Safe guarding winnings

[Harry_BKK]

what I dont get is the fact that when you need to do ID. I take it you requested a withdraw first? and that means no money was sitting in your account. And that is why the ID request was triggered because you requested a withdraw. I dont play at betat casino, but i played at slotty vegas, their sister casino. And their systems are pretty much identical.

And I know for a fact that money does not get put back into your account balance once ID has been requested. Some casinos it happens in, energy casino comes to mind. When i had to do my ID at energy casino. the money i won got put back into my balance until my ID was verified which i find disgusting and not good practise. Any trustworthy and honest casino would lock that withdraw and not put it back into the account balance and just wait until ID has been processed and then they can send the money.

But i can tell you this much. betat and slottyvegas are in a bad shape. I used to twitch stream and i used to stream playing at slottyvegas and i can tell you this much. they said 17 months ago that they will be getting more slot providers and guess what they still havent, they still only have MG and net ent, and the odd quickspin slot hosted by quickfire. Also i havent won at slottyvegas for ages or withdrew, but the last time i did the withdraw taken over 24 hours to ewallet.

So i seldom avoid them now.

Oh and to say what i think about your actions. If you did cancel the withdraw after you used those free spins then that is more your own fault. And also the FS winnings would have had a wager on them anyway of 10X winnings which you would not have been able to play until you used what ever money you had in your account.

but anyway keep us all updated as to the outcome.

I don't think so to be honest although i reduced my play there as well due to the lack of PnG, BTG and other game providers. But i still do some sessions when i want to play DoA / TS2 / IR, don't need then any other providers. They will be adding PnG and few others in the coming weeks. And they do have also NextGen and Leander on top of MG and Netent.

My latest withdrawals to Ecopayz were all processed within 1 - 30 minutes, last one was just about 2 weeks ago, and some of them were early morning CET.

I still think they have one of the best CS teams around - Vaughan, Dan, Michael, Sam, Selma and a few more - all very helpful and knowledgeable. Plus their VIP program is as well one of the best around. 15% - 30% cashback (based on amount wagered in a week), credited with 1xWR, is certainly right at the top of what casinos offer. Not to forget the 30xWR for bonuses and 10x WR for Free Spins winnings, with the cash balance separated so you can withdraw any time you like.

With a few more game providers they would be certainly up there with the likes of VS or Rizk.

 

[Igor82]

Hi! I received your PM last night.

I'll look into the matter today.

 

[mac72]

I don't think so to be honest although i reduced my play there as well due to the lack of PnG, BTG and other game providers. But i still do some sessions when i want to play DoA / TS2 / IR, don't need then any other providers. They will be adding PnG and few others in the coming weeks. And they do have also NextGen and Leander on top of MG and Netent.

My latest withdrawals to Ecopayz were all processed within 1 - 30 minutes, last one was just about 2 weeks ago, and some of them were early morning CET.

I still think they have one of the best CS teams around - Vaughan, Dan, Michael, Sam, Selma and a few more - all very helpful and knowledgeable. Plus their VIP program is as well one of the best around. 15% - 30% cashback (based on amount wagered in a week), credited with 1xWR, is certainly right at the top of what casinos offer. Not to forget the 30xWR for bonuses and 10x WR for Free Spins winnings, with the cash balance separated so you can withdraw any time you like.

With a few more game providers they would be certainly up there with the likes of VS or Rizk.

Complete agreement with harry , my play these days is sporadic but when I do Betat is one of my go to casinos for all mentioned above. To say they are in "bad shape" is just completely wrong , they are a top notch casino with some super people , the lack of Big Time Gaming surely is a plus and my cashouts to ewallet are between instantaneous to 1hr (last one circa 4K paid 50mins)

 

[Esso22]

Just to set the record straight here. I do agree that they are a good casino and that their customer service is good. I was just saying that I safe guarded my winings so that I wasn't tempted to play it back before verification was completed and this was confirmed to me on a few occasions so my point has always been that something went wrong with the system which allowed me to play.

 

[Esso22]

Lisapaxford78@gmail.com

Hi! I received your PM last night.

I'll look into the matter today.

Thankyou

 

[Esso22]

Hi! I received your PM last night.

I'll look into the matter today.

Any response to this please Igor?

 

[Harry_BKK]

Any response to this please Igor?

I would recommend that you remove your email address from your post unless you are OK to have it in public.

And give that man some time, he is the owner of Betat and always stood by his word but it might take some time.

 

[Steviedoo]

Don't understand how this is the casinos fault....the op knew he/she was playing with funds they had won and weren't supposed to be in their account.

 

[Tirilej]

Don't understand how this is the casinos fault....the op knew he/she was playing with funds they had won and weren't supposed to be in their account.

If it was that easy then the casino shouldn't offer such thing as a safeguard. It didn't seem to be the OPs fault that it wasn't functioning, so when he logged in the money was just sitting there. He was still not verified so he couldn't cash them out. (or she according to the email address).
So sure the OP played them all by himself, but he shouldn't have been allowed to, so I see that both were at fault here.

I guess we will find out what happened.

 

[miksaxxx]

..

If i had asked cs something when i had withdraw waiting for approval. They usually ask do i want that they freeze it.

So betat/slottyvegas has responsible gaming all the time .

They dont offer bonuses to reverse withdraw.

Top casino in my expirience.

 

[gilliebean]

But why play on? You would have known instantly after those free spins, that you were using the previous winnings. Whether you'd asked for a restriction or not - quite clearly at that very moment, you realised this hadn't been actioned (for whatever reason). You should have immediately contacted live chat or shut down the page and emailed support - then stayed away from the site until it had all been processed.

Instead, you made a conscious decision to continue playing and kept going until you lost it all... You must take some responsibility for that surely? I think the majority of us would kick and chastise ourselves, call ourselves a few choice words and feel bl++dy gutted, but I don't think I'd feel I could approach the casino expecting it all back. Unfortunately, mistakes are made and some casinos don't even offer any 'safeguarding'.

I'm really not trying to be cruel - I get the temptation thing massively- I play slots as much as I possibly can - mainly as a distraction really (my daughter has just gone into hospital for a few months) and also with the slim hope that I'll hit a jackpot one day.

I'm barely making ends meet at the mo, I have to buy all the school uniform etc for my other daughter this week and pay £1k rent and I know have £150 winnings sat in a new account (also awaiting ID approval), which I could easily try and increase as I need 3x that really(!), but I'm just staying away from the site completely!

It's what you can afford to risk losing I suppose. At least I know that £150 will be coming and hopefully in the meantime, I'll play the odd £10 (while praying lol!) and get another nice little win.

But if I ever can't afford a flutter, then I'll play free rollers, hunt down free spins/sign up offers, enjoy trying to beat ridiculous 900x a £1 win wagering reqs lol, and use any free spins I'm offered etc and hope for the best!

I do agree the restriction should have been put in place as promised - but I just really don't think you would have complained had you increased your winnings, rather than squandered them...and would have expected to keep them....


..

 

[miksaxxx]

But why play on? You would have known instantly after those free spins, that you were using the previous winnings. Whether you'd asked for a restriction or not - quite clearly at that very moment, you realised this hadn't been actioned (for whatever reason). You should have immediately contacted live chat or shut down the page and emailed support - then stayed away from the site until it had all been processed.

Instead, you made a conscious decision to continue playing and kept going until you lost it all... You must take some responsibility for that surely? I think the majority of us would kick and chastise ourselves, call ourselves a few choice words and feel bl++dy gutted, but I don't think I'd feel I could approach the casino expecting it all back. Unfortunately, mistakes are made and some casinos don't even offer any 'safeguarding'.

I'm really not trying to be cruel - I get the temptation thing massively- I play slots as much as I possibly can - mainly as a distraction really (my daughter has just gone into hospital for a few months) and also with the slim hope that I'll hit a jackpot one day.

I'm barely making ends meet at the mo, I have to buy all the school uniform etc for my other daughter this week and pay £1k rent and I know have £150 winnings sat in a new account (also awaiting ID approval), which I could easily try and increase as I need 3x that really(!), but I'm just staying away from the site completely!

It's what you can afford to risk losing I suppose. At least I know that £150 will be coming and hopefully in the meantime, I'll play the odd £10 (while praying lol!) and get another nice little win.

But if I ever can't afford a flutter, then I'll play free rollers, hunt down free spins/sign up offers, enjoy trying to beat ridiculous 900x a £1 win wagering reqs lol, and use any free spins I'm offered etc and hope for the best!

I do agree the restriction should have been put in place as promised - but I just really don't think you would have complained had you increased your winnings, rather than squandered them...and would have expected to keep them....


..

Main problem if all is true is that , 2 agents promised to straight put balance frozed.

But some reason they dint.

This is fould for casino and player. ( why he/she played those away )

Op must have knowed that it was his winnings..

 

[Esso22]

Thanks all. The casino have been great and reinstated the majority of the winnings as there was a technical error that they are working in. They understood that I had requested the freeze to avoid the temptation..the same reason that play and deposit limits are available. I have to do a phone verification tomorrow (not sure what this is) and then I can withdraw. I will keep you all informed.

 

[kahntrutahn]

Thanks all. The casino have been great and reinstated the majority of the winnings as there was a technical error that they are working in. They understood that I had requested the freeze to avoid the temptation..the same reason that play and deposit limits are available. I have to do a phone verification tomorrow (not sure what this is) and then I can withdraw. I will keep you all informed.

Thanks for updating everyone. I look forward to seeing how they handle this somewhat tricky situation.

 

[Esso22]

Been told I will definitely get my winnings once I have done the quick phone check...My documents are all verified so been told not to worry and enjoy my winnings.

 

[Alfran]

Been told I will definitely get my winnings once I have done the quick phone check...My documents are all verified so been told not to worry and enjoy my winnings.

Congrats! We have all be tempted to reverse or play winnings back. But if there was instruction to freeze until verification is done, not once but twice then the funds shouldn't have been available to be played, so I'm glad for your outcome. Phew!

 

[Harry_BKK]

Thanks all. The casino have been great and reinstated the majority of the winnings as there was a technical error that they are working in. They understood that I had requested the freeze to avoid the temptation..the same reason that play and deposit limits are available. I have to do a phone verification tomorrow (not sure what this is) and then I can withdraw. I will keep you all informed.

As i told you, Igor is a man of integrity and Betat a top-notch casino.

Glad you will get your winnings and be more careful next time, please!

 

[SpinUk]

I think thats a more than generous outcome for you. Had you doubled your balance you wouldnt be here. Fair play to Igor for being so magnanimous about it. Like I said, its a classy joint.

 

[gilliebean]

I think thats a more than generous outcome for you. Had you doubled your balance you wouldnt be here. Fair play to Igor for being so magnanimous about it. Like I said, its a classy joint.

I completely agree - they have been very forgiving and generous. I also love the fact casino reps access the forums - makes it seem more personal. I'm going to venture over to BetAt now and join up, as I've joined a couple of slot forums and have only seen it highly recommended. I'm a bit of a newbie casino wise..so these forums really help me form a decision etc!

I'm sorry if I came across harsh in my post Esso - if so, it wasn't intentional - been having a week/month/blinking year from hell! Enjoy your spending

 

[Esso22]

Thanks all. Nobody was harsh...I asked for advice etc and got it.