Casino Complaint Rome Casino Closed account

[argzor]

I deposited 700 into RomeCasino on Friday night and continued playing into Saturday evening. In the middle of a heater, my account was suddenly closed. I had turned my account balance into around 3090. I sent an email into finance and asked why my account was suddenly closed and this is the exact response I got.

We have determined your account to be a risk account based on information from our support team. Therefore we will have to permanently close your account.



We apologize for the inconvenience that this has caused.



Regards,

Ben Arthur

Risk Department

I sent them another email asking for a further explanation, and it has been over 72 hours and I haven't gotten a response. How hard is it to give me an explanation that is longer than 1 sentence, or even respond to me with a 2nd email. Anyway, it has been over 3 days and I believe they are just ignoring me now. Can anyone help me?

 

[rainmaker]

Hello you

You may want to contact the Rome C rep. Try to send him a private message. He is the CS manager

https://www.casinomeister.com/forums/members/

 

[ksech]

If you don't get any response from the rep here you can try sending CM or maxd a PM and see if they can help you out.

 

[argzor]

I emailed the Rep about 4 days ago, no response. I'll try sending CM or Max a PM, thanks for the information.

 

[RomeCasino]

From Noah

I deposited 700 into RomeCasino on Friday night and continued playing into Saturday evening. In the middle of a heater, my account was suddenly closed. I had turned my account balance into around 3090. I sent an email into finance and asked why my account was suddenly closed and this is the exact response I got.

We have determined your account to be a risk account based on information from our support team. Therefore we will have to permanently close your account.

Hello Argzor,

I'm sorry I haven't responded yet, I didn't get the email you sent or a PM. My email is: noah@romepartners.com.

First off, I apologize more information was not provided regarding your account being closed, I will inquire into this matter and provide either a solution or a more detailed explanation, depending on the facts, and update you shortly.

Kind Regards,

Noah

 

[RomeCasino]

Update from Noah

Hi to all,

I would like to update the forum (Argzor has been updated by PM) as to the results of my inquiry. Unfortunately, Argzor's account was flagged as a security problem, due to him using a certain financial method that was in turn used to commit fraud in other establishments.

It is a prevalent policy with Rome, and indeed most online casinos, that such accounts are closed, all deposits returned and winnings void.

Argzor's deposits have already been returned to him. It is unfortunate, and plain bad timing, that this happened after he had amassed winnings, this is true. But it had no weight in the decision, it is simple procedure by the security department. I do apologize on behalf of Rome that the department was a bit late in discovering this, that is a glitch, for sure. But the information is not always immediately available.

I'm sure players realize why this policy is in place, as to protect the establishments from players who routinely chargeback when not winning. That is not to say Argzor is such a player, just that this is why we have this policy.

Kind Regards,

Noah

 

[LaHutti]

I'm not entirely sure I got this right......but this is how I understand what you're saying:
You have a deposit method available, that will void peoples winnings if they use it, and win, because they may or may not chargeback ?
I hope I got it wrong.....
Why on earth is it possible to make a deposit in the first place then, if it's considered such a security risk ?

 

[lnspin]

Hi to all,

I would like to update the forum (Argzor has been updated by PM) as to the results of my inquiry. Unfortunately, Argzor's account was flagged as a security problem, due to him using a certain financial method that was in turn used to commit fraud in other establishments.

It is a prevalent policy with Rome, and indeed most online casinos, that such accounts are closed, all deposits returned and winnings void.

Argzor's deposits have already been returned to him. It is unfortunate, and plain bad timing, that this happened after he had amassed winnings, this is true. But it had no weight in the decision, it is simple procedure by the security department. I do apologize on behalf of Rome that the department was a bit late in discovering this, that is a glitch, for sure. But the information is not always immediately available.

I'm sure players realize why this policy is in place, as to protect the establishments from players who routinely chargeback when not winning. That is not to say Argzor is such a player, just that this is why we have this policy.

Kind Regards,

Noah

Im sure we all know if he lost, he would have gotten it back too.

 

[P.V.]

Hi to all,
That is not to say Argzor is such a player, just that this is why we have this policy.

Kind Regards,

Noah

Either Argzor is such a player or he isn't? If he's done chargeback's elsewhere then I understand, done deal.

If Argzor simply used a deposit method, this is how I read it, that other OC's have reported chargeback's from then where does Argzor come into play?

Not his fault if you accepted his deposit, how would he know making this type deposit would flag him as player fraud if it's an accepted way to make a deposit?

This needs clarification as it reads players can now be flagged for accepted deposit methods and then be grouped as a fraudulent player.

What am I missing here?

 

[RomeCasino]

From Noah

Either Argzor is such a player or he isn't? If he's done chargeback's elsewhere then I understand, done deal.

If Argzor simply used a deposit method, this is how I read it, that other OC's have reported chargeback's from then where does Argzor come into play?

Not his fault if you accepted his deposit, how would he know making this type deposit would flag him as player fraud if it's an accepted way to make a deposit?

This needs clarification as it reads players can now be flagged for accepted deposit methods and then be grouped as a fraudulent player.

What am I missing here?

Hi Guys,

This is my fault. Really bad wording. I did not mean the method itself was the problem, It was the actual card used. I will edit my former post to rectify the misunderstanding. Basically, the card was used to perform several chargebacks.

Again, I apologize for the misleading phrasing.

Kind Regards,

Noah

 

[RomeCasino]

From Noah

Seems like its too late to edit my former post.. So I hope you will read my post just now.

 

[pinkfloyd]

edited ,,,, oh the card was used b4 for chargebacks ok

bit different if u where using a deposit method that immediately voided players winners

 

[RomeCasino]

From Noah

edited ,,,, oh the card was used b4 for chargebacks ok

bit different if u where using a deposit method that immediately voided players winners

Completely, sorry about that.

 

[P.V.]

That is not to say Argzor is such a player, just that this is why we have this policy.

Kind Regards,

Noah

Many around here were born at night but not last night, now the guy is a complete fraud? Why not just say that?

You have clearly stated your position.

So he's a fraud with chargeback's? Was it your casino or another OC that flagged this as you mentioned, how else would you know and take this kind of action?

OP it's your turn..

 

[RomeCasino]

Many around here were born at night but not last night, now the guy is a complete fraud? Why not just say that?

You have clearly stated your position.

So he's a fraud with chargeback's? Was it your casino or another OC that flagged this as you mentioned, how else would you know and take this kind of action?

OP it's your turn..

Hey P.V,
I was born at dusk I think I am trying to protect as much of his personal details as I possibly can, while keeping you guys informed.

Cheers,

Noah

 

[P.V.]

I am trying to protect as much of his personal details as I possibly can, while keeping you guys informed.

Cheers,

Noah

Thanks for the information, cause if the OP does chargeback's, well enough said.

I'm still somewhat confused how a player gets past registration and allowed to play with a history of chargeback's.

Also if a chargeback occurs within a different group how does this information become available to the other groups?

I could do a chargeback at Sears but other stores wouldn't have this information at their finger tips.

I guess that's another thread as I'm getting off point.

 

[maxd]

OP it's your turn..

Actually no, it isn't. The OP has filed a PAB which means he's opted to remain out of this conversation until the PAB is concluded, or risk having his PAB discarded.

 

[maxd]

Ok, we've seen the evidence of charge-backs and CC fraud so we're done on this one. And the OP is done at Casinomeister too, fwiw.

 

[maxclooba]

INCREDIBLE

I deposited 700 into RomeCasino on Friday night and continued playing into Saturday evening. In the middle of a heater, my account was suddenly closed. I had turned my account balance into around 3090. I sent an email into finance and asked why my account was suddenly closed and this is the exact response I got.

We have determined your account to be a risk account based on information from our support team. Therefore we will have to permanently close your account.



We apologize for the inconvenience that this has caused.



Regards,

Ben Arthur

Risk Department

I sent them another email asking for a further explanation, and it has been over 72 hours and I haven't gotten a response. How hard is it to give me an explanation that is longer than 1 sentence, or even respond to me with a 2nd email. Anyway, it has been over 3 days and I believe they are just ignoring me now. Can anyone help me?

INCREDIBLE!!!!

 

[Casinomeister]

INCREDIBLE!!!!

What's incredible? That the fraudster was caught? Not so incredible. Most fraudsters are not too bright.

Most are with the same intelligence as the yobs who ransacked London this week.

 

[vinylweatherman]

Thanks for the information, cause if the OP does chargeback's, well enough said.

I'm still somewhat confused how a player gets past registration and allowed to play with a history of chargeback's.

Also if a chargeback occurs within a different group how does this information become available to the other groups?

I could do a chargeback at Sears but other stores wouldn't have this information at their finger tips.

I guess that's another thread as I'm getting off point.

Maybe not "at their fingertips", but the card itself would have been flagged by Sears, and other stores using the same processor would be able to see this risk flag when processing a payment through that card. If the card was used for several chargebacks, this risk factor "flag" would end up being available to almost every merchant who processes a payment through that card. It would be up to the merchant to decide whether to risk releasing the goods or cancelling the charge once they have seen this information.

Eventually, the card itself will be withdrawn by the issuing bank because it will be deemed to be in use to commit fraud.

Had the casino been using a mainstream processor, the deposit may well have been blocked before any play could be made. The problem with online casinos is that many use "borderline" processors, especially for US transactions, and this means there is less in the way of checking at the time of deposit.

 

[red-doe]

definition of charge back

Im a little lost on what is going on, but want to find out so i don't make the same mistake. so what is a charge/back?
and is it done accidently or would one have to know what they are doing.?
thanks, red-doe

 

[pinkfloyd]

Im a little lost on what is going on, but want to find out so i don't make the same mistake. so what is a charge/back?
and is it done accidently or would one have to know what they are doing.?
thanks, red-doe

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yer you have to ring ya bank etc to do it so it isnt done by accident

 

[vinylweatherman]

Im a little lost on what is going on, but want to find out so i don't make the same mistake. so what is a charge/back?
and is it done accidently or would one have to know what they are doing.?
thanks, red-doe

The fraud in this case is using a card to deposit at a number of casinos in sequence, and then charging back those deposits that were lost, whilst trying to get paid on the ones that generated winnings. This allows the player to play risk free, since they can never lose.

In order to get the chargeback past their bank, they would lie about what happened in order to convince the bank that they are a genuine victim of a fraudulent merchant. In many cases, the bank will ask the customer to "swear" their side of the story in a legal document, and often this will be enough for the bank to process the chargeback. This is VERY easy to pull off in places like the US and Israel where such transactions are illegal. This is because the merchant cannot defend the claim by proving the money was deposited and won rightfully by the casino in a fair game. In the UK, the operator would be able to take the player to court to claim it's winnings, and they would have a good chance of winning. The fraudulent player might even get a visit from the police, or be kicked out of that bank.
The other common way this fraud is done is by depositing at casinos in quick succession, and then claiming the card was lost or stolen in the hope that winning bets would be paid out before the casinos realised that the transactions would be reversed. Since cardholders are billed monthly, the banks will accept claims for some kinds of fraud even a month or two after, which is how there is a window of opportunity, and why such things are not necessarily caught at registration, or even after the first few deposits.

The OP probably got away with this for a month or two, and only got caught at Rome because the earlier chargebacks had gone through and ended up being recorded on a processor database against that card, which Rome checked after the deposit, and acted on whilst the OP was still playing.

 

[sandykauf]

This was the exact same excuse rome made not to pay the player on gambling grumbles. They say they get a report about security problems, and return players deposits. This only hapens when the player wins. Nothing hapens when player loses. Is'nt that correct Noah?