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Baptism by Fire - success Slotsmagic (was Jackpot Party)

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I also complained to support last week, i took a 100% match started winning and was disconnected repeatedly. Gameplay was extremely slow, i was just about to start a feature on berhaus after about 200 dull slow spins and got the disconnection problem error come up, logged back in no feature. I told support they told me everybody else was playing fine and they had no reports of problems., i must have a bad internet conection or brower or cookies or anyother thing other than their servers. I dont like to be lied to. I have had a good winning streak their lately and now my bonus condtions seem to have gone up now as well to 30X bonus and deposit. They was only 30X bonus amount before and 60x any free cash.
 
its crashing every 10 or so spins tonight...

On a different computer on a different internet connection so it must be the site and not me! errorGRRR.webp
 
Been trying to play tonight, not going well. I manage about 4 spins then I get a error message.

Yes me too Im not going to deposit here until its fixed. Its a joke and they claim that nobody has the problems. Their technical team really should be more on the ball or there should be regular tests to see that everything is working.


Jackpot Party had very few bugs and when they did they were fixed RIGHT AWAY as a priority. I really miss the old site... the staff... the slots aka Riches of Rome and also the VIP club as it was a lot more rewarding than SlotsMAgic...
 
Yes me too Im not going to deposit here until its fixed. Its a joke and they claim that nobody has the problems. Their technical team really should be more on the ball or there should be regular tests to see that everything is working.


Jackpot Party had very few bugs and when they did they were fixed RIGHT AWAY as a priority. I really miss the old site... the staff... the slots aka Riches of Rome and also the VIP club as it was a lot more rewarding than SlotsMAgic...
It's really annoying as they have some good games and I found a few that are not on other sites. JPP was so much better.
 
The only thing that makes slotsmagic bareable is the frequent bonuses, I have just been upping my bets to bust out when the disconnections kept happening as it is just miserable watching the reels rotate so slowly then disconnect you constantly. Now they have increased my wagering on Bonuses i doubt i will be back unless they pull something special out the bag. A £20 bonus and having to wager £1200 is pretty ridiculous IMO. :mad:
 
Connectivity issues

Regarding the software issues that some of you have been posting about over the last day.

Let me explain and also ask for your help

We have alerts on our servers which notify us if there is any problem with the system.

But many problems are localized and specific to individual players like connection errors, unable to use certain browsers and in a lot of cases a slow Slot for one person runs well for others.

As you see with PlaywithRob, one minute the slot he was playing was running slow and then everything was fine

WMS games don't run on our Servers, they run on WMS servers and sometimes internet communication problems may affect the performance quite differently in different areas of the world.

WMS also has a monitoring system so if there was a global problem
that effects the entire system WMS and we would certainly know about it.

We really appreciate individual cases being reported to Support, it helps us identify the size and scale of the problem or if indeed there is a problem at all.

So I would ask you to please check again and confirm if you are still having the same issues and report it back to us either way.
Or if any new problems arise in the future let us know as soon as you can…

Please email Support with the following information:

Your user name
Your IP
The operating system you were using
the game ID
and description of what exactly happened

We will then be able to pass this information forward to check if any patterns emerge

Krystal
 
Krystal, could you explain why, if 100% bonuses can be claimed only with deposits via credit card, the bonus is credited even if you made deposit with other methods?

It creates perfect win win situation for you. If customer lost his money, that's great, if he win, you removed his winnings - very convenient.
You could easily set the software, so that the bonus couldn't be credited, if someone by mistake or not knowing this rule, made deposit via other method.

I have to admitt that I was caught by this rule, and I'm pissed off at myself(big time), because this is the first time when my winnings being confiscated(and I thought that would never happen:mad:).
I'm usually very carefull and read all terms, but this time, I don't know why, I missed few last paragraphs. I broke terms, no argue with that, my mistake.

But that being said, with so many deposit methods, you should either set the software properly, or so crucial rule should be more highlighted.
 
Sorry but our system does not support bonuses by payment method.

What we do is put a link to the t&c's on every bonus offer where it clearly points out the restrictions on e wallets and we also make sure to offer bonuses with less then 100% for those players who do want to use e wallets

Krystal

Krystal, could you explain why, if 100% bonuses can be claimed only with deposits via credit card, the bonus is credited even if you made deposit with other methods?

It creates perfect win win situation for you. If customer lost his money, that's great, if he win, you removed his winnings - very convenient.
You could easily set the software, so that the bonus couldn't be credited, if someone by mistake or not knowing this rule, made deposit via other method.

I have to admitt that I was caught by this rule, and I'm pissed off at myself(big time), because this is the first time when my winnings being confiscated(and I thought that would never happen:mad:).
I'm usually very carefull and read all terms, but this time, I don't know why, I missed few last paragraphs. I broke terms, no argue with that, my mistake.

But that being said, with so many deposit methods, you should either set the software properly, or so crucial rule should be more highlighted.
 
You have your own software, it's hard to believe that you are not able to set it properly.

But then why would you do that, I'm pretty sure this is very profitable rule with the way it works right now :)

However, I'm not objective here. Everyone can judge for themselves.
 
It hasn't doubled, you are talking about a no deposit offer ( maintaining VIP level) which are always 60x
our bonuses remain at 30x

Krystal, Why has my bonus wagering been doubled. My bonuses are now 30Xbonus and deposit. Is it due to me winning a couple of time of bonuses ??
 
Slots Magic Bonus Policy

If, after reading this policy, you would like to be blocked from receiving our bonuses and/or to have any bonuses removed from your account, please contact our customer support team before you commence play.
We reserve the right to withhold any amount in excess of or/and including the player's original deposit from a player's withdrawal if the wagering requirement has not been fulfilled.
Bonus wagering requirements are displayed as Points to Redeem in the Bonus page in the Personal Area.
Regardless of the currency mentioned in any of our promotional material the actual bonus will be converted and credited according to your account currency.
All our promotions will display the bonus value in EURO, however, the actual bonus will be credited according to your account currency.
Unless otherwise specified, the minimum deposit to qualify for any deposit bonus is €20 or the equivalent value in any other currency.
Unless stated otherwise, we ask that you wager a total of the purchase and bonus thirty times (30) before requesting a withdrawal. If the bonus is a no-deposit bonus then we ask you to wager the amount of the bonus eighty (80) times before requesting a withdrawal.
As an example, if you receive €100 bonus on a €100 deposit, the combined total is €200. You must wager at least 30 times this amount (€6000) before requesting a withdrawal.


On your post #220 you indicate that bonus is 30X bonus only. Whys the terms changed all of a sudden.
 
T&C state 30x B&D

As an example, if you receive €100 bonus on a €100 deposit, the combined total is €200. You must wager at least 30 times this amount (€6000) before requesting a withdrawal.

In all fairness when I played a few weeks back I was told just bonus turn over and this was true, But others are saying now D&B?
Them terms need binin, I really thought it would be all sorted by now, Rules say 1 thing and reps say another
 
I've been making regular deposits to this casino after they fixed the worst state of problems regarding WMS games in the start. However if all the bonuses awarded from now on will carry a 30 times bonus+deposit wagering I will personally not make a deposit in this casino anymore as other casinos have a better selection of games and better bonuses. This is just my personal feedback to the casino.
 
I've been making regular deposits to this casino after they fixed the worst state of problems regarding WMS games in the start. However if all the bonuses awarded from now on will carry a 30 times bonus+deposit wagering I will personally not make a deposit in this casino anymore as other casinos have a better selection of games and better bonuses. This is just my personal feedback to the casino.

I agree when the first take over in all fairness it was a shambles, Than all seamed good people was saying games running sweet, I myself tested it and all was good, Help seamed to be on top of things, Than bang all seems to take a dive, People complain about there bonus being dropped than bonus is now x d&b, If the d&b is not the case than they have had plenty of time to sort terms out which does not look like they have, Games seem to be palying up again alow the casino have tried to put there side across I personally think there's more to it,
 
Yes the terms and conditions have been updated.

Deposit Bonus offers are now x 60 wagering if 100% 30 d+b.

Deposit Bonus offers on Jackpotparty were x 10 wagering.


What a very naughty thing to do. They really should have notified their players that were doubling the wagering.
 
Yes , you are correct that we are changing our Bonus wagering to 30X bonus plus deposit but all Slotsmagic players have already been notified.

This was done using our mailers sent on 3rd July stating that there will be a Bonus update to take affect on the 10th with a link to the Bonus Policy
We also changed the T&C's early so that players could see the change even though it was another week before it was to come into force.

Also all our Bonus offers that have come out since carry the familiar text and link to our Bonus Policy where the new wagering is written.

Krystal


Yes the terms and conditions have been updated.

Deposit Bonus offers are now x 60 wagering if 100% 30 d+b.

Deposit Bonus offers on Jackpotparty were x 10 wagering.


What a very naughty thing to do. They really should have notified their players that were doubling the wagering.
 
bonuses are still 30x the bonus amount but this will be changing on the 10th July
the last bonus you have is a definitely a no deposit bonus which are always 60x

Thats outrageous bonus terms, I just had email well 2 as 1 was the same but had a 100% wager in it other was max 50%
So if you took this bonus out in a few days, deposit £25 with a 10% bonus = £27.50 (£2.50 bonus) Than you will have a £825 attached to it along long with max bet ect all for £2.50
 
Its basically going to make it impossible to meet wagering requirements unless you have an amazing stroke of luck, the main reason i have been playing back at slotsmagic were constant bonuses, i would rather not have a bonuses now and just hope i make a profit if wagering is 30X d+b
 
Well this wagering increase is the final nail in the coffin as far as i'm concerned with SlotsMagic. Just used up all my VIP Points, even that £15 took an eternity to lose on Raging Rhino as the spins were so slow! Why on earth would you make a deposit here and wait 48 hours to get a withdrawal processed when you can play WMS slots at other casinos and get paid almost immediately? :what:

I appreciate all the effort you've made Krystal but SlotsMagic is not for me
 
Yes , you are correct that we are changing our Bonus wagering to 30X bonus plus deposit but all Slotsmagic players have already been notified.

This was done using our mailers sent on 3rd July stating that there will be a Bonus update to take affect on the 10th with a link to the Bonus Policy
We also changed the T&C's early so that players could see the change even though it was another week before it was to come into force.

Also all our Bonus offers that have come out since carry the familiar text and link to our Bonus Policy where the new wagering is written.

Krystal

I just love how you say al players have been e mailed about the bonus terms changing? Thats funny because im a regular player and have not had such e mail. But i have still been getting all your match bonus e mails. But now i know its changed i just simply will not take any bonuses any more now that they are 60 times.
 
It's even worse for 50% deposit bonuses since for example with old 30x bonus wagering a deposit of 50 would get a bonus of 25 with wagering of 25x30 = 750. With the new bonus wagering in the same scenario your wagering would be
50+25 x 30 = 2250. Talk about a slap in the face for any player wishing to play with bonuses.
 
Good question for SlotMagic. Why should we play at your Casino if we can play WMS at other great places who pays fast? If you want to maintain players or grow bigger than you better come up with something unique or special like lower wagering on bonuses like we had with Jackpot Party. 30x2=60x Wagering WOW :eek: With all the super multi platform casinos out there I wont even give you 1 year more in this industry :cool:
 
So sad to see that this place is doing everything to screw everyone over. They could have made it a great site to play on, but oh no. I miss the days of Jackpot Party, it was always so much fun. Nice bonuses, fast, a chat where you could congratulate people on their nice wins, and ofc the progressive.

Slots Magic could have made improvements, but they removed/failed at/changed everything that made Jackpot Party unique. Just after a quick buck it seems..
 
So sad to see that this place is doing everything to screw everyone over. They could have made it a great site to play on, but oh no. I miss the days of Jackpot Party, it was always so much fun. Nice bonuses, fast, a chat where you could congratulate people on their nice wins, and ofc the progressive.

Slots Magic could have made improvements, but they removed/failed at/changed everything that made Jackpot Party unique. Just after a quick buck it seems..

So true. I dont think we will ever get anything close to jackpotparty ever again.
 
Whilst I fully appreciate that casino bonuses are not designed to be in the players favour, they are also meant to be designed to give players either good playtime or extra funds to allow them to have a bit extra to play with to hopefully get a nice hit, finish the WR, have a nice withdrawal and return another day to hope for more. This does neither. 60x. 60x!!! :eek:

This is taking liberties with your current customer base. This hasn't been designed with the player in mind at all. This has been designed to purposely trap players funds knowing they haven't got a chance in hell of making a withdrawal. I find this an appalling way to be treating your customers. I'm staying well away from your site. As a customer I would not expect to be treated this way. Bonuses are optional, I know. But that's not the point. There's a principle here.
 
JPP was great because you had exclusive games, some good offers and the progressive. I never got more than one star but it was fun. This new site is really bad. Every other site I play WMS games on is fine but this one is slow and constantly freezes.
 
Only Thing that could cause people to play there more often is the reinstatement of the progressives. There is now no reason to play there unless your a huge spender and get decent return off comp points. I had a 3star when it was JPP such a shame they removed it.
 
I like WMS games, but the few improvements made me close my account at Slotsmagic. The 30x(bonus+deposit) does that I probably won't open it again either. If slotsmagic had given out a few freespins now and then, and some special promos, maybey. But to me it seems you have to be a very big spender to get to the VIP status that gives you these kinds of things. Betsafe and Unibet has all the WMS-games I like to play anyway so.
 
I had a long email off one of their VIP managers (Talida) yesterday. The new terms come into effect on new bonus offers taken from today. She was very polite as usual and said that these changes have been decided at CEO level. She went on to say that she didn't want alienate VIP players. I have added the emails below for you to read anyways...
....



Hi Rob,

Thank you for your email.

If you decide not to claim bonuses in the future, because of the wagering requirements, of course you can do that. You can play with your won money so you will not have any restrictions and you can make a withdrawal request at any moment.

Your VIP personalized offer for the cash loyalty is available on your account to be considered every Mondays.

I wish you to continue here the entertainment with our games and of course I keep fingers crossed:)

Let me know if you need any assistance here.

Best regards,
Talida
VIP Manager - SlotsMagic
www.SlotsMagic.com
Email: [email protected]
Skype me: VIPLoungeTeam


On 7/9/2014 1:57 PM, wrote:
Hello Talida.

Thanks very much for clearing that up. I don't think I will be doing any future bonus offers on x 60 wagering as I find it very hard to get through x 30 with winnings.

For me I just like a longer play time with my money and that's the reason I like the bonus offers.

Maybe things will change. But I guess you have upped it to x60 for a reason.

Anyways thanks again and take care.


Rob :-)

Sent from my iPhone

On 8 Jul 2014, at 18:11, "Talida VIP SlotsMagic" <[email protected]> wrote:

Hi Rob

Thank you very much for getting in touch with me.

Yes we’ve made a change in our bonus policy which will be in place from the 10th of July. We’ve uploaded the modification a week in advance (July 3rd) so everybody will have the chance to read the new terms before they are in place.

Until then, the Terms and Conditions of the promotional e-mail which was sent on the 3rd, specify that there has been a change in our Bonus T&C and the new change can be found on our website for all the new registered users, but the bonus wagering has not actually change yet.

As you can also see in your account, the wagering of the bonuses you’ve received from the beginning of the month is still 30x the bonus amount. Nothing has changed and will not change until 10th of July.

Also, the new change will not affect your special VIP offer of weekly cashback in anyway which I personally made for you.

On that note, I would also like to address your feedback on the VIP. I’m sure you know a VIP manager has much decision power in regards to a VIP account, but the Bonus Policy is a marketing decision (companywide) where the VIP managers have an input but the final decision is taken by the CEO. This is general business practice (not just online casinos).

As your VIP manager, I can decide in a lot of aspects concerning your account (special promotions, free bonus…etc) however there are procedures and policies in place that as a casino we follow. When there is a special case of course I can make exceptions – like in your account’s case, but our casino functions as a whole. VIP players will always have more benefits that any other player and will always be treated as VIP!

Let me know if you have further questions regarding the new policy. I can always personalize a different offer for you if you decide to not use bonuses in the future.

Kind regads,

--
Talida
VIP Manager - SlotsMagic
www.SlotsMagic.com
Email: [email protected]
Skype me: VIPLoungeTeam
On 7/8/2014 2:40 PM, Hotmail .co.uk wrote:
Hey hope your well. Not had any problems playing yesterday so fingers crossed!!

I just wanted to clarify that the bonus wagering has been doubled. Have you done this in error?

I usually play £200/£500 deposits so I would need to wager £30,000 instead of £15,000 on a bonus 100% match.

This is really bad if it is indeed the case. As I mentioned JackpotParty.com used to send 2 x £500 match bonus weekly and this was x 10 wagering on the bonus.

I hope you listen to this feedback as you don't feel like a VIP but a mug. X 60 wagering is just silly.

Also I feel as if you should be contacting members with regards to these important changes to your terms and conditions.


Anyways I hope you are all well


Rob :-)



--
 
Got My VIP match today 125% if i spend over £200. So if i do minimum of 200 gives me £450 to play with, wagering is £13500. What sort of win would i need to be able to cash out on this any ideas people. Last month my VIP bonus was 150% if i spent over 250. I busted out very quickly and that was only 30Xbonus :-( and i moved up another level yet the bonus is worse :mad:
 
I'll take a guess at somewhere between £1k to £1.5k. I find a win of around a tenth of wagering will usually see me through. The fact you have to hit so big though is shocking. Usually a win of £500 would ensure me a good chance of a nice cash out. This is just ridiculous though. I'd flat out refuse to take it or go elsewhere tbh.
 
I liked slotsmagic very much when wagering was 30x (only bonus), but now i see it's 30x (bonus + deposit). That's 60x!! Probably won't play there anymore, if they will not change it.
 
Had a nice touch from Slots MAgic I though I would mention. Received 25 Free Spins on slot Lunaris and managed winnings around £18 I got them up to around £60 I checked and found out it was actually CASH. So no wager required on them, was quite chuffed with that as I though prob gonna be a 80x wager on them and max withdrawal of £15 :D

I did lose them in end as though oh well lets give it a go. But anyone of you worth checking ur account as well ;)
 
I'm happy to hear that you liked playing at SlotsMagic but we will not be changing the wagering on our bonuses

What we do have is a large variety of perks and offers that you can participate in which include special tournaments, personalized incentives and free spins that we give on a daily basis.

We also do cashback

And there is a lot more to come, we are working on a complete new makeover of our unique Monthly Calendar which will include more new promotions for the enjoyment of those who are not necessarily into bonuses.

Krystal


I liked slotsmagic very much when wagering was 30x (only bonus), but now i see it's 30x (bonus + deposit). That's 60x!! Probably won't play there anymore, if they will not change it.
 
I'm happy to hear that you liked playing at SlotsMagic but we will not be changing the wagering on our bonuses

What we do have is a large variety of perks and offers that you can participate in which include special tournaments, personalized incentives and free spins that we give on a daily basis.

We also do cashback

And there is a lot more to come, we are working on a complete new makeover of our unique Monthly Calendar which will include more new promotions for the enjoyment of those who are not necessarily into bonuses.

Krystal

Im Glad to hear your building on more stuff, But you will have to be more than magic to get alot of players back on board
 
I received the free spins on Lunaris as well but didn't realize they had no wagering as I simply did not expect it and played until I lost my balance. Free spins worth 12,5€ with no wagering definitely is a good freebie for which I am very thankful. However unless this new calendar turns out to be another big surprise I still just don't see a reason to deposit in this particular casino instead of other ones. Right now you would be stupid to accept any 50% or 25% deposit bonus with that kind of wagering (90 times bonus for 50% bonuses and 150 times bonus for 25% bonuses).

Some time ago SlotsMagic was a decent although not perfect replacement to Jackpot party for me but changing the only thing this place had over other casinos was the last nail in the coffin. I used to make regular deposits but haven't made any since. I am still hopeful that with some improvements I might become a regular player again.
 
I received the free spins on Lunaris as well but didn't realize they had no wagering as I simply did not expect it and played until I lost my balance. Free spins worth 12,5€ with no wagering definitely is a good freebie for which I am very thankful. However unless this new calendar turns out to be another big surprise I still just don't see a reason to deposit in this particular casino instead of other ones. Right now you would be stupid to accept any 50% or 25% deposit bonus with that kind of wagering (90 times bonus for 50% bonuses and 150 times bonus for 25% bonuses).

Some time ago SlotsMagic was a decent although not perfect replacement to Jackpot party for me but changing the only thing this place had over other casinos was the last nail in the coffin. I used to make regular deposits but haven't made any since. I am still hopeful that with some improvements I might become a regular player again.

I total agree, Even if they put the pt just on the bonus would not be that bad, I was offerd a 10% the other day now work that 1 out with the play threw lol
 
In my opinion slotsmagic should NOT be accredited here. Won 3100€ and was waiting for my withdrawal. Yeah, not going to get it. I used the wrong deposit method. :rolleyes: You are not allowed to claim a 100% when using skrill. You are only allowed if you use a cc. I read the t&c's like i always do but must have missed this part. My mistake for not reading correctly. But its so frustrating as i always stick to the max bet rules, never play roulette and play only high variance slots and dont grind it out after hitting big.

Never heard of a rule like that anywhere and i think this is extremly unfair. I think this is to trap players. What else reason could it be? Take the bonus, lose and everything is fine. Win and we dont pay your winnings. Win Win for the casino.

I made a withdrawal 3 weeks ago of 500€ and thought i used the same bonus there, but chat told me it was a 50% bonus.

As a gesture of nice will they sent me 200€ and gave me the advice to use a 50% bonus next time... Yeah... next time... i dont think so...

2900€ gone, lesson learned. :(


edit: Why let they even deposit and use the bonus when its not allowed. Should be very easy to avoid this, if they wanted to.

Oh and one more thing. Im pretty sure i took the signup 100% Bonus and lost. Of course thats no reason to let me know that im breaking the rules, right?
 
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In my opinion slotsmagic should NOT be accredited here. Won 3100€ and was waiting for my withdrawal. Yeah, not going to get it. I used the wrong deposit method. :rolleyes: You are not allowed to claim a 100% when using skrill. You are only allowed if you use a cc. I read the t&c's like i always do but must have missed this part. My mistake for not reading correctly. But its so frustrating as i always stick to the max bet rules, never play roulette and play only high variance slots and dont grind it out after hitting big.

Agreed. Same happend to me few weeks back. I made over ten deposits, everytime putting myself in lose/lose situation(my fault, I know), and when I finally won - winnings confiscated.

After I lost my first deposit, I didn't make another for month or something. Then I was contacted by one of their support reps. She said that she reviewed my account(so she clearly saw that I broke rules, but of course she didn't let me know) and have special promotion for me. So maybe they thought that they found perfect sucker, we encourage him to deposit and if he win we will confiscate his winnings.

Never heard of a rule like that anywhere and i think this is extremly unfair. I think this is to trap players. What else reason could it be? Take the bonus, lose and everything is fine. Win and we dont pay your winnings. Win Win for the casino.

To be fair, rule itself isn't unfair, there are casinos which have it(Miami Club, Smart Live comes to mind), probably to many fraudsters/bonus hunters uses e-wallets.
But you are right they should either block you from deposit or bonus shouldn't be credited.
But I guess the way it works now is very profitable for them.
 
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