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- Feb 3, 2018
- Location
- Glasgow
You can do. I raised one last year against Intercasino, nothing ever happened other than delaying going to an ADR by 12 weeks
Self Exclusion Failure?
- Thread starter TravellingRecluse
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- paddy power review
You can do. I raised one last year against Intercasino, nothing ever happened other than delaying going to an ADR by 12 weeks
- Joined
- Aug 21, 2017
- Location
- Malta
Didn't by any mean meant that you they are suspecting you as fraudster. It's just Risk and Fraud team is many times responsible about RG/SE related issues and would assume that if you got reply from their manager, he/she is person who is handling these complaints.
If i understood right, there is no any fraudulent accusations from casino either but only this self-exclusion issue where you both have a different opinion. I just see it really hard to make them to change theirs after getting final word from management level. Just how i see your issue is at the moment based on information available, they have given their final word and told you to claim official complaint for some authorities, based on what you have already done, legal action seems more and more only way to get further.
Also seeing it quite hard that any 3rd party would change their opinion, they pretty much seems to have decided that this is fully dealt already and without any authorities demanding them to provide more details they probably do not.
Would be interesting to know everything happened between casinos/GS but it unfortunately seems that it will not going to be happening if they don't want to cooperate more.
edit: here is link to Resolver service what always can try, not sure if that is any help but it's free of charge at least:
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- Joined
- Mar 12, 2019
- Location
- Nottingham
Well hopefully the UKGC deem that they are obliged to provide this information as they could just make it up as they see fit
- Joined
- Feb 3, 2018
- Location
- Glasgow
Fraudster gets banded about by these casinos a lot. 9 times out of 10 is someone with serious addiction problems fulfilling the need to gamble. It's always vulnerable people who these operators seem to not give a fuck about.
From my own experience, William Hill have allowed me to open 4 accounts in 6 months last year before/and after Gamstop. The only changed details were either phone number or email address yet they allowed the exclusions each time and still allowed account creation. Now I'm not saying Leo are as bad but it's this "we don't give a shit about RG, do you know who we are" attitude employed particularly amongst the biggest operators that is a worry. Every single case and time it happens it has to go to the UKGC and pushed and pushed as far as it can go. Fuck, even go to the media if needs be. They get away with destroying the lives of the vulnerable by, for me, deliberately having loose checking systems.
- Joined
- Jan 28, 2016
- Location
- uk
As annoying as it is, if you requested the gamstop responses as part of your SAR and they have said they need more time to supply it, then you have to wait. Without that information it will be hard to go any further. Again though, if the responses were negative then 21.co.uk have done no wrong. If they get told you aren't SE'd then they will allow you to play.
- Joined
- Mar 12, 2019
- Location
- Nottingham
- Joined
- Mar 12, 2019
- Location
- Nottingham
This is very true yes they could be totally free of liability. Just seems a little on they can compile an SAR in 48 hours yet a few simple yes or no’s and nothing in nearly 5 days.
If they don’t supply it then I’ll just tell the UKGC that as they want copies of all correspondence too as well as the marketing email I was sent
- Joined
- Feb 3, 2018
- Location
- Glasgow
Nope but I have taken other measures. Not caring about the money anymore like any of these SE things. The gambling itself was the problem for me. What I won't do is let these companies away with flagrant breaches and an attitude of we can just keep your money when they have broken the terms and spirit of their LCCP. "We believe in responsible gaming"...empty words when they can allow you to open account after account and take your money without any refund ever or admission that they have done something wrong. If this case turns out the same I'm happy to include it in the report I have compiled.
- Joined
- Feb 3, 2018
- Location
- Glasgow
This is the new response from the UKGC now. Get a SAR, waste another 30 days, send the SAR on and they do very little unless there have been another 100 complaints of the same nature. The whole thing is designed to ultimately protect the operators in individual cases.
- Joined
- Mar 12, 2019
- Location
- Nottingham
The old too big to fail. I watched a good documentary the other day, Netflix I think it was but may have been amazon prime about HSBC, mostly the scandal involving the known laundering of Mexican cartel money. Obviously it went to the very top of the US legal system but ultimately they got away with a slap on the wrist (fine, which was pittance in comparison to turnover and profit)
I hear a lot of chat about people saying that there will be fewer and fewer choices with all of these new UKGC proposals/implementations, I don’t agree really, for the following reasons:
Gambling is meant to be random/luck so it should not matter where or when you play as to whether you win or lose.
The companies that survive and prosper will be the ones that can be relied to do things properly in terms of RG, Payouts and quality and honest support systems.
As long as the ones that prosper offer the game categories that people will want to play then where is the issue.
I watched Dunovers latest bonanza video on YouTube on my flight home this morning and he talked about it, saying that will he left with the likes of the high street bookmakers.
If that’s the case, based on my experience with the likes of Ladbrokes, betfred, paddy power, I think that’s a good thing, they were all very good and straight.
Others that always impressed me were sky bet, virgin games, bet 365, casino and video slots. There are probably others oh yeah bet Victor.
I’m sure they are not all perfect but that’s my position, the cowboys, then could close tomorrow for all I cared, I only people I would feel for are those that are employed there and do care but a bent business and ethics model dictates otherwise.
- Joined
- Mar 12, 2019
- Location
- Nottingham
Still no update from 21 about my GamStop replies.
Even the most cynical have to admit this is taking the piss now.
Even the most cynical have to admit this is taking the piss now.
- Joined
- Mar 12, 2019
- Location
- Nottingham
So I’ve finally had a reply regarding GamStop response logs.
They don’t keep them! I’m flabbergasted that for something that could be so crucial in the prevention of problem gambling and how successful the system is, they don’t have to be kept.
OK maybe every log in is a little excessive but surely at least at registration.
The support person did say they would send the details of my issue to senior management after I requested that, not expecting anything but it will give them some more to do.
I guess after that I am all out of options, the house wins. It’s possible that it will have some legs with the UKGC as part of a bigger picture but I’ll see nothing of it
They don’t keep them! I’m flabbergasted that for something that could be so crucial in the prevention of problem gambling and how successful the system is, they don’t have to be kept.
OK maybe every log in is a little excessive but surely at least at registration.
The support person did say they would send the details of my issue to senior management after I requested that, not expecting anything but it will give them some more to do.
I guess after that I am all out of options, the house wins. It’s possible that it will have some legs with the UKGC as part of a bigger picture but I’ll see nothing of it
- Joined
- Feb 3, 2018
- Location
- Glasgow
Hope this gets sorted out. Let me know how you get on.
- Joined
- Jan 3, 2015
- Location
- Norwich
Only read some of the thread but it does appear to be somewhat pointless to have Gamstop in place if it can be so easily circumnavigated and no responsibility is taken.
The person in question probably thought they could get their fix and then get the money refunded it wasn’t about the winning it was just about playing.
Hence why playing when he knew he couldn’t withdraw.
As for the industry being too big, I do think eventually there will be a PPI type moment when people get an opportunity to claim refunds back from the casinos...
Not for a while yet but eventually the GC will catch up with what century we are in and some truths will come out as to just how the industry works and hopefully a lot of them will get hit hard or closed down!
The person in question probably thought they could get their fix and then get the money refunded it wasn’t about the winning it was just about playing.
Hence why playing when he knew he couldn’t withdraw.
As for the industry being too big, I do think eventually there will be a PPI type moment when people get an opportunity to claim refunds back from the casinos...
Not for a while yet but eventually the GC will catch up with what century we are in and some truths will come out as to just how the industry works and hopefully a lot of them will get hit hard or closed down!
- Joined
- Mar 12, 2019
- Location
- Nottingham
I didn’t know I wouldn’t get paid until they told me.
Even the most stupid addicts wouldn’t generally gamble if there’s no chance of winning but if they would not pay me if I won then there’s no justice in the world.
- Joined
- Mar 12, 2019
- Location
- Nottingham
It’s now been escalated to Head of Ooerations at 21. He said he’ll reply by Monday, not holding my breath but I’ll keep plugging away.
No reply from UKGC yet regarding them not being able to provide evidence of GS reporting I was OK to play
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- Joined
- Jan 3, 2015
- Location
- Norwich
So if you did win would they have just refunded your deposits?
- Joined
- Mar 12, 2019
- Location
- Nottingham
They said in the event of a win I’d get nothing, no winnings or deposit returned. Not sure how they can get away with that but in this lawless land the big boys will prevail and screw the peasants
- Joined
- Feb 3, 2018
- Location
- Glasgow
Some operators do, some don't give anything and say your in breach of their T&Cs. However, where is the exclusion policy? If it had worked in the first place deposits would never be made. That's why it should be paid back. In May they won't get away with it.
- Joined
- Mar 12, 2019
- Location
- Nottingham
Too little too late for me I’m sure but I’ve said it before, the legit and honest will thrive and the not so will vanish.
- Joined
- Mar 12, 2019
- Location
- Nottingham
Well I’m speechless.
21 have decided to refund all of my deposits as a gesture of goodwill, I am not only grateful for this but also surprised, I really did think I was at a dead end.
Moral of my story, keep your GamStop details up to date and accurate and try as hard as possible to not want to gamble at all, that’s the only way I will succeed.
21 have decided to refund all of my deposits as a gesture of goodwill, I am not only grateful for this but also surprised, I really did think I was at a dead end.
Moral of my story, keep your GamStop details up to date and accurate and try as hard as possible to not want to gamble at all, that’s the only way I will succeed.
- Joined
- Feb 3, 2018
- Location
- Glasgow
Well done mate, great perseverance. Shouldn't have been allowed to deposit at all and the system failed you, but things put right.
- Joined
- Jul 10, 2016
- Location
- North east England
Did this guy off his own back knowingly deposit even though he’s a gambling addict?.
Even after so called being apparently blocked from doing so?..
- Joined
- Feb 3, 2018
- Location
- Glasgow
Yep but rules are rules and casinos need to be held accountable for their failures as well. Addicts of anything will try and find ways to feed it so I can't criticise the OP, just hope he gets the right help to beat it.
- Joined
- Jul 10, 2016
- Location
- North east England
So no personal accountability?..
and doing what he did then coming on here to get his money back is hardly smacking of a person who wants help...
He chose to deposit.. again
I’m so far removed from a casino fanboy it’s crazy, but I’ve seen so many of these threads with ‘newbies’ we never see again it’s laughable. It’s always someone else’s fault..
I’d not of paid him a penny, he chose to go against all he wanted to, deal with it.
This nanny state where everything is someone else’s fault all of the time is toxic.
I guarantee you we won’t hear from the OP ever again.
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