Royal Panda are making my Verification Process not a nightmare. They made me jump through ridiculous hoops to be verified and still am not - despite having send a dozen emails, over a dozen attachments of documents, passports, utility bills, scans of 3 banks cards , copies of different bank statements, passport etc... Examples below
The reason for all this? Am In international money launderer or terrorist or fraudster? Am I dealing with 4,5 or 6 figure amounts of money? No! I am an older housewife who they did not bother to verify for the months I was losing and giving them money but when I put in a request to withdraw winnings of £20. (The one good thing is that because they would not approve my withdrawal I have played the money from the disapproved withdrawals a couple of times and ended up winning much more - £200!) But still not verified so no idea when I will get my money and now worried they will find some way not to pay me to punish me for this review!
I started off happy with my small winnings, but have ended up swearing at them and goodwill is gone. Think some staff were enjoying my frustration and annoyance and extending verification unnecessarily. Many other reviews and complaints on the web about them doing this to others too.
One example is demanding statements showing transactions of £10 on a card last used in 2017, not used since and now no longer in my possession! Last document rejected because they said the resolution used (72 dpi) was not good enough to comply with their regulations.
They are now demanding things that cannot be provided ie a bank statement for a current account that shows the Debit card number on it - and I have already provided statements showing sort code and account number AND transaction to Royal Panda on them - AND they already have scans of the card showing the same account number and sort code.
If they are so poor they need to hang on to my money, should they even be in business?
If they are such bullies and pedantic nit-pickers all to the purpose of &ucking their customers around, do they even deserve customers?