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Slingo locked account please help need

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Xzeldax, Apr 5, 2018.

    Apr 5, 2018
  1. Xzeldax

    Xzeldax New Member PABnononaccred

    Location:
    Uk
    Hi all I've been playing slots for years I did a self exclusion with a site a few years ago because I was spending to much but now and again I play some over a week ago I signed up to slingo and won 700 and deposited 100 had the account for a week then logged in 2 days ago and said it was locked as I had self excluded myself but I've never been with this site so after a few Google searches I found out a lot of sites have sister sites which I didn't understand I've sent 2 emails but I don't know where I stand now please help it's with bear group ltd
     
  2. Apr 5, 2018
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, they have Luckyballs, BGT (Britain's Got Talent) and Spin Genie as their main casinos but also any of these White Labels:
    bgtbingo.com
    bgtcasino.com
    bgtgames.com
    dealornodealcasino.com
    expresswins.co.uk
    healthgames.co.uk
    jackpothappy.com
    loveislandgames.com
    pocketfruity.com
    slingo.com
    slingobingo.co.uk
    starwins.co.uk
    tellygames.com
    thexfactorbingo.com
    thexfactorcasino.com
    thexfactorgames.com

    So if you've TAB'd or SE'd from any of those names and it's still active then they should void your bets and return deposits.
     
  4. Apr 5, 2018
  5. Xzeldax

    Xzeldax New Member PABnononaccred

    Location:
    Uk
    Thank you for your reply I didn't have any idea it worked liked that so I can't claim the winnings but can get the deposit money back?
     
  6. Apr 5, 2018
  7. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, as under UKGC terms any bets should be 'voided' and winnings not paid therefore bets are invalid and ispo facto refunded. Ask them to refund deposits if they aren't in the process of doing so already. If they get arsy about it point out that this action is required under the terms of their license. If they don't, come back on here and I'd advise using the PAB service.
     
    maxd and dionysus like this.
  8. Apr 5, 2018
  9. Xzeldax

    Xzeldax New Member PABnononaccred

    Location:
    Uk
    Thanks so much i have replied to his email hoping for the refund I'll update when this happens thanks again
     
  10. Apr 5, 2018
  11. Xzeldax

    Xzeldax New Member PABnononaccred

    Location:
    Uk
    Hi again I got a reply from them claiming i bypassed the system as i have a new address I moved in with my partner 6 months ago and I even sent them ID and a council tax letter I'm in shock they said they wouldn't refund me anything what else can I do?
     
  12. Apr 5, 2018
  13. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    As Dunover mentioned above, click on the Submit PAB in the top ribbon and fill out the form to submit a Player Arbitration Request to our wonderful staff. Refrain from posting about it - one of the requirements - and best of luck!
     
    Last edited: Apr 6, 2018
    maxd likes this.
  14. Apr 9, 2018
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    PAB received and in progress.

    @Xzeldax: I'll be in contact with you shortly via email.
     

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