Serious problems at Planet Kings (was Rey8.com)

[maxd]

See WARNING Planet Kings (was Rey8.com) : no-pay, ignoring player issues

Over the last few months we've received a number of issues where players of the former Rey8.com site -- now Planet Kings -- are finding that their balances have either disappeared or they are not being allowed to withdraw. Apparently Rey8 changed management (rebranded?) and in the process the old players were automatically moved to the new site. Player's balances were either "lost in transit" during the switch-over -- the simply never appeared in the new PK accounts -- or PK management is demanding endless amounts of documentation (which they mysteriously never receive), or they are simply ignoring the withdrawal requests. PK management is not responding to player calls or emails; in chat they promise action but never deliver. The end result is that player's balances are either MIA or are locked in at Planet Kings.

Our many attempts to raise these issues with Rey8/Planet Kings have thus far been ignored.

WARNING: Players should be aware that their balances are at risk at Planet Kings Casino (planetkingscasino.com), especially if they were moved to PK from the former Rey8.com. Casino management is endlessly stalling player withdrawals-- effectively ignoring them-- and player complaints are being ignored. Players are advised to secure the monies owed them by the casino ASAP by whatever means available.

To date the casino actions look very much like outright theft of many players account balances, either through the balances having "gone missing" when the player was automatically transferred to Planet Kings (PK) from the former Rey8.com or through endless stalling by the PK management insofar as processing player withdrawal requests.

I've started this thread to focus player efforts to recover their balances from this casino. To date I have several PABs on the table that have, as yet, gone unacknowledged. Anyone with outstanding issues at this casino is encouraged to add their voice here and/or PAB, as they prefer.

Please note that until further notice the "don't discuss" clause of the PAB FAQ has been waived insofar as these Rey8/Planet Kings issues are concerned: Rey8/PK PABers are free to discuss their issues here or elsewhere on the forums as they see fit.

 

[Renhoe88]

11,000 owed

I am owed 11,000 Euro.

I hope we players can come up with a way to get our balances.

 

[E-Gambler]

smaller amount for me, somewhere between £2000 and £3000 but extra costs with 2 X notarized id, fedex delivery and just general time consuming hassle. makes me angry for the money! i cant see a happy outcome but pooling out thoughts will do no harm.

seems to me, but i could be wrong, they have a south america audience. maybe they care less for europeans / non continentals etc. maybe its a plain rip off and no one ever got paid? i had what seemed like reasonable dialogue with GIOVANNI. but was it just fobbing off? was he just stuck in the middle? or perhaps genuine?

as for the operators in curacao, like a brick wall.

they are still open and taking money as far as i know.

 

[vinylweatherman]

smaller amount for me, somewhere between £2000 and £3000 but extra costs with 2 X notarized id, fedex delivery and just general time consuming hassle. makes me angry for the money! i cant see a happy outcome but pooling out thoughts will do no harm.

seems to me, but i could be wrong, they have a south america audience. maybe they care less for europeans / non continentals etc. maybe its a plain rip off and no one ever got paid? i had what seemed like reasonable dialogue with GIOVANNI. but was it just fobbing off? was he just stuck in the middle? or perhaps genuine?

as for the operators in curacao, like a brick wall.

they are still open and taking money as far as i know.

If you are an existing player, this is just stalling for time. If they have been paying existing players without hassle, and then suddenly start demanding notarised docs etc just to close out their accounts, they are stalling. Something seems to have gone wrong with the takeover, and it seems that the players moved, but their money didn't. The new entity therefore has little or no money to pay off the existing players, but to admit this would be suicide. Stalling is the obvious strategy, hoping that fresh deposits will eventually dig them out of this hole on the assumption that every new deposit leads to a profit for the house with which to pay off other players.

I am wondering if Max is giving the go ahead for the ultimate redress (the "nuclear option" or "C word") when he says that players should use "whatever means available" to recover their balances.

 

[maxd]

I am wondering if Max is giving the go ahead for the ultimate redress ....

No, not what I meant at all.

 

[vinylweatherman]

No, not what I meant at all.

Good job that is clarified, as you used some pretty strong words like "theft" when describing what happened.

The problem is that eventually players will feel they have no choice as banking rules don't allow infinite patience. Given the possibility of another Purple Lounge type rip off, some players are going to act sooner rather than later unless it becomes clear that the operator is addressing the issue with good intent.

 

[maxd]

I understand how they would feel, I'm sure I'd feel the same in their position. I said "theft" because I meant "theft", the casino's actions are hard to read otherwise.

As to what players do about it given that the casino isn't even acknowledging their issues, never mind doing anything about it, I can only caution that chargebacks have serious consequences above and beyond the immediate issue they are attempting to resolve. Of course it's easy to see why a player might want to go down that road but they should know that there is, generally speaking, no turning back once it's done.

 

[vinylweatherman]

I understand how they would feel, I'm sure I'd feel the same in their position. I said "theft" because I meant "theft", the casino's actions are hard to read otherwise.

As to what players do about it given that the casino isn't even acknowledging their issues, never mind doing anything about it, I can only caution that chargebacks have serious consequences above and beyond the immediate issue they are attempting to resolve. Of course it's easy to see why a player might want to go down that road but they should know that there is, generally speaking, no turning back once it's done.

It's a worry, but it was never intended to allow criminals to walk off with stolen funds by making the victim too scared to act. There are no regulators with teeth to police this kind of thing, and the above casino is taking advantage of this. With proper regulation and redress, players would never have to consider such solutions, but even the LGA have shown themselves up in the Purple Lounge case, where it is becoming clear that there was criminal disregard for the rules and regulations, yet no-one is in jail, or even facing trial. Those involved have been allowed to resign on fat pensions and carry on with their lives. Just try shouting "I resign!" after getting caught stealing from someone's purse and see how far you get.

 

[maxd]

Um, yes. Injustice is all too common these days, as it ever was really: bad people get away with the most outrageous things. That said players need some course of action in order to pursue their issues. If nothing else I suggest they raise hell here, hence this thread.

 

[vinylweatherman]

Um, yes. Injustice is all too common these days, as it ever was really: bad people get away with the most outrageous things. That said players need some course of action in order to pursue their issues. If nothing else I suggest they raise hell here, hence this thread.

This should work if the casino is basically honest, but severely incompetent. If the whole thing was an intentional theft though, this won't make a difference, and they will just vanish altogether. It will then be a case of hounding them and exposing every rebranding they try, similar to the hounding Media Corp are getting in order to persuade them that they can't just walk away and expect to reopen another gambling related business.

The problem is that the only real way to hound them is to hit them in the pocket.

The software provider should also be hounded, as they must have an open line of communication with this lot, and what happens affects the overall credibilty of the software. Unfortunately, many major suppliers don't seem to care what their operators get up to, and some have had a thorough hounding over such issues.

 

[maxd]

AFAIC posting here raises the profile of these cases and that, at least, alerts readers to the deplorable actions of the casino. In other words they get (some of) the bad press they deserve and (some number of) players are warned off. That seems better than nothing. Does it put the money back where it belongs? No, likely not. But there's no obvious way to do that so one does what one can.

 

[jamie]

smaller amount for me, somewhere between £2000 and £3000 but extra costs with 2 X notarized id, fedex delivery and just general time consuming hassle. makes me angry for the money! i cant see a happy outcome but pooling out thoughts will do no harm.

seems to me, but I could be wrong, they have a south america audience. maybe they care less for europeans / non continentals etc. maybe its a plain rip off and no one ever got paid? i had what seemed like reasonable dialogue with GIOVANNI. but was it just fobbing off? was he just stuck in the middle? or perhaps genuine?

as for the operators in Curacao, like a brick wall.

they are still open and taking money as far as i know.

E-Gambler ,

I have just received my Tax Refund and had planned to deposit in another casino located in Curacao , but am so glad I found your post and that of Maxd . May be unfair of me to make a decision not to deposit simply because it is also located in Curacao ( as is Planet Kings which
" holds an online gaming license from the jurisdiction of Curacao " ) , but made me feel " uneasy " even though they are fully acccredited by Casinomeister and utilize a different software . I surely would avoid any casino associated with Rival software now . This should show the far-reaching consequences of irresponsible " licensing " and indiscriminate providing of software . Providers of software should be held accountable and should be insured for such possibilities as those brought forth in this Post .

We three talked it over yesterday and decided to go to a Land based Casino 115 miles from us . I did hit an $1,800.00 jackpot and then hid a $3,500.00 jackpot while they had gone to get my money for the first .

I have been openly criticized for asking too many questions , but he who asks no questions gets no answers . We should and do seek "fairness " , but I am reading far too many posts of mostly losses . As far as I am concerned we all need and deserve answers and is a good reason for so many of us relying heavily on Casinomeister which has done more for online gambling than any organization in existence .

Thanks ,

Jamie

 

[EdieD]

AFAIC posting here raises the profile of these cases and that, at least, alerts readers to the deplorable actions of the casino. In other words they get (some of) the bad press they deserve and (some number of) players are warned off. That seems better than nothing. Does it put the money back where it belongs? No, likely not. But there's no obvious way to do that so one does what one can.

Some players on the internet do not know of this website or visit it. What should they do if they deposit at this casino, win and want to cashout? If they keep getting stalled and non payment, why should they lose their winnings and deposit? The only ones that ever win are the casino then.

 

[Nifty29]

Some players on the internet do not know of this website or visit it. What should they do if they deposit at this casino, win and want to cashout? If they keep getting stalled and non payment, why should they lose their winnings and deposit? The only ones that ever win are the casino then.

I'm sorry, but I'm not grasping the point you're trying to make.

Can you elaborate?

 

[vinylweatherman]

Some players on the internet do not know of this website or visit it. What should they do if they deposit at this casino, win and want to cashout? If they keep getting stalled and non payment, why should they lose their winnings and deposit? The only ones that ever win are the casino then.

It's like asking "some people don't have decent locks on their front door, why should they get burgled?"

The answer is that they should NOT, but do criminals care? of course not! Why should the old lady be mugged and killed for the £10 in her purse? Again, it should not happen, but the mugger doesn't care.

This casino takes advantage of the fact that they can hide away in cyberspace and do this, and no one has the power and the will to put a stop to it. If someone DID have such power, I am sure everyone here would pretend not to notice if wielding such power in a criminal matter was what it took to shut them down, such as bringing down their website so that no one could donate to them.

The main power this forum has is in making life uncomfortable for both the criminal casinos involved, and those who either help them, turn a blind eye, or fail in their duty to enforce their own regulations.

The problem of players not knowing about this forum can be addressed by educating as many as possible that it exists, and that some independent research should take place before depositing at this month's "number one best casino on the planet".