Slotocash. account closed and no explanation.

clees42

Experienced Member
hello,

for some reason my account has been closed at slotocash with no explanation.
I would like to get everyones opinion whether i did something wrong here.
I have no money stuck at slotocash, but i am still hoping they reconsider my situation.
Slotocash was very highly recommended by my real life friends, and i feel sad that i am not allowed to play there. I already send message to their rep here, but no reply yet.


I have only made one deposit at sloto cash couple months ago and i lost it all.
Then couple days ago i felt like giving them a second try,
so i search my mail box for possible promotion emails.
Then i notice that i had recieved previously a mail requesting security documents.
I did not ignore the mail on purpose(maybe that is the reason i am banned).
Its just that i was not expecting a request for documents, because most casinos only ask for those when withrawing. Also at that time i had no intention of playing again anytime soon.

After that i sent all the necessary documents to slotocash support. At this point my account was still open, so i logged in and noticed that all the deposit options were closed. Since i was very much looking forward to playing i sent this mail to support.

hello, i sent you the account verification documents earlier today.
i would like to make a deposit soon, so how long is it expected to take for my deposit options to be open again?

juho mäkelä

But, then i get this reply:


Dear Juho

Account: *****

Unfortunately we will not be able to maintain your account at this moment in time. We thank you for your interest in our casino.

Kind Regards

Amy
Sloto'Cash

This reply doesnt really answer my question, but it sounds to me like i am unwanted customer for some reason. I asked about how long it would take to review my documents and i am not even told if they were recieved. So i proceed with the following reply:


What does that mean? i would prefer better explanation. am i banned?


juho mäkelä

And finally I notice that my account is closed and i get this mail:


Dear Juho

Account: cls42

Your account has been closed.

Kind Regards

Amy
Sloto'Cash
Anyone else had similar experiences? This is the first time ever i have been banned online. And i Feel like i deserve atleast on explanation. But, however their support seems to be unwilling to discuss the matter.

everyone, what do you think? should i just give up, or is there a change that they may welcome me to play again in future?
 

clees42

Experienced Member
I live in finland. Many of my real live friends here in finland play at slotocash with no problems.
 

Rhyzz

Registered
Just a thought, but are businesses and operators not allowed to turn away business should they choose to?
 

PlexRep

Dormant account
Just a thought, but are businesses and operators not allowed to turn away business should they choose to?
Of course they are, but even the most knuckle dragging goon of a bouncer will normally give SOME reason for showing you the door... even if it's just your shoes, or 'regulars only tonight mate'.

To be booted without even an attempt at an explanation seems odd. Perhaps they suspect the OP is a fraudster of some sort and don't want to tell them why they are banned for fear of giving clues about their security checks.

I mean... it's not like it would be too hard confirm the identify of the OP... he has his own Wiki page after all (unless there are lots of people with that name in Oulu... not sure how common it is...)

BTW... if that IS you on Wiki... are you still in Australia? If so, your IP not matching docs may cause a problem. Just a thought....

Will be curious to see the response.
 

clees42

Experienced Member
being refused as a customer is not really the main issue for me here. I was only expecting a proper explanation when i asked for more information.
 

clees42

Experienced Member
I mean... it's not like it would be too hard to identify the OP... he has his own Wiki page after all (unless there are lots of people with that name in Oulu... not sure how common it is...)
Sorry to disappoint you, but i am not the person in question. Both my first and last name are quite common names here in finland, And i suppose the football player no longer lives in oulu or finland anyway.
 

clees42

Experienced Member
I decided to send one more mail to slotocash support:

Does that mean my account is permanently closed? I am still waiting for some kind of explanation, as i have not broken any of your terms
And here is the response.

Dear Juho

Account: *****

We do not wish to cause you any offence by closing your account. This is a decision made by mangement and adheres to our terms and conditions:

10. The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you.

We wish you all the best

Amy
Sloto'Cash
The only possible reason that i can think of is, that i sent the account verification documents 6 weeks late.
 

vinylweatherman

You type well loads
CAG
MM
I decided to send one more mail to slotocash support:



And here is the response.



The only possible reason that i can think of is, that i sent the account verification documents 6 weeks late.
It's more likely that your documents failed verification, and since you had no money in your account, they closed it rather than get involved in an argument when you win & withdraw.

They may also be suspicious about your group of friends, perhaps too many similarities, and too many new accounts from the same area in a short period of time.

You will not make much further progress with CS, but there is a fairly active rep for Slotocash here, and it might be worth sending them a PM about this.

I asked where you lived because Rival have recently pulled out of the US, but the approach is not consistent, with independents not yet making a move, but all white labels no longer taking on new US players.

If Sloto don't want you, there are a small number of other independent Rival casinos worth a try, but avoid all the white labels, and any who say this information is "confidential" if you ask whether they are white label or independent.

Try to get documents verified straight away, rather than wait for them to request them. If the cause is a problem with the documents, best to find out right away.
 

clees42

Experienced Member
They may also be suspicious about your group of friends, perhaps too many similarities,
and too many new accounts from the same area in a short period of time.
It is very unlikely that my friends are the reason for them closing my account,
because they all live more than 400km away from here.
However it is very much possible that there are numerous new players in this area.
I live near the university, so more than 70% of people living here are 19-28 year old students.


You will not make much further progress with CS, but there is a fairly active rep for Slotocash here,
and it might be worth sending them a PM about this.
Sending a pm to the rep was the first thing i did before posting on this thread,
still no reply though.

If Sloto don't want you, there are a small number of other independent Rival casinos worth a try,
but avoid all the white labels, and any who say this information is "confidential" if you ask whether they are white label or independent.
do you have Any good independent rivals to recommend?

Try to get documents verified straight away, rather than wait for them to request them. If the cause is a problem with the documents, best to find out right away.
I feel it very unlikely that there was any real problem with my documents.
Ive sent the same authentic high quality scans to 6 differend casinos and 2 poker rooms in the last 2 months with no problems.
 

Gremmyboy

Dormant account
From their terms and conditions page....

The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including:

10.1 If there is evidence to suggest that you have more than one active account for the Casino;

10.2 If the name on your Casino account does not match the name on the credit card(s) used to make purchases on your Casino account;

10.3 If you participate in a Casino promotion and cash-in before fulfilling the requirements of that particular promotion;

10.4 If you provide incorrect or misleading registration, account or identification information;

10.5 If you are not of legal age;

10.6 If you reside in a jurisdiction where participation in the Game is prohibited by law;

10.7 If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Casino account;

10.8 If you have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);

10.9 If you are found cheating or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino;

10.10 If you have been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw promotional money;

10.11 If the Company should become aware that you have played at any other on-line casino under any of the circumstances set out at 10.1 to 10.10 above
Has anything happened in any other casino? (Not an accusation just thought maybe they are applying this term?)

Also thought it could be because you are a student(as stated in your about me) as some casinos do ban for that but I coudn't find this in their terms anywhere.

:confused:


Cheers
Gremmy
 
Last edited:

vinylweatherman

You type well loads
CAG
MM
It is very unlikely that my friends are the reason for them closing my account,
because they all live more than 400km away from here.
However it is very much possible that there are numerous new players in this area.
I live near the university, so more than 70% of people living here are 19-28 year old students.


Sending a pm to the rep was the first thing i did before posting on this thread,
still no reply though.



do you have Any good independent rivals to recommend?



I feel it very unlikely that there was any real problem with my documents.
Ive sent the same authentic high quality scans to 6 differend casinos and 2 poker rooms in the last 2 months with no problems.
That might be the problem, your town has been blacklisted because too many students from your area have signed up, and are beating the casino.

Don't join any casino in the same group either, so try one of the other independent Rival casinos, and try to get verified straight away - making it clear you are NOT a student.

If you have had trouble at ANY Rival casino in the past, this could also cause this problem, since Rival share player data in the form of "class ratings" between ALL Rival powered casinos, whether related or not.
 

clees42

Experienced Member
If you have had trouble at ANY Rival casino in the past, this could also cause this problem, since Rival share player data in the form of "class ratings" between ALL Rival powered casinos, whether related or not.
No trouble so far. I did register at many rival casinos only to find out that most of them dont offer any bonuses to people from finland. I did find several that offered bonuses, so I took couple of no deposit bonuses at some of them and made couple of deposits without bonus at one. Never managed to win enough for cashout though. Later i heard from friend that slotocash offered some decent bonuses and here we are.
 

clees42

Experienced Member
Its been over 2 weeks now and no reply from slotocash rep.

Couple days ago i decided to play at box 24 casino and when i logged in i noticed 2 things.

First I noticed that my profile still had my old street address, so i changed it. I never logged in box 24 after signing up so i had no reason to change the information. maybe rival casinos are cross checking account information, and slotocash noticed that i had registered with differend address to other rival casino. is that possible?

Secondly, like slotocash it said in the cashier that my deposit options are disabled.
I Send email to box 24 support asking if there was some problem, and they replied quite fast: "You should be able to see the deposit options in the casino cashier now we have fixed the problem." after that no problems.
 

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