Shark Casino hasn't been processing any payouts for two weeks

sancho

Dormant account
Joined
Aug 10, 2004
Shark claims to process payouts in 24 hours, but I have a sizeable withdrawal that has been pending for over two weeks.

For the first business week of delay (Nov. 20-24), I was told that the whole accounting dept. was off for the whole week due to Thanksgiving. I told support that a full week for Thanksgiving is quite outrageous for a casino that is supposed to process payouts in 24 hours. Support agreed on that, but was unwilling to conceed that this went contrary to their 24 payout rule, since it was an 'holiday'.

But then a second business week (Nov. 27 - Dec. 1) passed and I was now told that the accounting dept. is busy catching up on the backlog caused by their long Thanksgiving holiday. When I asked how one week off could justify two weeks late payments, I started to get a very defensive reaction.

What is going on at Shark?
Does anybody know?
Are they preparing to go bankrupt?
How can a casino stop processing payouts for two weeks?

I am very worried.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Shark claims to process payouts in 24 hours, but I have a sizeable withdrawal that has been pending for over two weeks.

For the first business week of delay (Nov. 20-24), I was told that the whole accounting dept. was off for the whole week due to Thanksgiving. I told support that a full week for Thanksgiving is quite outrageous for a casino that is supposed to process payouts in 24 hours. Support agreed on that, but was unwilling to conceed that this went contrary to their 24 payout rule, since it was an 'holiday'.

But then a second business week (Nov. 27 - Dec. 1) passed and I was now told that the accounting dept. is busy catching up on the backlog caused by their long Thanksgiving holiday. When I asked how one week off could justify two weeks late payments, I started to get a very defensive reaction.

What is going on at Shark?
Does anybody know?
Are they preparing to go bankrupt?
How can a casino stop processing payouts for two weeks?

I am very worried.




I think Phynqster has something to do with these guys, try PM'ing him.
 

Rettahs

Dormant account
Joined
Aug 1, 2006
Location
Saint Louis
Where the heck are these guys based at anyway? I mean if they are outside the United States of America and not American owned and operated why in the world would they be taking off a week for Thanksgiving lol.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Where the heck are these guys based at anyway? I mean if they are outside the United States of America and not American owned and operated why in the world would they be taking off a week for Thanksgiving lol.

I would say they took time off because most of their payouts were to US banks - BUT that wouldn't justify a whole week.

Nor would it justify ANY time off, because those payments would be put in the bank's queue.
 

Addisyn

Dormant account
Joined
Oct 4, 2006
Location
Underground Sewer Access
They are located in Costa Rica. Right now I wouldn't touch them with a 10-foot pole. Their PR practices IMHO leave a lot to be desired.
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
I would guess they needed to take a week off from processing payments in order to let the deposits catch up.

:thumbsup: that's probably the most logical explaination.

Personally I wouldn't be touching any RTG casino unless it's promoted here at CM's, least you have some recourse if you run into any issues.

Try mainstreet group or iNetbet their the only RTG's I'll deposit at.
 

SlotsWizard

Dormant account
Joined
May 11, 2006
Location
North of Antarctica
...if they are outside the United States of America and not American owned and operated why in the world would they be taking off a week for Thanksgiving...
Thanks for posting that - as I started reading the thread, this was the first thought that came to my mind. My second thought was, why do people keep playing at crappy casinos???

Based on recent posts in the Winner Screenshots thread by someone who turned a small comp - with a very low max cashout - into over $40,000, why would anyone bother playing at a place with such ridiculous rules? I don't get it.
 

Addisyn

Dormant account
Joined
Oct 4, 2006
Location
Underground Sewer Access
Well the casino manager is from California and he went home for Thanksgiving. During that time all hell broke loose I guess. I received a very odd phone call from one of their people two days before Thanksgiving. He thought I was a high roller since phynster had funded some of us to do a mini research project on the RTGs.

This guy promised me he would get me my Random Jackpot win of over $7800.00 I had won and wasn't able to cash out. Wow! I was in heaven. So excited. He said if not the full amount at the very least $3000.00. He then gave me a $200.00 chip and told me to call back on Thursday.

Well I got a PM from phynster the next day, Wednesday.

Hey Girl,
Not to get your hopes up, but I need to know who talked to you. They did not talk to me and in fact lied to you. They have authorisation to give a 200 free chip, that you can cash out only 200 from. So please please please do not hit another Jackpot, because all you will get this time is 200.00 Sorry

Well it had been given and taken away again. I didn't mention this on the boards at the time because I filed a complaint with the Montana review people who are now defunct. I wasn't asking for monies just bringing to their attention these practices.

Indeed why play at a casino with such ridiculous rules! I second that! Yes I have a bad taste in my mouth from this and perhaps this post is self serving. If it is deemed to be inappropriate just delete it all mighty forum master. :D
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
I seem to recall that an ex-Virtual Casino manager that often posted here and the other site recently moved to Shark Casino, and was hoping to get things straightened up over there - *Virtual Ted* or *Phyngster* were his handles I think.

Shark Casino has a long and not altogether pleasant history on the Internet starting with its takeover by George Guiterrez's Angelciti group (experts at manouevring and hyping a penny stock)

There have been several corporate changes since then, but I'd bet that GG is still the puppet master over there, and he's probably feeling the chill of the UIGEA.
 

phynqster

Experienced Member
Joined
Jul 15, 2004
Location
los angeles, ca
Funny reading this thread that the player who started it has not contacted me prior to the posting or since he was given my contact details. What I also find interesting is at least two of the posters here who are bitching have cashed out in the last month and both were paid with in 24 hours. AS for bad terms, when a jackpot is made from "free" money than there are terms and conditions, but I forgot that the majority of the posters here are not gamblers, they believe they should 100% of the time and if they don't it is because the casino cheated, or machines are too tight, or casinos never pay in December. Funny,but I forgot that is what this forum is for is to reassure everyone that they will win everytime they gamble.
Jetset, you contacted me concerning a player who had come to you about a large withdrawal complaint, tell me has he contacted you since? Funny he received 10k durring the period we were "closed".
I am sorry to Addisyn, who told me what a sales person had told her and let her know, that he was not going to be able to change all of the rules and terms in the casino for her, that she knew she was not entitled to the random jackpot win, but she still wants it. In fact Addisyn, I would like to know on the slot I gave you funds to play on that was free money for a test, did the Jackpot meter go up? Yes of course it did, and it went up because you put " fun" money in to it. So if someone hit the Jackpot right after you finished playing, than everything you added to the jackpot should be deducted from the player who hit it correct?
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
phynqster, I understand your frustration
What I also find interesting is at least two of the posters here who are bitching have cashed out in the last month and both were paid with in 24 hours.
and I will also back you up on the withdrawals that were processed in more than a timely fashion when I withdrew and also
I gave you funds to play on that was free money for a test, did the Jackpot meter go up? Yes of course it did,
on the real "fun" money you offered us to "try out the casino in which I really appreciated for you did NOT have to offer this. It was above and beyond ANYTHING any other casinos would offer ever. I ended up actually liking the casino more than others for the playback it gave for any given deposit. I uninstalled all others at that time and stayed strictly with your casino since the playback was so fair.
So if someone hit the Jackpot right after you finished playing, than everything you added to the jackpot should be deducted from the player who hit it correct?
Hmmm...quite frankly, I forgot that the real "fun" money actually did do this...something more to ponder now....:rolleyes:
 

soflat

Dormant Account
Joined
Oct 3, 2005
Location
Florida
They're going to remove fun money from the Random Jackpot? Or was that sarcasm too like the rest of the post?

Personally I never cashed out or hit anything at Shark. Seemed very tight to me.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
They're going to remove fun money from the Random Jackpot?
Soflat, I didn't mean to confuse you. The funding that was offered was REAL money in real mode to try out the casino but we weren't allowed to cash out. So, this was why I said REAL "fun" money.

It was definitely fun because knowing that it was real money and you could play as crazy as you wanted or as much as you wanted or even as long as you wanted, it wasn't YOUR money you were spending...I forgot when playing, that the REAL jackpot was being funded with REAL money but with the CASINOS OWN money once again. Hope this clears it up a bit.
 

soflat

Dormant Account
Joined
Oct 3, 2005
Location
Florida
... but I forgot that the majority of the posters here are not gamblers, they believe they should 100% of the time and if they don't it is because the casino cheated, or machines are too tight, or casinos never pay in December. Funny,but I forgot that is what this forum is for is to reassure everyone that they will win everytime they gamble. ...

Funny, I don't see the payout percentages on the casino website. What are they set at? the lowest possible RTG payouts??
 

henryVIII

Dormant account
Joined
Jun 7, 2006
Location
UK
I can only agree with all the others who are asking "Why would anyone in their right mind play at Shark Casino"?

They are most definately seriously shady at best.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
QUOTE:Jetset, you contacted me concerning a player who had come to you about a large withdrawal complaint, tell me has he contacted you since? UNQUOTE

Phyngster, I am more than happy to confirm that we corresponded on behalf of a player who claimed to have a problem and I left him in your capable and hopefully helpful hands. He may even be reading this message board today, who knows?

I am pleased to see you around here and I believe that you are one of the good managers trying to do a difficult job, and I applaud you for that, but players are entitled to know the background when a series of complaints about any casino surfaces.

If GG is still in the convoluted ownership structure at Shark I hope he realises that if he follows your advice he can enhance the reputation of his casino substantially in the most effective way possible - by doing it right.
 

Addisyn

Dormant account
Joined
Oct 4, 2006
Location
Underground Sewer Access
Warning this is a RANT!

You want to call me out on this board Steve? I know I am not entitled to that random jackpot. As soon as I won it I knew it! I talked with you for over 45 minutes begging you to let me have it. You know I had to try! I had never won that much money in my life before or after. Doubt I ever will. I took a bonus and the T&Cs were I couldn't cash out more than 10x my deposit.

When I hit the damn thing I knew I couldn't have it! That was never in dispute! It was when I received a phone call two days prior to Thanksgiving from a representative from Shark Casino thinking I was a high roller. It didn't dawn on me until after I had spoken to Chuck he was under this false impression. Couldn't he read those were manager's deposits?

I have never had any problems with Shark Casino. You cash out timely with an eCheck. It was all good until ole Chuck called me then I really saw red! When you emailed me and told me he lied to me that was the straw that broke the camel's back!

I am sorry to Addisyn, who told me what a sales person had told her and let her know, that he was not going to be able to change all of the rules and terms in the casino for her, that she knew she was not entitled to the random jackpot win, but she still wants it. In fact Addisyn, I would like to know on the slot I gave you funds to play on that was free money for a test, did the Jackpot meter go up? Yes of course it did, and it went up because you put " fun" money in to it. So if someone hit the Jackpot right after you finished playing, than everything you added to the jackpot should be deducted from the player who hit it correct?

When I played with the manager's money you asked us to do this. When I was finished and gave you my stats I reminded you at that time to remove all the comp points I had accrued from playing your money. I didn't want to take anything that didn't belong to me. Did I think for one minute about the Random Jackpot growing. Yes I saw it growing as I was playing. So what! I was playing with your money and you were inflating the RJ not me! And no nothing should have been deducted from anyone that won that RJ after I inflated it because that player wasn't involved in you giving me money to play with. Why should he/she suffer because you are trying to prove a point.

Never have I said I am entitled to the RJ I won! Only I would never play with a bonus in a RTG again without first making sure the RJ wasn't part of the T&Cs. You are the only casino that does this! I get offered bonuses by many RTG casinos and I always email back and get it in writing about the RJ wins. Since I hit the $7800.00 at Shark Casino I have hit three more RJs and was able to cashout each one in full. Why! Because I learned my lesson not to play with a bonus at a RTG!

Chuck told me it was wrong I didn't get the RJ! I didn't tell him! He told me! It was a dead issue with me until he brought it up again. Yes I still hate the fact I didn't get to keep my full win but I learned a valuable lesson and I was done with it. Then here comes someone out of the blue calling me at home telling me he will get me my RJ or at the very least $3000.00. Wow! This was so unbelievable to me. I told my husband about it and told him not to be overly optimistic since it was too good to be true. You know that old saying right? Chuck did say it was a done deal so I did have my hopes up.

I asked him during that phone call where you were. He never answered me directly but I got the impression you were no longer with the casino. That was what I was supposed to think right?

So please think about what you are saying when you post on this forum in respects to specific people I don't expect to win everytime I play. That is a fool who would think such a thing and I am no fool!

I have told the story about winning the $7800.00 a few times as an example not to use a bonus in certain circumstances. Someone else recently won a huge RJ and posted they were only allowed to withdraw a small portion of it due to using a bonus. I posted yes that is correct and to be sure to read the T&Cs before using one and contacting the casino specifically about the RJ.

The only thing I think I am entitled to is to be treated with respect and courtesy by you and your employees.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
You want to call me out on this board Steve? I know I am not entitled to that random jackpot. As soon as I won it I knew it! I talked with you for over 45 minutes begging you to let me have it. You know I had to try! I had never won that much money in my life before or after. Doubt I ever will. I took a bonus and the T&Cs were I couldn't cash out more than 10x my deposit.

When I hit the damn thing I knew I couldn't have it! That was never in dispute! It was when I received a phone call two days prior to Thanksgiving from a representative from Shark Casino thinking I was a high roller. It didn't dawn on me until after I had spoken to Chuck he was under this false impression. Couldn't he read those were manager's deposits?

I have never had any problems with Shark Casino. You cash out timely with an eCheck. It was all good until ole Chuck called me then I really saw red! When you emailed me and told me he lied to me that was the straw that broke the camel's back!



When I played with the manager's money you asked us to do this. When I was finished and gave you my stats I reminded you at that time to remove all the comp points I had accrued from playing your money. I didn't want to take anything that didn't belong to me. Did I think for one minute about the Random Jackpot growing. Yes I saw it growing as I was playing. So what! I was playing with your money and you were inflating the RJ not me! And no nothing should have been deducted from anyone that won that RJ after I inflated it because that player wasn't involved in you giving me money to play with. Why should he/she suffer because you are trying to prove a point.

Never have I said I am entitled to the RJ I won! Only I would never play with a bonus in a RTG again without first making sure the RJ wasn't part of the T&Cs. You are the only casino that does this! I get offered bonuses by many RTG casinos and I always email back and get it in writing about the RJ wins. Since I hit the $7800.00 at Shark Casino I have hit three more RJs and was able to cashout each one in full. Why! Because I learned my lesson not to play with a bonus at a RTG!

Chuck told me it was wrong I didn't get the RJ! I didn't tell him! He told me! It was a dead issue with me until he brought it up again. Yes I still hate the fact I didn't get to keep my full win but I learned a valuable lesson and I was done with it. Then here comes someone out of the blue calling me at home telling me he will get me my RJ or at the very least $3000.00. Wow! This was so unbelievable to me. I told my husband about it and told him not to be overly optimistic since it was too good to be true. You know that old saying right? Chuck did say it was a done deal so I did have my hopes up.

I asked him during that phone call where you were. He never answered me directly but I got the impression you were no longer with the casino. That was what I was supposed to think right?

So please think about what you are saying when you post on this forum in respects to specific people I don't expect to win everytime I play. That is a fool who would think such a thing and I am no fool!

I have told the story about winning the $7800.00 a few times as an example not to use a bonus in certain circumstances. Someone else recently won a huge RJ and posted they were only allowed to withdraw a small portion of it due to using a bonus. I posted yes that is correct and to be sure to read the T&Cs before using one and contacting the casino specifically about the RJ.

The only thing I think I am entitled to is to be treated with respect and courtesy by you and your employees.


It's a great rant, I agree 100%.:notworthy
 

jenn1381

Senior Member
Joined
Apr 4, 2005
Location
Canada
The only thing I think I am entitled to is to be treated with respect and courtesy by you and your employees.

AMEN to that!!!! One thing that really boils my blood about the whole online gaming industry is that somewhere along the way we've allowed casino's to get a holy'er than thou attitude. They're allowed to do and say whatever the hell they want and they risk next to no punishment because they can say whatever they want in their T&C's. The line that always gets me is "The decision of the casino will be final and will not be reversed under any circumstances". Basically what this means to me is, I can do whatever I want to screw you over and you can't touch me.. neener neener. LOL.

Casino's need to remember that we are their customers. WE pay their paychecks. We pay their bills and feed their families. We deserve a fair and honest relationship with the casino.

I don't get the whole RTG random jackpot thing anyways. Most players LIKE to play with bonuses, low rollers especially, to prolong their play time. If I went to a B&M casino and they gave me a $20 comp, and I hit a 4k jackpot with it, do you think they'd say nope, sorry. Can't pay you because you won on a comp. They'd be laughed out of buisness!!! But yet online casinos can once again do and say whatever they want and get away with it.

Quite honestly, I think addisyn said it plain and simple. We don't expect to win all the time, this is gambling. It wouldn't BE gambling if we won each and everytime. All the average player wants is a safe place to go enjoy a few spins or cards without having to worry about being paid when we win. We are paying customers and deserve the same respect you'd expect while talking to a manager at Walmart. The whole limiting wins is leaving a bad taste in most players mouths and giving RTG a bad name. I sure wish these casino's would realize that. Until then, I'll continue taking my hard earned cash elsewhere.
 

sancho

Dormant account
Joined
Aug 10, 2004
Funny reading this thread that the player who started it has not contacted me prior to the posting or since he was given my contact details.

phynqster, the reason I didn't contact you after your name was posted here is that in the meantime I had received a very formal promise of payment from support and I decided to wait on that. The fact is that I my withdrawal finally got processed. I just didn't get a chance to come back to the board and say it until now. Sorry.

Other than this long wait for my withdrawal, I have personally no reason to complain about Shark.
 

Addisyn

Dormant account
Joined
Oct 4, 2006
Location
Underground Sewer Access
I have never had any problems with Shark Casino. You cash out timely with an eCheck. It was all good until ole Chuck called me then I really saw red! When you emailed me and told me he lied to me that was the straw that broke the camel's back!

Did you read this part Steve? Or did you gloss over it? That is the pertinent part of my entire rant. I have never had a problem with your casino until this whole thing just prior to Thanksgiving took place.

I am so sorry I am not delighted to have not been able to cashout $6800.00 of the $7800.00 I won. Like I said in my post I knew I couldn't at the time I won. I called you! Never did I attempt to cashout the full amount. You are the one making me out to be some foolish gambler who thinks I deserve this money.

Again if you didn't read my entire rant this is what I think I am entitled to from Shark Casino and any other casino where I deposit.

The only thing I think I am entitled to is to be treated with respect and courtesy by you and your employees.

So you might realize when you are thanking people in this forum simply because they aren't disagreeing with you or are capitulating to you it comes across as a bit petty IMHO.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
So you might realize when you are thanking people in this forum simply because they aren't disagreeing with you or are capitulating to you it comes across as a bit petty IMHO.

Or to take the time to thank somebody but not take the time to reply to a long message directed towards them...
 
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