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And you thought casino support was bad...

Discussion in 'Online Casinos' started by spearmaster, Dec 31, 2006.

    Dec 31, 2006
  1. spearmaster

    spearmaster RIP Ted

    Devil's Advocate
    I thought some of you might enjoy this - proves that it's not only casino support which is clueless...

    I had a problem with one of my credit cards - I have requested that all my credit cards at various banks NOT be allowed to go over limit because I am usually out of the country (ie. in Thailand) and that I would NOT pay any over limit charges. Every bank agreed - except apparently Chase.

    I called, and got customer support, which to the best of my knowledge appears to be in India at least for telephone support, though all the online representatives look to be based in the US. Needless to say I got absolutely no satisfaction, so I went to the online support facility and complained.

    I said on Dec. 21:

    Needless to say I was pissed off having to protect my credit rating because of Chase's apparent inability to follow a simple request.

    Their response:

    Ok - so I thought everything was solved, charges removed, etc. Account to be accessible online within 3-5 business days. Just to make sure, I ask to confirm some information.

    So I'm expecting further instructions from Chase - at last, I am going to get all of this behind me... or so I thought.

    Well, good, sort of. There wasn't a charge which took me overlimit after all. But my question wasn't answered. And each time, it has been a different person - seems they can't route questions to the same person even with internal message coding.

    Their response:

    Well ok. I guess they can review history after all. Looks like I have to wait the 3-5 working days referred to in the first message.

    Seeing that it's also Christmas, I give a few extra days because I can't tell for sure which days they work and which days they don't.

    By yesterday, I have no response. Definitely more than 3-5 working days.

    Got their response today. Needless to say I was surprised by the response.

    *sigh*... back to square one!

    So I responded.

    I can tell you what I would do if this happened to me at a casino. The exact thing I am going to do when I get this settled with Chase - close my account.

    Never mind that Chase is one of the largest banks in the world. Their customer support is no more competent than some online casino support teams.
    6 people like this.

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