Shark Casino hasn't been processing any payouts for two weeks

[sancho]

Shark claims to process payouts in 24 hours, but I have a sizeable withdrawal that has been pending for over two weeks.

For the first business week of delay (Nov. 20-24), I was told that the whole accounting dept. was off for the whole week due to Thanksgiving. I told support that a full week for Thanksgiving is quite outrageous for a casino that is supposed to process payouts in 24 hours. Support agreed on that, but was unwilling to conceed that this went contrary to their 24 payout rule, since it was an 'holiday'.

But then a second business week (Nov. 27 - Dec. 1) passed and I was now told that the accounting dept. is busy catching up on the backlog caused by their long Thanksgiving holiday. When I asked how one week off could justify two weeks late payments, I started to get a very defensive reaction.

What is going on at Shark?
Does anybody know?
Are they preparing to go bankrupt?
How can a casino stop processing payouts for two weeks?

I am very worried.

 

[me_and_ed]

Shark claims to process payouts in 24 hours, but I have a sizeable withdrawal that has been pending for over two weeks.

For the first business week of delay (Nov. 20-24), I was told that the whole accounting dept. was off for the whole week due to Thanksgiving. I told support that a full week for Thanksgiving is quite outrageous for a casino that is supposed to process payouts in 24 hours. Support agreed on that, but was unwilling to conceed that this went contrary to their 24 payout rule, since it was an 'holiday'.

But then a second business week (Nov. 27 - Dec. 1) passed and I was now told that the accounting dept. is busy catching up on the backlog caused by their long Thanksgiving holiday. When I asked how one week off could justify two weeks late payments, I started to get a very defensive reaction.

What is going on at Shark?
Does anybody know?
Are they preparing to go bankrupt?
How can a casino stop processing payouts for two weeks?

I am very worried.

I think Phynqster has something to do with these guys, try PM'ing him.

 

[Lord_Have_Mercy]

Are you surprised? I hope you get paid. But shark is in the same class as Virtual in my Book

 

[Rettahs]

Where the heck are these guys based at anyway? I mean if they are outside the United States of America and not American owned and operated why in the world would they be taking off a week for Thanksgiving lol.

 

[winbig]

Where the heck are these guys based at anyway? I mean if they are outside the United States of America and not American owned and operated why in the world would they be taking off a week for Thanksgiving lol.

I would say they took time off because most of their payouts were to US banks - BUT that wouldn't justify a whole week.

Nor would it justify ANY time off, because those payments would be put in the bank's queue.

 

[Addisyn]

They are located in Costa Rica. Right now I wouldn't touch them with a 10-foot pole. Their PR practices IMHO leave a lot to be desired.

 

[tennis_balls]

I would guess they needed to take a week off from processing payments in order to let the deposits catch up.

 

[AussieDave]

I would guess they needed to take a week off from processing payments in order to let the deposits catch up.

that's probably the most logical explaination.

Personally I wouldn't be touching any RTG casino unless it's promoted here at CM's, least you have some recourse if you run into any issues.

Try mainstreet group or iNetbet their the only RTG's I'll deposit at.

 

[SlotsWizard]

...if they are outside the United States of America and not American owned and operated why in the world would they be taking off a week for Thanksgiving...

Thanks for posting that - as I started reading the thread, this was the first thought that came to my mind. My second thought was, why do people keep playing at crappy casinos???

Based on recent posts in the Winner Screenshots thread by someone who turned a small comp - with a very low max cashout - into over $40,000, why would anyone bother playing at a place with such ridiculous rules? I don't get it.

 

[Addisyn]

Well the casino manager is from California and he went home for Thanksgiving. During that time all hell broke loose I guess. I received a very odd phone call from one of their people two days before Thanksgiving. He thought I was a high roller since phynster had funded some of us to do a mini research project on the RTGs.

This guy promised me he would get me my Random Jackpot win of over $7800.00 I had won and wasn't able to cash out. Wow! I was in heaven. So excited. He said if not the full amount at the very least $3000.00. He then gave me a $200.00 chip and told me to call back on Thursday.

Well I got a PM from phynster the next day, Wednesday.

Hey Girl,
Not to get your hopes up, but I need to know who talked to you. They did not talk to me and in fact lied to you. They have authorisation to give a 200 free chip, that you can cash out only 200 from. So please please please do not hit another Jackpot, because all you will get this time is 200.00 Sorry

Well it had been given and taken away again. I didn't mention this on the boards at the time because I filed a complaint with the Montana review people who are now defunct. I wasn't asking for monies just bringing to their attention these practices.

Indeed why play at a casino with such ridiculous rules! I second that! Yes I have a bad taste in my mouth from this and perhaps this post is self serving. If it is deemed to be inappropriate just delete it all mighty forum master.

 

[jetset]

I seem to recall that an ex-Virtual Casino manager that often posted here and the other site recently moved to Shark Casino, and was hoping to get things straightened up over there - *Virtual Ted* or *Phyngster* were his handles I think.

Shark Casino has a long and not altogether pleasant history on the Internet starting with its takeover by George Guiterrez's Angelciti group (experts at manouevring and hyping a penny stock)

There have been several corporate changes since then, but I'd bet that GG is still the puppet master over there, and he's probably feeling the chill of the UIGEA.

 

[phynqster]

Funny reading this thread that the player who started it has not contacted me prior to the posting or since he was given my contact details. What I also find interesting is at least two of the posters here who are bitching have cashed out in the last month and both were paid with in 24 hours. AS for bad terms, when a jackpot is made from "free" money than there are terms and conditions, but I forgot that the majority of the posters here are not gamblers, they believe they should 100% of the time and if they don't it is because the casino cheated, or machines are too tight, or casinos never pay in December. Funny,but I forgot that is what this forum is for is to reassure everyone that they will win everytime they gamble.
Jetset, you contacted me concerning a player who had come to you about a large withdrawal complaint, tell me has he contacted you since? Funny he received 10k durring the period we were "closed".
I am sorry to Addisyn, who told me what a sales person had told her and let her know, that he was not going to be able to change all of the rules and terms in the casino for her, that she knew she was not entitled to the random jackpot win, but she still wants it. In fact Addisyn, I would like to know on the slot I gave you funds to play on that was free money for a test, did the Jackpot meter go up? Yes of course it did, and it went up because you put " fun" money in to it. So if someone hit the Jackpot right after you finished playing, than everything you added to the jackpot should be deducted from the player who hit it correct?

 

[silcnlayc]

phynqster, I understand your frustration

What I also find interesting is at least two of the posters here who are bitching have cashed out in the last month and both were paid with in 24 hours.

and I will also back you up on the withdrawals that were processed in more than a timely fashion when I withdrew and also

I gave you funds to play on that was free money for a test, did the Jackpot meter go up? Yes of course it did,

on the real "fun" money you offered us to "try out the casino in which I really appreciated for you did NOT have to offer this. It was above and beyond ANYTHING any other casinos would offer ever. I ended up actually liking the casino more than others for the playback it gave for any given deposit. I uninstalled all others at that time and stayed strictly with your casino since the playback was so fair.

So if someone hit the Jackpot right after you finished playing, than everything you added to the jackpot should be deducted from the player who hit it correct?

Hmmm...quite frankly, I forgot that the real "fun" money actually did do this...something more to ponder now....

 

[soflat]

They're going to remove fun money from the Random Jackpot? Or was that sarcasm too like the rest of the post?

Personally I never cashed out or hit anything at Shark. Seemed very tight to me.

 

[silcnlayc]

They're going to remove fun money from the Random Jackpot?

Soflat, I didn't mean to confuse you. The funding that was offered was REAL money in real mode to try out the casino but we weren't allowed to cash out. So, this was why I said REAL "fun" money.

It was definitely fun because knowing that it was real money and you could play as crazy as you wanted or as much as you wanted or even as long as you wanted, it wasn't YOUR money you were spending...I forgot when playing, that the REAL jackpot was being funded with REAL money but with the CASINOS OWN money once again. Hope this clears it up a bit.

 

[soflat]

... but I forgot that the majority of the posters here are not gamblers, they believe they should 100% of the time and if they don't it is because the casino cheated, or machines are too tight, or casinos never pay in December. Funny,but I forgot that is what this forum is for is to reassure everyone that they will win everytime they gamble. ...

Funny, I don't see the payout percentages on the casino website. What are they set at? the lowest possible RTG payouts??

 

[henryVIII]

I can only agree with all the others who are asking "Why would anyone in their right mind play at Shark Casino"?

They are most definately seriously shady at best.

 

[me_and_ed]

I can only agree with all the others who are asking "Why would anyone in their right mind play at Shark Casino"?

They are most definately seriously shady at best.

Hence the name!!

 

[jetset]

QUOTE:Jetset, you contacted me concerning a player who had come to you about a large withdrawal complaint, tell me has he contacted you since? UNQUOTE

Phyngster, I am more than happy to confirm that we corresponded on behalf of a player who claimed to have a problem and I left him in your capable and hopefully helpful hands. He may even be reading this message board today, who knows?

I am pleased to see you around here and I believe that you are one of the good managers trying to do a difficult job, and I applaud you for that, but players are entitled to know the background when a series of complaints about any casino surfaces.

If GG is still in the convoluted ownership structure at Shark I hope he realises that if he follows your advice he can enhance the reputation of his casino substantially in the most effective way possible - by doing it right.

 

[Addisyn]

Warning this is a RANT!

You want to call me out on this board Steve? I know I am not entitled to that random jackpot. As soon as I won it I knew it! I talked with you for over 45 minutes begging you to let me have it. You know I had to try! I had never won that much money in my life before or after. Doubt I ever will. I took a bonus and the T&Cs were I couldn't cash out more than 10x my deposit.

When I hit the damn thing I knew I couldn't have it! That was never in dispute! It was when I received a phone call two days prior to Thanksgiving from a representative from Shark Casino thinking I was a high roller. It didn't dawn on me until after I had spoken to Chuck he was under this false impression. Couldn't he read those were manager's deposits?

I have never had any problems with Shark Casino. You cash out timely with an eCheck. It was all good until ole Chuck called me then I really saw red! When you emailed me and told me he lied to me that was the straw that broke the camel's back!

I am sorry to Addisyn, who told me what a sales person had told her and let her know, that he was not going to be able to change all of the rules and terms in the casino for her, that she knew she was not entitled to the random jackpot win, but she still wants it. In fact Addisyn, I would like to know on the slot I gave you funds to play on that was free money for a test, did the Jackpot meter go up? Yes of course it did, and it went up because you put " fun" money in to it. So if someone hit the Jackpot right after you finished playing, than everything you added to the jackpot should be deducted from the player who hit it correct?

When I played with the manager's money you asked us to do this. When I was finished and gave you my stats I reminded you at that time to remove all the comp points I had accrued from playing your money. I didn't want to take anything that didn't belong to me. Did I think for one minute about the Random Jackpot growing. Yes I saw it growing as I was playing. So what! I was playing with your money and you were inflating the RJ not me! And no nothing should have been deducted from anyone that won that RJ after I inflated it because that player wasn't involved in you giving me money to play with. Why should he/she suffer because you are trying to prove a point.

Never have I said I am entitled to the RJ I won! Only I would never play with a bonus in a RTG again without first making sure the RJ wasn't part of the T&Cs. You are the only casino that does this! I get offered bonuses by many RTG casinos and I always email back and get it in writing about the RJ wins. Since I hit the $7800.00 at Shark Casino I have hit three more RJs and was able to cashout each one in full. Why! Because I learned my lesson not to play with a bonus at a RTG!

Chuck told me it was wrong I didn't get the RJ! I didn't tell him! He told me! It was a dead issue with me until he brought it up again. Yes I still hate the fact I didn't get to keep my full win but I learned a valuable lesson and I was done with it. Then here comes someone out of the blue calling me at home telling me he will get me my RJ or at the very least $3000.00. Wow! This was so unbelievable to me. I told my husband about it and told him not to be overly optimistic since it was too good to be true. You know that old saying right? Chuck did say it was a done deal so I did have my hopes up.

I asked him during that phone call where you were. He never answered me directly but I got the impression you were no longer with the casino. That was what I was supposed to think right?

So please think about what you are saying when you post on this forum in respects to specific people I don't expect to win everytime I play. That is a fool who would think such a thing and I am no fool!

I have told the story about winning the $7800.00 a few times as an example not to use a bonus in certain circumstances. Someone else recently won a huge RJ and posted they were only allowed to withdraw a small portion of it due to using a bonus. I posted yes that is correct and to be sure to read the T&Cs before using one and contacting the casino specifically about the RJ.

The only thing I think I am entitled to is to be treated with respect and courtesy by you and your employees.

 

[me_and_ed]

You want to call me out on this board Steve? I know I am not entitled to that random jackpot. As soon as I won it I knew it! I talked with you for over 45 minutes begging you to let me have it. You know I had to try! I had never won that much money in my life before or after. Doubt I ever will. I took a bonus and the T&Cs were I couldn't cash out more than 10x my deposit.

When I hit the damn thing I knew I couldn't have it! That was never in dispute! It was when I received a phone call two days prior to Thanksgiving from a representative from Shark Casino thinking I was a high roller. It didn't dawn on me until after I had spoken to Chuck he was under this false impression. Couldn't he read those were manager's deposits?

I have never had any problems with Shark Casino. You cash out timely with an eCheck. It was all good until ole Chuck called me then I really saw red! When you emailed me and told me he lied to me that was the straw that broke the camel's back!



When I played with the manager's money you asked us to do this. When I was finished and gave you my stats I reminded you at that time to remove all the comp points I had accrued from playing your money. I didn't want to take anything that didn't belong to me. Did I think for one minute about the Random Jackpot growing. Yes I saw it growing as I was playing. So what! I was playing with your money and you were inflating the RJ not me! And no nothing should have been deducted from anyone that won that RJ after I inflated it because that player wasn't involved in you giving me money to play with. Why should he/she suffer because you are trying to prove a point.

Never have I said I am entitled to the RJ I won! Only I would never play with a bonus in a RTG again without first making sure the RJ wasn't part of the T&Cs. You are the only casino that does this! I get offered bonuses by many RTG casinos and I always email back and get it in writing about the RJ wins. Since I hit the $7800.00 at Shark Casino I have hit three more RJs and was able to cashout each one in full. Why! Because I learned my lesson not to play with a bonus at a RTG!

Chuck told me it was wrong I didn't get the RJ! I didn't tell him! He told me! It was a dead issue with me until he brought it up again. Yes I still hate the fact I didn't get to keep my full win but I learned a valuable lesson and I was done with it. Then here comes someone out of the blue calling me at home telling me he will get me my RJ or at the very least $3000.00. Wow! This was so unbelievable to me. I told my husband about it and told him not to be overly optimistic since it was too good to be true. You know that old saying right? Chuck did say it was a done deal so I did have my hopes up.

I asked him during that phone call where you were. He never answered me directly but I got the impression you were no longer with the casino. That was what I was supposed to think right?

So please think about what you are saying when you post on this forum in respects to specific people I don't expect to win everytime I play. That is a fool who would think such a thing and I am no fool!

I have told the story about winning the $7800.00 a few times as an example not to use a bonus in certain circumstances. Someone else recently won a huge RJ and posted they were only allowed to withdraw a small portion of it due to using a bonus. I posted yes that is correct and to be sure to read the T&Cs before using one and contacting the casino specifically about the RJ.

The only thing I think I am entitled to is to be treated with respect and courtesy by you and your employees.

It's a great rant, I agree 100%.:notworthy

 

[jenn1381]

The only thing I think I am entitled to is to be treated with respect and courtesy by you and your employees.

AMEN to that!!!! One thing that really boils my blood about the whole online gaming industry is that somewhere along the way we've allowed casino's to get a holy'er than thou attitude. They're allowed to do and say whatever the hell they want and they risk next to no punishment because they can say whatever they want in their T&C's. The line that always gets me is "The decision of the casino will be final and will not be reversed under any circumstances". Basically what this means to me is, I can do whatever I want to screw you over and you can't touch me.. neener neener. LOL.

Casino's need to remember that we are their customers. WE pay their paychecks. We pay their bills and feed their families. We deserve a fair and honest relationship with the casino.

I don't get the whole RTG random jackpot thing anyways. Most players LIKE to play with bonuses, low rollers especially, to prolong their play time. If I went to a B&M casino and they gave me a $20 comp, and I hit a 4k jackpot with it, do you think they'd say nope, sorry. Can't pay you because you won on a comp. They'd be laughed out of buisness!!! But yet online casinos can once again do and say whatever they want and get away with it.

Quite honestly, I think addisyn said it plain and simple. We don't expect to win all the time, this is gambling. It wouldn't BE gambling if we won each and everytime. All the average player wants is a safe place to go enjoy a few spins or cards without having to worry about being paid when we win. We are paying customers and deserve the same respect you'd expect while talking to a manager at Walmart. The whole limiting wins is leaving a bad taste in most players mouths and giving RTG a bad name. I sure wish these casino's would realize that. Until then, I'll continue taking my hard earned cash elsewhere.

 

[sancho]

Funny reading this thread that the player who started it has not contacted me prior to the posting or since he was given my contact details.

phynqster, the reason I didn't contact you after your name was posted here is that in the meantime I had received a very formal promise of payment from support and I decided to wait on that. The fact is that I my withdrawal finally got processed. I just didn't get a chance to come back to the board and say it until now. Sorry.

Other than this long wait for my withdrawal, I have personally no reason to complain about Shark.

 

[Addisyn]

I have never had any problems with Shark Casino. You cash out timely with an eCheck. It was all good until ole Chuck called me then I really saw red! When you emailed me and told me he lied to me that was the straw that broke the camel's back!

Did you read this part Steve? Or did you gloss over it? That is the pertinent part of my entire rant. I have never had a problem with your casino until this whole thing just prior to Thanksgiving took place.

I am so sorry I am not delighted to have not been able to cashout $6800.00 of the $7800.00 I won. Like I said in my post I knew I couldn't at the time I won. I called you! Never did I attempt to cashout the full amount. You are the one making me out to be some foolish gambler who thinks I deserve this money.

Again if you didn't read my entire rant this is what I think I am entitled to from Shark Casino and any other casino where I deposit.

The only thing I think I am entitled to is to be treated with respect and courtesy by you and your employees.

So you might realize when you are thanking people in this forum simply because they aren't disagreeing with you or are capitulating to you it comes across as a bit petty IMHO.

 

[winbig]

So you might realize when you are thanking people in this forum simply because they aren't disagreeing with you or are capitulating to you it comes across as a bit petty IMHO.

Or to take the time to thank somebody but not take the time to reply to a long message directed towards them...

 

[me_and_ed]

Or to take the time to thank somebody but not take the time to reply to a long message directed towards them...

I think thats called "selective hearing".

 

[vinylweatherman]

Shark

Did you read this part Steve? Or did you gloss over it? That is the pertinent part of my entire rant. I have never had a problem with your casino until this whole thing just prior to Thanksgiving took place.

I am so sorry I am not delighted to have not been able to cashout $6800.00 of the $7800.00 I won. Like I said in my post I knew I couldn't at the time I won. I called you! Never did I attempt to cashout the full amount. You are the one making me out to be some foolish gambler who thinks I deserve this money.

Again if you didn't read my entire rant this is what I think I am entitled to from Shark Casino and any other casino where I deposit.



So you might realize when you are thanking people in this forum simply because they aren't disagreeing with you or are capitulating to you it comes across as a bit petty IMHO.

Shark by name, Shark by nature,

Players have the right NOT to be phoned out of the blue by an employee whose job is to deliberately LIE about something the player has already resigned themselves to be a "done deal".
The purpose of this lie seems to have been to elicit further deposits, and perhaps to inflate someone's commission.
This must surely be the nail in the coffin to get this lot rogued - the rep phoned the player with this bogus offer, the player did not ask an unusual question that CS inadvertently got wrong.

Big predators always seem at the top of the food chain, but their undoing is often at the hands of the very smallest, but most numerous, predators, BACTERIA!

 

[silcnlayc]

OK, I am going to jump in with BOTH feet here and it just might end up in my mouth, but what the heck...I always like the tast of good old leather anyway...

Players have the right NOT to be phoned out of the blue by an employee

This here is not entirely true. I am nowhere near a high roller and I get calls "out of the blue" from land casino CS reps all the time. Sometimes they reach me, sometimes they don't and leave a nice message about all the things I am missing by not visiting MORE OFTEN...and all the offers they have waiting for me for when I call and make free room reservations,free spa reservations, free dinner or show reservations.....I think you get the picture.. So all the hollering of wishing these online casinos were more like B&M ones, well..they are similar (but not actually the same) and I know, I know,

the rep phoned the player with this bogus offer, the player did not ask an unusual question that CS inadvertently got wrong.

but the only ones on that phone WERE Addisyn and the cs that called her. Maybe the misunderstanding was mutual?

I know exactly what I did when I was not allowed to keep funds on my first (and last of course) try with a bonus and we couldn't come to terms (this is another RTG casino). I closed my account permanently and walked away. To this day it is still closed.

I talked with you for over 45 minutes begging you to let me have it. You know I had to try!

Yes , you did, just as I did..but the nasty taste in the mouth never goes away and my win was nowhere near what yours was and neither was my discussion (all of 5 minutes)..so I know I would have been devasted/angry/the whole bowl of wax and I would NEVER have gone back..that is what was interesting in this whole thing..

When you emailed me and told me he lied to me that was the straw that broke the camel's back!

He owned up to it ...while others would have strung you along for a very long time without ANY RESPONSE as you see on this board the many have complaints on here about no responses from cs's or casino reps and all the EMPTY promises ....this I give to him!

I am now ready for the flogging....

 

[vinylweatherman]

Blue.

The pertinent fact about my first quote was not so much about it being a call out of the blue, but the fact it seems to have been designed as a deliberate deception, rather than the courtesy call one might expect from a land based casino. This was made worse when further mistruths were added when questions were asked about the offer.
This idea of a rep phoning with a "special deal", and management then saying it was all a big mistake is the mark of the rogue (it's a casinomeister DON'T - get all such offers in writing). A reputable casino would stand by such an offer and would severely discipline the employee who stepped out of line. Seems in this case the Shark is implying the player was silly to believe the claims made by the employee, and should have known better. Really, if my bank manager tells me I will receive a 1% bonus if I keep my cash invested for a year, that is what I expect to get - I don'r expect to find out he lied in order to get me to deposit my savings, and if he did, there are regulatory authorities to complain to, with the outcome that the bank will have to honour the deal and take the hit.
The next post from our friend at Skark should be to relate the tale of the dismissal of this rogue employee for this most unprofessional behaviour, or we may believe he did what he was supposed to, but got caught out this time.

 

[winbig]

Calls from casinos offering you free rooms, meals, etc. can hardly be compared to casinos calling you to offer a many strings attached bonus on your next deposit. Online casinos need to stick to online communication, NOT phone &/or snail mail offers.

 

[phynqster]

Yes the employee who called her was soliciting a deposit, but no offer was made. In fact he was just trying to make contct and explain to her that he was the "casino host" and how could he help her. He would have had no idea about the Random Jackpot from a couple of months before. So Addisyn brought it up to him, because he asked the question what could he do to help her. So yes he was wrong for telling her that he would try(or get) her the Jackpot or something. Funny, he would have been wrong either way, had he just said NO, that would not be what the customer wanted to hear, because he should have said what he did to the customer" I will talk to the manager and see what I can do". As far as the comment that he would get her at least 3000? I have no idea where or why he would have said this to the customer, or if it was a misunderstanding between the parties. I am not privie to what was said. All I know is that from home I let Addisyn know that all though he had not even talked to me, that we had not changed any rules or terms, and she was still not entitled to the win. By the way the casino host did give her a 200 free chip( which had terms and conditions) and no she did not deposit.
I was never attacking her, I was just explaining the situation from my end, in fact I have a working relationship with her, and as she said spent 45 minutes on the phone with her, and have always responded and worked with her on a number of "insider" questions she has asked me. In fact I really like her and have and still enjoy working with her. So I formally apologize for what might have been deemed an attack. As for not commenting, and only sending out thanks, that was because this thread has gone to a different direction from how it started and the original poster who brought up the question had all ready been paid. So there was no reason to bump a thread that had all ready run its course, so I just sent some thanks out instead of prolonging it.

 

[Addisyn]

Last response to set the record straight. Chuck didn't call to offer me anything. He called and said he had been reviewing my account. Chuck already knew about the RJ win and the large deposits figuring it was me making them.

He said he would speak to the owner of the casino, not to a manager. When I asked him if he meant Steve he said you were "mean". I told him you had always been nice to me. That is why I was left with the impression you were no longer with Shark Casino. He sounded like it had changed hands.

Chuck said I will get you that RJ because it was "wrong" for me not to have it. He said it shouldn't have been included in the T&Cs. What he said was I will get you the whole thing and if not I will get you at least $3000.00. This is the absolute and utter truth. Go talk to him. I just called the casino and he is off tonight. Perhaps, you can talk to him tomorrow.

finis

 

[Reef]

Online casinos need to stick to online communication, NOT phone &/or snail mail offers.

QFT!

 

[gerilege]

Payday

Today I received my courier cheque via Fedex from Shark Casino. I can't remember the exact date when I requested the cash-out, but I think it was ~3 weeks ago. My original cashout request was submitted a lot earlier (~6 weeks), but it took a few weeks until the "review" of my account has been finished and I also had some wr left.

There's definitely room left for cashout processing improvement, but I experienced no explicit/intended delay, and none of the customer service members' statements were contradictory.

It would be better if the casino would contact the player when there's a problem with cashout request, not just wait until the player contacts the casino. This small step would speed up the cashout process, and increase the overall quality of the casino's customer service.

So my shark casino summary:

+ Generous signup bonus credited without problems immediately
+ Help offered, when my credit card deposit failed.
+ Huge win was paid out according to the T&C
+ CS was always available when I tried
+ Got personal popups twice (congrats&ask for documentation)
+ The final promised date for sending out the check (last Monday) was likely kept or almost kept (check received today, should have been a bit faster via Fedex even considering oversea package).

0 My credit card was not accepted automatically online.

- WR tracking was likely not accurate in the casino client.
- My first cashout request was declined without comments, I had to phone CS (I didn't fulfil the wr.)
- I sent some verification documents, and got no reply.
- My second cashout was pending for maybe a week, I had to ask CS again, and got the reply that I had to fill out an authentication form. I sent it back (no reply again), but the cashout was still pending, and I had to phone once again and ask CS to have a look.
- Despite having no open issues, my cashout was only scheduled 6 day later than it would have been theoretically possible.

 

[sneakattack]

Just got my first 2500 of a larger cashout. It took 4 days from when i sent docs into the money hitting neteller. Im pretty impressed i was expecting to have to wait alot longer, now i get to see how long the next two payments take.

 

[phynqster]

Sneakattack, does that mean that we can take our time on the next couple of payments?
Gerilege, Do not forget to mention that you were a first time customer, who deposited with a CREDIT CARD from Hungury, and did not send in your paperwork for 2 weeks. That is what led to your delay, and also a check being mailed to you.

 

[winbig]

Gerilege, Do not forget to mention that you were a first time customer, who deposited with a CREDIT CARD from Hungury, and did not send in your paperwork for 2 weeks. That is what led to your delay, and also a check being mailed to you.

Did you miss:

- My second cashout was pending for maybe a week, I had to ask CS again, and got the reply that I had to fill out an authentication form. I sent it back (no reply again), but the cashout was still pending, and I had to phone once again and ask CS to have a look.

?

 

[winbig]

I love double posts

 

[jenn1381]

Sneakattack, does that mean that we can take our time on the next couple of payments?

Wow.. someone pays the casino a compliment, and you respond with a smart ass remark such as this? NO it doesn't mean you can take your friggin time, NO casino should have that right and it sickens me to death that so many seem to think they can! Can I take my time paying you for my deposit? If I didn't pay I'd be banned.

Unbelieveable.

 

[Reef]

Sneakattack, does that mean that we can take our time on the next couple of payments?

either a badly written joke / missed sarcasm or something is seriously wrong here.

 

[Addisyn]

Is there a reason why a withdrawal in paid in increments? Did the player cashout in several parts? I am seriously interested in this as I read another post about someone having a huge win at another casino and having to take monthly payments.

Is it written in the T&Cs or somewhere for each online casino you may make installment payments?

Thank you for your response.

 

[Reef]

What I'm confused about is why the online casino industry is as big as it is even after all of these issues of shady casinos, slow-payment, non-payment, shady advertising, etc.

 

[winbig]

either a badly written joke / missed sarcasm or something is seriously wrong here.

Even if it was sarcasm or a joke, it was hardly appropriate.

 

[Rusty]

It was obviously a joke though a misplaced one.Still, a bit harsh to crucify someone for having a sense of humour, he was just trying to empathise IMO.

 

[winbig]

It was obviously a joke though a misplaced one.Still, a bit harsh to crucify someone for having a sense of humour, he was just trying to empathise IMO.

If he would have actually thanked the player for the compliment, then maybe.....but, to each their own

 

[sneakattack]

Sneakattack, does that mean that we can take our time on the next couple of payments?

.....sarcasm, maybe. A little out of character for a rep that someone consistently doesnt pay on time.

Is there a reason why a withdrawal in paid in increments? Did the player cashout in several parts? I am seriously interested in this as I read another post about someone having a huge win at another casino and having to take monthly payments.

Is it written in the T&Cs or somewhere for each online casino you may make installment payments?

Thank you for your response.

Most RTGs have terms that invovle max payouts of 2-2.5k a week.

 

[siriuscirrus]

.....sarcasm, maybe. A little out of character for a rep that someone consistently doesnt pay on time.



Most RTGs have terms that invovle max payouts of 2-2.5k a week.

You are lucky on big cashouts if you get 2.5k a month even when its agreed to before a deposit on a deal is made.

 

[gerilege]

Thanks for the reply

Gerilege, Do not forget to mention that you were a first time customer, who deposited with a CREDIT CARD from Hungury, and did not send in your paperwork for 2 weeks. That is what led to your delay, and also a check being mailed to you.

I always appreciate when a CS rep replies on player's posts.

I tried to be quite objective in my post, but I have to be more precise.

I have sent my docs first on 7th November, and I mentioned that I couldn't find or download the required "authentication form" on your website. Got no reply.

At the same time I made a cash-out request. This request was rejected without any feedback. I learned via live chat that I didn't fulfil the wr. I assumed that I already fulfilled the wr, as the whole amount became withdrawable in the cashier. Earlier all the money was on my bonus account. I think everyone would assume that the wr is completed if the money becomes marked as "withrawable". But having another look, the comp points indicated that the wr was indeed not complete, so I completed the wr on 12th of November, and resubmitted the cashout request, which was again rejected without feedback.

On 20th November I received the voucher template, which I have sent back on 23th November. Got no reply again, and my cashout was still pending. Then on 27th or 28th I contacted the live chat for explanation. First I got the information, that I still have outstanding documentation, then I told that I have already sent them, and after a while I was promised that the payment will be made on 4th of December, but on 6th of December the tracking# was still unavailable. And I received the cheque on 11th of December. This is the whole story.

I never disputed that some part of the delay might have been caused by me. I just described that there's room for improvement. I also mentioned the good parts of my experience. The essential of my post is: "Let the customer now what's the problem immediately, if there's any!" So I can accept that from 7-12th November and 20-23rd November the ball was on my side. But periods between 12th-19th of November and 24th of November - 4th of December were partly wasted time, which we might have been able to shorten, if you were a bit more proactive.

Another small issue. As I already mentioned, I really appreciate your reply here. But it would be very nice, that the next time you mention Hungary, you could take care of the spelling. My English is very far from good, but I try to take care to never write something like Culifornia or Shurk Casino.

And just another small note, not directly issued to you, but to all casino reps. You explicitly mentioned credit card AND Hungary. I know the past - almost exclusively offline - issues, and I understand that all credit card processes are also in the player's interest. But please note that:
- Unsimilar to US., it's almost impossible to recall CC transactions from Hungary.
- I'm in the online gambling world since almost 4 years now, and I visit a lot of gambling forums. I can't remember one single problem with Hungarian CC deposits. I never heard about accusements, frauds or cheats in the online gambling world.

 

[lanidar]

I seem to recall that an ex-Virtual Casino manager that often posted here and the other site recently moved to Shark Casino, and was hoping to get things straightened up over there - *Virtual Ted* or *Phyngster* were his handles I think.

Shark Casino has a long and not altogether pleasant history on the Internet starting with its takeover by George Guiterrez's Angelciti group (experts at manouevring and hyping a penny stock)

There have been several corporate changes since then, but I'd bet that GG is still the puppet master over there, and he's probably feeling the chill of the UIGEA.

I was informed about this thread a couple of days ago.
After checking around, I found out that Teddy Boy / Phynqster HAD worked at Shark.
I am also led to believe that he was fired sometime in December.
My heart bleeds for him.

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