SLBET Won't Pay My 20,000 EUR Win Ridiculous Reason

[Utandre2]

SLBET locked my account saying I have an account at Fast Lane Casino and that you are not allowed to have an account at both.

The only problem is that anywhere in SLBET terms you won't find a word about Fast Lane Casino, it is just not there and they expect me to know they share the same license number.

They expect me as a player to go check all the license number in the world to check if there is a casino using the same license number.

They could simply not allow the registration or type in the terms that Fast Lane users can't open an account at SLBET. I used the same Email and information I used in Fast Lane casino when I registered LSBET.

Dear Andreas ,

Please be informed that we have noticed that you have two accounts with us - on Fast Lane Betting web site and on SLBet.
As per Terms and Conditions (T&C), you are not allowed to have two active accounts on same license.
Please take time and read through the following extract from the T&C:

The Player is restricted to opening only one account or having one active account under the listed Gaming Licences. Eventual duplicate accounts or accounts opened later or under a fictitious name or in the name of other people shall be closed. Any bets and wagers placed on these accounts and any relative winnings will be voided at all times, including after the results of the event.


Note that ALL deposits on the second account will be transferred to the user's account at Fast Lane Betting web site and all relative winnings reversed as stated in the T&C.


Thank you for your time and understanding.

Many thanks in advance!


I won the 20K playing Kings Of Chicago 10 a spin Royal Flush came, I played their welcome bonus 100 for 100

 

[chayton]

Just took a quick look at their website terms and saw this term:

The Player is restricted to opening only one account or having one active account under the listed Gaming Licences. Eventual duplicate accounts or accounts opened later or under a fictitious name or in the name of other people shall be closed. Any bets and wagers placed on these accounts and any relative winnings will be voided at all times, including after the results of the event.

But at the top where it has links to the gaming licenses, both of the links go to a dead page:

SLBetand Playbay Malta Limited are jointly referred to as ''the Companies''.

Playbay Malta Limited has been awarded a Class 2 license numbered LGA/CL2/ 498/2012 for sports betting by the Lotteries and Gaming Authority in Malta and is also regulated by them (www.lga.org.mt). <--link but not valid

Plus-Five Gaming Limited has been awarded a Class 1 license numbered LGA/CL1/ 225/2005 for online gaming by the Lotteries and Gaming Authority in Malta and is also regulated by them (www.lga.org.mt). <--link but not valid

I think you might stand a chance of winning a PAB - if those links were supposed to show the other companies and they're dead then how are you supposed to know what other companies are listed in their licensing?

If you want to try a PAB, go to this page: https://www.casinomeister.com/player-arbitration-pab/ - there's info on steps you can take and links to the FAQ and the PAB form. Good luck.

 

[GrandMaster]

But at the top where it has links to the gaming licenses, both of the links go to a dead page:

Someone messed up and put relative links instead of absolute ones, but the link to the licence at the bottom of the main page is correct.

 

[Utandre2]

When I tried to click in the license number it worked but it just mentioned LSBET license number and not Fast Lane or any other brand

No player in the world can guess Fast Lane has the same license number

There is no way to check in their website this info.

How are you suppose to know using the website and terms now that fast lane has the same license number or another casino on earth

 

[Nicola]

PAB this one, you stand a good chance. Make sure you make copies of the current T&C in case they modify it in the meantime

 

[vinylweatherman]

This is highly questionable practice because the LGA system allows many unrelated operators to share a single license, so even if the links worked, it wouldn't be possible to tell for certain. We have a similar problem with the platform sites like Oddsmatrix/Everymatrix, where one "master license" seems to be used for all the different operations. The problems are made worse because this structure is deliberate, an attempt to obfuscate who owns and operates what.

Operators have come on here and "blown their top" when posters have used shared license numbers to infer that operator A is connected to operator B. Funny how everything changes when it suits them to be connected, even where this isn't specified on their website nor the license.

From now, we can assume that where an LGA license number is shared between operators, there is some degree of connection between them. A similar situation seems to operate in Curacao, although the operators there are keen to deny that shared licence numbers mean anything at all in terms of interconnections.

Now, all we need is a situation where this pair being connected suits the player, and see if they then say they are completely independent from each other (much like 888/Cassava like to do).

 

[spoton]

I asked their live chat which sites were under the same umbrella:

"i'm working as customer support if you need that information you need to send an email and in the morning you will receive the answer
don't want to give you a half answer now"

Told her I would go somewhere else, and she didn't say anything about that, so I guess she was honest about not knowing.

 

[Utandre2]

Even their own support doesn't know and they expect the player to know

 

[Utandre2]

I received private message from a player that claim he received the same email from them.

This player claim that these terms were not there before my big win and that he suspect they changed the terms right after my big win. I am not able to check this kind of information myself.

 

[chuchu59]

It seems this group is taking a fast lane to roguedom lol.

 

[chayton]

I received private message from a player that claim he received the same email from them.

This player claim that these terms were not there before my big win and that he suspect they changed the terms right after my big win. I am not able to check this kind of information myself.

Have you done a PAB? Seriously you should do it, especially if other players are getting caught too. If you plan on doing a PAB though, you need to stop posting.

As for the terms, I think the player who PMed you may be right!

The current term says this:

The Player is restricted to opening only one account or having one active account under the listed Gaming Licences. Eventual duplicate accounts or accounts opened later or under a fictitious name or in the name of other people shall be closed. Any bets and wagers placed on these accounts and any relative winnings will be voided at all times, including after the results of the event.

The wayback machine has nothing, but I just found a

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from August 30 2014 and the term says this:

The Player is restricted to opening only one account or having one active account. Eventual duplicate accounts or accounts opened later or under a fictitious name or in the name of other people shall be closed. Any bets and wagers placed on these accounts and any relative winnings will be voided at all times, including after the results of the event.

You didn't mention the date that you deposited, if it was before August 30th, then you've got proof right here. If it was after that, you might still have a chance if we can find out when the term was changed. But even if you can't, the fact that they hold you to a term without telling you who the others are seems like enough to PAB.

 

[Utandre2]

Pitching a bitch

 

[suzecat]

Pitching a bitch

Seems that is the best way to proceed IMO.

Best of luck and thank you for bringing this to our attention.

 

[vinylweatherman]

This is a well designed deception. Normally, once you can discover the license number, it's a matter of plugging it into Google and up come all the sites that use it. I managed to trace this from the Fast Lane site, back to PlayBay Malta. But this is the ONLY site that comes up, among a total of a mere 5 Google hits for that licence number. They are cloaking the connections by using the seal only as the clickable link, rather than listing the licence number on the sites themselves.

It really is impossible for the average player to connect Fast Lane with SLbet, even I can't do it even though I know the answer. Imagine a player that does not even see the need to look.

The link on Fast Lane does display the official LGA licence, but it is a licence for PlayBay, it does NOT list the properties it covers.

They clearly do not want the public to know that list, so finding it will take quite some time.

 

[rshkrn]

Question is if they resort to such lengths to conceal things just to void winnings....what chance does OP really have with a PAB?

 

[chayton]

Question is if they resort to such lengths to conceal things just to void winnings....what chance does OP really have with a PAB?

If the PAB is successful and the player gets paid, that's obviously the best result. But the PAB isn't just for this player - if Max finds for the player and SLBET refuses to pay, there will be a warning against them and it will keep a lot of other players from getting shafted.

And let's be fair, it's possible that they weren't KNOWINGLY concealing anything. It's possible that they were getting hammered by people taking the welcome offer and so decided to change it and just didn't realize they didn't include all the information.

 

[chuchu59]

Question is if they resort to such lengths to conceal things just to void winnings....what chance does OP really have with a PAB?

Put yourself in the shoes of the casino. Yes, 20K Euros is not a small amount of money but don't forget that should Max rule the PAB in the player's favour the negative publicity generated will deter a lot of new players from playing with the group. Even worse, existing players may deposit less or might not even deposit. Take the Virtual Group as an example. They had been rogued for years and though getting back on their feet through extensive promos they still hope to get off the rogue list. They understand that not being in the rogue list is very important so they are doing something to get back in.

 

[vinylweatherman]

Question is if they resort to such lengths to conceal things just to void winnings....what chance does OP really have with a PAB?

They went to such lengths to hide the connections because they WANTED players to spend money in more than one of their skins thinking they were playing in competing betting sites. When it got too much for them, they decided they didn't, but neither did they want to reveal to everybody else how closely connected they were.

The answer posted from CS looked a lot like "I know this, but I am not supposed to tell players, so I had better give a vague excuse about not knowing the answer 100% rather than saying the information is private".

It's no accident either, otherwise Google would be able to answer the question for us. They have prevented players from looking up the answers themselves by making sure Google can't associate their sites with the master licence number. The LGA system itself prevents players from working back from the licence to all the sites it covers without considerable effort.

 

[Utandre2]

I submitted the pitch a bitch I just hope that this deception and stealing won't end like SLBET didn't answer us we published a warning they don't answer Casinomeister.

If it ends like that they won big time not only the 20K

 

[Mousey]

I submitted the pitch a bitch I just hope that this deception and stealing won't end like SLBET didn't answer us we published a warning they don't answer Casinomeister.

If it ends like that they won big time not only the 20K

No more posting regarding this matter till the PAB is settled one way or the other, please!

 

[chayton]

@Utandre2 - these things take a bit of time, please be patient. And like Mousey says, don't post anymore while you have a PAB ongoing or you could hurt your chances of coming to a resolution.

If you're wondering about the status of the PAB, send a private message to MaxD, he's the PAB guy. But he does work on lots of other things as well so give him a few days at least.

 

[maxd]

PAB received and in progress.

@ Utandre2 : Please ensure that you have read and understood the Pitch-A-Bitch FAQ. It is required reading for all PABers. Among other things the FAQ details your responsibilities in the PAB process (section 3.11), including NOT posting (any further) on our forums about your issue while the PAB is in progress.

If you read and respect the FAQ things should proceed smoothly.

 

[chayton]

Just wondering if there are any updates on this Max?

 

[maxd]

Good question, checking ...

Ok, been a few weeks since I looked at this one. The situation as I understand it comes down to a couple clauses in the Terms:

1.1 SLBet Ltd hereinafter referred to as '' SLBet'') operates through the portal

You do not have permission to view link Log in or register now.

and is an intermediary of Playbay Malta Limited.
1.2 Playbay Malta Limited is a company registered on the 30/05/2012 under the laws of Malta with registration number C 59643 having its registered address situated at Apt 5, St. Francis Building, Ball Street, Paceville, STJ3121.
1.3 SLBetand Playbay Malta Limited are jointly referred to as ''the Companies''.
1.4 Playbay Malta Limited has been awarded a Class 2 license numbered LGA/CL2/ 498/2012 for sports betting by the Lotteries and Gaming Authority in Malta and is also regulated by them (www.lga.org.mt).
…
2.13 The Player is restricted to opening only one account or having one active account under the listed Gaming Licences. Eventual duplicate accounts or accounts opened later or under a fictitious name or in the name of other people shall be closed. Any bets and wagers placed on these accounts and any relative winnings will be voided at all times, including after the results of the event.

I'd say those are pretty shite Terms and if this goes the way I think it will there will be a Warning posted about predatory T&Cs. However, draconian or not, the OP agreed to those Terms and is bound by them.

The OP claims that such clauses were not in place at the time of play, but no proof has been provided. We were unable to dig up any such proof on our own so it looks like the player is going to get boned on this.

 

[vinylweatherman]

Good question, checking ...

Ok, been a few weeks since I looked at this one. The situation as I understand it comes down to a couple clauses in the Terms:


I'd say those are pretty shite Terms and if this goes the way I think it will there will be a Warning posted about predatory T&Cs. However, draconian or not, the OP agreed to those Terms and is bound by them.

The OP claims that such clauses were not in place at the time of play, but no proof has been provided. We were unable to dig up any such proof on our own so it looks like the player is going to get boned on this.

Given that they have made it impossible for players to do a search on the license number in order to comply with this term, it should deserve a casino warning. If a player did their due diligence, read the term, and then tried to discover if the other skin was covered by the clause, they would retrieve false information that it wasn't.

The term is predatory because the LGA have such a complicated and obfuscated system of shared licences, multiple licenses, etc that even a well educated player can't dig past this to find out who is really related to whom. The only way to make the term acceptable is to provide a reference list of all skins covered by such terms.

This is the same deception that 888/Cassava have been using for years, and it routinely catches out players.