], if you want us to clarify.

Have a nice day ahead.

Kind regards,
Team Videoslots
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
It was just very far example that casinos first request might not get them docs what they wanted, even though there would be all required information, then they just request it again and be more specific. Point was just that they might not accept some document for reason XYZ and ask it again and there's not yet any regulatory failure in that. OP mentioned that he sent a screenshot that is manipulated by himself so i would be probably more surprised if they would accept it. I at least wouldn't go to court to challenge casinos right to demand other document in this case if i would need to pay court fees myself.

There's always option not to comply with request and close account like OP posted he will do. Don't think there are many better Options, of course can spend hours and hours by emailing with casino and tell own opinions but can't see it change much. They request what they request, you comply if you wish or go another place, it's not really relevant what exact words were used in original request, that's not going to be reason why casino would have to accept these docs.
 
Top