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Slotocash RTG- slow payment, bad support and processing errors

Discussion in 'Online Casinos' started by colly, May 20, 2013.

    May 20, 2013
  1. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    It seems with what appears to be MS SLoto not being around that slotocash has seriously deteriorated both in service payout times and clarity- Payouts requested and confirmed last week still not paid (and this has been happening for a few weeks now- new email sent from slotocash cashiers claiming a request today for a different amount entirely (despite the prior conformation). Support N OT answering emails nor is the VIP rep- CS stating their payout time is 72hours- bonus calculation errors (as in play through miscalculated- advertisement errors- as in the ad not matching the actual bonus) -Terns like play through or sticky not being shown in the offer or link Lets add in continuous software glitches and something is adding up very wring.

    This is a casino that was paying in under 24hours showed its T and C's in its offers and made few errors= something has changed and its worrying-

    Late edit- the payout now made however the lower amount in the notice sent today rather than the correct amount from the notice sent last week
     
    Last edited: May 20, 2013
    2 people like this.
  2. May 20, 2013
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Ya right. Service has deteriorated. Cashout times more like 96 hours than 24 hours and bonus terms don't match what they were advertised. Otherwise than bonuses not regarded as sticky suddenly becoming sticky the minimum deposit for some codes are higher than stated. Sometimes, though emails with username were sent they refused to honour promo codes initially saying they are for new players. All of a sudden, much has gone wrong. I guess it could be a combination of too many winners coupled with some promos that result in too little house edge. They may have suddenly become complacent which is poor as competition keeps them on their toes.
     
  4. May 22, 2013
  5. Novemberlady1

    Novemberlady1 Full Member

    Occupation:
    ER RN
    Location:
    Texas
    SLOTOCASH

    I stopped playing there because twice in a very short time they double charged my card. They finally put the first one back but only half of the second. No more of this casino or its sister for me
     
  6. May 22, 2013
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Now its been more than a week since I cashed out the non-sticky bonus and its still not processed. WTF? 14 May till now!!!
     
  8. May 22, 2013
  9. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Back from a long weekend away, I shall look into all these issues. Please pm me username for the double charge as we would always refund a member who was double charged.

    Ms Sloto
     
    1 person likes this.
  10. May 22, 2013
  11. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    What is happening there when you are away?
     
    2 people like this.
  12. May 22, 2013
  13. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    uh oh...I don't like the sound of this. I just had a flashback about Rushmore and Louise. :(
     
  14. Jun 16, 2013
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I don't want to sound alarmist but the payments are getting slower and slower. A payment of only $60 initiated on the 10th still unpaid. Coupled with the raise in wagering requirements I hope we are not looking at things about to go astray. Can members kindly update the thread with payment times.
     
  16. Jun 16, 2013
  17. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    would be nice to know i made withdrawal yesturday, support hasnt answered my e mail from yesturday morning , i shall update when i get paid from free chip , im uk so via neteller it should be there 2moro or tuesday at latest lets see............
     
  18. Jun 19, 2013
  19. nikkidog

    nikkidog Full Member

    Occupation:
    hair stylist
    Location:
    New York State
    sloto cash

    You mentioned that Mrs. Slot is not around, . Is she still associated with Sloto Cash.. I have sent her several emails regarding my cash out, but never received any replies. I found that odd because when I had a problem with a different withdrawal she answered me right back and it was solved that same day.
     
  20. Jun 19, 2013
  21. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    She is, but i think she's not feeling that well atm. That's all i know.
     
  22. Jun 19, 2013
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    She doesn't need to be around. I am 99% sure someone else monitors the forum in her absence. In any case, after a lengthy period of accreditation the group should know how vital it is to ensure all criteria are complied with. No sign of my 60 bucks since the initiated w/d on 10 June. I checked ecocard to see if I missed it but no , nothing. I wont chase them and certainly wont mind if they don't pay as it will save me a bundle in future deposits.
     
    1 person likes this.
  24. Jun 19, 2013
  25. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    I'm not sure. Only 1 team i received an answer from someone else than Georgina (Ms Sloto) most of the times she wasn't around i didn't receive any answer!
     
  26. Jun 19, 2013
  27. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    I find all thos critic towards Slotcash, SlotsCapital, etc on various posts here very alarming indeed,
    It looks as if every other withdrawal is on hold now that Ms Sloto is ill ?
    There email support is very slow now, i use to get an answer within an hour before, now with last 2 mails i got an answer after 15 hours?
    So are they short of staff? did Ms Sloto have to push every withdrawal trough before and now when shes ill they stop?
    Or are they short of cash ? and cant afford more staff and therefore cant payout withdrawals as well.
    Its a pity as Slotocash was my fav Rival casino, i did deposit a lot, and if i won i could write support get and answer within and hour and paid within 6
    and now when my last 2 emails for Flush was ignored for nearly 20 hours im on hold there :(
     
  28. Jun 19, 2013
  29. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    I never use my slotocash casino for a long time. I keep getting lots of e mails with huge bonuses. when I see these I wonder if they need money raked in. I never had any e mails off them for about 3 years and I did not unsubscribe. looks like money is tight to me.
     
    1 person likes this.
  30. Jun 19, 2013
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Mmmmmmm......I wouldn't like to deposit there, win a random jackpot.....

    Sounds like there are issues, and TBH I would avoid the group until things are back to normal - if they do get back to normal.
     
  32. Jun 20, 2013
  33. MisterBJ

    MisterBJ Account suspended until further notice - please co

    Occupation:
    Fedex
    Location:
    Atlanta
    Read the signs. Some of the best casinos are having money woes. There are few excuses to why a casino can't stick to their terms; When regarding to payouts. Money issues plays a big part in this. The fact is, Americans aren't depositing like they used too. Even the online poker rooms are facing big hits. This year I've only deposited 14 times. None in the last 2 months. I used to get urges to play. I don't anymore. Times are changing and so are people.
     
  34. Jun 20, 2013
  35. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi update withdrawal made on sat it was paid yesturday via neteller although i did go into live cs to check why it wasnt in my neteller account ) , not very fast at all but given it was via free spins which i cleared , im thinking its far too slow , website says 24-72 hours but........... it also says something about weekends that they do sometimes do them well thats my third small withdrawal this year from there every one of them has been over 72 hours . pity realy as sloto used to be a nice casino to play at , although i dont play rtg very much at all im wondering why, at least this shows me why with poor withdrawal times & returns (
     
  36. Jun 20, 2013
  37. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    When speculation has done its worst, two and two still make four - for the record we always pay our members withdrawals, there are no issues and no signs to read!

    Ms Sloto
     
    3 people like this.
  38. Jun 20, 2013
  39. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    We're kind of a paranoid bunch, huh? ;)

    ps, it's nice to see you back (and "hear" you sounding like yourself :))
     

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