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Shark Casino hasn't been processing any payouts for two weeks

S

sancho

Dormant account
CM Veteran (10yr+)
Joined
Aug 10, 2004
Shark claims to process payouts in 24 hours, but I have a sizeable withdrawal that has been pending for over two weeks.

For the first business week of delay (Nov. 20-24), I was told that the whole accounting dept. was off for the whole week due to Thanksgiving. I told support that a full week for Thanksgiving is quite outrageous for a casino that is supposed to process payouts in 24 hours. Support agreed on that, but was unwilling to conceed that this went contrary to their 24 payout rule, since it was an 'holiday'.

But then a second business week (Nov. 27 - Dec. 1) passed and I was now told that the accounting dept. is busy catching up on the backlog caused by their long Thanksgiving holiday. When I asked how one week off could justify two weeks late payments, I started to get a very defensive reaction.

What is going on at Shark?
Does anybody know?
Are they preparing to go bankrupt?
How can a casino stop processing payouts for two weeks?

I am very worried.
 
sancho said:
Shark claims to process payouts in 24 hours, but I have a sizeable withdrawal that has been pending for over two weeks.

For the first business week of delay (Nov. 20-24), I was told that the whole accounting dept. was off for the whole week due to Thanksgiving. I told support that a full week for Thanksgiving is quite outrageous for a casino that is supposed to process payouts in 24 hours. Support agreed on that, but was unwilling to conceed that this went contrary to their 24 payout rule, since it was an 'holiday'.

But then a second business week (Nov. 27 - Dec. 1) passed and I was now told that the accounting dept. is busy catching up on the backlog caused by their long Thanksgiving holiday. When I asked how one week off could justify two weeks late payments, I started to get a very defensive reaction.

What is going on at Shark?
Does anybody know?
Are they preparing to go bankrupt?
How can a casino stop processing payouts for two weeks?

I am very worried.
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I think Phynqster has something to do with these guys, try PM'ing him.
 
Rettahs said:
Where the heck are these guys based at anyway? I mean if they are outside the United States of America and not American owned and operated why in the world would they be taking off a week for Thanksgiving lol.
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I would say they took time off because most of their payouts were to US banks - BUT that wouldn't justify a whole week.

Nor would it justify ANY time off, because those payments would be put in the bank's queue.
 
tennis_balls said:
I would guess they needed to take a week off from processing payments in order to let the deposits catch up.
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:thumbsup: that's probably the most logical explaination.

Personally I wouldn't be touching any RTG casino unless it's promoted here at CM's, least you have some recourse if you run into any issues.

Try mainstreet group or iNetbet their the only RTG's I'll deposit at.
 
Rettahs said:
...if they are outside the United States of America and not American owned and operated why in the world would they be taking off a week for Thanksgiving...
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Thanks for posting that - as I started reading the thread, this was the first thought that came to my mind. My second thought was, why do people keep playing at crappy casinos???

Based on recent posts in the Winner Screenshots thread by someone who turned a small comp - with a very low max cashout - into over $40,000, why would anyone bother playing at a place with such ridiculous rules? I don't get it.
 
Well the casino manager is from California and he went home for Thanksgiving. During that time all hell broke loose I guess. I received a very odd phone call from one of their people two days before Thanksgiving. He thought I was a high roller since phynster had funded some of us to do a mini research project on the RTGs.

This guy promised me he would get me my Random Jackpot win of over $7800.00 I had won and wasn't able to cash out. Wow! I was in heaven. So excited. He said if not the full amount at the very least $3000.00. He then gave me a $200.00 chip and told me to call back on Thursday.

Well I got a PM from phynster the next day, Wednesday.

Hey Girl,
Not to get your hopes up, but I need to know who talked to you. They did not talk to me and in fact lied to you. They have authorisation to give a 200 free chip, that you can cash out only 200 from. So please please please do not hit another Jackpot, because all you will get this time is 200.00 Sorry
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Well it had been given and taken away again. I didn't mention this on the boards at the time because I filed a complaint with the Montana review people who are now defunct. I wasn't asking for monies just bringing to their attention these practices.