Casino won't talk

[hardwell24]

This case shows yet again how flawed the entire system is.

Under these new circumstances with SOW, AML and whatever other acronyms they can come up with, no casino should be allowed to accept a deposit until all checks have been satisfactorily completed.

BGO here was happy to take GBP8,000, no questions asked, no account lock. They might have sent an email but nothing else that would show "due care" for AML or SOW. Instead, they kept accepting deposits, no issue whatsoever. They went into action mode only once a withdrawal is submitted.

IIRC, the UKGC reiterated in one of their last publications that winnings cannot be held to ransom. What happened with that?

I understood this throughout the whole situation and I know that my playing with online casinos came to an end regardless of the result in this case. I'm feeling a bit vulnerable waiting for the results of the hearing, unable to do more than waiting for ADR decision.

 

[colinsunderland]

There lays the problem UK law enforcement have the law behind them to confiscate goods under the proceeds of crime act these goods are auctioned off or if cash split between the home office and police to cover cost of the investigation.
Casinos /UKGC/ADRs have zero powers if BGO are claiming money laundering why aren’t they passing this on to the U.K. authorities to investigate instead of giving the money to some random charity?
I’ll tell you why because they aren’t based in the U.K. per say and don’t have to comply to the laws of the land.

Playing devils advocate, they might have, and as they aren't allowed to tell the customer (or an ADR) that they have submitted a SAR, this could be a way of stalling him until they get a response from the authorities. Unlikely, but possible.

 

[colinsunderland]

BGO terms saying "Until you have satisfactorily passed such verification, we may freeze your account and restrict the withdrawal of any funds (including winnings and deposits). "

Since the casino decides to stop "laundered money" should they not report the matter to the police or other institute than keep everything to themselves without notifying the player?

UKGC terms about complaining saying "But we don’t investigate individual complaints, and can’t
help consumers to get their money back. Nor do we change decisions made by an ADR provider."

First BGO email saying "This is a legal requirement under anti-money laundering legislation and also a requirement of our regulator, the

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"


So if I understands it well UKGC expects casinos to comply with money laundering rules but when it comes to enforcing them and checking if the casino works properly regulated in favor or not of the player they do not feel responsible to check it, they will only suggest what ADR decides. Where is the logic ?

Hold, on. Why are they donating the money to a gambling charity if the concern is not a RG issue?
If it is AML then I would just cease all contact with them after sending a letter before action stating you want your winnings paid within 14 days or you will take legal action.
If they won't return your winnings, then they should be submitting a SAR. Once that investigation is complete, BGO will either be told to send the funds to the crime agency, or they are ok to send to you. They are the ONLY 2 outcomes from a suspicious activity report.

 

[hardwell24]

Hold, on. Why are they donating the money to a gambling charity if the concern is not a RG issue?
If it is AML then I would just cease all contact with them after sending a letter before action stating you want your winnings paid within 14 days or you will take legal action.
If they won't return your winnings, then they should be submitting a SAR. Once that investigation is complete, BGO will either be told to send the funds to the crime agency, or they are ok to send to you. They are the ONLY 2 outcomes from a suspicious activity report.

I dont really think so sending letter to them change anything if they customers servise speak with me like that

 

[colinsunderland]

I dont really think so sending letter to them change anything if they customers servise speak with me like that

Good luck taking them to court without doing so.

 

[hardwell24]

Good luck taking them to court without doing so.

You're right, I should try every possible method.

 

[EkJR]

The latest LCCP came into effect on 31st October 2019.

Now, BGO could relate to the last sentence in the highlighted paragraph.

But, they allowed the OP to deposit before he was verified as I understood it!

View attachment 119846

Can someone advise why the SOW was failed, on what grounds even? As Harry has mentioned above, they cant just suddenly stop a withdrawal when they had ample time to request this earlier.

 

[colinsunderland]

As it;s slightly related to this, the NCA have just released a report on the number of SAR's sent last financial year

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Around 10 a day from casinos. Not many at all, considering how often they seem to be holding withdrawals and suchlike.

And the ones who talk about how its preventing terrorism blah blah, casinos sent SAR's in for terrorism concerns a whole 9 times in that 12 month period!

 

[hardwell24]

***UPDATE***

Hello Everyone, hope you all have a good christmas time with family and close friends.

This morning i checked my bank account and all money has been returned ! I didnt received any email from ADR or anything else but at least they send it back.

Thank you once again for all of you for answering and advice !

 

[colinsunderland]

***UPDATE***

Hello Everyone, hope you all have a good christmas time with family and close friends.

This morning i checked my bank account and all money has been returned ! I didnt received any email from ADR or anything else but at least they send it back.

Thank you once again for all of you for answering and advice !

Well done, did you get your winnings or just your deposits back?

 

[hardwell24]

Well done, did you get your winnings or just your deposits back?

All winnings