Should/Could we use Trust Pilot. When Doing Reviews?

[bebo67]

They have thousands of honest reviews. Thoughts?

 

[The Viking]

Yeah but i have aldo heard they have thousands of not so honest reviews so i dunno

 

[bebo67]

Yeah but i have aldo heard they have thousands of not so honest reviews so i duno

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[Jono777]

To be honest, over the years I have heard a LOT more negative than positive re: Trust Pilot.

 

[TheAddict]

Don't see zee point in even considering relying on it.
Some casinos email customers and let them know they'll throw a bone if posting a review on them (If they don't mention the review needs to be positive, wouldn't be suprised if such emails avoid obviously disgruntled members). Some casinos keep an eye on the reviews prepared for shit to be flung, and attempt to spam bad comments away into the lost pages of doom with a burst of good, shilly, comments. And some people are just pissed off with losing, bored or drunk, and so decide to rip into a casino because they can.

Probably one of the few websites you could use for 10 years and learn absolutely fuck all in the process

 

[justdoit]

not on gambling they are so many good casinos with bad reviews, and they are so many bad casinos with 5 stars they pay their gamblers to leave 5 star

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[Avernite]

I remember Royal Panda offered me $37.50 for a review on there following a big win.

 

[maxd]

I'd suggest using the Gooble machine to look into the problems with TP. They are not trivial issues and cast some pretty dark shadows on whether TP ratings can actually be taken at face value.

- Max

 

[Casinomeister]

Trustpilot is one of the biggest scams and is an abhorrent website when it targets small business owners.

I guess a lot of you missed the awards that were published a few months ago: The Biggest Disappointment 2022: The Internet

And where I point out how Trustpilot attempts to extort money from small time businesses - like Casinomeister.

 

[L&L-Jan]

The Trustpilot for All British went bezerk so I decided to start answering and flagging reviews. Due to the interaction, the fake reviews have dropped significantly. But jeez how many fake reviews I've seen over the past 2/3 years is insane.

The best reviews are those customers saying everything is shit and you cant hit any bonus or feature. Then you go and try to find the account only to find a customer with £10 in deposits and like 60 spins on e.g. Bonanza.

 

[interlog]

The best reviews are those customers saying everything is shit and you cant hit any bonus or feature. Then you go and try to find the account only to find a customer with £10 in deposits and like 60 spins on e.g. Bonanza.

Well they do have a point. I would expect at least a couple of bonuses on Bonanza with that kind of investment

 

[pinnit2014]

Snorky, what have you been doing?

 

[Mark_Lottomart]

We’ve had a good experience with TP and proud to have a decent rating, despite the types of customer Jan refers to. We had one review giving us 1 star because they forgot their password, no contact just straight to TP.

Our CS staff simply send review link when someone says they are happy with our service. We also send emails to players offering free spins for a review, but as mentioned above that can also end up with more negative than positive reviews.

All in all, we’re happy with it and yes, all our reviews are genuine despite the claims of some reviewers!

We do have to subscribe to manage the reviews though and it’s not cheap!

 

[L&L-Jan]

We had one review giving us 1 star because they forgot their password, no contact just straight to TP.

Ive got a one start asking when we have paypal

 

[Mark_Lottomart]

Ive got a one start asking when we have paypal

View attachment 183379

Love your reply!

 

[incrediblestuff]

It's quite simple really: We just need a reliable trustpilot to rate Trustpilot!

 

[Mark_Lottomart]

It's quite simple really: We just need a reliable trustpilot to rate Trustpilot!

We’re rated higher (4.4) than them!

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[pinnit2014]

We’re rated higher (4.4) than them!

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When the pupil becomes the master

 

[shadow123]

Lousy scummy company, got to bear in mind people make important decisions based on the ratings not knowing that
probably 80% of the reviews are paid for bollocks.Usually not hard to spot the fakes as soon as you see words
fantastic, brilliant,amazing etc.

 

[maxd]

Does anyone know the details of how the ratings work at TP? I was under the impression that if you DON'T pay for their "services" then your ratings are essentially downgraded, meaning that all other things being equal you might score 4.7 if you were a paying customer but only 4.2 if you aren't (arbitrary numbers used for the purposes of the example). Anyone know this to be true or untrue?

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FTR every company on the planet has a "this is how great we are" web page. Absolutely no offence intended but getting your info about a service from the people selling the service is maybe just a tad lacking in critical judgement, no? In fact if you check the Trustpilot reviews on Trustpilot itself you'll see that many reviewers directly contradict the company's claims about itself. Caveat emptor.

- Max

 

[Mark_Lottomart]

Does anyone know the details of how the ratings work at TP? I was under the impression that if you DON'T pay for their "services" then your ratings are essentially downgraded, meaning that all other things being equal you might score 4.7 if you were a paying customer but only 4.2 if you aren't (arbitrary numbers used for the purposes of the example). Anyone know this to be true or untrue?


FTR every company on the planet has a "this is how great we are" web page. Absolutely no offence intended but getting your info about a service from the people selling the service is maybe just a tad lacking in critical judgement, no?

- Max

I think it would be unfair to say ratings are downgraded, but if you don't pay you get less features such as the ability to auto-invite customers to write a review so you could argue free users are at a disadvantage at least. Their plans can be seen here:

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[Casinomeister]

It's not so much about "rave" reviews, it's about the trollish and abusive reviews that the TP personell tend to ignore. Their customer service are robots, and there is very little you can do as a business owner to counter false reviews (like someone complaining about a different company) death threats (yes, they let a death threat sit in public view for a few days), and anything that is libellous and/or defamatory. They will more or less ignore that until you pay the man. Please read that article that I referred to in the awards. That will spell out how unethical this company is. And the more people that use it, the more powerful they become.

I would not recommend using them at all. Use your own critical judgement.

 

[Casinomeister]

I think it would be unfair to say ratings are downgraded, but if you don't pay you get less features such as the ability to auto-invite customers to write a review so you could argue free users are at a disadvantage at least. Their plans can be seen here:

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$250 PER MONTH for a small business owner. What a crock of sh&$.

 

[satchnz]

$250 PER MONTH for a small business owner. What a crock of sh&$.

Sounds extremely unbiased and fair…. /s

 

[Casinomeister]

One annoying thing is that Trustpilot allows people to make personal digs at the owners of companies. Personal vendettas and name calling. These are really sad times we're in when this is acceptable behaviour.