OK I now have all the facts and there are 4 issues here that need to be addressed.
Let me first take the fraud which took place on your prepaid cards, I looked into this issue quite a while back after you first reported it to us and my investigations could not find any evidence that your data was compromised with us. I have not had any other case of this nature brought to my attention and it seems strange that the 2nd prepaid card you purchased was also fraudulently used. There are many ways fraudsters obtain information and you need to rule out any personal security breach based on how and where you obtain the prepaid cards. When looking at fraud we consider the type of fraudster in this case the person using your cards are spending low amounts and other than ebookers at sites frequented by teenagers.
Ok, yet I'm the only one who lives in my household, I don't have any kids, nor a wife. So the fact on having a teenage who would be using my card would unlikely. Also the new card came directly from the card issuer, I'm pretty sure from a highly secure credit / debit card making facility. So it's not like its been sitting on a shelf for the last few months waiting for me to come and get it. Plus this card has never been presented to anyone else but you guys. It's never left my wallet, never been shown to a cashier, the money loads are done directly with a pin code from there web site. So therefore unless if the prepaid card issuer, which is a very well respected issuer in the US. Has had some kind of data breach twice, I'm highly doubting on it's on the card issuer side to boot.
So once again the blame on all goes back to your processor, but oh wait a minute heaven forbid our processor actually might have been hacked or had that data compromised. This was the same response I got back on my first investigation and the same response that I got now. We won't take responsibility for our processor and we don't care.
I will REPEAT, this card has only been used at Slotocash, so why would we even think that I could have given that card number to someone else.
Regarding the duplicate charges, this sometimes happens but not all the time due to communication errors between processor and casino cashier.d I understand it is very frustrating for our members, but in all cases amounts are refunded or fall off the card based on the type of error which occurred. WE DO NOT take funds from our members cards without authorization.
Yet this has been going on for months with Amex, you guys have even acknowledged it was a problem presented by many members. It's not just a communication error, it's your processor not using the same authorization code that was given to them. Amex has even described there forcing transactions thru, not doing them properly. Yet again were refusing to fix this issue. Were just going to wash out hands of it. As long as transactions are coming thru, we don't care.
Then we have the cc fee issue which is something we cannot avoid and have the following statement on our website: Additional third-party costs may be applied by the Player's credit card company and/or the card associations and as such are beyond the Company's control. Please note that you may be charged an additional fee of between 0.01 and $1 per transaction by the credit card processing banks.
This was never about the foreign transaction fee, I don't get why you guys keep bringing this up. This was about your processors purposely overcharging for transactions, including the last few. It's apparent your focusing on the wrong thing
The last issue regarding the opening of a prepaid card without your consent is not at all how it has been described by cheetahwind, however I would prefer to explain this via PM directly with cheetahwind or via a PAB to clarify the situation.
So your still telling me even though it's your processor your refuse to take responsibility that in the same transaction. That your processor took it upon themselves to open prepaid mastercards for everyone who you do business with. They should have told you this, they should have even allowed us an opt out button.
Kind Regards
Ms Sloto
Based on the above response, I'm glad I'm washing my hands of Slotocash. This is why I refuse to play with them from this day forward. I would PAB, but as you can see above, the answer is full circle. We won't do any investigating and we don't care. Same generic responses and were pinning all the blame on you atmosphere. Screw that.