Casino Complaint rrao VS Intercasino.com

[ChillBill]

Total losses sustained = USD 24000 during the last 5 years.

You don't mention how much you've won.

You've held a number of accounts (self exclusion) and now ya saying an accredited casino is rigged. Maybe it's time for you to take another break from gambling. $24,000US in losses over the course of 5 years is about $92.30 a week. If that causes you this much anguish then don't gamble.

 

[Nifty29]

I can safely say that this complaint is one of the biggest wastes of time I've ever seen dumped in Max's lap......and I use the word "dumped" advisedly.

I have to take my hat off to Max for even entertaining it.

IMO it's a complete joke.

 

[The Dude]

@ OP

This is the second time I've asked this: "What is the purpose of posting links to Intercasino in nearly each one of your posts?" We know what casino you are talking about - don't do it.

 

[naththo]

Its a completely waste of time to post here since those slots are perfectly fine for me the last time I visit to Intercasino. Remember, there are plenty of low to high variance. So you have to gotta look out for. Higher the payout, the more higher variance, the lower payout the lower variance. Simple. If it include extreme win in free spin then it gonna be high variance definitely. So you gotta check the paytable and work out whether if it looks low or high variance. Its easy as piece of cake to work out. Most of time payout rate is fine for me from intercasino you cannot always win. You will only have a decent win once in a while. So just keep your bet low and keep your gambling rate low so you don't lose all your money out of bank too quick. Bet at $1 or below is safest bet and it allow you spin more rather than bet high and spin few. It takes some spin to get a luck. Feature would normally happen at an odd of 1:125 to 1:150 spin average but is completely random. Anyway please think about these. No point PAB and no point waste Max and others time. Have good day. Nathan.

 

[rrao]

mailers received so far

It's not that he isn't responding at all, he has, but it's sporadic. I sent follow-up questions and those haven't been answered yet. Certainly if it was a case of no response at all then yes, after a few weeks of trying the case would get marked "OP AWOL" and tossed.

Dear Mr Max,

The only mailer I have received in my inbox is with the subject line 'regarding your Pitch-A-Bitch against Intercasino' on your assessment that the PAB as having two parts "As I see it your complaint has two parts:

1. Requests for self-exclusion from the casino have not been respected nor enforced.
2. Requests for weekly deposit limits have not been respected nor enforced."

and your request to - "Please forward your most recent self-exclusion request at Intercasino".

I have responded back to this mailer confirming that your assessment on the PAB is accurate, and also forwarded the relevant correspondence with intercasino.com. The subject of this mail is - "Ref PAB - Intercasino.com C204809975 - Self Exclusion Requests". Please check your mail box and revert.

I am constantly checking my mailbox on this issue, and will provide as much information available at my end. I am individually requesting Intercasino as well for an independent probe and to support the PAB with necessary game, session and transaction logs.

May I request casinomeister forum members not to jump to any conclusions ahead of the PAB resolution. Thank you for your co-operation.

Best Regards,
R Rao

 

[rrao]

posting as link

@ OP

This is the second time I've asked this: "What is the purpose of posting links to Intercasino in nearly each one of your posts?" We know what casino you are talking about - don't do it.

Sure, no problem. Will ensure that further reference will be as 'Intercasino' instead of the URL.

Regards,
RRao

 

[chuchu59]

I can safely say that this complaint is one of the biggest wastes of time I've ever seen dumped in Max's lap......and I use the word "dumped" advisedly.

I have to take my hat off to Max for even entertaining it.

IMO it's a complete joke.

I was thinking of using the word 'lumped' LMAO.

 

[maxd]

Please check your mail box ....

My mailbox is working just fine thanks, all of the correspondence you mention here has been received and responded to. It's those responses that you do not mention that are in question.

In your PAB form you gave two different Gmail addresses. If I remember correctly it would appear that the address you gave as your "contact" address -- naturally the one I'm trying to use to contact you -- that is the one that isn't proving to be reliable.

 

[albrco123]

Have to say i am following this thread with interest, IMHO i cannot ever see a casino paying back losses sustained while playing unless there is a proven software issue that would surely affect a large number of players however it will be interesting to know the outcome of the Self Exclusion issue as i also have found it far too easy to change deposit limits (by just going to chat) with another RTG casino and stopped playing there because of this, mind you my losses are nothing like RRAO's

Is there anything in a Casino's accreditation on Casinomeister that deals with how they handle self-exclusion and or deposit limits?

Al

 

[rrao]

responsible gaming and accreditation

Have to say i am following this thread with interest, IMHO i cannot ever see a casino paying back losses sustained while playing unless there is a proven software issue that would surely affect a large number of players however it will be interesting to know the outcome of the Self Exclusion issue as i also have found it far too easy to change deposit limits (by just going to chat) with another RTG casino and stopped playing there because of this, mind you my losses are nothing like RRAO's

Is there anything in a Casino's accreditation on Casinomeister that deals with how they handle self-exclusion and or deposit limits?

Al

Can't agree with you more on linking responsible gaming measures with Casino's accreditation on Casinomeister. Chances of unsustainable losses exist for players when Casino is lax on responsible gaming measures.

 

[rrao]

missing mailers

My mailbox is working just fine thanks, all of the correspondence you mention here has been received and responded to. It's those responses that you do not mention that are in question.

In your PAB form you gave two different Gmail addresses. If I remember correctly it would appear that the address you gave as your "contact" address -- naturally the one I'm trying to use to contact you -- that is the one that isn't proving to be reliable.

Dear Max,

Please suggest on closing this communication gap with emails. I aware of the policy of not posting PAB stuff on this forum, while PAB is in progress.

Gmail address is for our communications. Ymail address was the emailID used with the intercasino account registration.

Regards,
RRao

 

[maxd]

Until we get the email thing sorted out there is nothing wrong with connecting here to iron things out.

Have resent the as yet unanswered message to your Gmail. Please respond ASAP.

 

[chuchu59]

Can't agree with you more on linking responsible gaming measures with Casino's accreditation on Casinomeister. Chances of unsustainable losses exist for players when Casino is lax on responsible gaming measures.

While a player may have suffered losses due to lax gaming measures you musnt forget that you could also have the chance to win big. So the recovery of losses cannot be linked to the casino's apparent lax attitude. You can cry out for their head and suggest that their accreditation be pulled from them but giving you back your losses is a non-starter.

 

[rrao]

crying out for their head

While a player may have suffered losses due to lax gaming measures you musnt forget that you could also have the chance to win big. So the recovery of losses cannot be linked to the casino's apparent lax attitude. You can cry out for their head and suggest that their accreditation be pulled from them but giving you back your losses is a non-starter.

Responsible gaming measures are a safety net. Thanks for your comments, but the substance in the PAB is more in depth than as being made visible on this forum. Please await the PAB decision before arriving at conclusions.

 

[Borgie]

Responsible gaming measures are a safety net. Thanks for your comments, but the substance in the PAB is more in depth than as being made visible on this forum. Please await the PAB decision before arriving at conclusions.

So have you replied to Maxs E mail now so the PAB can proceed? It's all a bit torturous!

 

[maxd]

Have resent the as yet unanswered message to your Gmail. Please respond ASAP.

In fact it was resent -- that's the 3rd time now! -- to both of your addresses so I'm having a tough time imagining what exactly the problem is here. 6 hours and counting.

 

[rrao]

missing emails

Until we get the email thing sorted out there is nothing wrong with connecting here to iron things out.

Have resent the as yet unanswered message to your Gmail. Please respond ASAP.

Not able to fathom why the emails are not in my google inbox. Request you to kindly resend the earlier responses to this new email ID - [email protected]

Best Regards,
RRao

 

[maxd]

Request you to kindly resend the earlier responses to this new email ID - [email protected]

Done, CC'd the other addresses.

 

[rrao]

response recieved

Done, CC'd the other addresses.

Dear Max,

PAB response received. I have immediately requested Intercasino support for the details that you have requested and CC'ed you on the support request as well.

Hope all is well.

Best Regards,
R Rao

 

[Goxx]

Word

I can guarantee you a hostile reception if you accuse the casino of rigging without proof. Losses sustained mean nothing . In fact if you are convinced they are rigged why did you play at the same casino for 5 years. Doesnt make much sense to me other than you are a sore loser.

I agree.
I'm new here (on Casinomeister but kind of a old player on online casinos), but only because of the low/no winning reels does not mean they are bad. And having few accounts does not really make any sense guess it must be illegall, and at the end - if You don't like it You can always give up this and play other casinos.

 

[chuchu59]

Responsible gaming measures are a safety net. Thanks for your comments, but the substance in the PAB is more in depth than as being made visible on this forum. Please await the PAB decision before arriving at conclusions.

Let's just say I shall wait for your responses to MaxD's questions first.

 

[albrco123]

While a player may have suffered losses due to lax gaming measures you musnt forget that you could also have the chance to win big. So the recovery of losses cannot be linked to the casino's apparent lax attitude. You can cry out for their head and suggest that their accreditation be pulled from them but giving you back your losses is a non-starter.

Absolutely, the only way a player has a case for getting their losses back would be a software fault or intentional casino wrongdoing and surely in either case this would likely involve a large numbers of players, if this players case were proven every player at this Casino would want their account audited.

I don't believe losses sustained due to lax gaming measures should be returned however i do think that a casino that has been proven not to practice Responsble gaming should be labelled in some way on casinomeister just MHO

Al

 

[vinylweatherman]

Absolutely, the only way a player has a case for getting their losses back would be a software fault or intentional casino wrongdoing and surely in either case this would likely involve a large numbers of players, if this players case were proven every player at this Casino would want their account audited.

I don't believe losses sustained due to lax gaming measures should be returned however i do think that a casino that has been proven not to practice Responsble gaming should be labelled in some way on casinomeister just MHO

Al

Unfortunately, it isn't that simple. There have been cases where a player has WON, but the casino (not necessarily Intercasino) has voided the winnings because the player had self excluded elsewhere, and lax procedures had not lead to them being blocked at the outset. If casinos are prepared to void winnings when "problem gamblers" slip through the net, they must be equally prepared to void losses under the same circumstances. To have it any other way would lead to a "no lose" situation for the casino, hardly the incentive needed to improve procedures.

 

[Zepher]

^^ Interesting perspective on things as always VWM. Watching this thread with interest, awaiting further information from Max's side before I judge the situation too much. IMPO, if a casino accomodates a player's request to increase their deposit limits does not mean they should then be liable if that player goes on to lose their funds. The player requested said increase/s. Just because they cannot control their urge to gamble does not mean they should get back ( any of ) their losses. Again, JMO.

 

[Nifty29]

Unfortunately, it isn't that simple. There have been cases where a player has WON, but the casino (not necessarily Intercasino) has voided the winnings because the player had self excluded elsewhere, and lax procedures had not lead to them being blocked at the outset. If casinos are prepared to void winnings when "problem gamblers" slip through the net, they must be equally prepared to void losses under the same circumstances. To have it any other way would lead to a "no lose" situation for the casino, hardly the incentive needed to improve procedures.

Unless intercasino has done this in the past, then it is irrelevant.

Just because some rogue operator comes up with it as a BS excuse to give the casino a free ride, doesn't mean that other more ethical operators have to give the player a free ride. In fact, it is a ridiculous suggestion.

The logical solution is NOT to just pay the player/keep the winnings as a coverall rule, but rather validate the end result in fiscal terms I.e whichever party lost up until the error is detected wears the loss. If the player is paid their remaining balance (if any). If a bonus is active it is forfeit along with any winnings. Simple.

 

[albrco123]

^^ Interesting perspective on things as always VWM. Watching this thread with interest, awaiting further information from Max's side before I judge the situation too much. IMPO, if a casino accomodates a player's request to increase their deposit limits does not mean they should then be liable if that player goes on to lose their funds. The player requested said increase/s. Just because they cannot control their urge to gamble does not mean they should get back ( any of ) their losses. Again, JMO.

I had not considered the case of a casino voiding winning or losses due to self exclusion at another casino! maybe they were owned by the same opearator but i would have thought it would need to be clarified in their T&C that self exclusion at another Casino could result in voided winnings and sounds unfair.

IMHO Once the gambling event has taken place Win or Lose, Lax Responsible Gaming or not then neither the player or the casino should have any rights to reversal after the fact, this is the whole concept of gambling, i do though believe that if a Casino is proven to be consistently lax on Responsible gaming they need to be labelled as such to help bring them into line.

As for the deposit limits issue, Responsible gaming limits are placed by players so that when they get an uncontrollable urge to gamble there is a safeguard to protect them and casino's need to respect these safeguards.

Great Thread!

Al

 

[rrao]

As for the deposit limits issue, Responsible gaming limits are placed by players so that when they get an uncontrollable urge to gamble there is a safeguard to protect them and casino's need to respect these safeguards.

Great Thread!

Al

Folks, thanks for your opinion. This PAB is about respecting player's safeguards in terms of self-exclusion (permanent exclusion, if need be) and responsible gaming limits. PAB is still under investigation, and hence unable to provide the specifics on this issue.

 

[rrao]

gamcare certification logo

Folks, thanks for your opinion. This PAB is about respecting player's safeguards in terms of self-exclusion (permanent exclusion, if need be) and responsible gaming limits. PAB is still under investigation, and hence unable to provide the specifics on this issue.

Intercasino claims accredition as 'GamCare Certified remote company' by displaying the GamCare Certification Logo on its website. But a quick look up the GamCare website on the 'GamCare Certified remote companies' list do not see any mention of Intercasino.

This is definitely cause for concern, since - " GamCare Certification is awarded to operators of gambling, betting and lottery products who have been assessed by us as having successfully implemented our Player Protection Codes of Practice. The following areas must be addressed: age verification, socially responsible advertising and promotion, tools for the customer to set limits on their spend, ability for the customer to self-exclude, content on responsible gambling, reality checks, account controls, free play, and staff training on social responsibility and problem gambling. GamCare Certification is valid for one year from the date of award."

Also, it is past 10 days that I made my initial requests for game logs, session logs and account transaction logs from Intercasino, in support of the PAB. Still no action.

I request immediate attention from Intercasino Reps on this matter.

Best Regards,
R Rao

 

[vinylweatherman]

Intercasino claims accredition as 'GamCare Certified remote company' by displaying the GamCare Certification Logo on its website. But a quick look up the GamCare website on the 'GamCare Certified remote companies' list do not see any mention of Intercasino.

This is definitely cause for concern, since - " GamCare Certification is awarded to operators of gambling, betting and lottery products who have been assessed by us as having successfully implemented our Player Protection Codes of Practice. The following areas must be addressed: age verification, socially responsible advertising and promotion, tools for the customer to set limits on their spend, ability for the customer to self-exclude, content on responsible gambling, reality checks, account controls, free play, and staff training on social responsibility and problem gambling. GamCare Certification is valid for one year from the date of award."

Also, it is past 10 days that I made my initial requests for game logs, session logs and account transaction logs from Intercasino, in support of the PAB. Still no action.

I request immediate attention from Intercasino Reps on this matter.

Best Regards,
R Rao

With a PAB in process, this is now Max's problem, not yours. If necessary, Max will ask Intercasino for this data, and he has the clout to convince them to hurry up with it.

In fact, you may well already have your game logs, as Crypto software stores a local copy on your PC. This means that your latest sessions are already available, and are a simple text file within the folder that contains the Intercasino software. You can set this to store up to 100 days worth, but the default is much less.

 

[maxd]

I request immediate attention from Intercasino Reps on this matter.

I STRONGLY suggest you have another look at the Pitch-A-Bitch FAQ. You are expected to refrain from posting about your PAB issue while the PAB is in progress. If necessary I will restrict your posting rights in order to enforce this rule. This is the last time I'll remind you to respect the FAQ guidelines.

 

[rrao]

no more posts

I STRONGLY suggest you have another look at the Pitch-A-Bitch FAQ. You are expected to refrain from posting about your PAB issue while the PAB is in progress. If necessary I will restrict your posting rights in order to enforce this rule. This is the last time I'll remind you to respect the FAQ guidelines.

Ok Max. No more posts.

Regards,
R Rao

 

[rrao]

radio silence

Ok Max. No more posts.

Regards,
R Rao

quick follow up please.

 

[rrao]

whatz up

I STRONGLY suggest you have another look at the Pitch-A-Bitch FAQ. You are expected to refrain from posting about your PAB issue while the PAB is in progress. If necessary I will restrict your posting rights in order to enforce this rule. This is the last time I'll remind you to respect the FAQ guidelines.

Whatz up folks??? just a quick follow up action please. not heard in a long time now. Cheers.

 

[The Dude]

Whatz up folks??? just a quick follow up action please. not heard in a long time now. Cheers.

We were waiting for additional comments from Intercasino, but what I can see your PAB is a frivolous complaint. You had opened a number of accounts there and never gave them an indication that you were a problem gambler. You complained about not winning - but that's about it.

Either you have a problem, or you don't. Make up your mind. If you do, I'll gladly close your forum account (as per our forum policy here. Just let me know.

 

[The Dude]

I've placed rrao's account into the Quit Gambling users group. After the latest response from Intercasino, it's clear that rrao should not be gambling - from now on, his participation in this forum will only be in the non-gambling section.

There is nothing more to be done with his complaint. And from what I've seen, Intercasino acted true to what an accredited casino should have done in this case. The player opened a number of accounts with differing player info in order to navigate through Intercasino's blocking of his closed accounts.