Resolved Roulette at Bwin - error in software again!!!

Janek12

Dormant Account
Joined
Jun 24, 2007
Location
Europe
There is a serious error in the download version of European Roulette Pro at Bwin.
It is the same error I pointed out to Bwin in May. On some spins, the software ignores the bet - sometimes this results in the player not receiving winnings when he should and sometimes this results in the player not losing his bet.

Under this link, there is a video that proves there is an error.

Outdated URL (Invalid)

Notice that when I press the Rebet button, which says "Rebet 0", a bet of 0.70 EUR is placed. This alone shows there is an error in the software.
The implications are that this affects the RTP of roulette in ways that are unknown (even in May, I was unable to spot any pattern when the software ignores a bet; sometimes it ignored the bet every 10th spin or so and at one time it ignored 3 bets in a row).

I don't know how it appeared in the software again; it may have something to do with the fact they upgraded the software yesterday and the upgrading version.
I have sent an e-mail to customer support; I will post any updates, just as I did in May. That time, it took me around a week to convince them there was a serious error in the software and them it took them approximately another week to correct the error.
 
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Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Good work!

It's one of the great things about this site. Members are always willing to share stuff like this to help protect others.

I'm not sure if Bwin has a rep here, but it might be worth alerting them if there is.
 

Janek12

Dormant Account
Joined
Jun 24, 2007
Location
Europe
Thank you Nifty. I have written to their customer support by e-mail; I think that should be sufficient. Their customer support responds always quite quickly to e-mails, in a matter of hours (always on the same day, I think), so I think they will be aware of the problem soon. How quickly they will respond in an effective manner this time... that remains to be seen :).
 

Janek12

Dormant Account
Joined
Jun 24, 2007
Location
Europe
IMPORTANT UPDATE!

The error also occurs in the Instant Casino!

Out of curiosity, I tried the instant casino and the error occurs there as well.
For anyone interested in seeing the same thing again and again :), here is the video.


Outdated URL (Invalid)
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
I'm not sure if Bwin has a rep here, but it might be worth alerting them if there is.

I did not find any reps in my quick search. I think they used to have one here, but not any more I guess :cool:
 

Janek12

Dormant Account
Joined
Jun 24, 2007
Location
Europe
Minor update

On Friday I received this e-mail from Bwin:

Thank you for your e-mail.

We have received your query regarding the functionality of the Download Casino and this has now been forwarded to the relevant department. They will be investigating this case for you.

We kindly ask for your patience as they provide us with the relevant information.

Please do not hesitate to contact us if you have any further queries.

Kind regards

Your bwin customer service team



And yesterday, I received this e-mail:

Thank you for your e-mail. We sincerely apologise for the delay in responding to your query.

We would like to take this opportunity to thank you for the report and can confirm that the responsible department is looking into this with highest priority.

We thank you for your continued patience. Please do not hesitate to contact us if you have any further queries.

Kind regards

Your bwin customer service team
 

Janek12

Dormant Account
Joined
Jun 24, 2007
Location
Europe
RESOLVED

The error was corrected according to Bwin; I have not had the chance to test it yet but this is what they have sent me today:

Dear Mr K.,

Thank you for your e-mail. We would like to apologise for the delay in responding to your query.

After communicating with the relevant department, they have now confirmed that this issue has been resolved and will not happen again in the future.

We would like to apologise for any inconvenience caused and thank you for bringing this to our attention and for your patience.

Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team


This time, they did not give me any compensation or reward for pointing out the error to them. It's probably safe to assume that they also did not compensate anyone else who played the software during the period when the error was present in the software and they left the faulty software available on their site for anyone to play for 6 days!... IMO, this behaviour is such a slap in the face of their customers. :mad:
 
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