ATTN: Casino Rep Royal Panda Deliberately Delaying Verification?

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
yet many players here have had no problems , the casino is pretty good & they have a good rep , not good to read these comments, most casinos can take upto 72 hours to get it done. im sure Melvin shall look into it on your behalf )
 

AmGam

Newbie member
Joined
May 11, 2018
Location
uk
Of course they have no way of knowing whether you are still actually using that card or not.

They could look at their own records - my transactions and deposits history - showed that I had not used the card there for 6 months.

I think if casinos do not want to lose customers or have lots of bad will and problems then maybe they could streamline verification - and work out what to do in certain situations - for example of a card has been lost or n or not used for 6 months ... but hey ho- if most customers are happy with the way things are - then "Fairy Nuff" :)
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
They could look at their own records - my transactions and deposits history - showed that I had not used the card there for 6 months.

I think if casinos do not want to lose customers or have lots of bad will and problems then maybe they could streamline verification - and work out what to do in certain situations - for example of a card has been lost or n or not used for 6 months ... but hey ho- if most customers are happy with the way things are - then "Fairy Nuff" :)

Can't really seen that casino had asked anything but documents they need to verify, if player is not willing to provide them, there is much can be done. They unfortunately have to follow rules and legislation in the place when it's coming to KYC process, when their license provider is completing audit to random accounts, they don't really accept "We worked out and thought that we don't need any proof of that card because player stated it's not in use anymore, so we didn't bother...." Here and many places all over internet is loads of conversations about verification process, if it's really this unclear for you, would recommend to read and learn some information if you didn't get it from these clear messages from casino sent you.

Can't really judge it to be 100% casinos fault if one of customers is not providing requested documentation which is not asked just for fun and then blame casino about slow process which is caused by lack of requested documents. If finding verifying your details difficult, recommendation is not to play online.
 

AmGam

Newbie member
Joined
May 11, 2018
Location
uk
customers is not providing requested documentation which is not asked just for fun
Was tempted not to bother replying to you - as you do not seem to have read all that is written above - it was not fun - I did not have the card they were asking for and had not had it for 6 months.

They unfortunately have to follow rules and legislation in the place when it's coming to KYC process

I asked several times what rules they were applying and did not get an answer - so I don't know if it is UK or Maltese law. rules they are enforcing - but as I wrote above - verifications I have gone through very a lot from casino to casino which only makes me think it is down to interpretation.
I do not believe that all casino would demand a card that had not been used for 6 months - or a bank card showing the card number which is not even shown on a debit card statement! They then wanted a letter from bank saying that my card was not active - never heard of such a thing - and did not want the hassle or to have to pay for it.

recommendation is not to play online
Thanks so much for your recommendation - here is one for you - "Read all posts before such comments?" and you will see that I have indeed decided not to play online as a result of all this.
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
Whilst methinks the lady doth protest too much, I can understand the OP's frustration, I've been through several such situations myself, I am no longer playing in Malta as a result.

I think that in the UK we are spoiled by a top-flight customer support in almost any field, and any company or provider that falls short in this regard will soon be trashed out of business by irate online reviews. In Malta, however, some of the online casinos seem to give the importance of customer support a lower priority, which is going to cost them, I'm afraid.
 

AmGam

Newbie member
Joined
May 11, 2018
Location
uk
thinkee what thee wantee LP! ;)
It's a free country ... or is it?
Not sure if it Maltese Laws or regulations or their interpretations - or just my bad luck or what - some of their staff were very nice and ok on other issues.
In fact not sure it is to do with Malta either - as I had one other messy verification with another company (Swedish I think) - but most verifications I went through were much quicker and easier - if required at all.
Anyway - all in the past now.
I am not an online gambler any more.
In fact maybe I should change my name to AmNotGam :)
 
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Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
sorry for your losses!

Hope it is ok to post some info on redbets conditions - if not please move to where it is better situated?
Probably all you veterans know about this - but just wanted to say for those who may not know - Redbet have a x1 Wagering condition - so be very careful when you deposit. I deposited there (earlier this year, if I remember correctly) and then changed my mind and tried to withdraw but couldn't.
Asked why and was told that all money deposited must be played through at least once.
So beware you do not accidentally deposit £100 instead of £10, or £10000 instead of £1000 - or whatever - because you cannot get it back without playing it.

You have that rule in all casinos. Some even ask you to wager up to 5x your deposit. Casinos are charged for deposits and withdrawals so they want their money back in some way.
In some places you can cashout if you pay a fee.

If you ever plan to play somewhere else then please read all terms and conditions first. Also you should consider getting verified before you deposit so you don't end up needing to start another thread like this.
 

AmGam

Newbie member
Joined
May 11, 2018
Location
uk
Flaming - don't do it.
Hi Tirilej
thanks for showing up again with more advice, it seems you are just full of it! :)
 
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