1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Poker Complaint RPM Poker "lost" my money and refuse to even look into it

Discussion in 'Poker Complaints' started by ojm, May 23, 2011.

    May 23, 2011
  1. ojm

    ojm Dormant account

    Occupation:
    -
    Location:
    -
    Hi,


    I made a deposit of 100$ to RPM Poker through Moneybookers. Money was deducted from my account, and showed up in my account history as a succesful transfer (see screenshot of the transfer below)

    For some reason, the money was never credited into my RPM account. When I asked support about it, they just keep claiming that they have never received anything from me, altough when I e-mailed Moneybookers they confirmed that the transfer to them was succesful and they still have the money I sent.

    Now the support staff in RPM is just rediculous, they just keep saying that if I had send the money to them, I would have it on my RPM account. Basically that´s all they say about this issue, nothing else, everytime the same answer. So at this point I feel I have no other option than to make this public in order to hope that it will make someone do something since this isn´t just between me and RPM, but lots of other people can also view this.

    Also the support staff keeps on giving mixed answers, as in one point he told me that he checked their account many times and my deposit was not there, and at one point when I ask if I give him the transaction ID and he could check the account for that transfer, he refuses :rolleyes:

    Here´s some quotes from support team of RPM:

    The same conversation just goes on and on, then he finally agrees to send an email to their cashier support team. :rolleyes:

    I am anxiously waiting to see what happens next, altough based on the previous experiences with the speed of their support this will propably last for quite a some time.

    Moneybookers is also backing me up on this, as they can see that I have made a transfer to This email is not visible to you. which is RPM´s address for deposits.

    [​IMG]
     
  2. May 24, 2011
  3. ojm

    ojm Dormant account

    Occupation:
    -
    Location:
    -
    Got my money to RPM account few hours after this topic :)
     
    2 people like this.

Share This Page