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Slotocash. account closed and no explanation.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by clees42, Apr 27, 2011.

    Apr 27, 2011
  1. clees42

    clees42 Experienced Member

    Occupation:
    student
    Location:
    oulu
    hello,

    for some reason my account has been closed at slotocash with no explanation.
    I would like to get everyones opinion whether i did something wrong here.
    I have no money stuck at slotocash, but i am still hoping they reconsider my situation.
    Slotocash was very highly recommended by my real life friends, and i feel sad that i am not allowed to play there. I already send message to their rep here, but no reply yet.


    I have only made one deposit at sloto cash couple months ago and i lost it all.
    Then couple days ago i felt like giving them a second try,
    so i search my mail box for possible promotion emails.
    Then i notice that i had recieved previously a mail requesting security documents.
    I did not ignore the mail on purpose(maybe that is the reason i am banned).
    Its just that i was not expecting a request for documents, because most casinos only ask for those when withrawing. Also at that time i had no intention of playing again anytime soon.

    After that i sent all the necessary documents to slotocash support. At this point my account was still open, so i logged in and noticed that all the deposit options were closed. Since i was very much looking forward to playing i sent this mail to support.


    But, then i get this reply:



    This reply doesnt really answer my question, but it sounds to me like i am unwanted customer for some reason. I asked about how long it would take to review my documents and i am not even told if they were recieved. So i proceed with the following reply:



    And finally I notice that my account is closed and i get this mail:


    Anyone else had similar experiences? This is the first time ever i have been banned online. And i Feel like i deserve atleast on explanation. But, however their support seems to be unwilling to discuss the matter.

    everyone, what do you think? should i just give up, or is there a change that they may welcome me to play again in future?
     
  2. Apr 27, 2011
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Where do you live?
     
  4. Apr 27, 2011
  5. clees42

    clees42 Experienced Member

    Occupation:
    student
    Location:
    oulu
    I live in finland. Many of my real live friends here in finland play at slotocash with no problems.
     
  6. Apr 27, 2011
  7. BingoT

    BingoT Nurses love to give shots

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Lets hear it Sloto'Cash.
    What's the story on this?
    I like to know.
    ~T~
     
  8. Apr 27, 2011
  9. Rhyzz

    Rhyzz Experienced Member

    Occupation:
    Online Gaming
    Location:
    United Kingdom
    Just a thought, but are businesses and operators not allowed to turn away business should they choose to?
     
  10. Apr 27, 2011
  11. PlexRep

    PlexRep Dormant account

    Occupation:
    Marketing
    Location:
    Malta
    Of course they are, but even the most knuckle dragging goon of a bouncer will normally give SOME reason for showing you the door... even if it's just your shoes, or 'regulars only tonight mate'.

    To be booted without even an attempt at an explanation seems odd. Perhaps they suspect the OP is a fraudster of some sort and don't want to tell them why they are banned for fear of giving clues about their security checks.

    I mean... it's not like it would be too hard confirm the identify of the OP... he has his own Wiki page after all (unless there are lots of people with that name in Oulu... not sure how common it is...)

    BTW... if that IS you on Wiki... are you still in Australia? If so, your IP not matching docs may cause a problem. Just a thought....

    Will be curious to see the response.
     
  12. Apr 27, 2011
  13. clees42

    clees42 Experienced Member

    Occupation:
    student
    Location:
    oulu
    being refused as a customer is not really the main issue for me here. I was only expecting a proper explanation when i asked for more information.
     
  14. Apr 27, 2011
  15. clees42

    clees42 Experienced Member

    Occupation:
    student
    Location:
    oulu
    Sorry to disappoint you, but i am not the person in question. Both my first and last name are quite common names here in finland, And i suppose the football player no longer lives in oulu or finland anyway.
     
  16. Apr 27, 2011
  17. clees42

    clees42 Experienced Member

    Occupation:
    student
    Location:
    oulu
    I decided to send one more mail to slotocash support:

    And here is the response.

    The only possible reason that i can think of is, that i sent the account verification documents 6 weeks late.
     
  18. Apr 28, 2011
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's more likely that your documents failed verification, and since you had no money in your account, they closed it rather than get involved in an argument when you win & withdraw.

    They may also be suspicious about your group of friends, perhaps too many similarities, and too many new accounts from the same area in a short period of time.

    You will not make much further progress with CS, but there is a fairly active rep for Slotocash here, and it might be worth sending them a PM about this.

    I asked where you lived because Rival have recently pulled out of the US, but the approach is not consistent, with independents not yet making a move, but all white labels no longer taking on new US players.

    If Sloto don't want you, there are a small number of other independent Rival casinos worth a try, but avoid all the white labels, and any who say this information is "confidential" if you ask whether they are white label or independent.

    Try to get documents verified straight away, rather than wait for them to request them. If the cause is a problem with the documents, best to find out right away.
     
  20. Apr 29, 2011
  21. clees42

    clees42 Experienced Member

    Occupation:
    student
    Location:
    oulu
    It is very unlikely that my friends are the reason for them closing my account,
    because they all live more than 400km away from here.
    However it is very much possible that there are numerous new players in this area.
    I live near the university, so more than 70% of people living here are 19-28 year old students.


    Sending a pm to the rep was the first thing i did before posting on this thread,
    still no reply though.

    do you have Any good independent rivals to recommend?

    I feel it very unlikely that there was any real problem with my documents.
    Ive sent the same authentic high quality scans to 6 differend casinos and 2 poker rooms in the last 2 months with no problems.
     
  22. Apr 29, 2011
  23. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    From their terms and conditions page....

    Has anything happened in any other casino? (Not an accusation just thought maybe they are applying this term?)

    Also thought it could be because you are a student(as stated in your about me) as some casinos do ban for that but I coudn't find this in their terms anywhere.

    :confused:


    Cheers
    Gremmy
     
    Last edited: Apr 29, 2011
  24. Apr 29, 2011
  25. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    Spartan Slots, Box24, Black Diamond.
    You could also try Desert Nights but it's the same group as Slotocash.
     
  26. Apr 29, 2011
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That might be the problem, your town has been blacklisted because too many students from your area have signed up, and are beating the casino.

    Don't join any casino in the same group either, so try one of the other independent Rival casinos, and try to get verified straight away - making it clear you are NOT a student.

    If you have had trouble at ANY Rival casino in the past, this could also cause this problem, since Rival share player data in the form of "class ratings" between ALL Rival powered casinos, whether related or not.
     
  28. Apr 29, 2011
  29. clees42

    clees42 Experienced Member

    Occupation:
    student
    Location:
    oulu
    No trouble so far. I did register at many rival casinos only to find out that most of them dont offer any bonuses to people from finland. I did find several that offered bonuses, so I took couple of no deposit bonuses at some of them and made couple of deposits without bonus at one. Never managed to win enough for cashout though. Later i heard from friend that slotocash offered some decent bonuses and here we are.
     
  30. May 15, 2011
  31. clees42

    clees42 Experienced Member

    Occupation:
    student
    Location:
    oulu
    Its been over 2 weeks now and no reply from slotocash rep.

    Couple days ago i decided to play at box 24 casino and when i logged in i noticed 2 things.

    First I noticed that my profile still had my old street address, so i changed it. I never logged in box 24 after signing up so i had no reason to change the information. maybe rival casinos are cross checking account information, and slotocash noticed that i had registered with differend address to other rival casino. is that possible?

    Secondly, like slotocash it said in the cashier that my deposit options are disabled.
    I Send email to box 24 support asking if there was some problem, and they replied quite fast: "You should be able to see the deposit options in the casino cashier now we have fixed the problem." after that no problems.
     
  32. May 16, 2011
  33. vegas788

    vegas788 Dormant account

    Occupation:
    customer care
    Location:
    Switzerland

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