Yesterday morning i made a deposit at Rushmore Casino.After luch i logged into casino only to find my account was frozen.This was my first deposit with these guys so i was freaking out.I recieved an email saying since i was a first time depositor they needed veification before they would unblock my account.this is flipping ridiculous,shouldnt if this is going to be done be done BEFORE they accept the deposit?anyhow i called their customer service number.after about 5 mins of explaining what happened to them they said it was standard procedure to close accounts on first time depositors until verification could be established.i let them know my feelings about this and proceeded to ask them unblock my account.at this time a manager was put on who instructed me that i would need to fax them a drivers license and bank statement.i said absolutely not i deposited using a credit card and if no validation was needed to accept my deposit there should be none needed until and if i withdrawal.there would be no reason these people would need to see my bank account numbers and info if i didnt use that for my deposit.then they told me my account would be closed until i supplied them with verification.i said no and ask for my money back since i can not play in the casino.this is where i lost it..i was told that the deposit was now property of rushmore and they are not obligated to allow me to play or return my money.So basically what has happened is i lost my deposit and wasnt allowed to play and wont have it returned.Geez to me thats theft but i doubt i can do anything about it except vent here and let people know what happened.Im done with this online casino nonsense.are any of these people regulated by anyone?do they have to follow any kind of rules whatsoever?how can they just accept money,deny you access,and refuse to give it back?
Rushmore Casino Accepted my deposit then locked me out
- Thread starter gamblerx
- Start date
- Joined
- May 10, 2008
- Location
- Brooklyn, New York, United States
I think this is the new trend with RTG casinos. I also saw on another thread about Casino 33 doing the same thing. The deposit does not belong to the casino, I want to know who said that? They are about to lose some good customers with this stunt they are pulling.
- Joined
- Aug 5, 2009
- Location
- Tellus
If you deposited with a credit card I suppose you could perform a chargeback? Or you could just bite the apple and send them the scans they want, blocking out the numbers you don't want them to see.
God luck.
God luck.
- Joined
- Dec 2, 2006
- Location
- miami fl
....or PAB with Max...
- Joined
- Mar 31, 2007
- Location
- Iowa
Yes it is a pain in the behind to find this out AFTER you have deposited. It is too bad they don't block the deposits like Vegas Regal will do until you email or fax the required info. But, it is online gambling and they do not know you or me from Adam. At a land based casino I had to do a fingerprint plus show I.D. so we have to each have a certain amount of trust when we are dealing online and this is one way for them to achieve that. Once it is done it will be easy. Block out the numbers, amounts, etc. on your bank statment or whatever bill you are sending as long as they can see your name and address. Good luck..it will get easier
Richard
Banned User
- Joined
- Dec 14, 2009
- Location
- New Orleans
This is not right. How are they gonna make you produce an ID in order to get your money back? They are already breaking the laws of the USA. And now they wanna keep your funds. I bet they wouldn't be playing these games. If the DOJ would come and sieze their money. WOW! CherryMore I hope none of this is true.
- Joined
- Apr 8, 2006
- Location
- UK
It is highly unprofessional for a casino to do this to a new customer mid way through their first deposit. I know of many places that do this, but they will only lock the account once the first deposit has been lost or a withdrawal attempt is made.
If a player for whatever reason could not complete the verification procedure, then the casino is still holding the deposit, which the player has not fully used. Because this deposit would have already been accepted by the casino then any fraudulent activity on the players part would have already been committed.
Casinos that insist on ID before a withdrawal attempt is made, should really be requesting it prior to any deposit. Locking a new customers account after they have risked their own money, in a casino they maybe unfamilar with, will hardly install confidence in the player to make further deposits.
Mike
If a player for whatever reason could not complete the verification procedure, then the casino is still holding the deposit, which the player has not fully used. Because this deposit would have already been accepted by the casino then any fraudulent activity on the players part would have already been committed.
Casinos that insist on ID before a withdrawal attempt is made, should really be requesting it prior to any deposit. Locking a new customers account after they have risked their own money, in a casino they maybe unfamilar with, will hardly install confidence in the player to make further deposits.
Mike
- Joined
- Oct 14, 2004
- Location
- United Kingdom
They are trying to do the right thing. Many problems ocurr at first withdrawal, when a player finds out that despite several deposits, they would never have been paid after all because they failed verification.
Unfortunately, Rushmore seems to have lost the point of doing this. The point would be to ensure a player is NEVER in the situation where they have played and won, only to be told their bets are void because they failed verification.
One problem here is that they can't simply send the deposit back to the credit card it came from, and paying it out by another method exposes them to the risk that it came from a stolen card. Because of this, it is STILL too late to ask for verification AFTER the deposit has been made, it should be done BEFORE it is possible to deposit.
It should not be "rocket science". When a new player goes to make their first deposit, they should find instead a screen telling them they must send in verification to unblock the depositing options in the cashier. This would make it IMPOSSIBLE for a fraudster to put money in until they had been verified, and verification is what catches most fraudsters. If the player cannot satisfy verification, rather than have a player moaning about winnings being stolen, the player merely moans that the casino won't let them play. The player has NOT lost any money, nor have they seen winnings denied.
Unfortunately, Rushmore seems to have lost the point of doing this. The point would be to ensure a player is NEVER in the situation where they have played and won, only to be told their bets are void because they failed verification.
One problem here is that they can't simply send the deposit back to the credit card it came from, and paying it out by another method exposes them to the risk that it came from a stolen card. Because of this, it is STILL too late to ask for verification AFTER the deposit has been made, it should be done BEFORE it is possible to deposit.
It should not be "rocket science". When a new player goes to make their first deposit, they should find instead a screen telling them they must send in verification to unblock the depositing options in the cashier. This would make it IMPOSSIBLE for a fraudster to put money in until they had been verified, and verification is what catches most fraudsters. If the player cannot satisfy verification, rather than have a player moaning about winnings being stolen, the player merely moans that the casino won't let them play. The player has NOT lost any money, nor have they seen winnings denied.
- Joined
- Jan 11, 2008
- Location
- Warrington, UK
All I will add is one of the casinos in the same group also locked mine before I had logged in for the second time. They had tried to ring me for verification purposes, but I had typed in my phone number wrong.
They emailed me to inform me of this, so I rang them and thats how I found out my tel no. typo. Once I had confirmed the phone numbers everything was returned to normal.....and I subsequently turned my $35 deposit into $900!!!!!!!!!!! Approved on 2nd Jan, but still waiting for the Wire Transfer (6-10 days).
They emailed me to inform me of this, so I rang them and thats how I found out my tel no. typo. Once I had confirmed the phone numbers everything was returned to normal.....and I subsequently turned my $35 deposit into $900!!!!!!!!!!! Approved on 2nd Jan, but still waiting for the Wire Transfer (6-10 days).
- Joined
- Jun 19, 2006
- Location
- UK
Intertops also did this to me, however they had the good grace and sense to return my deposit after i complained like hell. As they should have done. I have zero problem with providing documentation however when i join a new casino I want to play THEN, not in 3 days time after i have had to jump through hoops in providing the required info. I dont have a scanner at home, only at work so the delays for me are quite lengthy.
If i was you I would pick PAB and attempt to get help in getting youre deposit back. Rushmore is accredited here and while I understand their `procedures`
(which incidentally must be a new thing because i had no problems making a first deposit not so long ago without providing id) taking your money and then saying its `theirs` is blatant rogue behaviour.
Rushmore the money is NOT yours, return it!
If i was you I would pick PAB and attempt to get help in getting youre deposit back. Rushmore is accredited here and while I understand their `procedures`
(which incidentally must be a new thing because i had no problems making a first deposit not so long ago without providing id) taking your money and then saying its `theirs` is blatant rogue behaviour. Rushmore the money is NOT yours, return it!
PenDragyn21
Full Member
- Joined
- Jul 4, 2009
- Location
- The Lair
OP, geez, that sucks hardcore and is highly questionable behavior on the casino's part. Vinylweatherman(?) probably has it right about why they won't give the money back but it still is shady.
This is exactly why casinos don't ask for verification upfront. Because they know that the more barriers they put between you and depositing the more likely you are to have second thoughts and not deposit it all. So it looks like the casinos are playing games with you by waiting until you try to withdraw before having you jump through hoops.
This is exactly why casinos don't ask for verification upfront. Because they know that the more barriers they put between you and depositing the more likely you are to have second thoughts and not deposit it all. So it looks like the casinos are playing games with you by waiting until you try to withdraw before having you jump through hoops.
Louise
Dormant account
- Joined
- Oct 23, 2008
- Location
- Right here
Hi everyone,
Gamblerx, can you please PM me your casino username so that I can look in to this for you? Thanks.
Even though we are now making security and welcome calls to new players depositing via credit card, this is not the procedure and steps that our customer service would normally take, so I can only guess that we are missing part of the story or that there has been some confusion.
Kind regards,
Louise
Rushmore, Cherry Red & Slots Oasis Rep.
Gamblerx, can you please PM me your casino username so that I can look in to this for you? Thanks.
Even though we are now making security and welcome calls to new players depositing via credit card, this is not the procedure and steps that our customer service would normally take, so I can only guess that we are missing part of the story or that there has been some confusion.
Kind regards,
Louise
Rushmore, Cherry Red & Slots Oasis Rep.
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