Slingo locked account please help need

Xzeldax

Newbie member
PABnononaccred
Joined
Apr 4, 2018
Location
Uk
Hi all I've been playing slots for years I did a self exclusion with a site a few years ago because I was spending to much but now and again I play some over a week ago I signed up to slingo and won 700 and deposited 100 had the account for a week then logged in 2 days ago and said it was locked as I had self excluded myself but I've never been with this site so after a few Google searches I found out a lot of sites have sister sites which I didn't understand I've sent 2 emails but I don't know where I stand now please help it's with bear group ltd
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Yes, they have Luckyballs, BGT (Britain's Got Talent) and Spin Genie as their main casinos but also any of these White Labels:
bgtbingo.com
bgtcasino.com
bgtgames.com
dealornodealcasino.com
expresswins.co.uk
healthgames.co.uk
jackpothappy.com
loveislandgames.com
pocketfruity.com
slingo.com
slingobingo.co.uk
starwins.co.uk
tellygames.com
thexfactorbingo.com
thexfactorcasino.com
thexfactorgames.com

So if you've TAB'd or SE'd from any of those names and it's still active then they should void your bets and return deposits.
 

Xzeldax

Newbie member
PABnononaccred
Joined
Apr 4, 2018
Location
Uk
Thank you for your reply I didn't have any idea it worked liked that so I can't claim the winnings but can get the deposit money back?
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Thank you for your reply I didn't have any idea it worked liked that so I can't claim the winnings but can get the deposit money back?
Yes, as under UKGC terms any bets should be 'voided' and winnings not paid therefore bets are invalid and ispo facto refunded. Ask them to refund deposits if they aren't in the process of doing so already. If they get arsy about it point out that this action is required under the terms of their license. If they don't, come back on here and I'd advise using the PAB service.
 

Xzeldax

Newbie member
PABnononaccred
Joined
Apr 4, 2018
Location
Uk
Thanks so much i have replied to his email hoping for the refund I'll update when this happens thanks again
 

Xzeldax

Newbie member
PABnononaccred
Joined
Apr 4, 2018
Location
Uk
Hi again I got a reply from them claiming i bypassed the system as i have a new address I moved in with my partner 6 months ago and I even sent them ID and a council tax letter I'm in shock they said they wouldn't refund me anything what else can I do?
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
As Dunover mentioned above, click on the Submit PAB in the top ribbon and fill out the form to submit a Player Arbitration Request to our wonderful staff. Refrain from posting about it - one of the requirements - and best of luck!
 
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