so around a 3 weeks ago i won £550 on spela casino. i was verified before as i always try and do that to stop any hold ups during withdrawal. anyway i requested withdrawl and they stalled me continuously i would send my ID then they would say they didn’t get it so i would send again including selfie holding passport and all that kind of shit. then they would text me and say they require more info it was a nightmare all this went on for about a week then i tried to login and account was closed and nobody would tell me anything, i thought about coming on here but i saw that genesis don’t have a rep and i also saw they recently got there license back, i wasn’t hopeful at all of getting this money, so i thought F it and fired of a letter before action detailing what i wanted them to do etc i got the letter from a site and copied the wording and added my own bits, low and behold this morning i got a detailed email back where they basically are going back on everything they said to me and have admitted in the response that they got my ID and documents and that they apologise for the inconvenience and that my withdrawl of £550 is now processed, crazy how a letter before action and a bit of legal nous has them backtracking and sending the money!!! just thought i would post this in case anybody else is having problems with a casino not paying out. also side note i was willing to take them to the small claims court if they hadn’t of responsed. they are lower than a snakes belly do not touch genesis casinos guys. this had a happy ending but how many people are out there who wouldn’t think to send them a letter before action or small claims court i dread to think.