Seeking help in contacting pokerstarscasino.eu

Mabilin0

Newbie member
Joined
May 13, 2020
Location
Graz
Hello,

I joined the PokerStars casino at the end of 23 April this year. Deposited funds and started playing. In total, my closing balance was around 1600 euros and ordered a withdrawal. I got an email stating that the casino had a problem with processing withdrawal back and suggested to choose another withdrawal method. After that account was frozen and till now there is no response from support. I filled up an online form and sent emails to support but nothing.
Maybe anyone have the same problems before and have contact with casino rep.
 

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Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Used Pokerstars contact form today as have no any memory trace about my username there... Haven't hear back but was around 11 hours ago so. Guess they answer sooner or later to your issue (hopefully mine too, would need my logins for Friday poker tournament).
 

Kenji85

Newbie member
Joined
Apr 25, 2020
Location
Cork
Their support is notoriously slow. I got an email back regarding de-activating a debit card some 9 days after I sent one. Live chat is not an option. You could try tweet them. That's their one form of social media/support that seems regularly up to date.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Their support is notoriously slow. I got an email back regarding de-activating a debit card some 9 days after I sent one. Live chat is not an option. You could try tweet them. That's their one form of social media/support that seems regularly up to date.
Maybe i have to say kiss goodbye for Friday poker :(
 

Kenji85

Newbie member
Joined
Apr 25, 2020
Location
Cork
Maybe i have to say kiss goodbye for Friday poker :(
To be fair I've had faster replies from them but generally never less than 24 hours. They have the same generic "covid 19 we are inundated and short staffed" statement when you go to support. But they seem to really mean it when they say replies will take longer unfortunately.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
To be fair I've had faster replies from them but generally never less than 24 hours. They have the same generic "covid 19 we are inundated and short staffed" statement when you go to support. But they seem to really mean it when they say replies will take longer unfortunately.
No can do then or maybe going to knock their door and bring loads of beer to people for Friday after works.... Good that i have no "real" big need to access my account.
 

vorcirion

Senior Member
Joined
Jan 28, 2013
Location
Tampere
I contacted their support through twitter (which I never use otherwise). There I got a response. They didn't respond to e-mails etc. Their support is super crappy nowadays imo.
 

Roedgaard72

Experienced Member
Joined
Mar 22, 2016
Location
Denmark
Can't locate live chat. Where exactly is it?
They removed it due to pressure atm They even moved folks from the sports section over to the poker/casino support for the time being. Normally the live chat can be found under support help - live chat in the bottom left corner.
 

Kenji85

Newbie member
Joined
Apr 25, 2020
Location
Cork
I received this email this morning.

Hello Stars Customer,

We are currently experiencing a very high volume of customer contacts and as a result of this we have not been able to respond as quickly as usual.

For some of our languages, including your own, a significant amount of time has passed since we received your query, and we apologise for that.

This is a very dynamic time for all of us and we are working to the best of our ability to ensure your experience with us is a good one.

We wanted to check in on the status of your issue. If it is still not resolved, we would greatly recommend visiting our website Help Center, ]PokerStars Help & Support | Player Help, Assistance and Questions. The answers to most customer service issues can be found there.

If the issue persists, then please reply adding the following keyword to your email to ensure that your case can be prioritized once received “CorPrior”.

If we do not hear back from you, we will assume your issue has since been resolved, and close the case.

We thank you for your patience and sincerely apologise for any frustration this may have caused in the meantime.

Regards,

StarsSupport






The original email I sent was on Mar 9th
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Sorry, I have no contact with these guys. It's a massive company - pretty much aloof.
 

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