Larsenne

Dormant account
PABnononaccred2
Joined
Aug 20, 2007
Location
World Citizen
Hi dear Members.

Is there anyone who nows if Louise, who deal with issues at Rushmore Group still can be contacted here?
I think I read a thread about that she is back, but I can´t find her among the i-Gaming reps.

Kind regards

L'arsenne
 

Larsenne

Dormant account
PABnononaccred2
Joined
Aug 20, 2007
Location
World Citizen
Delay

Hi. Yes. I have two withdrawals. One is (tomorrow) one week delayed in the timeframe of 6-10 days for a wire transfer.
I have got an answer about backlog at the processor.
I have only used e-wallet before, and they have payed me within 2-3 days, but this is my first bank wire.
As I can understand they do pay anyway, so I do not have to be worried about that. The question is when...

Regards

L'arsenne
 

UriahHeep

Non-Gambler
PABnonaccred
Joined
Jan 4, 2010
Location
italy
Hi. Yes. I have two withdrawals. One is (tomorrow) one week delayed in the timeframe of 6-10 days for a wire transfer.
I have got an answer about backlog at the processor.
I have only used e-wallet before, and they have payed me within 2-3 days, but this is my first bank wire.
As I can understand they do pay anyway, so I do not have to be worried about that. The question is when...

Regards

L'arsenne


Take it easy men.
I am waiting for wire transfers about withdrawals done on Nov 14th and accepted and "processed" (???) on Nov 17th.

In the meantime I received two e-mails with apologies for the delay.

But be confident, it's a serious Group and before or later they are going to pay you.
AFAIK they always paid all their players.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Take it easy men.
I am waiting for wire transfers about withdrawals done on Nov 14th and accepted and "processed" (???) on Nov 17th.

In the meantime I received two e-mails with apologies for the delay.

But be confident, it's a serious Group and before or later they are going to pay you.
AFAIK they always paid all their players.

As I mentioned in an earlier thread, I was told today by the VIP Manager who was encouraging me to return that w/d are currently taking 4-5 weeks. They are slowly clearing up the backlog (as it would appear from other's posts here) but it is still a significant problem for them.

Just sharing what I was told -- It was an ugly message, but at least he was candid with me. They don't owe me any money, but just passing it along FWIW.

Diane
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Yes, they say they have backlogs then they say backlog cleared up and next day use the backlog excuse again. Apparently they are poorly managed or have no money to pay players in their bank account.

There is no excuse for this as other RTG's paying without issue.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
This used to be an accredited group and they no longer are. Does that tell you anything?
Some people refuse to take heed of the warnings and forge forward anyway, then come back
here to complain when a casino is not paying. I don't get it. :confused:

Once they were no longer accredited here my accounts were closed promptly, as I will do with any casino that messes up to the point they lose their status here.
 

Glumbi

Full Member
Joined
Dec 9, 2008
Location
Germany
For my last withdrawal at Slots Oasis i wait 8 weeks, but they have payed me. I am no longer play on there group .. i think if i win a Random JP with $10k or more.. i got a heart attack if I can not be sure that I get it.


I have wait for 2 Withdrawals more than 6 weeks , i have enough.
 

Lucky1

Dormant account
Joined
Dec 4, 2011
Location
Portugal
Great!!

I Never said THEY DON"T PAY!!! Just my first experience with this group since i had only played there for about a month and had never withdrawn anything to find out whether they were on the ball. They have assured me that they do pay all there players and i believe it but thought that so many delays were unusual so i started to look at reviews and found many complaints about withdrawals .

Many players don't even know where to look for casino reviews so sites such as this one are an extremely important portal for players awareness as well as exchange of information.

I still believe that for a business to be successful it must first of all have a solid reputation.They set their own Terms and Conditions and yet do not abide by them but we as players DO!! So YES i feel they are not reputable at this point and i can't wait to see how long it will take to get my 20 withdrawals !!!!! Let's hope i outlive them!!!!!!!!!!!!!!!!!!!
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
This used to be an accredited group and they no longer are. Does that tell you anything?
Some people refuse to take heed of the warnings and forge forward anyway, then come back
here to complain when a casino is not paying. I don't get it. :confused:

Once they were no longer accredited here my accounts were closed promptly, as I will do with any casino that messes up to the point they lose their status here.

solid advice!

Diane
 

Scampo

Experienced Member
Joined
Sep 19, 2004
Location
in the sea
another hint

When the group sends a bunch of email promos at the same time - I got three from Rushmore, Slots Oasis, and Cherry Red. They all offered 150% codes that are redeemable 5 times each. I have never trusted this sort of promo - it seems they are are very confident you will not be able to cash in. Secondly they do not have the resources to come up with several different campaigns, which makes it look like they have one person working in the promotions dept for all of the group.
 

Lucky1

Dormant account
Joined
Dec 4, 2011
Location
Portugal
I received promo emails also for Slotsville and Rushmore but dif. names although it may be just one person sending them for the group. Maybe they are trying to save money so they can catch up paying players,,,,,,nothing wrong with that!!!

They could easily say....HEY WE ARE NOT GOING TO PAY,but they have never said that , just that they are having processor issues. So let's give them a chance and not be so condemning .I hear people that were waiting got paid !!! ( hope i'm going to be one of them , hehehehehe)
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I received promo emails also for Slotsville and Rushmore but dif. names although it may be just one person sending them for the group. Maybe they are trying to save money so they can catch up paying players,,,,,,nothing wrong with that!!!

They could easily say....HEY WE ARE NOT GOING TO PAY,but they have never said that , just that they are having processor issues. So let's give them a chance and not be so condemning .I hear people that were waiting got paid !!! ( hope i'm going to be one of them , hehehehehe)

The processor issues excuse is bollocks.

Only US players should be effected by anything to do with processing.

Delays like this happen constantly and have been for years at this group so members should know better, especially the more senior ones.

I sincerely doubt they sacked the other promo guys to pay players.

I honestly think you're deluding yourself.
 

Lucky1

Dormant account
Joined
Dec 4, 2011
Location
Portugal
i'm not deluding myself, quite a few people that had complains against got paid last week , i;m talking about Rushmore, but regardless of the fact life continues whether they pay me the nearly 40 grand Jackpot i won or not. I basically lose what i deposited so if they do pay it's great!! If Not they just lose another good customer. What else can i do? :rolleyes:
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
Question...

Is this the only casino that is consitantly having "processing" issues? I have read where other casinos are/were having issues with processors but it usually gets cleared up in a week or 2. This group has been having "processor issues" for well over 2 months now.

Also, is this the only group that is asking for a swift number? I find it odd that most places will process your withdrawls without it but this group is so insistant on it, and they are all processing withdrawls from overseas. One can't help but think it is a "stalling tactic".

I have to agree with Nifty and others here, this is just unacceptable. Even for players residing in the US, their withdrawl times will be a little longer, but for those not in the US, there should be no excuse.

LH
 

Larsenne

Dormant account
PABnononaccred2
Joined
Aug 20, 2007
Location
World Citizen
Not a complaint yet

This used to be an accredited group and they no longer are. Does that tell you anything?
Some people refuse to take heed of the warnings and forge forward anyway, then come back
here to complain when a casino is not paying. I don't get it. :confused:

Once they were no longer accredited here my accounts were closed promptly, as I will do with any casino that messes up to the point they lose their status here.

Dear Take The Money.

This thread is not a complaint. I just asked if Louise still could be contacted here at the forum.

Regards

L'arsenne
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Dear Take The Money.

This thread is not a complaint. I just asked if Louise still could be contacted here at the forum.

Regards

L'arsenne

She is gone from the Rushmore Group (I believe) and has not been participating for quite awhile. As of right now there is NO REPRESENTATION from anyone on the Forum.

I have suggested it repeatedly to my VIP contacts there that they MUST get someone on here to explain what the heck is going on. It falls on deaf ears. They say the right things that they care and will have someone assigned shortly, but they have said that for the last several weeks and they have not done anything to change that situation.

Apparently they are not concerned about the damage being done by their inaction here and slow unacceptable delays that extend months. I miss playing there, but won't go back under the circumstances. Too many other RTG options at casinos that ARE able to pay timely.

(I am NOT owed any money since I haven't really played there in months)

Anyone who plays there now after all these warnings -- takes their own chances. Don't come here and complain about delays. No one can help you. I don't think PAB is an option, since people are getting paid albeit slowly. Ultimately it appears people are getting paid -- but why would you want to play at a site where it takes a frustratingly long time 4-5 weeks or months.....AND support is unresponsive to the concerns giving just canned replies.

Go where your business is valued AND the casinos actions support what they tell you. Track payout times and make sure they honor payouts in time frame stated to you when you inquire on withdrawal policy. And keep all the emails and chat copies to back it up if there is ever a problem.

FWIW,

Diane
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
To those posting in this thread, you may want to check out maxd's response in the other, newer SlotsOasis thread concerning current PABs with this group.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
To those posting in this thread, you may want to check out maxd's response in the other, newer SlotsOasis thread concerning current PABs with this group.

sorry, didn't see it or wouldn't have brought it up.:(

Diane
 
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