Seeking help in contacting pokerstarscasino.eu

Mabilin0

Dormant Account
Joined
May 13, 2020
Location
Graz
Hello,

I joined the PokerStars casino at the end of 23 April this year. Deposited funds and started playing. In total, my closing balance was around 1600 euros and ordered a withdrawal. I got an email stating that the casino had a problem with processing withdrawal back and suggested to choose another withdrawal method. After that account was frozen and till now there is no response from support. I filled up an online form and sent emails to support but nothing.
Maybe anyone have the same problems before and have contact with casino rep.
 

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Used Pokerstars contact form today as have no any memory trace about my username there... Haven't hear back but was around 11 hours ago so. Guess they answer sooner or later to your issue (hopefully mine too, would need my logins for Friday poker tournament).
 
Their support is notoriously slow. I got an email back regarding de-activating a debit card some 9 days after I sent one. Live chat is not an option. You could try tweet them. That's their one form of social media/support that seems regularly up to date.
 
Their support is notoriously slow. I got an email back regarding de-activating a debit card some 9 days after I sent one. Live chat is not an option. You could try tweet them. That's their one form of social media/support that seems regularly up to date.

Maybe i have to say kiss goodbye for Friday poker :(
 
Maybe i have to say kiss goodbye for Friday poker :(
To be fair I've had faster replies from them but generally never less than 24 hours. They have the same generic "covid 19 we are inundated and short staffed" statement when you go to support. But they seem to really mean it when they say replies will take longer unfortunately.
 
To be fair I've had faster replies from them but generally never less than 24 hours. They have the same generic "covid 19 we are inundated and short staffed" statement when you go to support. But they seem to really mean it when they say replies will take longer unfortunately.

No can do then or maybe going to knock their door and bring loads of beer to people for Friday after works.... Good that i have no "real" big need to access my account.
 
I contacted their support through twitter (which I never use otherwise). There I got a response. They didn't respond to e-mails etc. Their support is super crappy nowadays imo.
 
Can't locate live chat. Where exactly is it?

They removed it due to pressure atm They even moved folks from the sports section over to the poker/casino support for the time being. Normally the live chat can be found under support help - live chat in the bottom left corner.
 
I received this email this morning.

Hello Stars Customer,

We are currently experiencing a very high volume of customer contacts and as a result of this we have not been able to respond as quickly as usual.

For some of our languages, including your own, a significant amount of time has passed since we received your query, and we apologise for that.

This is a very dynamic time for all of us and we are working to the best of our ability to ensure your experience with us is a good one.

We wanted to check in on the status of your issue. If it is still not resolved, we would greatly recommend visiting our website Help Center, ]PokerStars Help & Support | Player Help, Assistance and Questions. The answers to most customer service issues can be found there.

If the issue persists, then please reply adding the following keyword to your email to ensure that your case can be prioritized once received “CorPrior”.

If we do not hear back from you, we will assume your issue has since been resolved, and close the case.

We thank you for your patience and sincerely apologise for any frustration this may have caused in the meantime.

Regards,

StarsSupport






The original email I sent was on Mar 9th
 
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I received this email this morning.

Hello Stars Customer,

We are currently experiencing a very high volume of customer contacts and as a result of this we have not been able to respond as quickly as usual.

For some of our languages, including your own, a significant amount of time has passed since we received your query, and we apologise for that.

This is a very dynamic time for all of us and we are working to the best of our ability to ensure your experience with us is a good one.

We wanted to check in on the status of your issue. If it is still not resolved, we would greatly recommend visiting our website Help Center, ]PokerStars Help & Support | Player Help, Assistance and Questions. The answers to most customer service issues can be found there.

If the issue persists, then please reply adding the following keyword to your email to ensure that your case can be prioritized once received “CorPrior”.

If we do not hear back from you, we will assume your issue has since been resolved, and close the case.

We thank you for your patience and sincerely apologise for any frustration this may have caused in the meantime.

Regards,

StarsSupport






The original email I sent was on Mar 9th


In case anyone in interested I replied to the above email on June 1st and recieved a response today 7th July confirming my request :laugh:


Better late than never I guess!
 
Maybe i have to say kiss goodbye for Friday poker :(

Sure better late than never, will see which one my email ends up, two months next week and counting. Maybe just good not to receive any reply as not sure if i would like to play there and happen to have something important to ask... Nice platform to make private poker tournaments but not sure if i would like to play in their ones and deposit money there as it really don't seem to be simple task to contact them.
 
It took them 7 weeks to update my KYC. Just an impression of their response times at the moment. I've submitted new used card on the 1st of may and got verified late june.

a merge and covid is not working well for their support atm.
 
It took 2 months to get my account reactivated.

How the mighty have fallen and with them just being sold again that tells you all you need to know.

The original owners are still laughing all the way to the bank.
 

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