vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Just continue contacting the casino operator if you really believe a bug cost you money.
All results are stored for each game before the client even knows about them, so if the client crashes or a bug clientside (such as graphics going out or buttons not responding) cannot effect game results.
Eventually someone will be able to dig into the database and see exactly what the spin results were and exactly what the payouts should have been and verify that your account was credited correctly.
None of this answers the video poker case, where after holding a pair of Deuces, the game crashed, and when it was restarted the held Deuces were gone. I get the impression the entire game vanished, as if it hadn't, there would be presented the completed hand with a pair of deuces, or at least an increase in the balance.
There is a need to recreate and log (with screenshots) some of these bugs, so that they can be demonstrated.
With the slots, it would be worth examining the rules, some of these are quite complicated, and allow for a trigger to produce nothing.
All of these bugs seem to favour the casino, how about screwing up in the player's favour once in a while