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Self Exclusion Failure?

Discussion in 'Self Exclusion Complaints' started by TravellingRecluse, Mar 17, 2019.

    Apr 13, 2019
  1. TravellingRecluse

    TravellingRecluse Newbie member

    Location:
    Nottingham
    It’s now been escalated to Head of Ooerations at 21. He said he’ll reply by Monday, not holding my breath but I’ll keep plugging away.

    No reply from UKGC yet regarding them not being able to provide evidence of GS reporting I was OK to play
     
    Last edited: Apr 13, 2019
  2. Apr 13, 2019
  3. Sasukdcf

    Sasukdcf Full Member

    Location:
    Norwich
    So if you did win would they have just refunded your deposits?
     
  4. Apr 13, 2019
  5. TravellingRecluse

    TravellingRecluse Newbie member

    Location:
    Nottingham
    They said in the event of a win I’d get nothing, no winnings or deposit returned. Not sure how they can get away with that but in this lawless land the big boys will prevail and screw the peasants
     
    Playford7 and irish-ranger like this.
  6. Apr 13, 2019
  7. EkJR

    EkJR Experienced Member

    Location:
    Glasgow
    Some operators do, some don't give anything and say your in breach of their T&Cs. However, where is the exclusion policy? If it had worked in the first place deposits would never be made. That's why it should be paid back. In May they won't get away with it.
     
    TravellingRecluse likes this.
  8. Apr 13, 2019
  9. TravellingRecluse

    TravellingRecluse Newbie member

    Location:
    Nottingham
    Too little too late for me I’m sure but I’ve said it before, the legit and honest will thrive and the not so will vanish.
     
  10. Apr 17, 2019 at 6:50 PM
  11. TravellingRecluse

    TravellingRecluse Newbie member

    Location:
    Nottingham
    Well I’m speechless.

    21 have decided to refund all of my deposits as a gesture of goodwill, I am not only grateful for this but also surprised, I really did think I was at a dead end.

    Moral of my story, keep your GamStop details up to date and accurate and try as hard as possible to not want to gamble at all, that’s the only way I will succeed.
     
    Okman, mack341, EkJR and 2 others like this.
  12. Apr 17, 2019 at 10:39 PM
  13. EkJR

    EkJR Experienced Member

    Location:
    Glasgow
    Well done mate, great perseverance. Shouldn't have been allowed to deposit at all and the system failed you, but things put right.
     
    Okman likes this.
  14. Apr 17, 2019 at 10:54 PM
  15. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    Did this guy off his own back knowingly deposit even though he’s a gambling addict?.
    Even after so called being apparently blocked from doing so?..
     
  16. Apr 18, 2019 at 1:10 AM
  17. EkJR

    EkJR Experienced Member

    Location:
    Glasgow
    Yep but rules are rules and casinos need to be held accountable for their failures as well. Addicts of anything will try and find ways to feed it so I can't criticise the OP, just hope he gets the right help to beat it.
     
    TravellingRecluse and Okman like this.
  18. Apr 18, 2019 at 1:21 AM
  19. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    So no personal accountability?..
    and doing what he did then coming on here to get his money back is hardly smacking of a person who wants help...
    He chose to deposit.. again
    I’m so far removed from a casino fanboy it’s crazy, but I’ve seen so many of these threads with ‘newbies’ we never see again it’s laughable. It’s always someone else’s fault..
    I’d not of paid him a penny, he chose to go against all he wanted to, deal with it.
    This nanny state where everything is someone else’s fault all of the time is toxic.
    I guarantee you we won’t hear from the OP ever again.
     
  20. Apr 18, 2019 at 2:48 AM
  21. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Well done.
    I suspect the UKGC spoke to them and that prompted the refund of your deposits, I hope you don't drop your complaint, let the UKGC investigate as they shouldn't have allowed you to deposit, theres clearly a failing with Gamstop that needs addressing.

    I agree to a certain extent, but the casino are in the wrong more than the OP.
    I'm not comfortable at all that casinos can keep deposits/winnings from players who should never been allowed to play there in the first place.
    I'll bet anything that there would be a massive drop in threads like this if, on discovery a player was self excluded, either the full deposits or account balance (whichever is higher) had to be donated to a gambling charity. At the moment the casino is in a win win situation, customer loses, they keep getting deposit after deposit. Customer wins, they confiscate the money. Not sure how anyone can think that is acceptable.
     
    EkJR, TravellingRecluse and Okman like this.
  22. Apr 18, 2019 at 6:38 AM
  23. Okman

    Okman Newbie member PABinit

    Location:
    Oz
    Just a bit cynical there but I see where you are coming from. Plenty of people who just want help or vent and then don’t contribute to the community. Hell, I am probably one of them.

    But I see that it should just be a case (especially with the data on individuals available these days) that if you have self excluded and manage to still sign up that your deposits are returned. I can’t see the issue there. There’s no chance for people to freeroll on an SE if it’s made quite clear that the player will only receive back the money they deposited.

    I wouldn’t even be adverse to the casinos charging an “admin fee” to discourage it happening in the first place.

    Yes, an addict should be accountable for their choices. However if they purposefully impose blocks and barriers on that behaviour, and the blocks let them down, the blame shouldn’t be set squarely at the feet of the addict.

    Heroin users are able to have Naltrexone implants, that make them horribly sick if they use Heroin whilst on an implant treatment program. Plenty of them still use even knowing that the drug will not have the same effect on them, purely because their brains are wired to the sensation of scoring drugs, the ritual of preparation, the feel of the needle and so on.

    I just feel that you were coming across a bit harsh on the OP, but totally see (and to a small degree agree with) your point of view.
     
    TravellingRecluse likes this.
  24. Apr 18, 2019 at 7:31 AM
  25. TravellingRecluse

    TravellingRecluse Newbie member

    Location:
    Nottingham

    Opinion allowed, I think I’ve made a fair effort to get involved in the community and other threads not just this one.

    However I am busy so I can’t sit glued to CM 12 hours a day commenting on everything.

    You’ve obviously not had to deal with an addiction so congratulations to you, let’s hope you don’t have to.

    If you did though, I’m not the kind of person to say “it’s your fault you're drinking again” “it’s not the pubs fault they continued to serve you when you clearly shouldn’t have had more”.

    Each to our own. But the way I see it is if they were not at fault at all they should not have said they will refund me. They obviously knew it was the right course of action.
     
    EkJR and Okman like this.
  26. Apr 18, 2019 at 6:53 PM
  27. Slottery

    Slottery Experienced Member MM

    Location:
    Malta
    Feels that they really did have some clitch on system that something was so near of triggering GS SE as you got refunded. Hard to believe that they didn't judge this to be smallest harm. Gesture of goodwill, in this kind of scenario sounds bit strange, if they are 100% sure that nothing wrong has been done, why to do that?

    Getting this kind of decision (happy for OP, just playing around to get a reason why it suddenly happened after so difficult process and long time} can easily tempt not that honest people trying to abuse them (which unfortunately happening, many gambling addicts do try to get around self-exclusion, deposit and play, even knowing that 99% they don't get winnings but just addicted and play with fun money is not a same feeling).

    Many operators really complete refund right away even they would have little ground for something very small not matching, so was bit surprise that they took this decision now and not beginning (would assume that especially UK licensed casinos all have department or some people to solve/monitor RG issues and usually with experience to get these things right, as we know UKGC don'† be too understanding when there is any mistakes in these). If personally would be making this kind of decision and would have some ground not to do any refunds, i probably would, for reasons just mentioned.

    Same with new operators, when you have new casino, there unfortunately always are people who "try it out" if can find some loopholes or not that great processes in place since day one when you are mostly praying that your site is working, games, payments etc.... Many times also in beginning you are short of staff and while new place put things together and learn whole operations, there for sure are few fake documents or other abuse/fraudulent people. Assumption that we all are honest is unfortunately not true.

    Just still one more time highlit that this has nothing to do with OP, just thinking issues in general.

    edit: some things are harder for others than others. I really believe it can be nightmare to make integrations to your platform if it have been living good few years and you try to add there something new what start to be hard for "old" or not very well built (should see to future as well to make additional integrations fluent) You must register/login in order to see the link.
     
    Last edited: Apr 18, 2019 at 7:23 PM

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