Shark Casino Owes Me $29,500

[phynqster]

Skunk,
From what I was told at the time employees were let go, they were all paid, less commissions that would be paid at the end of the month. I know for a fact in YOUR case, Kevin was trying to contact you and transfer you to Canada to keep you with the company. So if you are missing money contact someone there.
Second, I am not with Shark since just after the first of the year, we had a difference in doing things and I was let go.
As for this thread, I want to point out one thing about the Fed Ex snafu, someone at the office where the Fed EX check was sent, that the customer had asked for SIGNED for it. This was the reason we could not reissue the check or get it back from Fed Ex.
Also this player won his money long before I ever started with the company, and when I was there I was always in contact with him, and was getting him paid on time till the check was lost.
One question to some of the detractors here: When a player knowingly knows that a large payout will be sent in increments and not a lump sum, and accepts these terms, why is it the casinos fault for not paying in full.
I live in California, and with our lottery any wins over 1 million are paid over 20 years. Is this bullsh*t, YES, but if I was to win could I argue the point? NO. I see nothing wrong with a casino limiting payouts as long as the terms are defined, but I do not believe it is right to break the terms by the casino either. What is good for the goose is good for the gander, but thats just my opinion, and it caused me to be unemployed.

 

[nicaragua]

As for this thread, I want to point out one thing about the Fed Ex snafu, someone at the office where the Fed EX check was sent, that the customer had asked for SIGNED for it. This was the reason we could not reissue the check or get it back from Fed Ex.

I'm not really sure what this means. I certainly didn't sign for the check, as if I had, I would have received the check.

Oh wait, do you mean that someone at the firm responsible (well formerly, they no longer work with FedEx, but that's neither here nor there) for delivering FedEx's package locally signed for the check?

 

[siriuscirrus]

Good to hear you got paid some before they go belly up.:notworthy

 

[SKUNX]

...

Steve,

The only thing I have to say is that I am hurt that is all and angry I worked my A** off for you guys and you know it but thanks for adressing me .

Good luck to you perhaps some were down the road our paths will cross again.

 

[phynqster]

I'm not really sure what this means. I certainly didn't sign for the check, as if I had, I would have received the check.

Oh wait, do you mean that someone at the firm responsible (well formerly, they no longer work with FedEx, but that's neither here nor there) for delivering FedEx's package locally signed for the check?

Yes this is what I mean. Someone at the address that you asked us to send the check to signed for the check. Which means someone is holding the 5000 check. This is why another check was not imeaditatly resent. When I was there we could not get the check back to make sure it was not cashed, or to stop payment on it.
Since I am no longer there I do not know what the final outcome was.

 

[GemG7]

You couldn't put a stop payment on a check because you didn't have the physical check back? That makes no sense. You put a stop payment on it if it comes back cashed then you get your copy back to see who signed for it.

 

[nicaragua]

Since I am no longer there I do not know what the final outcome was.

I'm unsure what exactly the final outcome from the point-of-view of Shark was, but the amount of the check has since been added back into my account, so I would guess that the check was finally returned or a stop was put on it, or something.

 

[Nifty29]

You couldn't put a stop payment on a check because you didn't have the physical check back? That makes no sense. You put a stop payment on it if it comes back cashed then you get your copy back to see who signed for it.

Yup I agree with Gem - any bank in the world will stop a check upon request (for a fee of course). It is one of the few safeguards that one has when writing a check.

Saying that you have to have the original back first is a load of cr*pola

 

[Tester]

Theoretically, you can cancel a check even after payment has been made.
In practice, almost nobody does that.

Anyway, it is no fun to have a 2-5K check wandering around, even if you have cancelled it.

Especially, when the check was "signed" by someone at the address. I think most businesses would love ot first feel sure that they are not being f***ed up with the check before they issue another one.

You couldn't put a stop payment on a check because you didn't have the physical check back? That makes no sense. You put a stop payment on it if it comes back cashed then you get your copy back to see who signed for it.

Yup I agree with Gem - any bank in the world will stop a check upon request (for a fee of course). It is one of the few safeguards that one has when writing a check.

Saying that you have to have the original back first is a load of cr*pola

 

[Nifty29]

Theoretically, you can cancel a check even after payment has been made.
In practice, almost nobody does that.

Anyway, it is no fun to have a 2-5K check wandering around, even if you have cancelled it.

Especially, when the check was "signed" by someone at the address. I think most businesses would love ot first feel sure that they are not being f***ed up with the check before they issue another one.

Why would you care where it was, if you had cancelled it? Its worth its weight in chicken droppings once you do that.

The whole point of cancelling/stopping a check is so that you dont get 'f***ed up' - so the whole idea of getting the check back is pointless and is not even close to an excuse why this player has not been paid on time and in full.

 

[Tester]

How many check transactions did you have in life?
Do you know what a hassle it is when your check moves forward and comes to the bank/court and you atart arguing about whether it was cancelled for a valid reason?

Aside, in some contries the very cancellation of a check is illegal - bar a few exceptions. I mean you can cancel it and the bank will not honor it, but it is considered a criminal act.

Taken as a whole, many business consider check cancellation only as a last resort.

 

[Tester]

Note also, that many casinos have their checks issued by third party companies, which adds to the problematicness of cancelling checks.

 

[lojo]

problematicness

I was unavailable and my partner wrote a bad check. I had to plead nolo contendre (actually alfred plea) for a so-called withheld judgement. It still shows on my record. Guess I'm a fraudster. waaaaaa


Got this funny yellow paper from my bank the other day, said, 'this is a legal copy of your check you may use it as the original' Sure, sure, I'll do that.

Like paper and fire

 

[Nifty29]

You are missing the point completely Tester.

The whole check/fedex issue is an aside - any casino worth its salt would have fixed that situation up very quickly and sent him the funds via Neteller (then again, any casino worth its salt wouldnt have a $2500 weekly withdrawal limit). At the very least they could have just kept sending the rest of the weekly instalments via Neteller and looked into the check issue in the meantime - it was NOT an excuse to stop paying.

Its a very, very simple case of a casino not paying a customer on time and in full and according to their own terms and conditions.

The customer made their first withdrawal in mid-June 2006, and if they were paid at the max weekly amount of $2500 they should have been paid in full by around mid-September. It is now March 2007 and they are still owed more almost $10,000.

Its such a no-brainer that I cant believe that anyone actually has to argue the players' case.

 

[Tester]

You are missing the point completely Tester.

The whole check/fedex issue is an aside - any casino worth its salt would have fixed that situation up very quickly and sent him the funds via Neteller (then again, any casino worth its salt wouldnt have a $2500 weekly withdrawal limit). At the very least they could have just kept sending the rest of the weekly instalments via Neteller and looked into the check issue in the meantime - it was NOT an excuse to stop paying.

1) the player did ot ask fcor another withdrawal, clearlyb implying that he wants this very disputed check. I udnerstand him. But he made the point that this is what he cares about. At least that is the appareance he made.

2) The $2,500 weekly limit is in the T&C. I still canno get why people keep arguing on stuff clearly stated beforehand.

Its a very, very simple case of a casino not paying a customer on time and in full and according to their own terms and conditions.

The customer made their first withdrawal in mid-June 2006, and if they were paid at the max weekly amount of $2500 they should have been paid in full by around mid-September. It is now March 2007 and they are still owed more almost $10,000.

Its such a no-brainer that I cant believe that anyone actually has to argue the players' case.

Well. It happens that some people see the situation differently than you. As I already wrote here, I agree that the casino was not most competent in this situation. However, we hsould keep in mind the huge difference between various levels of problems.

When someone surfs the forums here he can geyt the impressins that a stupid chat session is almost as crucial as balatant non-payment. I do not like this "everything is catastrophe" approach.

 

[Nifty29]

Yup.

I'm blowing this whole player-taking-9-months-to-be-paid-and-still-isnt thing way out of proportion.

 

[nicaragua]

1) the player did ot ask fcor another withdrawal, clearlyb implying that he wants this very disputed check. I udnerstand him. But he made the point that this is what he cares about. At least that is the appareance he made.

This statement is entirely incorrect. PM me if you would like to discuss it further. I don't see a need to explain every tiny bit of minutiae in this thread.

 

[dreamva]

Shark Casino

Just read all the articles about trying to get paid from Shark! Boy can I relate, they owed me 12,500 of which I received 4400 max payout at one time, after 3 weeks and 575 back into account. I have been trying to resolve this for over a month and have given them one last chance to resolve. If not cleared up by end of week, you'll be hearing my complaints...WOW! You will not believe it! I'll keep you posted on their integrity.

 

[tomil]

Just read all the articles about trying to get paid from Shark! Boy can I relate, they owed me 12,500 of which I received 4400 max payout at one time, after 3 weeks and 575 back into account. I have been trying to resolve this for over a month and have given them one last chance to resolve. If not cleared up by end of week, you'll be hearing my complaints...WOW! You will not believe it! I'll keep you posted on their integrity.

Yes, you requested a lot of different payouts for over $12K BUT you canceled most of them and played it all except the one for $4400, which we sent to you in full in a single payout, this information is available in your casino history for you to confirm as it is on our end where it shows that you or some one at your house cancelled the payouts requested.

 

[Tester]

Thanks again tomil for coming on board!

 

[mikepipe]

Yes, you requested a lot of different payouts for over $12K BUT you canceled most of them and played it all except the one for $4400, which we sent to you in full in a single payout, this information is available in your casino history for you to confirm as it is on our end where it shows that you or some one at your house cancelled the payouts requested.

Come on dreamva, deal or no deal?

 

[tomil]

Thanks again tomil for coming on board!

Anytime, thank you!
I will try to keep my self around.

 

[SKUNX]

Shark Casino SUCKS

Shark SUCKS!!!!

The owner of Shark Casino , Formerly Big Kahuna , owns BetsUS.com , BetReduction.com , Omni Sortsbook amongst others.

Run people this place is a shady as they come .. please take this as a warning I worked there and I know their MO.

Dont say you werent warned.

 

[Nifty29]

Come on dreamva, deal or no deal?

Fair question Dreamva - how about some more details?

Tester - do you play at Shark?

 

[dreamva]

The story is much more involved

OK Tomil, you seem to know everything, but you haven't a clue! I am still waiting for the "audit" play by play, that I have requested several times. One of the staff kept screwing around and reversing my payout requests, I have been lied to on several occasions, including where the payout was coming from and when! Everyone will find out the real story, if I do not receive the audit by tomorrow, which is the deadline I have given Shark. I am dealing with the higher ups right now and giving one last chance to resolve this, before I smear Shark's name and let people know the real story and shady operations. If in fact, they resolve this, I will also let everyone know.

Besides Tomil, I already posted that I received part of the money so your post is no news! Oh Tomil, do you know the relationship between "Greece" and Shark????

 

[tomil]

OK Tomil, you seem to know everything, but you haven't a clue! I am still waiting for the "audit" play by play, that I have requested several times. One of the staff kept screwing around and reversing my payout requests, I have been lied to on several occasions, including where the payout was coming from and when! Everyone will find out the real story, if I do not receive the audit by tomorrow, which is the deadline I have given Shark. I am dealing with the higher ups right now and giving one last chance to resolve this, before I smear Shark's name and let people know the real story and shady operations. If in fact, they resolve this, I will also let everyone know.

Besides Tomil, I already posted that I received part of the money so your post is no news! Oh Tomil, do you know the relationship between "Greece" and Shark????

The "part of the money" you received is the only payout request you left pending, all the other ones were cancel by you or some one at your house and to prove this I would like to propose you something: Any body here can be the judge, we allow the "judge" to log into your account and check the history, all payouts denied by us show as: Declined and all payouts cancelled by the customer show as: Cancelled after that we just change your password for a new one that only you know for security, Is that ok with you? And just one question: If we owed you that amount of money for over 3 weeks why you deposited on Feb, 25, 26, 27, 28, Mar, 01, 02, 03, 04 as a regular happy customer?

 

[chuchu59]

The "part of the money" you received is the only payout request you left pending, all the other ones were cancel by you or some one at your house and to prove this I would like to propose you something: Any body here can be the judge, we allow the "judge" to log into your account and check the history, all payouts denied by us show as: Declined and all payouts cancelled by the customer show as: Cancelled after that we just change your password for a new one that only you know for security, Is that ok with you? And just one question: If we owed you that amount of money for over 3 weeks why you deposited on Feb, 25, 26, 27, 28, Mar, 01, 02, 03, 04 as a regular happy customer?

Seems to be a fair proposal.

 

[mikepipe]

OK Tomil, you seem to know everything, but you haven't a clue! I am still waiting for the "audit" play by play, that I have requested several times. One of the staff kept screwing around and reversing my payout requests, I have been lied to on several occasions, including where the payout was coming from and when! Everyone will find out the real story, if I do not receive the audit by tomorrow, which is the deadline I have given Shark. I am dealing with the higher ups right now and giving one last chance to resolve this, before I smear Shark's name and let people know the real story and shady operations. If in fact, they resolve this, I will also let everyone know.

Besides Tomil, I already posted that I received part of the money so your post is no news! Oh Tomil, do you know the relationship between "Greece" and Shark????

Why not let us know the whole story NOW?
The forum is made for information exchange between players and casinos.
I am sure, there are many members, who will read a substantial story about difficulties with a casino with great interest.

 

[mikepipe]

greece and shark casino? No idea.
But here is the google top hit:

Shark Casino: "Multihand VP is not considered Video Poker ...- [ Diese Seite bersetzen ]Good luck, and don't let Shark Casino screw you! ... That's odd, because most RTG casino PLAYERS think that their T&C's are greek to them! ...
www.casinomeister.com/.../15760-shark-casino-multihand-video-poker-not-considered-video-poker.html - 114k - Im Cache - hnliche Seiten

 

[winbig]

If we owed you that amount of money for over 3 weeks why you deposited on Feb, 25, 26, 27, 28, Mar, 01, 02, 03, 04 as a regular happy customer?

This keeps getting more interesting each day.

The above statement is a classic example of a player reversing money to try and win more, only to lose it all - then depositing more to chase those losses.

If it's true, then the player really doesn't have a case IMHO.

 

[acepedro45]

Tomil,

Originally Posted by tomil
The "part of the money" you received is the only payout request you left pending, all the other ones were cancel by you or some one at your house and to prove this I would like to propose you something: Any body here can be the judge, we allow the "judge" to log into your account and check the history, all payouts denied by us show as: Declined and all payouts cancelled by the customer show as: Cancelled after that we just change your password for a new one that only you know for security, Is that ok with you? And just one question: If we owed you that amount of money for over 3 weeks why you deposited on Feb, 25, 26, 27, 28, Mar, 01, 02, 03, 04 as a regular happy customer?

While I admire the fact that you have thought up an innovative and unconventional solution to the problem, I don't think it's appropriate to suggest a third party log into a player's account. It's almost certainly forbidden in the T&C for one thing, for another, it's just asking for trouble if the "judge" were to place a friendly wager or two on behalf of the player. The controls in these casinos are adequate to make a determination of whether or not a player is requesting a payout without implementing Tomil's idea.

In my opinion, Tomil's proposal places both the player and the casino in a serious security situation.

 

[GemG7]

I cannot even believe that Tomil who works for Shark would compromise a players account and information with that suggestion. This casino should be moved from the "not recommended" list to the rogue list for even suggesting that.

 

[tomil]

I cannot even believe that Tomil who works for Shark would compromise a players account and information with that suggestion. This casino should be moved from the "not recommended" list to the rogue list for even suggesting that.

Customers are not even able to see their own name from his casino account...

 

[mikepipe]

At first i wish a Meisters yes or no, if Tomil can be accepted as a casino representative.

After that - - - lets talk on.
(if it does make any sense then)

 

[dreamva]

You are amazing Tomil

Tomil, of course I will not let anyone into my account. What do you think I am?

The reason the play by play was requested is because not only do I want it, but management as well, as one of your employess was screwing around with my account, when I would request payouts. He would deny or cancel my requests and dump the money back in my account. Also, there was a big misunderstanding when I first cashed out that this money was won on a bonus, which it was not. When money is won on a bonus, max payout is $2500, the rest disappears! I did not reverse ALL but 4400. Your log is incorrect, which is why we are doing the audit.

As I stated, I am working with management to resolve this matter, which by the way, is why I deposited a few times after that. I am not trying to RIP OFF anyone. I truly feel there has been an error and only the audit will provide that information, which is what I am waiting for. My frustration is in the UNPROFESSIONAL MANNER in which Shark has handled this matter.

As stated prior, I have given them till the end of week to get this to me, at which time, we will both go over it. I wish it was as simple as looking at my log, as it would have been taken care of long ago.

I have not crossed Shark off my list YET, as I finally got ONE decent man in management who is sincerely trying to help me.

I have expressed my concerns to him and to the Manager Craig, about mistreatment by staff, staff screwing with my account, lies, delays, excuses, you name it. They are also concerned and these issues, according to them will be addressed.

Unfortunately Tomil, you fit in the category of the others I spoke with who look at one thing and one thing only, black & white, instead of trying to find out what really happened here.

As for the rest of you, I wouldn't have even posted anything here yet, until next week if not resolved, but I related to the lies, FEDEX issues, etc that were already posted. It was simply a warning of caution, until these issues are resolved.

By the way Tomil, the checks come from Greece, which management didn't even know. I was told the checks all came from Costa Rica to Miami and then Fedex from there to recipient. Now don't you think management would know that?

So, if anyone wants to know the outcome of this, let me know and I will update you next week. Then the entire story will be told if not resolved.

For those of you that wish to slander me, you might thank me someday!

Enjoy your weekend!

OH and for the record Tomil, no one else lives at my house!

 

[winbig]

OH and for the record Tomil, no one else lives at my house!

Do you have any pets? Maybe they did it

 

[phynqster]

Tomil did not explain himself well. In the RTG system, changing a players password is not a difficult task. What he suggested was to make the password generic like "1234" and clear all funds from the account, so any player could log into the account and see the transaction history that would shoe what the casino had reversed and what the player had reversed. A third party could even take a screen shot and post it. After a few day the player could change the password to another one and noone but the original player would have access.
I have no idea about this case one way or another, but I do not like when casinos get unjustly called out, just as I hate when the casinos try to screw over a player.

 

[winbig]

Tomil did not explain himself well. In the RTG system, changing a players password is not a difficult task. What he suggested was to make the password generic like "1234" and clear all funds from the account, so any player could log into the account and see the transaction history that would shoe what the casino had reversed and what the player had reversed. A third party could even take a screen shot and post it. After a few day the player could change the password to another one and noone but the original player would have access.
I have no idea about this case one way or another, but I do not like when casinos get unjustly called out, just as I hate when the casinos try to screw over a player.

Even so, this is not solid proof as to whether or not the withdraws were denied or cancelled. Call me cynical, but who's to say this isn't a setup? Who's to say Shark didn't change the status of those withdraws from Denied to Canceled just for this stunt?

 

[dreamva]

You are funny winbig!

Do you have any pets? Maybe they did it

no hon, no pets either. just my lonely ole' self! but then, maybe there are spirits living here that i don't know about!

 

[dreamva]

Tomil did not explain himself well. In the RTG system, changing a players password is not a difficult task. What he suggested was to make the password generic like "1234" and clear all funds from the account, so any player could log into the account and see the transaction history that would shoe what the casino had reversed and what the player had reversed. A third party could even take a screen shot and post it. After a few day the player could change the password to another one and noone but the original player would have access.
I have no idea about this case one way or another, but I do not like when casinos get unjustly called out, just as I hate when the casinos try to screw over a player.

I wish it was that simple phynqster. the accounting history, shows the original requests, but then denials, cancels, etc. It is a nightmare and through no fault of mine. When I would do payout requests, a certain CSR would dump back into my account, saying I couldn't do that. I had three requests originally for 2500 each. Anyway this kept going on and on so it is a nightmare. we have gone thru the history step by step, and even the Mgr I am working with said something isn't right, so we need the audit. That is the lingering problem now, getting the audit! Wish me luck, I will be calling him in the morning to get an update and see if it has been sent.

 

[phynqster]

Winbig,
As an eccasino operator there are certain things we can and can not do. That is why Tomil said that if it was "denied" it was done by the casino, if it was "cancelled" that was the player. Now I am not saying it is beneath the intigrity of the casino to log into a players account using the players password and cancelling the request, but that would also show on where the IP address was comming from and you can easily identify someone with their hand in the cookie jar.

 

[nicaragua]

Just a little update that I received another withdrawal this week on time, as promised by tomil. I am now owed a little under $7000, so my case should be completely resolved before April!

 

[tomil]

As stated prior, I have given them till the end of week to get this to me, at which time, we will both go over it. I wish it was as simple as looking at my log, as it would have been taken care of long ago.

I sent you yesterday all your real money sessions since you started until you finished with $0.63 plus the winnings (payout requested) we sent you already, every single play from the same IP address, would you mind if I posted it here? wouldn't show any compromised information..

 

[winbig]

but that would also show on where the IP address was comming from and you can easily identify someone with their hand in the cookie jar.

*If* it happened, and *if* it wasn't done by management, then sure. Don't forget that IP addresses can easily be spoofed, and logs easily altered.

wouldn't show any compromised information..

As long as the IP information, banking information, or player's account number isn't in the logs, I don't see any harm...

 

[dreamva]

No thank you

Thanks Tomil for sending the info I requested, however, until I review it myself and go over it with the Manager I am working with, nothing will be posted here.

Why are you in such a big hurry to try and prove me wrong??? Did I ask for your help???

I will post it myself when resolution is brought to this, one way or the other. Find someone else to help, as I don't even know who you are or what position you have with the company. I will find out though.

 

[dreamva]

Who ARe YOU

Tomil, just spoke with Shark Management and they have no idea who you are so I suggest you identify yourself to them or your credibility is ZILCH!

By the way, where did you send this so called report to? According to management it hasn't even been printed yet?????

 

[tomil]

Tomil, just spoke with Shark Management and they have no idea who you are so I suggest you identify yourself to them or your credibility is ZILCH!

By the way, where did you send this so called report to? According to management it hasn't even been printed yet?????

My name is Joe, credit department.

 

[dreamva]

OH JOE!!!

Joe, The one who intercepted my confidential emails to the Operations Manager!! Now it all makes sense, as you know nothing!

 

[tomil]

Joe, The one who intercepted my confidential emails to the Operations Manager!! Now it all makes sense, as you know nothing!

Sorry to say this but I'm the one with more experience in Shark Casino right now and the "intercepted" email was sent from you to my email address, that's why I got it and replied, sorry for that...

 

[chuchu59]

Tomil, just spoke with Shark Management and they have no idea who you are so I suggest you identify yourself to them or your credibility is ZILCH!

By the way, where did you send this so called report to? According to management it hasn't even been printed yet?????

I am surprised that the management has no idea as to whom Tomil is. Unless they are too busy to care about this issue, they should easily have related Tomil to Joe.