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Safe guarding winnings

Discussion in 'Payment Processing Issues' started by Esso22, Aug 28, 2017.

    Aug 28, 2017
  1. Esso22

    Esso22 Newbie member

    Location:
    United Kingdom
    After winning a considerable amount on at BetatCasino I was twice told that my winnings had been safeguarding by restricting my play until the verification had been done. I had an email today saying I had free spins so I played them and then it continues to let me play....needless to say I lost the lot having left it sat there since Friday. The guy in chat confirmed the suspension had been done at their end and didn't know why the system let me played. Do I have a case? Should my winnings be reinstated or is it totally my fault?
     
  2. Aug 28, 2017
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    What do you think? Should we be responsible for our own actions when we are adults?
    If you had won more, would you have asked if you should give that money back to them?

    I feel for you I do, but I would say you lost it on your own.
     
  4. Aug 28, 2017
  5. Esso22

    Esso22 Newbie member

    Location:
    United Kingdom
    Haha yep I know what you mean but if they said it was an error and they could only pay me what I had won up until that point I would totally get it. That's the reason for play limits etc and they did confirm twice that I couldn't play my winnings.
     
  6. Aug 28, 2017
  7. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I'm sure others will see it as if you should get the money. I'm always the evil one ;)

    You hadn't any limit set by yourself if I understand correctly? I can't see that they forced you to lose it no matter how bad you try to make them look. You should of course have asked when you discovered that you could play. We have all reversed and lost winnings. Sometimes we even learn a thing or two from doing that :)
     
  8. Aug 28, 2017
  9. Esso22

    Esso22 Newbie member

    Location:
    United Kingdom
    I have a deposit limit and then when I won a large amount they asked me if I wanted to suspend play until verification was done...I said yet.

    Then when I emailed to find out what was happening with verification they asked if I wanted suspension again and I said 'I thought I had already done that' and they said 'oh yes, you already have suspended play' hence confirming twice.

    That was over the weekend. Today I get email regarding free spins and log in for them and then it continues to let me play. I have deposit limit and agreed to the suspension for this reason...not to be tempted. Even the guy in chat after I'd lost it said it should have been suspended. Also after I'd lost it he said 'shall I try to speed up the verification for you?' ....Why did they only offer to speed it up after I had lost it all when that's what I wanted all along?
     
  10. Aug 28, 2017
  11. Esso22

    Esso22 Newbie member

    Location:
    United Kingdom
    Betat casino

    Betat Casino by the way.
     
  12. Aug 28, 2017
  13. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Then it sounds a bit more strange. I think you should have a talk with them. Try one of their reps in here and I'm sure if it is their fault then you will get paid anyway.
    Good luck :thumbsup:
     
  14. Aug 28, 2017
  15. Esso22

    Esso22 Newbie member

    Location:
    United Kingdom
    How do I talk to one of their reps please?
     
  16. Aug 28, 2017
  17. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
  18. Aug 28, 2017
  19. Esso22

    Esso22 Newbie member

    Location:
    United Kingdom
    Thankyou
     
  20. Aug 28, 2017
  21. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
  22. Aug 28, 2017
  23. Esso22

    Esso22 Newbie member

    Location:
    United Kingdom
    How do I contact these people direct please?
     
  24. Aug 28, 2017
  25. Mr Wild

    Mr Wild Experienced Member

    Occupation:
    Online Casino
    Location:
    Malta
    Regardless if you win or lose. If you had put restrictions on your account and these did not work then all funds should be refunded if you lost, but if you had won all winnings should be voided. That is the rules in Malta and UK.
     
  26. Aug 28, 2017
  27. Esso22

    Esso22 Newbie member

    Location:
    United Kingdom
    Really? How do I contact Karl or Igor or get them to see this message?
     
  28. Aug 28, 2017
  29. Esso22

    Esso22 Newbie member

    Location:
    United Kingdom
    I clicked on the links for Karl and Igor but there isn't a direct contact for them. Will they are this?

    Also although lots of the conversations were via chat I do have emails confirming that my account had been safeguarded to stop me playing my winnings.
     
  30. Aug 28, 2017
  31. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    After pressed that link there is in top left : send private message. Press it and start writing.

    Safe guarding winnings: Screenshot_20170829-005158.jpg,Aug 28, 2017
     
  32. Aug 28, 2017
  33. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    I've had some decent luck there recently after a horrendous start a few years back but I will say this of Betat, there customer service is second to none. I think they will do something for you though here, they are are a decent outfit and Igor is a good guy.
     
  34. Aug 29, 2017
  35. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Question remains whether you contacted live chat the moment you saw that you can continue playing? If you were so worried about your winnings then an immediate contact would have blocked your account.

    But you decided to gamble your winnings. It was YOUR decision.

    Knowing Igor, he will probably give you your winnings back but honestly, I wouldn't. From your posts you brought up the "non-block" issue only after you lost. That is typical of a problem gambler and I think you should seek some help
     
  36. Aug 29, 2017
  37. Esso22

    Esso22 Newbie member

    Location:
    United Kingdom
    Telling me to seek help is a bit harsh...I only came here for information. I have a deposit limit on my account and also safe guarded it so as I won't be tempted. I had this for a reason. Isn't that why we all place limits? Not because we are problem gamblers but because sometimes we get tempted. My point is that I took measures, more than once, to ensure that I wasn't tempted and it didn't work....this is an error on the casino's part regardless of what a person's habits are. The fact that the guy in chat didn't know why the block wasn't on as he said it showed it should have been shows there was a failing of the system x
     
  38. Aug 29, 2017
  39. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I do agree that first and foremost when having a block in place it should automatically prevent any further play, period.

    Yet whilst this should be the case, purposefully setting out to 'test' this feature only indicates that the decision to carry on playing was consciously made, and lies solely with the player. The moment you do that you forfeit the right to call it banked money, and thus becomes disposable and at risk. Trust me, I've done my fair share of that one...

    Should have never been able to access the winnings, but two wrongs don't make a right. I also wouldn't put it past casinos to chance it in cases like this in the hope that the player does exactly as they're prone to do. A very grey area indeed :eek2:
     

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